GEROME'S KITCHENS & BATHS

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I HAVE WAITED 9 MONTHS TO WRITE THIS. I HOPED THEY WOULD MAKE GOOD ON PROMISES, BUT THEY HAVE NOT. WATER LEAKS INTO THE ROOM BELOW, BUT THEY CLAIM NO RESPONSIBILITY. THEY NEVER CAULKED THE TUB, THE FLOOR TILE IS UNEVEN, AND THE WALLS WERE NOT SANDED BEFORE PAINTING. THE WORST OFFENSE: FRANK CALLED 2 WEEKS BEFORE JOB WAS DONE, WANTING THE BALANCE DUE. I TOLD HIM HE WOULD GET PAID UPON COMPLETION. HE WENT TO THE HOUSE, TOLD MY PARTNER THAT I HAD SAID IT WAS OK TO GIVE HIM THE CHECK. SHE CALLED AND TOLD ME, I CALLED HIM AND COMPLAINED. HE DENIED ANY WRONGDOING. ALSO, THE CEILING IN ROOM BELOW BATH IS DAMAGED, BUT THEY WOULD NOT PAY ANYTHING TO REPAIR. THEY DAMAGED THE TUB SURFACE, AND GAVE ME $150 TO REPAIR THE TUB. THAT ENDED UP COSTING $450. I GOT RIPPED OFF. NOW THEIR ARROGANCE IS SO STIFFLING, I REFUSE TO DEAL WITH FRANK OR TONY.

ALL THE WORK WAS DONE IN A TIMELY MANNER. THE WORKERS WERE VERY PROMPT, FRIENDLY AND PROFESSIONAL. WE ARE VERY PLEASED WITH THE WORK THAT WAS DONE. AFTER LIVING WITH THE OLD KITCHEN FOR NEARLY 35 YEARS, IT'LL TAKE A LITTLE WHILE TO GET USE TO THE BEAUTIFUL NEW KITCHEN. MARK MARVALDI DID A MARVELOUS JOB WITH THE DESIGN. HIS IN-PUT AND IDEAS AS THE WORK PROGRESSED WAS GREATLY APPRECIATED. ALL ASPECTS OF THE JOB WAS VERY WELL DONE. I CAN'T SAY ENOUGH ABOUT THE GOOD JOB ALL THE WORKERS DID. I AM REALLY GLAD THAT WE HAD GEROME'S DO THIS WORK FOR US.

THE SALES REP WAS VERY CONDESCENDING AND TOLD ME THERE WAS NO WAY TO DO THE JOB, BUT THE WAY HE WAS SUGGESTING. THIS INCLUDED KNOCKING DOWN WALLS AND REBUILDING, WHEN ALL WE NEEDED WAS THE DAM AT THE FRONT OF THE SHOWER DOOR REPAIRED. THEY QUOTED $4000 PER SHOWER AND THAT WAS WITH US TAKING DOWN THE EXISTING TILES OURSELVES. I WAS VERY PUT OFF BY THE ATTITUDE. THE JOB WAS ULTIMATELY DONE, THE WAY WE WANTED FOR A TOTAL OF $500 AND SOLVED ALL THE PROBLEMS WE HAD.

I LEFT A MESSAGE FOR A QUOTE / MEETING TO LOOK AT A SMALL KITCHEN JOB ON A THURSDAY, MR. GEROME CALLED ME ON A SATURDAY AND CAME TO OUR NEW HOUSE ON A SUNDAY (AFTER CHURCH) JUST TO LOOK AT THE JOB AND SEE IF IT WAS A FIT. IT TURNS OUT THE JOB WAS TOO SMALL, BUT HE WAS VERY HELPFUL AND HE GAVE US TIPS AND HIS OPINION ON COSTS. HE WAS VERY UPFRONT AND HONEST AND I REALLY APPRECIATED HIS OPENNESS AND HIS RESPONSIVE OVERALL.

THEY DID A GREAT JOB. THEY ARE PUNCTUAL AND GOOD AT CLEAN UP.

THE WORKERS WERE PROMPT, VERY NEAT, AND DID EXCELLENT WORK. VERY PLEASED WITH THE RESULTS.

THEY WERE SUPPOSED TO COME AT 9:30, BUT IT IS NOW 10:10 AND NO CALL, NO SHOW.

THERE WERE TWO DIFFERENT WORKERS -- ONE FOR THE OVERALL PLUMBING, ELECTRICAL, ETC., AND ONE FOR THE FLOOR TILE WORK. BOTH WERE EXTREMELY PROFESSIONAL AND KNOWLEDGEABLE. THE WORK WAS DONE AS SCHEDULED.

POOR EXPERIENCE. IN ADDITION TO NEVER CALLING ME BACK, THE PERSON TO WHOM I SPOKE ON THE PHONE WAS CONDESCENDING AND MADE ME FEEL LIKE AN IDIOT. I KNOW THAT REMODELING COMPANIES ARE VERY BUSY RIGHT NOW, BUT FOR A COMPANY THAT RECEIVED AN AWARD FROM ANGIE'S LIST, I WOULD EXPECT MORE.

GREAT EXPERIENCE, JUST DECIDED TO USE A DIFFERENT CO.

WE HIRED GEROME'S TO DESIGN A NEW KITCHEN LAYOUT. DAN WAS A LITTLE ABSENT MINDED, BUT VERY CREATIVE. HE HAD A LOT OF GREAT IDEAS. HE DIDN'T HESITATE TO VISIT THE HOUSE AS WE WORKED THROUGH THE PROCESS. HE ALSO SPENT A LOT OF TIME WITH US AT THE STORE. ALTHOUGH, WE CALLED SEVERAL TIMES, DAN NEVER SENT US A COMPLETED DRAWING. WHEN I SPOKE TO FRANK, ONE OF THE PRINCIPLES, HE WAS VERY RUDE AND NON- RESPONSIVE.

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WE CONTACTED GEROME'S TWO MONTHS AGO FOR A KITCHEN ESTIMATE. A KITCHEN DESIGNER WAS ASSIGNED TO US. HE WAS VERY PROMPT, COURTEOUS, HONEST AND UP FRONT. HE WAS VERY AND PATIENT WITH OUR MANY QUESTIONS AND CHANGES TO THE PLANS. WE FOUND OUT HE IS LEAVING GEROME'S, AND HE PLEDGED THAT HE WOULD SEE OUR KITCHEN THROUGH. WE HAVE BEEN WAITING ON THE LAST KITCHEN DESIGN CHANGE FOR A MONTH! OUR RELATIONSHIP WITH THE COMPANY WENT IN LIMBO. THE PLANS WERE CHANGED AS ASKED, BUT WE HAVE NOT RECEIVED THEM. RETURNED PHONE CALLS ARE SLOW TO COME. FOUND OUT LABOR PRICING MIGHT CHANGE BECAUSE OF UNKNOWN LOYALTY OF THE SUBCONTRACTING, AND EACH SUBCONTRACTOR HAS DIFFERENT PRICING FOR THE SAME JOBS! MEANING NOW THE SAME JOB COULD COST MORE. ALSO, I'M TOLD BECAUSE WE WERE GOING TO USE THE ANGIE'S LIST COUPON, THAT HAS TO BE FACTORED IN. INDICATING THEY COULD PAD THE PRICING TO ACCOUNT FOR THE COUPON. WE WILL NOT BE USING THIS COMPANY ANY TIME SOON.

WE ENJOYED WORKING WITH THEM. THEY DID EXCELLENT WORK. WE HAD A FEW LITTLE THINGS AFTER THE WORK WAS DONE AND THEY CAME AND TOOK CARE OF THEM. THEY DIDN'T SEEM LIKE THEY WERE INTENT ON RIPPING US OFF. THEY SEEMED TO WANT THE CUSTOMER TO BE SATISFIED. AVOID A HORROR STORY AND USE GEROME'S. THERE WERE DELAYS WITH SOME OF THE MATERIALS BUT I DON'T CONSIDER THAT THEIR FAULT. THEY ALWAYS CAME WHEN THEY SAID THEY WOULD. I FELT COMFORTABLE LEAVING THEM OUR KEY.

I CALLED THEM AND SET A TIME FOR THEM TO COME AND DO AN ESTIMATE. THEY SET UP A DATE AND TIME AND THEY NEVER SHOWED UP. I COULD NOT USE THEM IF THEY DO NOT SHOW UP. IF THE GUY HAD CALLED THE NEXT DAY AND SAID THAT HE GOT HELD UP ON A CONSTRUCTION JOB I WOULD HAVE GIVEN HIM A CHANCE BUT THEY NEVER CALLED BACK.

EVERYONE WAS GREAT TO DEAL WITH, THOUGH THE ELECTRICIAN WAS HARD TO COMMUNICATE WITH. THEY WORKED EFFICIENTLY THE FIRST WEEK, AND WHILE FINISHED IN A REASONABLE AMOUNT OF TIME, THEY DIDNT ALWAYS COMMUNICATE WELL ABOUT THEIR SCHEDULE DURING THE SECOND WEEK. OVERALL I WAS VERY HAPPY!

I COULD NOT BE HAPPIER WITH THE QUALITY OF THE WORK, OR THE QUALITY OF THE PEOPLE. ALL THE WORK DESCRIBED ABOVE WAS ACCOMPLISHED IN 3 WEEKS! THE INDIVIDUALS WHO WORKED ON THE PROJECT HAD BEEN WITH GEROME''S FOR DECADES SO THEIR LEVEL OF RESPONSIBILITY AND PRIDE IN THEIR WORK IS UNDERSTANDABLY HIGH. THE CARPENTER/FOREMAN ASSIGNED TO US, JOHN, WAS SUPERB; IT WAS A PRIVILEGE TO HAVE HIM IN OUR HOME.

MEMBER NEEDED A SHOWER INSTEAD OF A BATH TUBE AND NEEDED A GRAB BAR. THE COMPANY DID WELL WITH THE REQUEST. REDID TILE, VANITY, MEDICINE CABINETS, AND BATHROOM LIGHT.

REMODELED MEMBERS BATHROOM. COMPLETELY GUTTED, REMODELED FROM SCRATCH, VERY LARGE JOB. DID GOOD WORK, WERE PROMPT, GOOD CLEAN UP. RETURNED and TOOK CARE OF SOME SMALL DETAILS THAT MEMBER WANTED CHANGED.

HAD THEM REMODEL THE KITCHEN. THE WORK WAS GOOD, BUT MEMBER FELT THAT IMPORTANT DETAILS WERE LEFT OUT OF THE CONTRACT. MEMBER WAS UNDER THE IMPRESSION THAT THEY WOULD PAINT ALSO, BUT HE WAS TOLD HE NEEDED TO USE SOMEONE ELSE TO DO THAT.

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