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Joe's Lock & Key

Locksmiths, Buying Services

About us

Locally Owned and operated since 1994. We offer prompt, professional service, with a personal touch, at an affordable price. Angie's List member discounts! No subs. Cost is determined by the job. Call for pricing. Credit Cards Accepted!

Business highlights

32 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Emergency Services Offered
Eco Friendly

Services we offer

Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.

Services we don't offer

CREDIT, BILLING/OPEN ACCOUNTS.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

5.0621 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 476-500 of 621 reviews

ANNE & RON A.
04/2007
5.0
locksmith
  + -1 more
Joe was not only affordable but reachable and responsive.
Description of Work: Called owner for a change of lock on a home as well as look at the locks on my home. He came the next day as he stated ON TIME. Promptly changed locks at my Aunt's home due to estate issues and then drove to my house and looked over locks in question. Fixed and made suggestions. Absolutely would call this owner again and again Responsive, very affordable, knowledgeable, and just a pleasure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

LAUREY B.
03/2007
5.0
locksmith
  + -1 more
Joe was very prompt & obviously an expert with locks/key. He was able to fix (rather than replace) a malfunctioning lock on my house in a matter of minutes. It works beautifully now. Joe was a pleasure because he was professional, explained what he was doing, & also was courteous. I would highly recommend his service.
Description of Work: Joe repaired a deadbolt lock on the back door of my house in a matter of minutes (rather than having to replace, re-key, etc).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

BRIAN P.
12/2006
5.0
locksmith
  + -1 more
Great - a bit of miscommunication at first - he called my house for a confirmation while I was already waiting for him on site (make sure you give him a cell phone number to reach you). Once he arrived, he worked diligently, suggested improvements for security and function and cut a break on the price because the job didn't go as smoothly as he would have liked (I was happy with it, though).
Description of Work: Rekeyed front and side deadbolts, moved strike plate on front door so it would close tighter. He also took an impression of our garage lock and created keys for that.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from Joe's Lock & Key
FIRST OFF, I WOULD LIKE TO THANK ALL OF THE ANGIE'S LIST MEMBERS FOR ALL OF THEIR SUPPORT OVER MANY YEARS. I ALWAYS DO MY BEST TO BE SURE ALL OF MY CUSTOMERS ARE COMPLETELY SATISFIED BUT ANGIE'S LIST MEMBERS HAVE BEEN A PLEASURE TO WORK FOR. ONE THING I HAVE FOUND OF GREAT VALUE OVER THE YEARS IS TO MAKE SURE THERE IS PLENTY OF COMMUNICATION. SO, I ALWAYS ASK FOR A NUMBER TO GET A HOLD OF YOU BEFORE HAND FOR A CONFIRMATION CALL ON ANY SCHEDULED AHEAD APPOINTMENT. IT DOESN'T HAVE TO BE AT THE JOB, AN HOUR OR TWO AHEAD IS FINE. I GENERALLY TAKE THE TIME TO CALL MYSELF, BUT I ALWAYS ASK THAT IF I CAN'T GET A HOLD OF YOU, TO JUST CALL ME. I HAVE FOUND BOTH PARTIES FEEL MUCH MORE CONFIDENT WITH THE UPCOMING APPOINTMENT IF EVERYONE IS INFORMED ON ANY POTENTIAL PROBLEMS OR CHANGES.I AM LOOKING FORWARD TO BEING YOUR SERVICE PROVIDER. THANK YOU

KATHLEEN O.
11/2006
5.0
locksmith
  + -1 more
He was kind, professional, punctual and courteous. He also was extremely kind to a very old Golden Retriever. Which was appreciated by all.
Description of Work: He was called to open a door that was locked by police when they were answering a security alarm. Owner didn't use that lock and thus had no key. So Joe's Lock and Key was called. He opened the door, created keys in just in case this ever happens again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

PATRICK K.
10/2006
5.0
locksmith
  + -1 more
Joe did a great job. He was extremely accommodating, very reasonable and came right on time. He even did the work while our movers were moving us in. I would definitely use him again.
Description of Work: Changed locks on newly bought home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

ROBERT S.
10/2006
5.0
locksmith
  + -1 more
Came the next day after I called. Got the work done right away.
Description of Work: Rekeyed my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

ANNE C.
09/2006
5.0
locksmith
  + -1 more
Wonderful. Joe was on time, very neat and communicative. The price was right, too.
Description of Work: Removed old stuck latch and replaced doorknob.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

MARY ELLEN M.
09/2006
5.0
locksmith
  + -1 more
Joe was a little vague about exactly when he'd get here, but he was trying to fit me in, and then he came right away, so it worked out great. He was professional and willing to give advice, which I appreciate.
Description of Work: Rekeyed 10 locks and replaced one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

SHEILA P.
07/2006
5.0
locksmith
  + -1 more
Joe kept his word and called me enroute, arrived on time. Came out on a Saturday to change locks after a home purchase. Very personable, excellent rapport and patiently answered all questions. Would call him again without hesitation
Description of Work: Installed seven door locks and deadbolts, rekeyed x2. Provided other security suggestions as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

ED B.
07/2006
5.0
locksmith
  + -1 more
Highly recommended! Prompt, knowledgeable, reasonable prices, knows the business, professional, etc. Can't think of any thing else I would want or expect.
Description of Work: Front door has a deadbolt lock that we could no longer lock from the inside. Was prepared to have entire lock replaced, if needed, but preferred to just have it fixed. Joe called back promptly and was at my house in a very short period of time. He explained the problem, possible solutions, and fixed it quickly and for less than I expected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

GARY D.
07/2006
5.0
locksmith
  + -1 more
Great job. He was very accurate with his estimate both in the price and amount of time that it would take to do the work. He was prompt, communicated every step of the way, and made good recommendations for future service. He was very professional and courteous.
Description of Work: Changed three door knob locks, two 2-way dead bolt locks, and installed a new dead bolt.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

John H.
07/2006
5.0
locksmith
  + -1 more
If you are looking for a locksmith, this is the right company. Joe was very professional and cordial. He did everything he said he would. We had an 11:00 appointment and he called at 10:30 to verify and state his estimated time of arrival. He worked with me to establish what needed to be done and worked around other people that were installing an alarm system. Great service!
Description of Work: Re-keyed 6 locks and installed a new dead bolt.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Betsy C.
06/2006
5.0
locksmith
  + -1 more
Joe came out personally and performed the work. He was friendly, courteous and arrived when he said he would. He called ahead of time to advise me that he was on his way, and confirmed the time he would arrive. The work took Joe about 2 hours to complete. He used upgraded materials, as I requested, put in much better peripheral hardware than was there before, and took me around to each door to try the keys he provided to make sure they all worked on each door. He was a good guy who does a fine job. I would definitely use Joe again.
Description of Work: He replaced three sets of locks with both entry and deadbolt in place of old lock sets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

MARILYN K.
06/2006
5.0
locksmith
  + -1 more
He was very quick, neat, and it has been fine since then. He saved me some money. I thought it was very nice.
Description of Work: He re-keyed one of my locks instead of changing it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

CHRISTA D.
05/2006
5.0
locksmith
  + -1 more
Joe is excellent. I highly recommend him. He is very professional, prompt & responsive. In addition to performing all the work I requested, he made suggestions for some other security problems. I would hire him again.
Description of Work: Installed locks in place of old locks. Also repaired lock on screen door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

CHRISTOPHER D.
05/2006
5.0
locksmith
  + -1 more
Very pleased with his work; he arrived on time, and even called me a half-hour ahead of time to give me an estimated time of arrival. He worked carefully and efficiently, and did suggest some improvements to our locks (like mortising the strike plate on our front deadbolt, which was not done previously), and replacing the cheap, short screws on the strikeplates with longer ones. He also fixed a deadbolt on our rear door, and gave me as many copies of keys as I asked for at no charge. Excellent work!
Description of Work: We had Joe come to our newly-bought house, and key all the door locks (deadbolts and doorknob locks) alike, and also fix a deadbolt.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Lucia M.
05/2006
5.0
locksmith
  + -1 more
Joe came out the day after I called and stayed much longer than he anticipated for two reasons: 1) I didn't understand all the options to changing homelocks(due to a burglary);and 2)the conditions of the existing locks & doors in this old home were in poor condition. The total cost was $300. but I got 5% off as an Angie's list member. I would definitely use Joe again.
Description of Work: 13 rekeys for 5 deadbolt locks and 3 rekeys for 3 handset locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

JULIE & BEN L.
04/2006
5.0
locksmith
  + -1 more
We have used Joe before, and he is very easy to work with. He gave me a thorough estimate over the phone, came out the next day and called more than once to confirm the appointment and tell me when he was just a few minutes out. One of the locks was jammed and gave him a terrible time. He called another locksmith to come help out. He came, they fixed it, and still charged me only what he had estimated. I was so impressed! I can't recommend this business strongly enough!
Description of Work: Moved to new house and wanted locks re-keyed, four locks total.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

PAT O.
04/2006
5.0
locksmith
  + -1 more
He is really, really nice. He fixed a lock very quickly and then fixed another lock on the door. He didn't try to oversell me. I was very happy.
Description of Work: Fixed 2 locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

JOAN M.
02/2006
5.0
locksmith
  + -1 more
Very pleasant, very neat and nice to have around. I feel a lot more confident and secure now.
Description of Work: Installed a deadbolt and chain on the front door and re-keyed all the other doors (9 keys)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

CHRISTINE & RON M.
10/2005
5.0
locksmith
  + -1 more
RESPONDED NEXT DAY TO MY SERVICE REQUEST. LOCKSMITH WAS FRIENDLY, DID QUALITY WORK AND ADVISED ME AS TO LIKELY CAUSE OF BREAKAGE AND HOW TO PREVENT IN THE FUTURE. HE ALSO GAVE ME USEFUL SUGGESTIONS ABOUT ADDRESSING OTHER L SECURITY ISSUES IN COST-EFFECTIVE MANNER.
Description of Work: REPAIRED BROKEN DEADBOLT LOCK.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

JAMES I.
10/2005
5.0
locksmith
  + -1 more
JOE WAS ON TIME. HE DID THE AGREED UPON WORK EFFICIENTLY AND NEATLY. HE MADE SURE THAT ALL THE WORK WAS DONE TO MY SATISFACTION. JOE'S PRICE IS VERY COMPETITIVE. I DID COMPARISON SHOP--I'M JUST SURPRISED HOW EXPENSIVE EVERYTHING IS NOWADAYS!
Description of Work: INSERTED THREE NEW DEAD BOLT LOCKS AND RE-KEYED ANOTHER LOCK.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

JUDY G.
09/2005
5.0
locksmith
  + -1 more
JOE WAS VERY PROMPT AND POLITE. HE HAD US MAKE SURE THE KEYS AND NEW LOCKS WORKED BEFORE HE LEFT. HE EVEN STABILIZED THE DOOR FOR US.
Description of Work: JOE REPLACED TWO VERY OLD LOCKS. ONE OF THE OLD LOCKS DIDN'T HAVE THE KEY FOR IT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

MILDRED & JERRY P.
08/2005
5.0
locksmith
  + -1 more
HE COULD'VE HAD US PUT NEW LOCKS ON BUT KEPT OUR COSTS DOWN BY FIXING WHAT WE HAD AND ISSUING US NEW KEYS.
Description of Work: 2 LOCKS WERE FIXED AFTER NOT FUNCTIONING PROPERTY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

JANE K.
07/2005
5.0
locksmith
  + -1 more
JOE ARRIVED ON TIME, WAS MORE THAN HAPPY TO ANSWER MY QUESTIONS, GIVE ME ADVICE ON OTHER ENTRY POINTS IN MY HOUSE. OFFERED ANGIE'S LIST DISCOUNT BEFORE I ASKED. I WOULD HIRE HIM AGAIN WITH NO HESITATION.
Description of Work: REKEYED LOCK ON DOOR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Locksmiths,
Buying Services

FAQ

Joe's Lock & Key is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 3:00 PM

Joe's Lock & Key accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Joe's Lock & Key offers free project estimates.
Yes, Joe's Lock & Key offers eco-friendly accreditations.
No, Joe's Lock & Key does not offer a senior discount.
Yes, Joe's Lock & Key offers emergency services.
Yes, Joe's Lock & Key offers warranties.
Joe's Lock & Key offers the following services: Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.
CREDIT, BILLING/OPEN ACCOUNTS.

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM