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"Never showed up, took my 10% deposit. Personal verbal attack through texts. VERY UNPROFESSIONAL!"

"We had been having problems with our SubZero refrigerator not staying cold but freezing ice on the back wall for a while. Believing it was more than likely the seal around the door leaking warm air in and cold air out, because it had been a while since the door closed with a vacuum-like seal we decided to contact Ohio Furnace A&E after researching who was known for handling SubZero specifically. When we called, we expressed that we believed it to be the seal. The repairman came and diagnosed it as being the thermostat. This was fine and we thought the issue was a simple fix. After a week, the problem was back. We were having the same issues and called them back. They came back with the same part to replace the Thermostat. At this point, we pointed out again, that we believed it was the seal. Seemingly ignoring that it could be anything other than the thermostat. The thermostat replaced a second time, it still doesn't work properly, still the same issues. I called the company again, left a message for them to call me back. I did this every few days for almost 2 1/2 weeks with no callback. The final time I called, I did so with my number blocked, they pick up, audibly upset, I let them know that it still wasn't working and mentioned the seal again. Also that I left several messages waiting for a callback. He sends his guy out again. This time the guy comes in for a couple of minutes, goes outside to make a call to SubZero, comes back in only to tell us it wasn't the thermostat and Subzero told him it was more than likely the SEALED SYSTEM. Ohio Furnace A&E does not fix sealed systems. That was over 2 weeks ago. Since then, I have left several more messages. Today, he finally answers. I expressed that I felt with the misdiagnosis, I should receive a refund. I was informed that he was refusing a refund. I was told that it normally turns out to be the thermostat and it not their fault that it wasn't. I said, " So, you're telling me it's a guessing game, and as the customer, I'm left paying a bill for something that was misdiagnosed?" He then proceeded to tell me that they didn't charge me extra for the second part ordered or the last 2 trips. We had a 30-day warranty. Assumably, he thinks I should be grateful that we weren't charged more for the second replacement part and service, 2 extra trips they made while they misdiagnosed twice, even though we mentioned several times that we believed it was the seal. Very disappointed."

"Erik was hired to install IKEA cabinets in our home for a full kitchen renovation. I felt confident in assembling the cabinets and finishing them (doors, hardware, drawers, toe kicks, etc) but we wanted a professional to make sure the cabinets were hung level, plumb, and square. From our first conversation it was obvious that Erik is an expert in all things IKEA. He provided some guidance and changes to our design to make some subtle improvements that would not have been obvious to us. He also immediately identified a critical flaw in our design that would have greatly impacted the final outcome but luckily we had enough time to get the proper replaced item. Communication with Erik was decent but be prepared for patience with emails and texts. Phone calls seemed to be most effective. Also be prepared to be patient for his schedule. Despite our efforts to plan ahead and get on “his radar” back in July, it still took several rounds of calls and discussions to finally get a week nailed down and the arrival day wasn’t determined until the week-of. You will need to be flexible. The installation was very fast - he had all of the work completed in one day. He is also very precise and detailed. He took time to show me how cabinets were anchored to the wall, that cabinets were level and prepped for the countertop template. He also cleaned up nicely, was courteous in our home and has a professional demeanor. The installation wasn’t without issue though. He accidentally stepped on a weak piece of our corner cabinet and broke it. His solution was to “sister” a piece below it. I was told it wouldn’t affect the countertops as this had no load bearing properties and it won’t be visible once countertops are installed. I believe that he is correct, and accidents happen, but it was disappointing as mishaps was something I wanted to avoid and large reason why we elected to hire someone rather than do the installation ourselves. No adjustment was made to the agreed upon price to account for the broken cabinet which I felt would have been the appropriate thing to do even it was a minor reduction. Overall, I would hire Erik again and be better prepared to be patient and clearly a communicate my expectations. He is precise, detailed, and very knowledgeable on IKEA systems. His involvement resulted in a nice overall outcome."