Response from Forest City Tree Protection Co Inc
Thank you for taking the time and making the effort to share your concerns. Following notification of your review, our Office Manager, Sue Ankrum called you on October 23, 2015 to discuss your concerns. Our Certified Arborist, Dave Robinson came out to your property on October 28 to meet with you, discuss your concerns, inspect your plant material and review your annual Plant Health Care program. As I understand, you prefer to be called prior to any application so that you can be home to observe the work performed. That is no problem and an option we do offer our clients. Neither Sue nor Dave had understood prior to this that you would like to be called ahead. I apologize for any misunderstanding on our part and for the frustration that has resulted. In reviewing our records, I see that you initially called our office on July 10, 2015 and spoke with Sue Ankrum. In follow-up to your call, Dave Robinson inspected your landscape on July 15, 2015 and recommended an annual Plant Health Care program consisting of three applications: (1) Insect Control Soil Injection treatment for control of scale insects on your azaleas; (2) a Winter Protection application to protect your evergreen shrubs (boxwoods, azaleas, yew or taxus) to reduce winter injury; and (3) Fall Fertilization of your shrubs (boxwoods, azaleas, yews & burning bushes) to promote healthy growth and insect / disease / stress tolerance. On August 8, 2015 you called our office and spoke to Sue again to authorize the recommended services. Mike Breth performed the Insect Control Soil Injection on August 21, 2015 and Nick Burnett applied the Winter Protection spray on October 5, 2015. The annual Fall Fertilization application will be done sometime between now and the end of December. We will call ahead of time to schedule a day when you can be home to observe the application. We have also put a "Call 1st" instruction code into your program so that you will be called ahead before all future applications. Based upon Dave Robinson's meeting with you on October 28, we have entered an inspection visit to your property for next year in late spring - early summer ( June 2016). At that time, we will call to scheduled a time for Dave to meet you at your property, walk around the landscape with you, and in particular, evaluate the scale insect infestation on the azaleas the the level of control from the initial application done this past August. Again, thank you for sharing your concerns. We are also grateful for the opportunity to care for your landscape plants. Our business depends upon referrals from satisfied customers. If you feel so inclined, we would appreciated your giving consideration to modifying / updating your review and rating. Very sincerely yours, Lauren S Lanphear, President Forest City Tree Protection Co., Inc. ISA Certified Arborist # OH-5071A