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Joe's Lock & Key

Locksmiths, Buying Services

About us

Locally Owned and operated since 1994. We offer prompt, professional service, with a personal touch, at an affordable price. Angie's List member discounts! No subs. Cost is determined by the job. Call for pricing. Credit Cards Accepted!

Business highlights

32 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Emergency Services Offered
Eco Friendly

Services we offer

Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.

Services we don't offer

CREDIT, BILLING/OPEN ACCOUNTS.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

5.0621 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 26-50 of 621 reviews

charles R.
03/2020
5.0
locksmith
  + -1 more
Great. Joe came out when promised and fixed me up with replacement keys. Fair price, excellent service.
Description of Work: Broken back door key.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Joe's Lock & Key
Thanks for the positive review!

William F.
02/2020
5.0
locksmith
  + -1 more
Fantastic experience. Super helpful and responsive. Very polite and very reasonably priced. Would highly recommend.
Description of Work: Lock repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Joe's Lock & Key
Thanks for the positive review!1

Kathy M.
11/2019
5.0
locksmith
  + -1 more
It was very easy to get in touch with Joe and schedule the job. He arrived on time and provided input re whether to rekey or replace some of the locks. Very satisfied and will refer him to friends.
Description of Work: Needed locks rekeyed on newly purchased house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the positive review! I'm glad it was easy for you!!

Gail R.
10/2019
5.0
locksmith
  + -1 more
They were great. The worked around damaged locks and very old locks to make the new set up work well for me.
Description of Work: All the locks changed in a new to me home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the 5 stars!!

James W.
09/2019
5.0
locksmith
  + -1 more
Joe was extremely professional in every aspect - he was able to work around my schedule and it was easy to schedule a time with him, he arrived right on time, and he completed the work quickly and effectively. Would definitely hire again!
Description of Work: Re-keying and installing new hardware

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Joe's Lock & Key
Thanks for the 5 stars!!

Jeffery H.
08/2019
5.0
locksmith
  + -1 more
Great! Very punctual, professional and clean cut.
Description of Work: Door handle striker broken

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Joe's Lock & Key
I'm glad you're satisfied with the service! Thanks for the "A" rating!!

Hannah S.
08/2019
5.0
locksmith
  + -1 more
Needed to rekey all the locks on our new home. Joe was super communicative and willing to fit us into his schedule. He and John rekeyed the the whole house and repaired one of the door's spindles quickly, efficiently, and for a fair price. Highly recommend and will use again should we ever need a locksmith. Thanks, Joe!!
Description of Work: Whole house rekeyed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
I'm happy I could help! Thanks for the positive review!!

Ron B.
08/2019
5.0
locksmith
  + -1 more
Efficiently done - 2 men did this in less than 40min.
Description of Work: Changing keys in 8 door locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Susan S.
07/2019
5.0
locksmith
  + -1 more
Highly recommended! Joe is the go-to man for installing new door hardware and changing locks. The quality of his work is top-notch and the price is very reasonable. Joe was also very courteous and respectful as well.
Description of Work: Change hardware to 4 doors (all keyed-entry) and change 2 locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
I'm pleased I have your confidence! Thanks for the positive review!!

Nate E.
06/2019
5.0
locksmith
  + -1 more
Joe was great! Very helpful and reasonably priced. He not only changed locks, but also educated us on how we could do it ourselves in the future. He was prompt, communicated well, and completed job quickly! He was able to come within a few days of our call for a non-emergency. I would highly recommend and would use his business again!
Description of Work: Replaced Home Locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the kind comments and positive review!

Lisa S.
06/2019
5.0
locksmith
  + -1 more
Joe did this work for my elderly parents. Dad used to do all of this work himself, but at 96, is no longer able. Joe spent time working on the locksets and explained what was happening and fixed both of them. He was very patient explaining what he did and what likely happened to cause the issues. Originally scheduled one week out, he had some time in his schedule and called and came early. Would definitely hire him again.
Description of Work: Repair loose door lockset and another stuck lockset.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Joe's Lock & Key
I’m glad it worked out well! Thanks for the A rating!

Jeffrey K.
06/2019
5.0
locksmith
  + -1 more
Joe responded to my initial inquiry promptly. He called to confirm the day of, arrived when he said he would and completed the job quickly. We’re very satisfied with the end result.
Description of Work: Moved into a new home and needed the locks changed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Joe's Lock & Key
I’m glad that you’re happy with my service! Thanks for the “A” rating!

Austin H.
05/2019
5.0
locksmith
  + -1 more
One of the nicest and most professional people I have had the pleasure of working with. And to add to that, his work is impeccable.
Description of Work: Replaced every door handle and installed 4 deadbolts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Response from Joe's Lock & Key
Thanks for the kind comments and positive review!

Paul R.
03/2019
5.0
locksmith
  + -1 more
Great. He was very helpful and responsive. He returns phone calls right away. He made a special effort to come to our house fast. I will use him again.
Description of Work: Broken handle

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Joe's Lock & Key
Thanks for the positive review! They are very helpful.

Duane D.
02/2019
5.0
locksmith
  + -1 more
Professional and absolutely would work with again.
Description of Work: Re keyed 3 doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
glad you're pleased with my service! Thanks for the A rating!!

Ed H.
02/2019
5.0
locksmith
  + -1 more
Joe answered my initial call promptly and we scheduled an appointment for a few days later. He called me to say he was on his way about 30 mins. before our scheduled time. He was prompt and suggested that -- even though my deadbolt lock was fine -- I might want to put in the upgraded Kwikset deadbolt that was in my set. But Joe let me make the decision; he did not pressure me at all. He quoted me his prices before the job was started and completed it in less than 60 minutes. He finished the job by getting his Shop Vac out of his truck and vacuuming everything up on the carpet that was the result of his drilling. Joe is a complete professional. (And he gave me a small discount for mentioning Angie's List.) Highly recommended. (Note: he is located on the Westside, so if you are in the Eastern Suburbs, you'll likely need to wait a few days for him to come out to you. Still, he's totally worth it!)
Description of Work: I had a loose door handle that needed tightening. I had hired a different locksmith to do the job, but that guy did a very bad job. I had a replacement Kwikset door handle and lock, so I needed Joe to replace the handle the other locksmith had broken.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Joe's Lock & Key
Thanks for the positive review! I'm glad I could help!

Christina B.
02/2019
5.0
locksmith
  + -1 more
First - Joe is very flexible and easy to work with. I had originally scheduled him to come out and I had mistakenly scheduled it for when I wasn't home (totally my fault) and Joe was totally understanding and was able to come out the following business day. Joe and his colleague Jim were very professional and friendly (even with my pup!). They had all of the locks (4 knobs and 5 dead bolts) within an hour and provided me with the extra keys that I wanted. Could not have asked for a better experience - definitely recommend if you are looking for a locksmith! Joe are awesome!
Description of Work: Re-keying locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
It was my pleasure to help you! Thanks for the A rating!

Michael H.
02/2019
5.0
locksmith
  + -1 more
Joe was awesome. Very friendly. Was thorough, moved through the work quickly, cleaned up when he was done. Then had me walk through all the work he had done before he left to ensure I was satisfied. Highly recommended.
Description of Work: Needed several locks replaced and some re keyed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Response from Joe's Lock & Key
Thanks for the positive review! I'm glad you're pleased with my service!

Jim D.
02/2019
5.0
locksmith
  + -1 more
Joe was on time, courteous, and very informative about the operation of my new lock. He cleaned up after the job was done and answered all of my questions. If I have the need, I would definitely use Joe‘s Lock & Key again in the future
Description of Work: I contacted Joe about installing a deadbolt on a door that did not have one on it. He determined that the door would accept a deadbolt and recommended a lock that I could purchase locally. I bought the lock and called Joe back and setup an appointment. He rekeyed the lock to match my house keys. He installed the new deadbolt and explained in detail how the keypad lock works.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Joe's Lock & Key
Thanks for the A rating and your recommendation!

Barbara T.
02/2019
5.0
locksmith
  + -1 more
Great! He assessed the problem and patiently explained what the problem was. The repair was done quickly and we then tried the lock repeatedly to make sure it was working. Prompt, professional, and reasonably priced. I definitely would use this provider again.
Description of Work: Door lock was malfunctioning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the positive review! I'm glad you're pleased!

James L.
12/2018
5.0
locksmith
  + -1 more
Needed same day service to re-key four home exterior door locks. Joe' Lock and Key met and exceeded our expectations: Prompt, Polite, Professional.
Description of Work: Re-key four locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Joe's Lock & Key
It worked out great for the both of us! Thanks for the positive review!!

Sharron S.
12/2018
5.0
locksmith
  + -1 more
Joe came the same day and did some maintenance on lock but didn’t have to replace. It works great now.
Description of Work: I had trouble locking and unlocking door lock.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Joe's Lock & Key
I'm glad I could save you some$! Thanks for the "A" rating!!

Angela U.
12/2018
5.0
locksmith
  + -1 more
Very good service. On time and fair pricing. Excellent!
Description of Work: Locks rekeyed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Joe's Lock & Key
Thanks for the positive review!

Kim C.
11/2018
5.0
locksmith
  + -1 more
Although it was an Anderson door & lock, Joe was able to adjust hinges and relieve the downward pressure that prevented the lock from working. He advised me to contact Anderson and get the hardware, which he would then install, but, in the end, he got me through another season. I called him mid-morning, and he was here by mid-afternoon. While here, he did a few door knob adjustments, and removed an ancient lock box on my front door. This is the second time Joe has fixed various door locks for me. He is very professional, so friendly, efficient, and of course, it was amazing that he was able to be here the same day. I'm not sure that's always the case, but I am so grateful. The patio door is my only access to the outside where I feed the birds every day. Sounds like a small thing, but it was huge to me. I love this guy!
Description of Work: Patio door was stuck, would not unlock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Joe's Lock & Key
I'm glad I could help! Thanks for the A rating!!

Allison S.
11/2018
5.0
locksmith
  + -1 more
We called Joe to change the locks on our new home. He was punctual, courteous, and did a great job. We were very pleased with his work and would recommend him to anyone in need of his services!
Description of Work: Lock's changed on a new home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Joe's Lock & Key
I'm glad you were pleased with my work! Thanks for the positive review!!

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Locksmiths,
Buying Services

FAQ

Joe's Lock & Key is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 3:00 PM

Joe's Lock & Key accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Joe's Lock & Key offers free project estimates.
Yes, Joe's Lock & Key offers eco-friendly accreditations.
No, Joe's Lock & Key does not offer a senior discount.
Yes, Joe's Lock & Key offers emergency services.
Yes, Joe's Lock & Key offers warranties.
Joe's Lock & Key offers the following services: Residential, Commercial Mobile Locksmith, Serving North East Ohio Lock Rekeys, New Locks & Keys, Dead Bolts & Door Closers, Safe Service - Openings & Combination Changes, High Security & Master Keying, Access Control & Electric Strikes.
CREDIT, BILLING/OPEN ACCOUNTS.

Contact information

4758 Ridge Rd Ste 411, Cleveland, OH 44144

http://www.joeslockandkey.net

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM