Complete Appliance Service Inc

The service technician was on time and quite pleasant. He definitely knew what he was doing.

Pat was here to repair my Sub Zero within 45 minutes of calling the company. Very personable and efficient. Highly Recommend.

I scheduled the work for Friday afternoon and the office called and asked if they could come on Saturday instead. They slotted the time between 10 AM and 3PM. At 2:30 I called to see where the service person was and was sharply advised that they were busy and he would get there when he could. He arrived around 4 PM and did not apologize even when I asked him what happened to the schedule. He did the work and the oven is working well now.

Pleasantly surprised how well it went.

NOT REPAIRABLE. HAD TO BUY A NEW ONE.

THEY ARE ABLE TO SERVICE THIS BRAND EFFICIENTLY WHICH IS GREAT. THE TECHNICIANS STAY ON TOP OF THEIR TRAINING FOR THIS BRAND AND ARE COURTEOUS, CLEAN AND ACCOMMODATING.

AL THE SERVICEMAN EXPLAINED EVERYTHING AS HE WENT. WAS VERY HELPFUL AND CONSCIENTIOUS. ARRIVED ON TIME, AFTER CALLING AHEAD. MADE A DIAGNOSIS AND NEEDED TO RESCHEDULE AFTER ORDERING THE PART. VERY POLITE, PROFESSIONAL. REMOVED HIS SNOWY SHOES, BEFORE ENTERING THE HOUSE.

THEY HAVE ALWAYS BEEN RELIABLE TO ME. THEY ARE POLITE. THEY SEEM TO BE KNOWLEDGEABLE. I HAVE USED THEM FOR MANY YEARS.

THEY FIXED IT! THEY ALSO REPAIRED A NOISE THAT MY OVEN WAS MAKING. THEY ARE NOT INEXPENSIVE, BUT THEY COME WHEN THEY SAY THE WILL. THEY ALWAYS EXPLAIN WHAT THEY ARE DOING. I HAVE ALWAYS BEEN VERY PLEASED.

THEY WERE ABLE TO GET TO ME IN A TIMELY MANNER.

ONE OF THE TECHNICIANS WAS NOT VERY PROFESSIONAL AND I WAS NOT HAPPY WITH HIS WORK AT ALL. THE FIRST WORKER THAT CAME OUT COULD NOT BE TRUSTED AND HE DID NOT DO A GOOD JOB, HE HAS SINCE BEEN FIRED. THE COMPANY CAME OUT 5 TIMES TO COMPLETE THE WORK. THEY WERE PROMPT AND ON TIME AND MY EXPERIENCE WITH THEM ON THE PHONE WAS EXCELLENT. THEY ARE HIGH PRICED BUT I WOULD SAY THEY ARE VERY RESPONSIVE.

THEY ADVERTISE 'SERVICE TODAY' BUT I'VE NEVER GOTTEN SERVICE ANY SOONER THAN FOUR OR FIVE DAYS. USUALLY THEY DON'T HAVE THE PART NEEDED AND HAVE TO SCHEDULE A RETURN TRIP IN A WEEK TO 10 DAYS. THEY ARE ALSO EXPENSIVE, BUT THE WORK HAS BEEN GOOD AND THE REPAIRMEN ARE CLEAN AND COURTEOUS.

COMPANY SAID THEY WOULD BE THERE BETWEEN 3-5 AND CALLED AT 4:45 TO SAY THEY WOULD BE HERE BETWEEN 5-7 B/C THEY WERE RUNNING BEHIND. AT 7:10 WE CALLED THEM TO CANCEL THE APPOINTMENT. WE WERE VERY UNHAPPY WITH THEM.

THEY DID A GOOD JOB. IVE USED THEM SEVERAL TIMES IN THE PAST.

I''VE USED THEM A FEW TIMES IN THE PAST FOR PARTS AND SERVICE. I FIND THEM QUITE LACKING IN THE CUSTOMER SERVICE AREA, EVEN RUDE AT TIMES. ONCE, OVER THE PHONE, THEY BEGAN TO BERATE ME FOR ASKING A QUESTION THEY SAID THEY HAD ALREADY ANSWERED FOR ME. IN FACT, I HAD NEVER ASKED THEM THE QUESTION BEFORE; THEY WERE CONFUSING ME WITH ANOTHER CUSTOMER. I WILL NEVER GIVE THEM MY BUSINESS AGAIN. THEY ACT AS IF THEY WANT CUSTOMERS TO GO AWAY, ANYWAY.

RECEIVED EXCELLENT PRICES AND SERVICE

HAD TO USE THEM BECAUSE OF HOMEOWNERS WARRANTY. DISHES WERENT GETTING CLEAN AND TECH RECOMMENDED A RINSE AGENT. HE DIDNT DO ANYTHING. I CALLED THE OFFICE MANAGER BUT HE WOULDNT DO ANYTHING FOR ME. HE DIDNT EVEN TAKE A TOOL OUT OF THE TOOL BOX.

DIAGNOSED THE PROBLEM BUT TOLD US IT WOULDN'T BE WORTH FIXING AND SAVED US MONEY.

VERY FRIENDLY, CAME ON TIME, -EXPLAINED PROBLEM - FINISHED QUICKLY -

CAME ON SATURDAY, GOING TO CHARGE EXTRA $10 FEE FOR WEEK-END WORK, WAIVED IT WHEN MEMBER PROTESTED, SINCE THEY CANCELLED EARLIER IN WEEK WHEN MEMBER COULD BE HOME FROM WORK.

REPAIRED DISHWASHER. MEMBER CALLED, THEY CAME THE NEXT DAY. WERE PROMPT, COURTEOUS, AND DID A GREAT JOB.

WORKED ON THE DRYER. HAD TO ORDER A PART. FIXED IT SO SHE COULD USE IT IN THE MEANTIME. VERY PROFESSIONAL IN SETTING UP APPT.

MEMBER MADE AN APPT. TO HAVE THEM REPLACE A STOVE PART. THEY CALLED TO SAY THEY COULDN'T MAKE IT- MEMBER HAD READJUSTED HER SCHEDULE TO FIT THEM IN- NOW HAS TO RESCHEDULE FOR ANOTHER DAY-ALL THIS TIME THEY HAVE NOT HAD THE USE OF THEIR STOVE.

FIXED IGNITER ON OVEN. GREAT JOB, WOULD HIGHLY RECOMMEND.

USED TO FIX DISHWASHER. THERE WAS A DELAY GETTING A PART, BUT WORK WAS GOOD AND THEY NOW HAVE A GOOD RELATIONSHIP WITH THE COMPANY.