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Joe's Lock & Key

Locksmiths, Buying Services

About us

Locally Owned and operated since 1994. We offer prompt, professional service, with a personal touch, at an affordable price. Angie's List member discounts! No subs. Cost is determined by the job. Call for pricing. Credit Cards Accepted!

Business highlights

31 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Emergency Services Offered
Eco Friendly

Services we offer

Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.

Services we don't offer

CREDIT, BILLING/OPEN ACCOUNTS.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

5.0621 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 51-75 of 621 reviews

Jan M.
10/2018
5.0
locksmith
  + -1 more
Joe was professional in every way. Communication was great. On-time. Explained everything. Attention to detail. Cleaned up—even had his own little vacuum. Made sure I could operate the lock. Had me check around that he cleaned up satisfactorily. Excellent price.
Description of Work: Install a new deadbolt lock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Joe's Lock & Key
Thanks for the positive review! I'm pleased that you are satisfied with the service!

Mary B.
10/2018
5.0
locksmith
  + -1 more
Excellent! Very quick and responsive! Did great work!
Description of Work: replaced locks on two doors.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the 5 stars!

Sakeenah A.
09/2018
5.0
locksmith
  + -1 more
Pro was on time and quick and professional. Gave me a quote which was up held and gave me a discount because of being a member which I was not expecting
Description of Work: needed French door lock added

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Response from Joe's Lock & Key
Thanks for the A rating!

Delores S.
09/2018
5.0
locksmith, buying services
  + 0 more
It went good and offer a solution to my old locks for replacement.
Description of Work: Locks and keys replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$129

Response from Joe's Lock & Key
Thanks for the positive review!

RICHARD S.
08/2018
5.0
locksmith
  + -1 more
He arrived an hour after I call after seeing him on Angie’s list. He enlarged the hole at the deadbolt and strike. He modified some of the items I had bought to make them work better. He was done in 45 minutes and did a professional job. I was satisfied with the job and call him again if I need a locksmith.
Description of Work: Install deadbolt I already had and was having trouble with installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Joe's Lock & Key
Thanks for the confidence and positive review!

Elizabeth G.
08/2018
5.0
locksmith
  + -1 more
Joe Fradette did an amazing job! I needed several locks rekeyed and some deadbolts installed. Joe came and took care of everything. He was prompt, knowledgeable, and even great with my dogs! I would highly recommend him. Great work from a nice guy at a good price.
Description of Work: Needed several locks rekeyed and deadbolts installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$247

Response from Joe's Lock & Key
Thanks for the comments and A rating!

Donna M.
08/2018
5.0
locksmith
  + -1 more
It went very well. They're very professional and did everything I had asked.
Description of Work: They replaced my locks after my keys had been stolen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$137

Response from Joe's Lock & Key
I try to please! Thanks for the positive review!

Alex L.
08/2018
5.0
locksmith
  + -1 more
Joe is a great guy and very easy to get a hold of. We talked for a couple weeks and he helped me decide what I wanted out of options I had researched. He gave me price quotes on multiple options and we worked on everything from there. Joe completed the work today and I am extremely happy with the results. He worked on every door to make sure the knobs and deadbolts locked and unlocked as they were supposed to and cleaned up sloppy work from the previous owners. I will definitely use him for any future needs.
Description of Work: Replace Door Knobs and Deadbolts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the positive review! I'm happy to help!

Barbara D.
07/2018
5.0
locksmith
  + -1 more
Joe gave me several options from the cheapest to the most expensive (new lock). I decided on the lowest cost. He was prompt and work done was quality. My lock is now easy to use without jiggling the key forever!
Description of Work: Rekeyed dead bolt and made 5 keys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$82

Response from Joe's Lock & Key
Thanks for the A rating!

Kent H.
06/2018
5.0
locksmith
  + -1 more
Prompt and professional. Nice work.
Description of Work: remove broken door lock and replace with electronic key

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the positive review!

Blair K.
06/2018
5.0
locksmith
  + -1 more
Joe was able to come out the same day we called and fixed all 3 issues in less than an hour and at a reasonable price. Very kind and professional. Highly recommend.
Description of Work: Our front and back door locks were getting stuck and we had a bathroom door handle that kept coming off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$104

Response from Joe's Lock & Key
I'm glad I could help! Thanks for the A rating!

D S.
06/2018
5.0
locksmith
  + -1 more
I can't say enough good things about Joe. He was such a nice person and very professional. He was out on time (even called to see if I needed him to come a little earlier, which was appreciated), did an excellent job and charged a fair price, which he quoted me on the phone. He had me try all locks with the old key to verify it no longer worked, and then with the new keys. On one lock there was something wrong with a spring inside the lock itself, noticed as I was testing the key, and he fixed it quickly. I will definitely recommend Joe to anyone!
Description of Work: Needed two doors rekeyed, two locks each door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the kind comments and positive review!!

Karen D.
06/2018
5.0
locksmith
  + -1 more
Joe was efficient and knowledgable. The work was done in a timely manner and all has worked well since he visited. Would recommend and use Joe again.
Description of Work: New cylinders and keys for two locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Response from Joe's Lock & Key
I'm glad I could help! Thanks for the "A" rating!!

JOHNNIE L C.
05/2018
5.0
locksmith
  + -1 more
He followed up with me accordingly and advised that it would take him sometime before being able to come out. He followed up and referred us instead to a fellow locksmith which is good.
Description of Work: He was referred to me by Angie's List as he has very good marks.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
I'm glad it worked out for you! Thanks for the positive review!!

Janet B.
05/2018
5.0
locksmith
  + -1 more
He came on time and the work was done quickly.
Description of Work: My front door knob/lock was difficult to use. Joe installed a new one the same day I called.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Response from Joe's Lock & Key
I'm glad I could help! Thanks for the positive review!1

KATHY O.
04/2018
5.0
locksmith
  + -1 more
Joe is very professional, answers his phone, shows up on time and does a great job!
Description of Work: Had my house locks re-keyed. 4 keys made

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

John K.
04/2018
5.0
locksmith
  + -1 more
Great working with Joe. Highly recommended.
Description of Work: locks were rekeyed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

Response from Joe's Lock & Key
Thanks for the positive review!!

Laura W.
03/2018
5.0
locksmith
  + -1 more
Joe came out the same day I called. He was professional and was able to re-key all the locks and condense the keys down to 2 for the entire house. I would highly recommend him.
Description of Work: Re-keyed all locks in our new home and outdoor building.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
It was a pleasure serving you! Thanks for the positive review!!

Kevin D.
03/2018
5.0
locksmith
  + -1 more
If you need a locksmith, look no further. First: Joe was super responsive. He called back right away, and followed up until we could agree on a time for the work. Second: He uses top-quality Schlage locks. No cheap stuff. If you want cheap locks installed, he'll do it, but I trusted Joe. Third: He worked quickly and professionally. He cleaned up all scraps and dust and changed five doorknobs and installed four deadbolts in a couple of hours. Fourth: He knows his stuff. He knew what brand doorknobs I had just by looking, and had just come from a Locksmith's convention – always looking to improve!
Description of Work: New doorknobs and deadbolts installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$660

Response from Joe's Lock & Key
I am happy you are pleased with me and my work! It was a pleasure to serve you! Thanks for the positive review!!

George C.
03/2018
5.0
locksmith
  + -1 more
Joe was very responsive and re-keyed all of our locks, seven in total. He even customized a cover plate to match the existing lock. Everything works perfectly.
Description of Work: Re-key locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Joe's Lock & Key
I'm glad it's working perfectly and you're satisfied with my service! Thanks for the positive review!!

Ryan S.
02/2018
5.0
locksmith
  + -1 more
Joe was very accommodating to what time I could have him come to the house; he called in advance like he indicated he would, and arrived on time. He had all the necessary materials to complete the work, and cleaned the work area before he left. Overall: A great experience – would highly recommend.
Description of Work: Residential door lock replacement and extra keys

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Joe's Lock & Key
I'm glad I could help! Thanks for the positive review!!

ANITA U.
02/2018
5.0
locksmith
  + -1 more
He was professional, very nice and respectable, and his work was very clean. If you need a locksmith stop looking he is the man for your job
Description of Work: My family has used the same locksmith for 30 years, but every time they came out to re-key my moms lock, their price doubled within a year. Joe returned my initial request immediately, came out the next day, and did call when he was just running a few minutes late. I will only use him and refer him to anyone who asks if I know a locksmith.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Joe's Lock & Key
Thank you for the kind comments and positive review!

Irene R.
01/2018
5.0
locksmith
  + -1 more
So far no problems with his work. He came quickly and did a very good job. I have nothing but good things to say about him. I would definitely use him again.
Description of Work: He changed two locks for me and fixed the basement lock by replacing it with a commercial lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
I'm glad you are satisfied with my service! Thanks for the "A" rating!!

Mary H.
01/2018
5.0
locksmith
  + -1 more
Joe did a great job and went above and beyond by sorting through a basket of old keys to determine the match for a garage door - he helped solve the problem of how to open the garage door if power or opener failed. He cleaned up after his work and gave me positive feedback on the types of doors and locks in the house I just moved into. I would recommend him to anyone looking for a locksmith.
Description of Work: Had locks and deadbolts rekeyed and a new door knob with lock installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Congratulations again on your purchase! Thanks for the comments and positive review!!

Roberta W.
12/2017
5.0
locksmith
  + -1 more
Joe was friendly and professional, but most importantly, knowledgeable. He returned my call promptly and came out the same day to re-key my entire household. I was very impressed when he packed up all of his tools into his truck and was waiting to be paid, and noticed a door I had forgotten to tell him about. He unpacked his tools and completed the extra door...which also caused him to have to stay a little late, without a complaint and without an added fee. He completed the work about a week ago, and we have had no problems or concerns. He is honest and charged us fairly. I would not hesitate to hire Joe again, or to recommend him to my friends and family.
Description of Work: Re-keyed my entire home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$247

Response from Joe's Lock & Key
I'm glad we saw that lock before I left! Thanks for the "A" rating!!

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Locksmiths,
Buying Services

FAQ

Joe's Lock & Key is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 3:00 PM

Joe's Lock & Key accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Joe's Lock & Key offers free project estimates.
Yes, Joe's Lock & Key offers eco-friendly accreditations.
No, Joe's Lock & Key does not offer a senior discount.
Yes, Joe's Lock & Key offers emergency services.
Yes, Joe's Lock & Key offers warranties.
Joe's Lock & Key offers the following services: Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.
CREDIT, BILLING/OPEN ACCOUNTS.

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM