Complete Appliance Service Inc

service was great , they came on time professional and courteous and did a good job.

Service folks were professional and did their work promptly.

HORRIBLE CUSTOMER SERIVICE. They told me they'd try to squeeze me in on a Friday and if they couldn't they'd call to schedule an appointment for the following week. They never called back. I left them a voicemail because they didn't call back, and they never returned that call. I called Monday to schedule and they scheduled me and told me normally the service would be $99.95 but they charge $119.95 (extra $20 for dealing with the warranty company because the calls can take 30+ minutes). Josh shows up the day of the appointment - diagnoses very quickly - 10 minutes - that we need a new dishwasher. He tries to leave before we even get to talk to the warranty company. We stop him and he talks to them for less than 5 minutes. He leaves without providing us any paperwork or documentation. We were still charged the $119.95 plus tax for a service that was less than 20 minutes. I called to ask to get the $20 reimbursed and they refused because my warranty company isn't one they deal with regularly. That was literally the first time they mentioned that to me. Save yourself the aggravation - use someone else who won't scam you. I planned to get other work done - but I will find ANYONE else.

Excellent, professional, responsive, informative. I could not be happier and would recommend them to anyone.

My Frigidaire dishwasher was 18 months old when it starting showing error codes. Although already out of warranty Frigidaire agree to cover all the parts. It took three visits from Complete Appliance to replace all the defective parts. Thank you, Complete Appliance!!

They did a diagnosis, and honestly recommended that the repairs were not going to be worth considering the age of the dryer. Appreciated the honesty. Very professional.

Everything went very smoothly. I was thrilled Complete Appliance was able to get my 24 year old sub-zero freezer (a side by side refrigerator/freezer running to perfection once again. Please understand, the price of $837.92 was a joy to pay over having to replace a sub-zero refrigerator for over $10,000.00.

Technician arrived with replacement part and installed it but it did not work so he removed it, immediately reinstalled the original part and ordered another. He then told me that this part is not available as new, only reconditioned. I called the service manager to complain that I should have been informed beforehand as I may have wanted to purchase a new oven instead. The company still wants to charge for the service and I objected that he was not honest with me. He was very rude and hung up on me. I called Whirlpool Corp and they said the part is available brand new.

Complete Appliance provided excellent service. I called and scheduled an appointment after explaining the problem. The technician came out to the house, diagnosed the problem quickly, explained that he could repair it once he had a new part, and scheduled us for the following week. The part came in, the technician came back to the house, replaced the part, and it has worked perfectly since.

My Samsung DMR77lhs is a known lemon. I got HE error. I replaced the heater-relay, and this solved my HE error. But - motor would not work. I called Complete Appliance Service Inc - for $100 assessment/fix - and a tech came few days later. I discussed details w the tech, explaining to him that I'd replaced the heater relay - but now there were no error but also no washing of the dishes. He did the right thing - he checked water temp as I had already done - and verified water temp is OK. He did not pull my unit out- so never really dug into it. I suppose that one does not get a tech to dig around in a unit for the mere $100. But - he/his managers really should have had basic appliance knowledge to know my needed fix. Clue: My dishwasher 'was' able to pump water out, but a 'dead motor' humm is all that occurred in the wash cycle. Central point: Most dishwashers motors function by the same mechanism - a very basic point that CAS/any tech should know: The motor direction and speed is varied - by voltage and polarity being varied - and a $19 capacitor (C61-P2) was all I needed. Same for Whirlpool, Samsung, others,.... I, as a laymen figured this out on the internet - replaced the part - and all good. Down $100 - but save total replacement cost of unit. The tech was decent enough- was willing to note brands that seem less error prone, etc. Maybe its is management's fault.

We had sudden loss of ice maker function. They came out in a couple of days. They had all of the equipment that they may have needed. Scott was able to repair the ice maker without having to completely replace it. He stayed around to make sure that it worked properly. He cleaned up, very professional, courteous and very knowledgeable. I would highly recommend this provider and will use them again.

I had exactly the same terrible experience with this company as described by other users. Stay away from this company!!! I made an appointment with this company for running some diagnosis on my refrigerator. I was told that the technicians would come between 1:00 pm-4:00 pm on the day of the appointment. However, no one showed up after 4:30 pm. After I called them again, finally two technicians arrived around 5:00 pm. One of the technicians has tattoos all around his arm and is very rude, the other guy seems to okay. Without doing any diagnose and just based on the fact that the refrigerator is 10 years old and there is a weird sound coming from the refrigerator, the guy with tattoos told me that there is no need to fix the refrigerator and said that I should get a new one. Then he started to write me an invoice and asked me to pay $100 for their visit. This is ridiculous!! NO diagnose was performed and they have been in my place for LESS than 5 minutes. The charge is $100 !!! This does not make sense. Later on, I found out that for regular hour service fee for a visit is around $50 from other local companies, and only the emergence call/off-hour fee is $99. So definitely the fee from this company is over-charged! And what happened afterwards made me think this company is wicked. The next day we bought a new refrigerator from Lowe's. We moved the old refrigerator to the garage, and when we plugged in the power, the old refrigerator started to work even though there is some strange sound (probably this is normal for an old compressor). So I called this company and asked for the refund, what the owner said is that their technicians only guaranteed that the refrigerator was broken in my kitchen, and when the refrigerator was moved, things could happen. Not only the owner did not refund my service fee, but also is very rude. UNBELIEVABLE!! Without any professional diagnose and charging $100 when the technicians clearly made wrong judgement, I cannot believe company with such notorious service exist!

My husband and I are going out of town for ten days tomorrow. So I have been doing all of the prep work -- stopping the mail and the newspaper, mowing the grass, paying bills, etc. Last night I planned to do laundry, but to my surprise, the washer didn't drain the water after the wash cycle. I tried all of the tricks I knew, but nothing worked. So I removed all of the sopping wet clothes and just left them in the laundry tub, on a table and wherever I could find room. This morning I found addresses for a couple of laundromats. I also called a couple of people to see if I could use their washer, but no one was home. Meanwhile, I looked in the phone book for a washer repair service, and called the phone number under Kenmore (the brand of our 15-year-old washer). The woman who answered was very pleasant. She asked when I would like them to come, so I said, "Either today or July 28." She put me on hold for a few minutes. Then I was connected to a repairman. He said he would be at my house between 10:00-12:00. I thanked him profusely. And at 11:00, Patrick showed up. I told him the problem. Patrick removed part of the top of the washer and said that a switch was broken. He got right to work, made the repairs, and drove away in a cloud of dust. (Our street is torn up so that the city can replace a water main). It was like a visit from the Lone Ranger. That afternoon, I did 2 loads of laundry, and the machine worked like it always did before.

The refrigerator side of our Sub-Zero was frosting-up on the back panel. In a phone conversation with Dave, the owner, he assured me that the technician would be equipped to handle even the most serious problems, like a new evaporator coil or a new condenser. As a matter of fact, we waited awhile for the appointment so that they could get a part not in stock. When the technician came, he didn't even have the R-12 to re-charge the unit. All he did was check the charge and give us the woeful story that our unit was too old and needed costly repairs and to give up on it. He did no further checking to find out what the problem was. He couldn't have fixed it no matter what the problem, despite what Dave, the owner, had stated. We could not have made a decision whether to repair or not, because the technician never did anymore checking. I was taught that repairs always start with checking the simple things first, then advancing to the more serious. Obviously their technicians are trained to go for the gold first, to always assume the worst case scenario. This is the second time that one of their technicians gave us the song and dance that the unit needed a new compressor. The first time I didn't believe it, and another technician used a sniffer and found that the problem was a leaking "tire valve", worth a few cents. Another problem with this last service call was that the technician spent an inordinate amount of time trying to get the repair history of our unit, with numerous calls to the office. We spent $127 to have no fix, learn nothing, and to waste our time cleaning out the fridge so he would hopefully work on it, which he was not equipped to do.

After the repair I noticed that the little plastic wheel that helps the ice tray move in and out was missing. I contacted them a couple times and they said they didnt do it and werent responsible for it. I eventually found the wheel, I guess they just didnt put it back in after the repair. I had to buy the part and fix it myself.

Terrible!!! PLease STAY AWAY from Complete Appliance!!!!!!!!! First I had a leak of the water tubing and frosting issues. Technician came out, gave me a quote, I agreed. Tech came back twice to take a look at the part!?!?! I had to take off time from work just so he could come in and see if part fits. Than they scheduled an actual service date, I took time off so I could be home but they never showed up and they they call me to reschedule. Very unprofessional. When the tech finally showed up and did the job, completed the paperwork with pricing, all signed and done. Couple days later the owner of the company calls me and tells me that I owe them more money because technician should've charged me more. When I refused to pay additional charges (over a hundred dollars!!!) owner treated me very rude, started yelling and threatened me in an aggressive manner. Please save yourself time and money. This company is not worth your consideration. Prices outrageous as well. Would not recommend them!

On the first service call, the technician said he did not have the right hose and it had to be ordered and that they would call the following Tuesday to schedule second call for the Wednesday. Tuesday came and went so I called them; I was told the technician was out sick and they did not know if he would be working Saturday. I asked if there was another technician they could send and was told the others were busy. I called Lowes warranty department to deal with the problem and an appointment was scheduled for 2/24. The same technician arrived and after a few minutes, and a phone call told me he did not have the right hose and would have to order another one. I told him his excuses were not my problem and that the service was unacceptable. He said, "well I can understand you are upset". I asked if he would be back on the 25th. to fix the washer and he said no, I would get a call to reschedule. I called Lowes warranty department and they were not much help either, they would expedite the case to a specialist, but they still would give Complete Appliance five business days to get the part. I called the Lowes store and talked to the sales person who takes care of us and he made arraignments to have another provider come and fix it. So, I would not have Complete Appliance work on anything, if they can't even get a simple hose replacement right, what would they do for something complicated? I believe they are totally incompetent.

Repair took about 1 hour. Charged for each: part, labor and travel. Travel charge seemed high. Did not give Senior discount as advertised. Did not provide invoice at completion. he said it would be mailed out. I had to call later to get a copy.

Complete Appliance Service was recommended by Frigidaire to repair our refrigerator. We had called Frigidaire who had given us an idea of what was wrong with it. When we called Complete Appliance Service, we were given the same idea as to what was wrong and an estimate of what it would cost. Since we called on a Saturday, we were told that we would be called later that day to be given a Monday 2-hour window for repair. We did receive the call, and were told the repair person would be at our house between 9:00 - 11:00 AM, and that we would get a call before the visit. At 9:05, Patrick pulled into the driveway. We had not received a call, but were ready for him. He came in, checked out the refrigerator, and told us that the problem was the damper, the same thing that both Frigidaire and the gentleman from Complete Appliance Service had told us over the phone. We were given the same estimate that had been offered on Saturday. After the part was delivered from the warehouse, and installed into the refrig, Patrick told us that he had and quot;bad newsand quot; --- that the freezer would need a new and quot;boardand quot; and it would cost $175 more. Although we were wondering what this repair was about because the freezer was working well before Patrick came, my husband and I had told him to go ahead with the added repair -- we had no choice, really. Soon after, Patrick said that we actually did NOT need the freezer board, that the problem was simply a loose connection. So, we were happy that we did not have to pay the extra money above the estimate, and were satisfied that Patrick and Complete Appliance Service are honorable merchants who do not make unnecessary repairs.

I called on Wed. and the serviceman did not come until late on Fri. The warranty is for all gas appliances. The warranty is for repair or replacement. If you have several old gas appliances this is probably going to be a good deal especially with the cost of new gas appliances.

They were supposed to replace a board for my washing machine, and the board they brought out was broken. They said that they will not be able come back out until next Thursday. I am unable to use my washing maching at all until then. I had had another appointment with a differnent company, but I cancelled it because this company told me that they had the board in stock. They still charged me the service fee today.

The repair tech was no nonsense and completed the repair properly. Everything is working fine now. The scheduling and office staff were responsive however very difficult to communicate with and were not pleasant on the phone. I would try a different company next time. There must be compaies that are both customer service oriented and capable.

See above. We have been using this company for about 8 years and are satisfied with its service.

Scheduling was a little sketchy as it took several calls (I think as many as 5) over a week and half to ensure (1) the appointment was confirmed and (2) they had the right potential part in stock. While I appreciated the scrutiny to making sure we were on the same page, the need for so many touch points did make me wonder how well organized scheduling was and how efficient their internal processes were. It seemed everyone I talked to had a slightly different understanding of the appointment need, which was simply a potentially leaky washer. On the day of the appointment, I received a call stating the technician had called in ill and that the part was at his home, so the repair could not be performed. Since this repair was part of a home sale contingency and I was tight on time (which they knew in advance), we worked out a deal where I would pick up the part of the technician's home on the other side of town and in turn a different technician would be assigned my repair. It was an inconvenient situation, but I was appreciated they were at least willing to work with me to get the job done as scheduled. It did make me wonder more about their internal processes though. Since the customer service was good and ultimately the repair was performed, I'm going with a B rating for this experience despite the convoluted nature of it all.

The Master Technician, Leo, thoroughly checked out the disposal for a leak I was told I had somewhere around the bottom of the disposal. While there was no leak near the bottom, or anywhere for that matter, he showed me how/where the disposal was not completely tightened in place around the cuff (?). He said that MAY have been what was causing it to leak originally. He took his time and explained everything in detail. He was most professional. In actuality, he did not really need to come out. Although there was no charge, he should have been paid by the original plumber to finish up their poor work. He certainly gets kudos from me. I will call him for any other appliance repair I may need in the future.