Collins Cooling & Heating Co

Two years ago our 15-year old 80%-efficient gas furnace started having problems with the electronic board. Changing it would have cost $500 Thus, we decided to substitute the furnace with a 95% efficient furnace. We contacted three or four heating companies, but Collins Cooling and Heating had a good discount for Angie's list members and decided to try it. Mr. Collins installed the furnace in an afternoon. In the following days there were a few glitches as it always happens when a complex system is put to work for the first time but Mr. Collins took care of them promptly. He also extended the warranty on the work from one to two years. Two months ago, our heating system stopped working. Collins H&C sent a repairman who cleaned the burner and the furnace started. After few hours, the furnace stopped again. Mr Collins came to see it after working hours and found out that the problem was a faulty connection in the house electrical system far from the furnace. He repaired it for free. Overall, we are very pleased with the furnace and with the service Collins C&H provides.

From my 1st call they responded within a few days for an estimate. I inquired about a few possible upgrades and was given pros and cons with no pressure and even given some advice, by Steve Collins, to "save my money". The estimate was quite fair so they were given the "go ahead" on the spot. Other estimates we received had lesser warranties, the furnace and a/c units were by companies that I never heard of with so-so reviews on the internet, the offered units were less efficient and the prices were higher. No brainer to pass. I called with a few questions before the slated install date and Steve was courteous and prompt in handling my concerns. On the install date the workers were prompt, friendly, courteous and clean. The finished installation was completed on time ins integrated perfectly into my existing ductwork. Everything works as it should. Collins Cooling and Heating made the unhappy task of replacing a worn out furnace and a/c as pleasant as possible at a reasonable cost, Highly recommended.

Everything went great. Great response time, price, and installation. Couldn't have been better.

It went very well, he was very pleasant and nice to work with and did a good job installing the HVAC system. Any questions I had he was very responsive to those questions and I would recommend him for other things.

Excellent. Professional clean and kind. Did not try to push other services.

Excellent. Steve is a great guy. He came out on a Friday evening and his was unbelievably good to talk to. He treats you like family and is very honest about not selling you more than you need. His pricing was less for both the Central air and a new furnace with a humidifier, than a couple other local companies rough quoted for just the AC. He actually came out, quoted, and installed before 1 company, which is literally up the street from me, could even come out to quote. And Steve and his team where courteous, knowledgeable, and enjoyable to have around doing the work. They showed and explained exactly what they were doing, and then went over the system operation. My wife has MS and the AC was great for her this summer, and the Furnance and the humidifier has made a tremendous difference in our house this winter. And our heating and cooling bills are lower. He uses top of the line equipment, but makes it affordable. We cannot thank Steve enough. My son just bought a house, and once he has the keys, Steve will be our first call to come out and check out the furnaces and AC.

Everything went very quick and easy. I was truly happy I chose them. Would recommend them and use them again myself.

Steve and his crew showed up on time on one of the coldest days so far this season. They began work around 10:30 and were finished at about 3:00. They did a fine job and took time to go over everything with me when they finished. No problems and the cost was pretty unbeatable.

The team at Collins was great! They did everything in one day, and made the whole process really easy on me! Would highly recommend them to anyone I know!

Went well...professional...did not push unnecessary products...1 day job...

They performed the cleaning without no problems

Went wonderful! We will definitely do business with this company again without hesitation!

Great work he was professionall on time and did a great Job

The work went well. Steve and team a whole day and couple hours on the next day to finish up. They did a good job and removed all the old stuff. They even removed some gas lines that were not going to be needed anymore. The setup is really clean and we were able to finish part of the basement with clean lines after they were done.

On time, pleasent, courteous, knowledgeable workers.

I called and spoke to a woman at their office and they said that they would get back to me and they never did. Poor customer service. I will never use this company.

It went well. Done in one day. Our basement was totally clean when they left. We had a couple of initial setting issues with the water heater and the furnace and Steve came out himself along with one of his installers to make the fix.

I've been using him for 20 years. Obviously it was February 1st. It was probably 20 degrees outside. It was 10 o'clock at night. The furnace went out. It was a furnace that he had put in 20 years ago, or 15 years ago. So, I trusted his judgement. He came out in the middle of the night and replaced the furnace so the tenants had heat. I would absolutely use them again.

I've actually used him not only on my own houses, but on houses that I'm a realtor. I rehab houses on behalf of the bank. So he has done a multitude of properties for me and for major banks. He probably does a couple a year for me. It was a situation where it was from an inspection on a house that the property failed the inspection because the heat exchanger was cracked in the furnace. So in order to close the sale and transfer the property it had to be quickly taken care of. Otherwise it wouldn't have closed. It had already failed inspection and you only have so much before the customer says I don't want the house. The condition of the sale was to have it replaced. There are no improvements I can think of. I absolutely would use them again.

All A's for these people. This guy was great. I would definitely recommend him again. We didn't buy an Angie's coupon because we got a great Deal from him. I don't recall what he charged but he really....whatever the heck you need to do to measure air conditioning and he explained to us how we didn't need this larger unit. The guy was excellent. He showed up. His crew I like. They were nice people.

They are very good and they are excellent.

Excellent work from the first meeting with Steve Collins for the estimate as part of our post-inspection review of vendors to replace the original equipment of the home we were going under contract to purchase. His assessment squared nicely with the observations of our retained home inspector. He put forward a no-nonsense, non-high pressure up-selling proposal that was very competitive inclusive of a special offer running for Angie's List members. Steve was on time with all appointments, his installation crew likewise and their work was extremely efficient getting done within the day's time initially estimated. We're very pleased with the purchase, the performance of the equipment we selected (a Rheem system) and would recommend any other Angie's List member to include Collins Cooling & Heating among any you'd call for an estimate.

Angie's List recommended Collins Cooling & Heating Co. We needed a new furnace and air conditioner installed in our home. After comparing prices we decided on this company. Steve Collins, owner along with two other gentlemen arrived on time, cleaned our air ducts and proceeded to remove old equipment and install the new Rheem products. All this was accomplished in one day. Steve and his crew were great and we would highly recommend them. It is important to talk to the person who is actually doing the install rather than a salesman. I would give Steve and him company an A+.

I should have known that when someone takes 3 days to call you back its not going to be good...but on the 3rd day I received a call from the owner...and reluctantly agreed to see him. When we met he was a very pleasant and nice guy.....he explained everything he was going to do and what he had to offer.......and we vaguely discussed price......he did not give me a proposal...or any literature....I asked that he get back to me ASAP...do to the fact that our AC unit is not working...and that its a very hot summer so far...he agreed..... I havent heard from him since....I was going to call and see what happened....but decided not to. Why should I have to call him.....I'm the customer......''TO ME THAT STILL MEANS SOMETHING"! So I wanted to write this review to personally thank this company for wasting my time...and making me wait all that much longer in this heat with no air....... I already hired another company also through Angies...and they are great.....

The quote I was provided stated that they could start the work within 1 week, I called in 2 days later to make the payment and they stated they could not do it for 3 weeks. I told them the quote said within 1 week so I need it sooner and the owner said he could "bump" me up a week. So we were scheduled for yesterday, took off work to be there for the install. Waiting around so I call for an ETA and the owner says "yeah I wasn't able to get you bumped up so it's going to be next week." I asked why the poor communication, and he said "it goes both ways, you should have called us to see if we weren't able to bump you up." Very unprofessional. On top of that, anytime you call the office.. the people answering don't know any info. All they do is write down your question and info and have the "owner" call you back. All I wanted was brand and model info and they had to have the owner call me back. The owner called me back and even he couldn't tell me a model number, he couldn't tell me the labor cost, nothing.