Glass Doctor of Cleveland

I ordered a small replacement window February 8, 2023 and was told the order would take 4-6 weeks to come in. I'm on my 8th week and the person answering the phone will only tell me, " we will call you when the order comes in". They refuse to call the manufacturer to ask when my order will be delivered. A simple phone call would rectify the situation but they refuse to do so.

My mother age 86 called Glass Doctor after the police broke her window to get in after she fell and broke her hip. As an old woman she didn’t know what price would be right for a small pane window. The agent charged her $378 for a 8” x 10” window, the price of a whole new door. Not only did they over charge; they never did the work. Lastly, they never did the work (it’s been 4 months). She’s too old to take them to small claims court. Shame on this sham outfit!

On December 20th 2022 a Canadian goose flew into my windshield. I contacted State farm to file a windshield replacement claim. With an eminent storm heading to the Cleveland area within 48 hours I called locations to see who could get me in the fastest. Glass Doctor promised me an appointment first thing on the 21st. I arrived at 9:00 a.m. at my schedule appointment time but had to wait 15 minutes for a customer in front of me complaining that she didn't get what her salesperson had promised her on another transaction. I told the front reception person that I had an appointment for a windshield replacement and was told that it would be about two and a half to 3 hours. Which is what I was told on the 20th on the phone. I live 40 minutes from the facility but it was the only place that could get me in next day, I took an Uber to downtown Cleveland to have breakfast and get some work done. I arrived back 3 hours later and was told they had not started my vehicle due to an issue with the glass and a new one would be arriving momentarily. I urged the importance of better communication and told them that I just ubered back to be told two and a half hours again. I was told that they would contact me if they were any other delays. I took another Uber back downtown and two hours later at approximately 2:00 p.m. I reached out to them and was told that they hadn't received the glass yet and it would still be another 2 hours. I asked them if they had started anything on my vehicle to which they replied they had not. I asked to speak to a manager and was told they did not have a manager on site nor one available. Not feeling like they were a trustworthy company based on this experience and the complaints from the customer in front of me upon arriving I decided to pick up my vehicle and take it to another company.

I liked everything about the job except the price; seemed high to replace the glass in an existing window.

Amazing. They were incredibly responsive and went out of their way to replace my glass the same day.

Very well. Contractor was prompt and very pleasant. He answered all of my questions. He explained the issues with the window, put in the new one and I haven't had an issue since the new window was installed.

Very well. They were very accommodating and professional and my window looks great. They provided me with a rental car. I had to replace my driver's window due to a theft, so when I picked up my car when it was done, it looked really great. Obviously, I hope it doesn't happen again, but I would have work done in the future with this company and I highly recommend them!

Three appointments scheduled, three no shows. Can't speak to the quality of work because they wouldn't show up to give estimate and do the work

They were quick, the people were nice. They put n a different glass but it worked out fine. They gave me a pretty good price.

Stayed home to be available. Never called, never followed up.

Have been waiting for weeks now to have one single house window repaired after a break-in. I keep calling them every few days to check on the status since they never call me back. When the service tech was originally at my house I was told it would take just a couple of days to come in and then they'd schedule delivery/installation. So I gave him the deposit and placed the order. The only thing special about the window is that I requested to have a clear security film applied to the glass. That same day I also ordered a roll of the same security film from Amazon to apply to several other windows and the order arrived 2 days later, of course. Anyway, when I didn't hear anything by the end of the first week I called and was told it was supposed to be in on Tuesday. One Tuesday when I didn't hear anything I called and was told by the end of the week. At the end of the week when I called I was told the beginning of the next week. On and on and on. Well it's now yet another Monday and I called and was told it "should" be ready at the end of the week and again that they will "call when it's ready". Same thing, for weeks now. I regret I ever placed my order with this company. I'm tired of having a boarded-up window and waiting on them with no idea of how many more weeks this pattern will repeat.

Terrible. We went a few weeks before they could get someone there to look at the job, measure, and give me a price. The gentleman showed up, took a look and gave me a price. All good, go ahead with the job. After calling a week after they said they would have the new door, we were told it was not in yet. After calling them about two weeks later, what a coincidence! The door arrived that day! Four days later, the same gentleman who measured the door, came downstairs and told me it was the wrong size. Another month, finally they install the door. Thinner than I was led to believe, but it was ok. On the bottom of the door there is a gutter with a rubber stop. They had the stop on the wrong end. Every time you shower and open the door, the water runs out of the gutter onto the bathroom floor.

When we received an estimate we were not told that our shower enclosure was not level and most importantly that the Glass Doctor metal door frame would be smaller than what we had so there would be issues. We were only told that the shower door would be a little shorter which was fine with us. Now we have a beautiful rain patterned glass door but the frame is crooked, the doors don't close properly and worst of all the shower section that shows because the metal frame is smaller is stained and scratched. The installer even scratched one of the metal frame bottoms and cut the foam where the door inserts when you close it so it would work. We are so disappointed. This is not something we can even ever fix without significant additional expense. We expected them to be shower door experts but they never gave us a chance to explore other options because they didn't warn us about the issues. The installer said "You bought the doors!" Now we have beautiful doors and an ugly shower. We also had to wait a month for the doors but they gave us a discount because of the poor communication. The owner called and said they would fix the doors. They improved the closing of the doors, but now left a big hole in the corners and filled it with caulk. I texted the owner but never heard back from him. I am attaching a picture.

It went well. From the moment I called to set up a estimate the woman who answered the phone (maybe Lori) was very accommodating. The gentleman who came out and performed the estimate was very polite, courteous, and well spoken. He came in, took some measurements and advised on the cost. He gave me a moment to decide if I wanted to move forward and explained the next steps which were placing a deposit to order the glass. I then asked him to measure a 1/2 bath for a future project which he did without hesitation. After that was done he told me that once the glass comes in (which it did the following week), I could then call and make an appointment to have it installed. After I called to have it installed I needed to change the date due to a unexpected event. It was very easy to reschedule and they were very pleasant about it. They even told me that I could specify to come after 11 a.m. They came out today to perform the install which only took maybe 20 minutes. They cleaned the large pieces of broken glass and took it with them. I was able to pay the deposit and balance on their portable credit card machine which made things very convenient. I would absolutely use them again without questions. They have it all together. Professionalism, promptness, and great customer service!

Last Wednesday it started raining. Rain was coming in through the window and large cracks in the door frame window on the door. They told me they did nothing wrong. Offered to reseal the window and it was not a good job. It looks really bad.

Mary was our salesperson and technician. She did it all and she was great. I would highly recommend her in particular. I wish that I had not waited so long to repair our windows, or literally spent so many years wondering how it should be done. Glass Doctor and Mary made it easy. Glass Doctor was ready to install my windows within a week of our quote and our signing, but I was sick at the time so I asked for more time. Mary was happy to work around my cold and my personal schedule. Usually I'm a bit nervous when someone has to work around my house, but I felt at ease with Mary's professionalism and skill. The windows look terrific. Mary even put up with my four barking dogs that insisted on escorting her around the house!

The guy said it would be $165, which is their minimum charge for fixing a window. That seemed expensive. He said a lot of people choose to replace that type of window with plexiglass and just do it themselves to save money. We decided not to use Glass Doctor. We put some plexiglass in temporarily and may use someone else or fix it ourselves. The company seemed professional, and the guy who came out was courteous and helpful.

No issues. Was able to get a next day appt. Work was done in about an hour. Only improvement would be to have a more specific idea of when they would arrive at my house (couple hour window) versus just a 20 minute advance call.

Initial install went smoothly ~ contacted company and had their local people come out to replace. Cracked in the very cold spell we had in February all along the bottom. Contacted to replace under warranty, were unresponsive, called 3 or 4 times, kept asking me why I needed a replacement, didn't show up when scheduled, and then, after showing up on a day I told them I was unavailable (saw them parking as I was leaving), told me install "labor" would be $300 and that isn't covered by warranty ~ almost as much as I paid for the original windshield installation. Definitely felt like I was getting the runaround from them not wanting to honor the warranty agreement.

He was good. He came out to the house to fix it. A rock had hit the windshield. He was on time and punctual.

We used Glass Doctor. They were pretty quick about replacing the window. They came out like a day after we called and took about a week to replace it. I don't think that there is anything that I disliked about them. The cost was like 160 dollars.

This was the 2nd company I contacted to replace my back windshield that got busted out. Upon arrival, the Glass Doctor tech noticed that he had the wrong part on his truck which made me mad. He immediately got on the phone and was able to go back to the supply shop and get the correct windshield. 30 mins. later he arrived and completed the install. After he left, I noticed there is a large gap around the top and sides of my windshield area. It does not sit flush with the vehicle and apparently is not the right size!! In addition, I now have paint scratches/damage where the tech installed the brackets to support the glass on both sides under my hatch. Will not trust again.

The shower glass is perfect. I could not ask for more. This was not an easy job because the shower is not level. It is in the basement of a 100 year old house in Bexley. Glass doctor was the only company that was able to install the glass without putting a metal frame or moldings around it. I got other cheaper estimates, but all wanted to put in a frame. I did not want the frame because it accumulates mold, lime deposits, and is difficult to clean. Glass doctor at first was unsure if it could be done. They measured, they brought glass out that initially did not fit, they came back again, and finally made it happen. I commend this company on sticking with what they promised. Thank you again Glass Doctor.

During the 1st call, I described the vehicle (2011 Chevy Camaro, coupe with remote start and the heads up display). I was quoted 2 prices based on manufacturing date for my vehicle: $349.70 if pre-12/2010 or $589.90 if post 12/2010. As per the representative's request, I verified that my car was manufactured pre-12/2010, and called back on 2/12 to confirm that and schedule an appointment. During that call, I confirmed this information, scheduled service for 2/16, and also attempted to confirm whether my Angie's List 10% discount and/or the $50 off coupon to Angie's List members would apply. I was told by the representative that she could not answer that question, but would add a notation and someone would call me. I called again this morning (2/13) to follow up on my question regarding the Angie's List pricing and/or coupon and was then advised that the pricing quoted was an error as it had not considered the heads up display. The new quoted price was $470+tax, and I was informed that either the 10% discount or the $50 off would apply. Interestingly enough, the coupon does not have any restrictions on its use. As I didn't feel that there was truth in pricing, I cancelled the 2/16 appointment and as I explained to the dispatcher, I needed to revisit the other quotes I had received because Glass Doctor may no longer be the lower priced/best value.

They were professional and we were happy with them.