Complete Appliance Service Inc

They came out and took it apart, and they told us what it would cost. They put another piece in, and it took three days to get the thing fixed. In the meantime, they told us that if we were very unhappy with what they were doing and we really didn't want them to fix the refrigerator, they would just take everything out that they put in and charge us only the service call, which I thought was very reasonable. They did all this for an hour with the refrigerator, ordering parts and everything, and then it got more expensive than they originally said. Then they said that they would take everything out and charge us only for the service call, which we had already paid for, if we didn't want to go ahead with what they were doing, which I thought was very nice. In fact, they fixed it as beautiful and I am very happy right now. The pricing is high but I think everybody is high. I was very happy with the service with them. George is our guy. He is a nice guy. I called them on a Monday morning and they were here that afternoon. They gave us a 15 minute heads up that they are coming. They came when they said they would.

complete appliance took care of the re-replacement immediately. no food lost completely satisfied.

I recommend them, they are very good. They are efficient, professional and very knowledgeable about their work. They also have friendly staff.

The provider came out to my residence 3 times and replaced various parts but could not fix the issue. I have a 3 months old LG dryer on which the delicate cycle has stopped working after a month. On the last visit he had to call LG tech support because he could not figure out what was going on. Apparently he told LG that he determined that the dryer is working to specifications, so now LG will not do anything for me and I'm stuck with a bum dryer that I paid $900 for. On the last visit he was at my residence for 10-15 minutes.If he wanted to be thorough, he could have stayed through the 40 minutes it takes to run a cycle and seen that it truly does not work. But according to him, apparently everything is fine - even if that and quot;fineand quot; means a cycle does not work.

I contacted them on March 1st and the appointment was made for the following Saturday. They showed up a little early which was nice. The repairman, Brian, was very professional and polite. He pulled the dishwasher out and fixed the problem in about an hour an half from uninstall to re-install. A little pricey to fix but those are the breaks. Considering that I had been waiting 6 weeks for Aand E factory service to make it out to my house I was more than happy to pay for people who show up and do their jobs. Great job, highly recommend Complete Appliance Repair.

Did not respond within 24 hrs as promised. Technician did not have the required part to make a repair and recommended that because of potential additional complications that would become a costly repair we might want to just purchase a new washer.

a new one so it can be on hand for the repair. She requested to move my repair to the 24th. Not too convenient, since it was Christmas Eve and I've been without a dryer for over a week and a half at that point (with two boys, that's tough...) but on the other hand...and excuse not to do laundry.. yea! I appreciated the anticipation of part needed and agreed to move the appointment to the morning of Christmas Eve - I was also surprised and sorry they would have to be working that day. I appreciated the holiday service hours though! The techs called that morning, and hour before the scheduled time and advised me of their on time arrival in an hour. Two techs arrived, an older man and a younger man. Both were friendly upon arrival. I showed them to the laundry facilities and explained the problem. (I had done several loads of laundry on the day in question, the last load was jeans and sweats- heavy clothes, After two hours still not dry. Thought I over loaded the dryer, removed half the clothes, tried to dry again, no go. Air dry was the only option that would work, slowly. I'd tried all other cycle options, nothing worked except air dry. That's all I know. Thanks and good luck!) I thanked them for coming on Christmas Eve and said if they needed anything I'd be in the next room. I heard them start working and discussing possible problems and solutions calmly amongst themselves. After a few moments the older tech asked about the venting system etc. I lead him down to the basement, showed him the piping and then out to the front of our home where it exits. He asked how long we had been in the home and I explained only 4 months, we purchased the dryer right after we moved in. He went back into the laundry facilities. After a few moments, he and the other tech then began to have a rather heated discussion about the proper cause and effect of what the problem might entail. This lasted for a good 7-10 minutes. It was rather odd, as it got rather heated and they seemed to be actually yelling at each other. I was starting to feel uncomfortable as it was getting to the point that I now had two angry strange men in my home, where I also have my two children and I was starting to feel unsafe. So much to the point that I quickly texted my husband, who was working and told him about the situation as well as my neighbor, just in case. Then the younger one called me into the laundry facilities, I smiled and went in a bit reluctantly. They believe they and quot;hashedand quot; out the problem was a venting issue and not the dryer at all. The younger tech apparently came to this conclusion and was ready for me to sign the papers and off they go as they could not help me. The older tech, calmly left the laundry facilities and checked the venting piping in the basement once more as well as the exhaust out the front of the home. He was trying his best to help any way he could. He finally concluded that there was not any way he could help me and suggested I call Dryer Vent Wizzard (Which I did and they are AMAZING!) He was sorry they couldn't help and after I singed the papers they left. I was expecting to pay a service call fee for their time, since it turned out to be a home venting issue and not a problem with the dryer. It was a plus and a pleasant surprise that I in fact was not charged. I was very surprised at how the situation between the two techs got so heated to quickly and how unprofessional and a bit scary it was. I'm always leery of whom I let into my home, since I am here alone with my children, but I usually expect a level of professionalism from service workers who are in my home. They don't have to be overly friendly, but they at least have to be calm and professional. I am thankful that the older tech did try to go above and beyond to help me and that he offered me a great company as a solution that covers an area that they do not. I was thinking of using this company to repair the ice maker on our refrigerator (broken since we moved in) because of his willingness to help, but if they send two techs who clearly don't get along into my home again, this company is not an option. I was planning to request that they only send one tech to my home the next time. Unfortunately, upon reading on Angie's List and the replies from this company to it's consumers who have issues, I have determined that I most likely will not use them again. The replies from this company and how they have written offhanded and flippant remarks to anyone who does not give them an A+ rating or who has had a service issue is disconcerting. If I had read Angie's List from the beginning, based on this alone, I would have requested a different warranty company from the beginning. Based on service alone, on the Older tech and the office staff, I may have used them again. The office staff was friendly and understanding as was the older tech. The value, after the situation was determined not to be a warranty problem, was very consumer friendly and above fair. Personally, I think this is an OK company, based on the positive reviews I have seen and the good parts of the experience I did receive. I think the problem overall for this company lies with just a few employees, bad apples if you will, that need a few courses in customer service. Weed them out, and I am sure Complete Appliance would be a great company to use. Sadly, currently, I believe it's a roll of the dice. I'm fairly sure you will get skilled workers, you just may not get a positive customer service experience, which is just as important in my opinion. Especially when you are opening the door to your home to any service worker. Good Luck!

He told me I would not have any problems. Two weeks later the microwave was sprarking. There could have been a fire if nobody was there.

TERRIBLE COMPANY - DO NOT USE THEM! I completely agree with the comments from the 8/18/13 review! I had an issue with my washing machine leaking water. It was still under warranty at the time and Samsung contracted Complete Appliance to come make the repair. First, the service guy who came to my home was completely lazy and wanted to rush out the door as soon as possible. Second, his diagnosis really didn't make much sense...but he was supposed to be the expert so I figure he knew what he was doing. So, he ordered a part for the repair and scheduled a time to come back. When he came back the second time, he had ordered the wrong part and had to reorder it and come back. He finally got the correct part and came back for the third time. He told me he and quot;thoughtand quot; this would fix it, but I should give the company a call back if it didn't (without ever mentioning a specific time frame that I had to call back by). Mind you this was about 3-4 weeks after the initial call - AND my warranty from Samsung had expired during that time. Moral of the story is he did not repair the problem. The washer still leaked water from the same spot. I called Complete Appliance to let them know and I explained my story in detail. The guy who had done the repair that told me to and quot;give em a calland quot; did not even work for the company anymore. The person I spoke to on the phone said they would have to charge me to come back for the service call, parts, and repair since my warranty had expired. HOWEVER, THEY NEVER FIXED THE PROBLEM! AND IF THEY WOULD HAVE FIXED THE PROBLEM CORRECTLY THE FIRST TIME IT WOULD HAVE BEEN UNDER WARRNTY!!!!! They took no accountability for the faulty repair AT ALL. Instead of owning up to the fact that they did not repair the washer to begin with, they said it had been too long since the and quot;repairand quot; (only 5 weeks) and this would be a completely unrelated service call – of which they would have to charge me for. The person I spoke to on the phone was completely rude and unprofessional. Luckily, I called Samsung and they gave me a complimentary extended warranty to have the washer repaired by a DIFFERENT company. To sum up my experience, the people I dealt with at Complete Appliance were lazy, incompetent, rude and unprofessional. TERRIBLE COMPANY - DO NOT USE THEM!

I had an issue with my fridge where it wasn’t cooling properly. My Home Warranty company sent Complete Appliance out to do the repair. They came out and determined that my control board was bad and needed replaced, mentioning that it was a common problem with my type of refrigerator. I was not around to see if they did any troubleshooting of the problem or just assumed it was the boards. The replacement of the boards did not fix the problem. My fridge still had a cooling problem hovering between 39-45 degrees on the coldest setting (Frigidaire suggests a temp of 37). I’m sure there’s many opinions on this, but I would say that most people know when the fridge is not cool enough, you can taste in the drinks, and food just seems to not last as long, and when I set my fridge to 33, I expect it to be somewhere near there, not 45. When I called Complete appliance back to tell them I still had a problem, I talked to Dave (who I assume was the owner) I said that there was no change in temperature since they replaced the boards and asked if there could possibly be some other problem, like the temperature sensor. Dave told me that my temperature was fine and that people like me that worry about the temperature of their fridge just need to get a life. Needless to say, I was shocked at his response as I’ve never been talked to like that. A few days later, I went on vacation for a week and checked the fridge as soon as I walked in the door, and it was 50 degrees, we had to throw much of the food out. I was in a real pinch, I did not want Complete Appliance back out after they were so rude to me. So I went out and bought the temperature sensor for $15 and installed it myself. That fixed the problem. My fridge now runs in the 30’s consistently. I’ve never written a complaint before but I felt compelled to warn others. I’m sure you will see this company reply and attempt to defend itself, as you can see a series of attempts to defend itself in other reviews. I suggest reading their responses. Funny that I don’t see one where they agree they made a mistake and the customer was right, and they did x, y, and z to fix the issue. You get a feeling of arrogance which is exactly how I felt when dealing with this company. But regardless of everything else, at the end of the day, as a business you should NEVER speak to your customers the way Dave spoke to me.

It went very well. I was absolutely pleased with the service. They were very good.

When we called Complete they were able to determine that our frig needed a new Power circuit board which would need to be ordered from New York. It took one week from the date we contacted them to the date of our service call. They were scheduled to arrive between 2-5 PM. They arrived at 4:50, and installed the part in less than 10 minutes. We received a temporary service receipt, and are still waiting for the permanent copy. I would use them again but its seems their employees are at their limit.

This company was called out by the store I phurchased the washer from. The tech was very nice and professional he was also very knowledgeable. He thought the machine just needed to be leveled. He told me if that did not work it was most likely the motherboard and to call the company and they would replace the motherboard. When I called the company the sent out a tech who replaced the motherboard. That did not work either. I ended up getting a new washer from the store. I have no real complaint with complete appliance service. They just couldn't repair the washer to my satisfaction.

Complete Appliance were called out via my insurance company. They replaced a belt on my drier but the machine still did not work so they had to be called out again. When the second call failed to result in a working drier I complained that I was not happy with their service and the repairman was rude to me, wouldn't listen to my request and walked out of my house while I was still talking to him. When I called the company to complain I talked to a woman who put me on hold while she spoke to her supervisor. Ironically the recorded message I had to listen to waxed lyrical about the company's customer service. She then came on the phone to say that her supervisor was speaking to the repairman who had been in my house and I would have to wait. When the man did speak to me he was unbelievably condescending and would not listen to either my complaint or how he could help resolve it. He told me that they had fixed my drier in the first place - thereby implying that I was lying when I said that it did not work after the first call-out. Then, in an exaggerated and slow voice (like he was speaking to an idiot) he said that he had no intention of apologising for his company's representative being rude and walking off while I was still talking to him, that he could not help me and that I should speak to my insurance provider - and tell them that they should send someone else to fix my problem. I remain startled by this lack of concern or care for the customer - or whether I will do business with them again in the future. Thank you, Angie's list for giving me a way to make my opinion about this company count - as the company itself does not give a d*** what I think about them. For interest, the repair man ascertained within minutes of arriving for the second call out that the issue was not with the belt. He then called the insurance company to ask for authorization to order the parts to repair the machine. The insurance company asked for a second call out fee and I heard him tell the insurance representative that I would not be happy with that. When he got off the phone I told him he was right - I didn't see why I should pay a second call-out charge for something that had been mis-diagnosed and not fixed in the first place. He shrugged and said it was my problem, I needed to speak to my insurance company and sort it out myself. When I asked him to call and explain it was not a second problem he said he could only speak to the claims department, they saw it differently and that it was my problem. He then told me he was leaving, picked up his shoes and left the house (in the rain) without putting his shoes on - and while I was still talking to him. This illustrates just how eager he was not to engage any further with 'my problem'!!

They fixed the washing machine. They were ready to come out right away. They are thorough. They are not the least expensive option but they have been able to fix any appliance that we have had.

They charged a fee for the diagnosis but did not charge me any additional fee, since the fix was so simple - so I can't speak to the reasonableness of their service charges. They made sure everything else that I was concerned with was in working order. Even though their business operations are a bit low-tech/old-school, I would trust them to do a good, honest job when I need appliances serviced in the future.

Great job! Not only did he come and replace my hot water part, but I asked him about our down draft (automatic vent by stove) that wasn't working and he said he could fix that too. He had to set up a separate appt. for it as he needed to order a part for it. He saved us a lot of money! Definitely will use them again.

Overall it was a good experience. Courteous and on time. In most categories would give the company an and quot;Aand quot; but the pricing was a bit high. The company performed various small jobs for us in our prior home including fixing some stove problems and an ice maker problem. Do not recall the years, but was not within the past two or three years in connection with our stove and other appliances.

Always reliable, this company found that our washing machine had completely broken down and that we needed to replace it, which we did. Service call: $48.49. On another occasion, they came and mainly cleaned the condenser of the refrigerator. $118.47. Complete satisfactor with this company which I have been using for at least five years.

Complete did an excellent job. Professional, great attention to detail, gave us some tips about our new product.

The srevice tech arrived on time, was very professional. My complaint is the $200.00 price tag

There was a minor problem and I called on a Saturday. Al called me back within 10 minutes and the problem was resolved.

Since it was a design defect, the repairman suggested that I contact the manufacturer to see if they would absorb some of the cost. I did so and the manufacturer picked up the majority of the repair costs. I had to wait a week for the necessary parts but Complete Appliance kept me in the loop and was able to install the parts the day after they arrived from the West Coast. As usual, I was very satisfied by the service and professionalism (as well as courtesy) we received.

Scott arrived on time, was very neat and clean, place a pad down in front of the DW to protect the floor. Was very quick in checking the DW and confirming that the dispenser needed to be replace. Confirmed correct operation after repair. Cleaned up after himself.

I called on Sunday and they promptly returned my call at 8:00 a.m. Monday morning. My icemaker isn't working. The person on the phone quoted $85.95 for a diagnostic visit, no labor, no parts, no repair, only a diagnosis for $85.95.