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Joe's Lock & Key

Locksmiths, Buying Services

About us

Locally Owned and operated since 1994. We offer prompt, professional service, with a personal touch, at an affordable price. Angie's List member discounts! No subs. Cost is determined by the job. Call for pricing. Credit Cards Accepted!

Business highlights

31 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Emergency Services Offered
Eco Friendly

Services we offer

Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.

Services we don't offer

CREDIT, BILLING/OPEN ACCOUNTS.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

5.0621 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 76-100 of 621 reviews

Marie B.
12/2017
5.0
locksmith
  + -1 more
Excellent service! He was on time, went above and beyond just re-keying the locks-he also adjusted the doors so the deadbolts would go in all the way. The quality of his work is great and he cleaned everything up when he was done. I would absolutely hire him again!
Description of Work: We had all the locks re-keyed on our new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
I'm glad you're happy with how your locks work! Thanks for the positive review!!

Robert G.
12/2017
5.0
locksmith
  + -1 more
Very well. He provided helpful diagnostic advice over the phone, arrived promptly, his invoice matched his quote, he was efficient and friendly. And, he came on a Saturday morning.
Description of Work: Joe opened a lock box for us as we had misplaced the key over the years

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
It was my pleasure to serve you! Thanks for the "A" rating!!

Rebecca F.
11/2017
5.0
locksmith
  + -1 more
Joe did a fantastic job! He called when he was on his way, showed up on time, worked quickly and cleaned up when he was done. I was very happy with the quality of service and the price I was charged. I would certainly recommend Joe to anyone needing locksmith services!
Description of Work: Re-keying of 6 locks and opening of a lock for which the keys had been lost

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Joe's Lock & Key
I'm glad you are happy with my service! Thanks for the positive review!!

Robin C.
11/2017
5.0
locksmith
  + -1 more
Joe evaluated the lock and repaired it. I initially forwarded him a picture of the lock so he would know the type of lock, he advised me that it was an expensive lock, but he was sure he could repair it instead of replacing it. He did a great job.
Description of Work: I hired Joe to repair a lock on my security storm door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Joe's Lock & Key
I'm glad I could save the lock for you! Thanks for the positive review!!

Todd D.
11/2017
5.0
locksmith
  + -1 more
Joe was great. Answered phone right away and called back within a half hour to confirm the time/date of appointment. Gave a phone call when on the way and arrived right on time. Replaced a lock/deadbolt and re-keyed the rest of the house in about an hour. Would use Joe again for any locksmith needs.
Description of Work: Re-keyed locks for house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
I am happy you are pleased with my service! Thank you for the positive review!!

Sally M.
09/2017
5.0
locksmith
  + -1 more
I called Joe when a lock to our back door needed repair. I had previously had a very unsatisfactory and time consuming experience in trying to have it repaired. Joe fit me in quickly and made short work of the repair. On the way out, I asked if there was anything he could do to help us finally get a key to our very old front door. Joe keyed the front door to match the key we used for the back door. We had avoided calling out a locksmith for this in the past because the amounts being quoted for the work over the phone were outrageous. Joe is affordable, professional, and such an amazing locksmith. We highly recommend him!
Description of Work: I needed a lock repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from Joe's Lock & Key
Thanks for the kind comments and positive review!!

William B.
09/2017
5.0
locksmith
  + -1 more
Perfect Joe changed the locks and key all the same.
Description of Work: Locks rekeyed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Joe's Lock & Key
Thanks for the “A” rating and positive reviews!!

Izzy D.
08/2017
5.0
locksmith
  + -1 more
Great. He evaluate and stated in advance what the cost would be to replace knob. Joe worked efficiently and am so happy to have a working storm door!
Description of Work: Replaced storm door knob.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Joe's Lock & Key
I'm happy that you are happy! Thanks for the "A" rating!!

Shaniece P.
08/2017
5.0
locksmith
  + -1 more
Service was prompt and professional. Thoroughly explained why particular lock type was necessary based on door type.
Description of Work: Re-keyed locks and new deadbolt

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thank you for the positive review!

Anton S.
08/2017
5.0
locksmith
  + -1 more
Everything was done fast, clean, and at a great price.
Description of Work: Joe is an amazing locksmith and very responsive. He installed a smart lock into the old style front door, re-keyed all other doors. All 9 doors were done in one visit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Joe's Lock & Key
Thank you for your confidence and positive review!

Rose D.
07/2017
5.0
locksmith
  + -1 more
Joe was able to come out same day to rekey my house. He was very professional, walked me through the work once it was complete. Very happy with the services. Thanks, Joe!
Description of Work: Rekeying of 8 locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
You are welcome, and Thank you for the positive review!!

Betty Z.
07/2017
5.0
locksmith
  + -1 more
Great...we didn't need a new lock...just parts.
Description of Work: Door lock kept getting stuck in a fixed open or locked position.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Joe's Lock & Key
Thanks for the "A" rating and positive review!

JULIE & BEN L.
07/2017
5.0
locksmith
  + -1 more
He did the same very professional work we have come to expect from him over the years. when he was finished, he also worked a bit on two interior doorknobs that have a tendency to come loose. Fixed, tightened and explain what to do so I could handle it in the future. He gave us a discount for being repeat customers (over 20+ years, mind you). An excellent experience at a very reasonable cost. Joe was a pleasure to deal with, as always.
Description of Work: The lock mechanism for our door broke. Joe came out and took a look, said it would be hard to find but took all the details. A couple of days later, he'd found it, but sent us a link so we could buy it ourselves as it would save us money. When it came it, we called and he came out again promptly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Joe's Lock & Key
I was happy to help! Thank you for the kind comments and positive review!!

Dennis B.
06/2017
5.0
locksmith
  + -1 more
Excellent. On time, quality work, very professional
Description of Work: replaced locks to be able to have one key operate the doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the positive review! I appreciate your patronage!

Firas I.
06/2017
5.0
locksmith
  + -1 more
Excellent. Professional and kind. Punctual. Was able to come out same day. Very thorough with his work. Was happy to answer all my questions. Work was excellent. Highly recommend.
Description of Work: Locks re-keyed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the positive review! I'm glad it worked out for us!

Cheryl P.
06/2017
5.0
locksmith
  + -1 more
Joe installed 3 new door locks at my daughter's "new" house. He keyed all of them so that one key opens all three doors. He was very prompt. Returns calls immediately. Provided advice to us on what locks to consider buying. Scheduled a time to come to the house and he was there on the dot! It was a pleasure to work with him.
Description of Work: New door locks on recently purchased house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the kind comments and positive review!

Lee A.
06/2017
5.0
locksmith
  + -1 more
Joe was able to fit me into his schedule on the same day. He saw the problem right away and was able to modify the strike plate, which fixed the problem. He was in and out in less than 30 minutes. I was happy to pay for the service call since I would not have corrected the problem and was getting increasingly frustrated.
Description of Work: Interior door was not latching. I had tried adjusting the strike plate but it turns out I was doing the right thing in the wrong spot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$57

Response from Joe's Lock & Key
I'm glad I could relieve some frustration for you! Thanks for the positive review!!

Robert B.
05/2017
5.0
locksmith
  + -1 more
Well. He was very helpful and nice.
Description of Work: Knob fixed and front door consultation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Joe's Lock & Key
Thank you for the "A" rating!

Kim R.
05/2017
5.0
locksmith
  + -1 more
Joe was very responsive, was on site to do the work in less than 24 hours after my initial call, called ahead of his arrival to confirm his arrival time, arrived in the tine frame we had agreed upon, and completed the work quickly. Provided me options as to the quality of hardware, providing me a range as to how much money I wanted to spend. Very Professional and courteous. Highly recommend him.
Description of Work: Needed to have an exterior lock replaced and re-keyed to match our master key.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
I was happy to help! Thanks for the positive review!!

Kim P.
05/2017
5.0
locksmith
  + -1 more
Very well. We will definitely use Joe, again, if we need a locksmith.
Description of Work: We think one of our house keys was stolen out of my car that was parked in the street. I used Angie's List to find a reputable locksmith and called Joe. I talked to him in the morning and he was at my house by early afternoon. Joe was very professional, friendly and honest. He explained what he was going to do for our three doors (all use the same key) and he did it. I also had him to make 9 keys for all the family members, etc. A hardware store could have done it for less but according to my husband, the engineer, the quality would not be as good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Joe's Lock & Key
It worked out good for both of us! Thank you for the positive review!

Alison I.
05/2017
5.0
locksmith
  + -1 more
Wonderful. Joe changed day of arrival when I didn't get keys as planned. He changed all door locks and even was able to get safe working.
Description of Work: Needed locks changed on new home. Also needed new combo for safe.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Joe's Lock & Key
Thank you for the positive review! I'm glad we got everything working correctly!

Marilyn P.
05/2017
5.0
locksmith
  + -1 more
It went very well. Joe arrived the same day I called. Rekeyed the locks and had me try all of them with the new keys. He was very personable and professional. Job was very well done.
Description of Work: I had six door locks rekeyed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Joe's Lock & Key
I am glad you are happy with my work! Thank you for the positive review!

Benjamin K.
05/2017
5.0
locksmith
  + -1 more
Great service. Showed up on time. Fixed everything as needed. Very professional and got the job done quickly and within budget.
Description of Work: Deadbolt on one door pulled out from frame, and needed resecuring. Deadbolt on exterior door never aligned and needed adjustment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Joe's Lock & Key
I was happy to help! Thank you for the positive review!

Paul C.
05/2017
5.0
locksmith
  + -1 more
Joe was friendly, prompt and professional. I would absolutely hire him again and will recommend him to others.
Description of Work: Following a break-in, I wanted all my locks changed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
I am glad I have your confidence! Thank you for the "A" rating!

Cecilia M L.
04/2017
5.0
locksmith
  + -1 more
In addition to the five A's above, Joe gets five gold stars. Very professional, knowledgeable and friendly too. Joe even told me about the discount because I found him through Angie's List, which I was totally unaware of.
Description of Work: Rekeying four locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Joe's Lock & Key
Thank you for the kind comments and positive review!

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Locksmiths,
Buying Services

FAQ

Joe's Lock & Key is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 3:00 PM

Joe's Lock & Key accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Joe's Lock & Key offers free project estimates.
Yes, Joe's Lock & Key offers eco-friendly accreditations.
No, Joe's Lock & Key does not offer a senior discount.
Yes, Joe's Lock & Key offers emergency services.
Yes, Joe's Lock & Key offers warranties.
Joe's Lock & Key offers the following services: Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.
CREDIT, BILLING/OPEN ACCOUNTS.

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM