Verne & Ellsworth Hann

We called this company around 9 in the morning and the plumber was at our house by 10:30. He had a sump pump on his truck and replaced our damaged pump in the same visit. The plumber was professional and informative and we were very pleased with the service.

He came out and inspected my hot water heater and gave me estimate. He said, I didn't need a new water heater. I was very pleased with his honesty and capacity. He was a very good guy.

He showed us some corrosion on the bottom of the boiler and said that before the winter was over the bottom of the boiler would break open. He also said (it seemed he was trying to scare us and it worked) that it would blow open on one of the coldest nights of the year and it is difficult to schedule the replacement Needless to say we were surprised. Given this news, we scheduled several estimates from other heating and cooling companies in the area. Two of the first two guys to give us an estimate indicated that the boiler does not need to be replaced. One guy told us because the boiler was relatively young (it's not the original boiler in our old house) that it could last as many as 10 more years. The technician from V and E Hann also indicated that boilers typically lasted 12 years on average and as little as 7 years. That fact seemed suspect and after talking with others in the industry we found that some boiler can last as long as 50-75 years.

THEY SAY WHAT THEY ARE GOING TO DO AND THEY DO IT. THERE ARE NO SURPRISES, AND THEY ARE A LITTLE EXPENSIVE BUT THE PRICE THEY QUOTE IS THE PRICE THEY CHARGE YOU.

They were very helpful and explained all the options. The plumber who did the installation work was extremely experienced and quick, left no mess, and hauled away the equipment being removed for no additional charge. Everyone with Verne & Ellsworth Hann Inc was very professional and courteous.

The call ended up being $73. They had raised their rates, but said they would honor the old price and then I let him know I was Angie's List member and they honored the $15 coupon on top of that. But, I had to bring up the price differences and call their store before this was honored. He was in and out in thirty minutes. We didn't have him actually repair the problem, just diagnose the problem. The grout/ceramic tile in the shower was what was having the problem. As soon as the water turns on, it begins to leak. He checked it out and figured out it was grout and tile. So, I was happy with the results, even if it was just a diagnosis because now we know what to repair.

I am glad I chose this company. The people in the office were courteous and answered all my questions. The workmen were punctual and did an excellent job. The workmen listed the parts used when they installed the water heater and they reviewed the operating instructions.

Totally awesome. Did repairs on gas pipes at a very inexpensive rate.

They were on top of everything. They always inspect my furnace every year.

Wonderful experience; Chris Hann was very involved from start - gave very reasonable quote; everyone showed up on time, did work efficiently, cleaned up; Chris arranged for chimney work by another vendor - couldn't have gone better and final price was about $200 below estimate.

Professional, come out when they say they will, on time, fair with pricing, they do good work.

They were very responsive and efficient. Chris Hann did the quote and explained his initial assessment during his visit and mailed the quote the next day. Once I agreed to the contract, they were at my house 2 days later to start the project. Overall, all representatives were efficient and professional. Would recommend to others and will use again in the future.

They suffered a little in the professionalism category - they called and said they were very busy and said they would remove what I needed moved and it still hasn't been. I haven't bothered them. Some of the plumbers comments aren't needed. They do do good work.

INSTEAD OF CHARGING BY THE JOB, THEY CHARGE BY THE HOUR ($88) AND ON TOP OF THAT EVERY 15 MINUTES AFTER THE HOUR THEY CHARGE $15. BE AWARE BECAUSE CHARGING BY THE HOUR, ESPECIALLY WITH PLUMBING WORK, COULD END UP BEING RATHER PRICEY BECAUSE YOU NEVER KNOW HOW LONG THE JOB CAN TAKE.

Went well - easy to get booking, they arrived on time, no problems.

They have been taking care of my furnace boiler and a/c for 6 years now. They always do a great job. They are a little more expensive but you get what you pay for. They are very accommodating whether it is regular service or an emergency.

Bill from Verne & Ellsworth Hann showed up exactly as scheduled, took a look & recommended the proper party. My faucets now glide between on/off and actually work. The cost was less than one visit from the other plumbers & I now know that the work will last. I will certainly use this company again!

We've used VEH for other plumbing in our home before. We had company coming (this was during the winter), and did not have heat for them. VEH made the problem theirs, and worked to get heat to the 3rd floor. The configuration of the boiler didn't permit for enough heat, so we decided to make some significant changes and improvements. VEH was thorough and their knowledge of boiler heating systems is better than most in the region. If you have a Heights home in need of boiler system repairs, you need to consider using VEH.

First of all, he came about an hour and a half after they had called that day and told me a more specific time. Then, the technician came in to the basement with all his equipment, took a look at my heater, and told me that the company doesn't service Kenmore heaters. I asked if he could do anything then and he said that he could clean out some dust which he said that there was hardly any. After less than 30 minutes, he charged me $73 dollars after the Angie's List coupon. I was livid. He said he had to charge me something for coming out to my house and for the little time he spent in cleaning out what he could. They should have initially asked what kind of furnace I had when I had called. Then I wouldn't have been pressured into paying for almost nothing. This wasted my time and theirs eventually because I immediately called the company afterwards about this scam they were trying to pull and they promised to send my check back which was promptly received in the mail.

Manager Chris Hann stayed in touch through the whole process of this "I've never seen this before" installation. Vanderwist Inc. (whom we've used before) sent a man out, and we didn't hear from him again.

It was excellent service all the way around.

They come out and immediately diagnosed and repaired.

We were in dire straits as our furnace failed on a Sunday afternoon with temperatures forecast in the teens for that evening. We called at 6:30 am Monday. Verne and Ellsworth called us back right at 8:00 am which is when they promised to call. They said they would be out between 9 am and 1:00 pm. At 9:00 am the serviceman called to say they would be arriving in 20-30 minutes, which is in fact what occurred. By 10:30, the technician diagnosed the problem, but had to leave to get the necessary parts. While on the parts run, he called to say he would be back by noon. The serviceman did arrive by noon, and had the job finished by around 1:30. On top of it all, the final bill was about $70 less than the original estimate. This organization is well-run, with an obvious concern for customer satisfaction. I have never had a service company be so diligent at keeping the customer informed with respect to scheduling issues. I highly recommend Verne and Ellsworth.

They are excellent and efficient. Neat workers. We had no heat, and just in case we did not have any heaters to tide us over while they installed the boiler, they brought heaters for us. We didn't need them, but it was thoughtful of them.

All work was performed to my complete satisfaction. I'm very particular about how things are installed in my home and installers Joe and Evan met every expectation. They were polite, knowledgeable, and had great attention to detail. I would hire them again.