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Collins Cooling & Heating Co

Heating and Air Conditioning, Air Duct Cleaning

About us

Top Rated Family Owned & Operated company. We set the bar by including with each new system a free, no questions asked, 1 YEAR MONEY BACK GUARANTEE! With over 20 year of maintaining such satisfied customers, we feel our success is due to the fact that the owner of our company personally insures that EVERY new system is installed to our level of top notch standards! . Our company is centrally located in the Cleveland which allows for easy access to all of northeast Ohio families. Many customers pointed out that most companies have no physical address listed in their advertising and that they were uncomfortable making a large purchase, such as a new heating or air condition system, with someone that they may be here today and gone tomorrow. We do not subcontract and we understand that we must keep our costs to a minimum in order to pass these unbelievable savings on to our customers. We know that WE MUST BE YOUR BEST DEAL ALWAYS and will do whatever it takes to make our customers happy. Become one of our preferred lifetime customers and call us for a Free Estimate on a new heating or air conditioning system today! ...

Business highlights

31 years of trusted experience
Emergency Services Offered

Services we offer

Residential heating & air conditioning.

Services we don't offer

N/A

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.992 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-75 of 92 reviews

everett P.
12/2018
5.0
heating & air conditioning/hvac
  + -1 more
Furnace is working well.
Description of Work: New furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Gary H.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Great job. Great price
Description of Work: New heating and cooling system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Collins Cooling & Heating Co
Thank you for the great review! I'm glad you were happy with our service and thank you for the referral we received from you. Please feel free to let me know if you need anything or have any questions. Steve Collins

Ethel M.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
Couldn't be more pleased
Description of Work: Installed furnace and AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Collins Cooling & Heating Co
Thank you for the top rated review. It was a pleasure working for you and please keep me in mind if you ever have any questions or need any other service Steve Collins

Robert B.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
great job xxxxx
Description of Work: ac and furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Ashish M.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Collins Cooling & Heating Co
Thank you for the great review! I hope your waterproofing contractor has followed up with you about the finish work. I also wanted to say thank you for letting me know that the storefront offers not showing up on Angie's List. They are working on it now and should be back up in a few days. Have a great day!

Paul M.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Steve seems to be a nice, honest guy. It was the best deal. There was only one discrepancy with type of furnace which delayed installation. Sufficient time hasn't passed to test performance of equipment.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Collins Cooling & Heating Co
Thank you for the great review! I'm glad that we were able to match your system perfectly to your current home situation. I feel very comfortable in the sizing and compatibility of your new Rheem system to your beautiful home. Please don't hesitate to call if you have any questions. Thank you again

BRUCE F.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Response from Collins Cooling & Heating Co
Thank you for the great review. Thank you again for the opportunity to install your new system. Please keep us in mind if you need any other service.

Robert Y.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Collins Cooling & Heating Co
Thank you for the great review. I'm always happy to help Angie's List members with free advice and hopefully help them out with a simple repair tip that a homeowner can make themselves. Have a great weekend... Steve Collins

Nathan H.
08/2016
5.0
air duct cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Collins Cooling & Heating Co
Thank you for the great review. I am glad you were happy with our service. Please keep us in mind if you ever need any other service. Have a great day!

Megan N.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Collins Cooling & Heating Co
Thank you for the great review. Please feel free to call us if you need any other service or when you are ready to replace your current system. Take care, Steve Collins

Mel and Marilyn W.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
We were very happy with them.
Description of Work: Put in new furnace including a small modification. We had a noise problem and Steve Collins came back and added insulation to rectify the noise problem. We were very happy with their professionalism and the quality of their work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Response from Collins Cooling & Heating Co
Thank you for the great review! I'm glad that the extra insulation placed inside your ductwork was successful in providing the quality Rheem system performance that you deserve. Please feel free to call me direct if you have any questions or need any other service. Take care, Steve Collins

Jeremy G.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Collins Cooling & Heating Co
Thank you for the great review. I hope your new system is working great during these hot summer days. Please feel free to call me if you have any questions or are ever in need of any other HVAC work. Take Care

Jill H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Came quickly coldest night of the year after normal hours to get us heat for the night. Then had them replace our very old furnace. Great experience.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Collins Cooling & Heating Co
Thank you for the great review. I'm glad that we were able to get your system installed ASAP. The thought of having no heat even for one day is terrible. In most situations, we can move our schedule around to get new systems installed within 24 hours if it is a no heat situation that requires a new system. I'm glad you were satisfied with the service and price that we were able to provide. Please keep us in mind if you know of any other friends or family that may be in need of a new HVAC system. Take care. Steve Collins

Sean T.
03/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We used an Angie's List offer. I cannot rate this service higher because of a pricing issue. The offer was not clear on the model and we purchased the service after speaking with the proprietor and their office about the product. They stated that the model for installation was a Rheem. Upon inspection prior to installation, the gentleman told my wife the offer was for another brand of furnace and the Rheem would be $200 more. We reluctantly paid the difference because Rheem has a high rating. | |Other than that the installation and service was excellent. Everyone was very polite.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Response from Collins Cooling & Heating Co
Thank you for taking the time to leave us a good review. I'm glad you were very happy with our quality of work and value. I'm sorry if their was confusion with your purchase. The storefront offers have been a great source of value to the members and our company as well. It allows members to see upfront what they will be getting before purchasing. We did speak on the phone about the Rheem equipment however the offer that you actually purchased online was not the offer we were talking about. We have 2 similar offers: " $2,195 for a Rheem 95% High Efficient Gas Furnace w/ duct cleaning" and "$1,895 for a New 95% High Efficient Gas Furnace". As you can see both offers are extremely well priced! The Rheem offer is clearly stated on the very first header line and is in bold print. The offer you had purchased was the lower priced offer. I had hoped that by trying to modify an acceptable offer, before your system installation, you would feel more than satisfied. The additional $200 to get you back up to the Rheem equipment is strictly our cost for the better equipment and still less than the listed Rheem Storefront offer .We do whatever possible to make sure our customers are more than satisfied and become a customer for life. Please don't hesitate to call me if you have any questions or need any other heating or air conditioning service. Take care Steve Collins

Jamie B.
10/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
My furnace would not stay on so I called Collins Cooling for repair. I had used them last year when I first purchased my home for a duct cleaning and furnace tune up. Steve was able to show up same day, which I was stoked about. He was honest and told me that it just needed a cleaning, and assured me that it wasn't broken. He even showed me how to do preventative maintenance so that the issue wouldn't happen again. I will definitely be using Collin's Cooling in the future because I feel that I will get honest work and not be taken advantage of.
Description of Work: Furnace Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Collins Cooling & Heating Co
Thank you for the great review. I'm glade it was a minor repair and was able to take care of it easily. I also wanted to thank you for calling us out again last week for the duct cleaning and flushing. Even though this was a very unusual job of flushing out plumbing sewage from your underground ductwork, I believe it went well. It was unfortunate that your ruptured plumbing drain line spilled into the ductwork. I hope the extra effort, I tried to do, in cleaning was successful in providing that fresh smell again. Please feel free to call me anytime if you have any other needs. Thank you.

Damien L.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Mr. Collins and his crew showed up a little early to my place (which was OK by me). I know his timeline was dependent on picking up materials, so he made me aware the time might be flexible. They came in and installed the system while I worked upstairs. They were very respectful of my home and displayed great customer service. It was clear Mr. Collins has a great team. I waited a while to write this review, because I wanted to wait and see how the system worked throughout the summer, and if any problems came up afterwards. I'm very happy to say the system has been working great and I'm very happy with the overall service. Thank you!
Description of Work: Installed new central air unit and some duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Response from Collins Cooling & Heating Co
Thank you for the great review! Thank you for the referrals also. Since your unit has been installed and running for about 6 months, I hope your new system is working well. Please don't hesitate to call me if you have any questions or other HVAC needs. Thank you Steve Collins

Roger T.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
Steve did a great job. Cheapest price. Looks fantastic.
Description of Work: Installed HVAC system, new chimney liner. New ductwork.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

Response from Collins Cooling & Heating Co
[removed member name], Thank you for your repeated business. I'm so glad that we have been able to satisfy your needs so much that you continue to have us install new HVAC systems at your many homes. I also wanted to thank you for the many referrals that you have given to your friends and family. Referrals are critical to our business and are very much appreciated. Please feel free to give me a call if you have any other needs. Steve Collins

Paulette G.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were so nice and I thought the price was fair. They were very professional and efficient. I would recommend them to anybody. He even called the next day to see how things were and to see if I had any questions.
Description of Work: They put a new furnace, new central air, humidifier, and a hot water tank in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,050

Response from Collins Cooling & Heating Co
Thank you for the great review. Please let us know if you ever have any other questions or needs. Steve Collins

merrie H.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Steve and his crew, John and Lou were great to work with. They devised a system to cool the house without doing invasive duct work. They reworked a large hall closet to contain the forced air unit on the 2nd floor. With some wall cutting and vents installed, they managed to cool down the entire house. They cleaned up after themselves, repainted anywhere that the paint was chipped and put all of my closets back together. They are so nice to work with, take time to explain each aspect of the job, and I feel that I can call them with any questions or problems. I can't imagine getting anyone better to have done the work. I highly recommend them.
Description of Work: Installed A/C in my 100+ year old house that has a boiler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,700

Response from Collins Cooling & Heating Co
[member name removed], Thank you so much for the feedback and thank you for the oppurtunity to do this work. I'm glad everything is working well. Please feel free to call us if you need anything. Take care,,

Ronald R.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job. They were in and out in one day. They did everything we asked, and their price was reasonable. They were neat and didn't do any damage to my home. I would recommend them, they did a great job.
Description of Work: Installed a new HVAC system for my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Response from Collins Cooling & Heating Co
[member name removed], Thank you for the positive feedback. Hope all is working well. If you ever need anything please don't hesitate to call. Take care

merrie H.
03/2013
4.0
heating & air conditioning/hvac
  + -1 more
the crew came on time and worked until the job was completed - as there was no heat in this cold house, they stayed late until the boiler was operational. All of the crew were polite and helpful - they even checked my thermostat and changed the battery! Nice guys and good experience.
Description of Work: removed old boiler and installed new boiler

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Ricardo R.
02/2013
4.0
heating & air conditioning/hvac
  + -1 more
I have friend that have used them in the past, I have been talking to them for several years. The installer seemed to know what he was doing and was very professional. They cleaned up after themselves and got in and out as quickly as they could. There was a problem with the unit the day after they left, a part needed to be replaced and they replaced it in a day. The coil went out on the A/C unit this summer, the warranty had just expired so it cost a little more than I'd liked.
Description of Work: Collins Cooling & Heating installed an entire heating and cooling system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Collins Cooling & Heating Co
[member name removed], Thank you for the great feedback. Thank you for allowing us to help with this project. This being a large project, I hope everything that we installed is still working perfectly. Take care Steve Collins

Miriam T.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
My furnace had stopped working, and this company had installed a new air conditioning unit previously. As a first time homeowner, I am learning all kinds of new things. I telephoned and explained what it the furnace was doing, that it kept shutting off. Steve told me that it sounded like I needed to replace the batteries on my digital thermostat, and told me where to find the battery cavity. I changed the batteries and now my furnace is working! I was an easy opportunity for a rip off artist, and I would not have known I was being fleeced. What a great contractor! Thanks for your help, and for your honesty and integrity! I cannot say enough good things about this company!
Description of Work: Telephone consultation, no housecall was needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Collins Cooling & Heating Co
Member, Thank you for the positive feedback. Im glad that took care of your issue with no cost. Feel free to check out our website at www.collinscooling.com where we even put different ideas that a homeowner can try to repair a system without the need to schedule repair service. I know how I felt to need service on my car and hoped that the auto repairman treated me honest and fair. I feel like each customer is like a friend and deserves an honest opinion and I will never sell a friend something something that they do not need. Thank you again. Take care...

Miriam T.
01/2012
5.0
heating & air conditioning/hvac
  + -1 more
I had gotten several estimates and this was the best price. I really cannot recall the cost, but I was very impressed with Steve and the quality of the product he installed.
Description of Work: Central air conditioner replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Ricardo R.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
I spent $5000 on their services. Overall the job went well. The service people were professional. The installers were professional. They cleaned up after themselves. They were courteous. They basically did a great job. One of the parts went bad the day after they left, the service person that came out took care of it within 24 hours. I will use their services again in the future.
Description of Work: I used Collins One Hour Cooling & Heating Co. I last used their services in February of 2010.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Collins Cooling & Heating Co
Member, Thank you very much for the feedback and thank you for the oppurtunity to complete your new system. If you ever have any questions or issues with your new system then feel free to call anytime. Please keep us in mind if you have any other friends or family in need of any heatin or air conditioning needs. Take care...

Contact information

11124 Lorain Ave, Cleveland, OH 44111

http://www.collinscooling.com

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
OH 46146
Trade License Locale
Ohio
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
08/31/2018

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning

FAQ

Collins Cooling & Heating Co is currently rated 4.9 overall out of 5.

Sunday: 12:00 AM - 11:30 PM

Monday: 12:00 AM - 11:30 PM

Tuesday: 12:00 AM - 11:30 PM

Wednesday: 12:00 AM - 11:30 PM

Thursday: 12:00 AM - 11:30 PM

Friday: 12:00 AM - 11:30 PM

Saturday: 12:00 AM - 11:30 PM

Collins Cooling & Heating Co accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Collins Cooling & Heating Co offers free project estimates.
Yes, Collins Cooling & Heating Co offers eco-friendly accreditations.
Yes, Collins Cooling & Heating Co offers a 10% senior discount.
Yes, Collins Cooling & Heating Co offers emergency services.
Yes, Collins Cooling & Heating Co offers warranties.
Collins Cooling & Heating Co offers the following services: Residential heating & air conditioning.
N/A

Contact information

11124 Lorain Ave, Cleveland, OH 44111

http://www.collinscooling.com

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM