Glass Doctor of Cleveland

They sent someone out for an estimate within a few days. Believe he said that they replace only the glass, not the sill or trim. They could not fix the one window sill that was starting to rot. Estimate was $485 for the picture window apx 55 x 60 and $85 for the 24 x 28 window.

They were great! I spent 10-15 minutes between the call to them and talking to the insurance company (they got them on the line while I talked to them). They came out to my workplace and replaced it in around 45 minutes, and did a great job.

I was very satisfied with the company. They were extremely responsive and were able to give an immediate quote over the phone based upon general window specifications and had someone out within two days to confirm measurements and window type. The installer was courteous, professional, and efficient, and did a great job of installation and clean-up. I would definitely use them again.

The first installer was professional, and he installed two panes doing an excellent job. One piece of double pane was the wrong size and had to be re-ordered. The first installer did an excellent job. A different installer returned with the re-ordered pane, and his work is sloppy. The glazing around the window is messy... it is unfair to consider the poor rating for the first installer who did excellent work.

Quality is inferior; it's a vinyl frame and cheap screening. A bit overpriced for the quality and were late getting them to me. However, they do fit the window and do the job they are supposed to do.

Called for to use their services and were out to install glass within 3 hours. Replaced and reframed into old wooden door done with care. Would use them again.

FIXED GLASS FOR A TABLE TOP. THE STAFF WAS NICE, PLEASANT, & WORKED QUICKLY.

DID ABSOLUTELY NOTHING TO REPLACE THIS WINDOW. DIDN'T CREATIVELY FIGURE A BETTER WAY TO REPLACE THIS WINDOW. GAVE US ONLY ONE OPTION.

ALTHOUGH THE OFFICE STAFF IS A BIT CRASS, I WAS PLEASED WITH THE WORKMANSHIP OF GLASS REPLACEMENT. THERE WAS A MISCOMMUNICATION REGARDING A PICK-UP TIME, BUT SINCE THE SHOP IS ON MY WAY TO THE OFFICE, I WAS NOT INCONVENIENCED. ALSO, IF YOU STOP INTO THE OFFICE, BE PREPARED TO WAIT AS THE OFFICE STAFF ANSWERS THE PHONE AND HANDLES THOSE CUSTOMERS BEFORE ASSISTING YOU IN PERSON. WORKMANSHIP ON SCREEN REPLACEMENTS IS GOOD, HOWEVER, NOT READY WHEN PROMISED. OFFICE STAFF IS NOT VERY PROFESSIONAL.

I WOULD NEVER CALL THE GLASS DOCTOR AGAIN. THEY ARE VERY DISORGANIZED. THEY DON'T CALL BACK. THEY ARE NOT TIMELY.

I HAD TO PICK UP MY SON AT 1:30 AND WOULD BE BACK AT 3 AND THEY NEVER CALLED BACK OR SHOWED UP.

THEY WERE SCHEDULED TO COME OUT BETWEEN 8-12. THEY DID NOT SHOW UP WHEN SCHEDULED. I GAVE THEM A SECOND CHANCE THIS MORNING. I CALLED ONE TIME, AND BEFORE I COULD COMPLETE MY SENTENCE ABOUT THE REAR VIEW MIRROR ATTACHMENT, HE CUT ME OFF STATING "I DON'T KNOW ANYTHING ABOUT THAT" AND PUT ME ON SOMEBODY'S VOICE MAIL

A MIXED EXPERIENCE. THE FIRST MAN CAME WITH NO LADDERS AND SO COULDN'T DO THE WORK. EVIDENTLY THEY HAD BEEN STOLEN EARLIER THAT WEEK, BUT NO ONE CALLED TO SEE IF LADDERS WERE NEEDED. I WAS THEN PUT ON THE SCHEDULE FOR FIRST THING IN THE MORNING (BY 8:30) ON A LATER DAY. I CALLED THEM AT 9:45 TO FIND OUT THEY WERE DELAYED. (THEY DIDN'T CALL.) WHEN THEY FINALLY DID ARRIVE THEY HAD LADDERS, BUT NOT ONE TALL ENOUGH TO REACH THE HIGHEST WINDOW. (THIS IS A SMALL, 2 STORY 1930S BUNGALOW, NOT A PARTICULARLY TALL HOUSE.) THEY SEEMED WILLING TO GO GET ANOTHER LADDER, BUT AT THAT POINT I JUST WANTED WHAT THEY COULD REACH DONE. (I NEEDED TO GET TO WORK, AND WANTED TO BE ABLE TO USE MY BATHROOM, IT WAS GETTING COLD AND THERE WAS NO WINDOW!) THE WORK ITSELF WAS GOOD, THOUGH THERE ARE PUTTY SMUDGES ON THE OUTSIDE OF SOME UPPER WINDOWS THAT ARE HARD TO GET TO. THE MEN WERE PLEASANT AND COURTEOUS.

INSTALLER WAS A BIT SLOPPY. DENTED MY FENDER WHEN USING LEVERAGE TO TAKE OFF OLD WINDSHIELD (HE POPPED IT OUT FOR ME). FORGOT TO RETURN MY KEYS AND RAN THEM OVER WITH HIS TRUCK (HAD TO BE REPLACED). MOLDING AROUND WINDOW WAS NOT GLUED PROPERLY AND HAD TO BE REDONE.

HAVE USED THEM BEFORE. THEY ARE PROMPT, COURTEOUS, AND DO GOOD WORK. I'D DEFINITELY RECOMMEND THEM.

THEY WERE PUNCTUAL AND RESPONSIVE, BUT THE INITIAL QUOTE SEEMED QUITE HIGH, EVEN TO THE SERVICEMAN. THEY DID COME DOWN ABOUT 50% ON THE PRICE. THIS WAS AN EMERGENCY, AND WHEN I EXPLAINED I WOULD PAY BY CHECK IN A FEW DAYS, THE OFFICE REP WAS OBNOXIOUS IN HIS RESPONSE TO ACCEPTING IT. I WOULD NOT USE THIS COMPANY AGAIN BASED ON THEIR INITIAL QUOTE AND PROFESSIONALISM.

COST PAID IS INSURANCE DEDUCTIBLE, BUT THEIR OVERALL RATE WAS VERY GOOD ALSO

THEY SAID THEY WERE GOING TO DO THE WORK AND THEY DID IT. THE TRUCK LEFT AN OIL STAIN ON THE DRIVEWAY. MAYBE CUSTOMERS SHOULD HAVE THEM PARK IN THE STREET IF POSSIBLE. OR PUT A BOARD UNDERNEATH.

GOOD WORK, THOUGH QUITE EXPENSIVE, BUT WE COULDN'T HAVE DONE IT OURSELVES.

I CALLED IN THE MORNING AND WAS TOLD THAT SOMEONE WOULD BE AT MY HOUSE BY 3:00. THE PERSON DID NOT ARRIVE UNTIL AFTER 5:00. WHEN MY HUSBAND CALLED AT ABOUT 4:00 TO COMPLAIN BECAUSE NO ONE HAD COME, THE PERSON WHO ANSWERED THE PHONE SAID THAT NO ONE WOULD HAVE TOLD ME THAT THEY COULD BE THERE BY 3:00. WHEN I CALLED AT ABOUT 4:30, THE PERSON WHO ANSWERED THE PHONE WAS NOT APOLOGETIC AT ALL.

COMPANY WAS QUICK TO GIVE MEMBER AN ESTIMATE AND THE PRICE DID REMAIN THE SAME. WORK ON THE WINDOWS WAS DONE IMMEDIATELY BUT WAS NOT COMPLETELY SATISFACTORY. WORKER LEFT LARGE PIECES OF GLASS IN THE STREET AND USED MEMBER'S TRASH TO DISPOSE OF OTHER PIECES. ALSO LEFT SMALL SHARDS OF GLASS ON CHILD'S SILL AND FLOOR. MIRRORS HAD TO BE TAKEN FROM SITE FOR WORK AND COMPANY DID NOT COMMUNICATE ABOUT THE AMOUNT OF TIME WORK WOULD TAKE. MIRRORS WERE GONE FOR MORE THAN A WEEK. WORKER HAD TO BE CALLED BACK TO FIX WINDOW NOT PROPERLY INSTALLED. SOME CALLS MADE BY MEMBER FOR INFORMATION ON PROGRESS OF WORK WERE NOT RETURNED. MEMBER NOT SURE ABOUT USING THIS COMPANY AGAIN.

THE REPAIR ITSELF TOOK LESS THAN AN HOUR. THE COST WAS MORE THAN A LOCAL COMPANY QUOTED... HOWEVER.. THEY ACTUALLY SHOWED UP TO DO THE WORK AND THE OTHER COMPANY DIDN'T. THE WORKMAN WAS NOT THE FRIENDLIEST FELLOW.. BUT HE WAS NOT UNFRIENDLY EITHER.. JUST FOCUSED ON THE TASK AT HAND. NO SMALL TALK. BUT HE WAS EFFICIENT AND THE WORK HE DID WAS VERY GOOD.

WHILE PLACING THE GLASS THEY DID SOME DAMAGE TO SOME OF THE WINDOWS. SOME OF THE PAINT WAS DESTROYED. THEY COULD HAVE BEEN MORE CAREFUL.

WE CALLED MONDAY MORNING AND THEY CAME OUT MONDAY AFTERNOON. VERY FAST. THEY COME TO YOUR PLACE. THEY WORKED WITH OUR INSURANCE COMPANY, THAT''S WHY THE PRICE IS LISTED AS ZERO. I''M SURE IT''S NOT, BUT WE DIDN''T SEE THE BILL.

COMPARED TO THE WORK/SERVICE OF ANOTHER SUPPLIER FOR A FIFTH PIECE OF FURNITURE, THE GLASS DOCTOR WAS SUPERIOR IN ALL ASPECTS INCLUDING COST.