The Durable Slate Co

It went very well. They came on time and finished the job on time and did all of the work just as we requested. They were professional in every aspect of the job. Very good company. Would use again.

They did an incredible amount of work in the Indianapolis area after the hailstorm a couple of years ago. Slate roofs are supposed to last 50 years so I hope I don't have to call them. It was an insurance job. They were on time and they were very professional. We were perfectly happy with their service.

Their quote was very comparable to that of another company. They had given us only part of the quote. They were very prompt and very good, but they never got back to us.

Durable Slate was completely professional from beginning to end. Their back office sent me the estimate via email and the estimator, Dave Tepe, was very helpful in explaining the work to be performed. He did not try to upsell me. The technicians were at the property from 9am to 7pm, and were professional and courteous, cleaning the yard prior to leaving. Their work appears to be of quality and I could tell they cared about their craft. At no additional cost, they tacked the under part of a box gutter to the frame in an effort to keep birds out. Slate Roofs are expensive but I am learning that a little preventive maintenance goes a long way. Durable Slate is a good company and I will use them again.

It took a while for them to get back to me, but once they did they proceded quickly.

We started to have problems right after the estimate - the person who looked at the roof left the company so there were issues with the handoffs. However, once that got settled, things proceeded fairly smoothly. It took a little longer than estimated to start the work - they started about 3 weeks later than estimated. When it started the work proceeded fairly smoothly. However, they were unbelievably bad with site clean-up and threw hundreds of nails all over the lawn and gardens surrounding the house. They threw so much debris in the fish pond that we had to drain it There were a few areas that were done pretty sloppily and we had them redo one area. They told me that they would sauter a few holes in our gutters caused by the hail, but that was not done and we are hiring someone else The worst was that the two guys doing the work told us that our flat roof also needed work and wanted to do it under a separate contract -with a 7 year warranty. After I agreed, I noticed that the contract was with the two roofers, not Durable Slate. After it was done we had a rain storm and water poured into our back room. Luckily they were still doing work in the area, so they fixed that issue. It is now a year later and we noticed that the flat roof is not draining right and the gutters are still leaking. I called Durable slate and they put me in touch with the guy who did the work. He said that they are no longer doing work in Indianapolis - but would try to get over and look at it. It has now been 6 months and several phone calls - no luck. I cannot tell if it is the company or the guys who did the work - but I would not use either of them again.

Once we got the job defined and a quote, it just took time to fit this small job into the overall schedule. The work was performed quite well even though the Owner was not present. Being able to trust a company to do a thorough and complete job without having to watch them is a measure of the trust we have in Durable Slate.

It was excellent. They were very accommodating and were willing to inform us of the details. They also addressed any issues we had. They were responsive to any questions or concerns. They were very clean and professional.

So far, they won't respond to my calls.

My only regret is they are not Indianapolis based. I like to give my business to the community.

Durable Slate was very responsive during the estimating and quoting phase. They were willing to significantly reduce their offer price by 30% in attempt to secure job and to get price under insurance reimbursement. However, final offer was still $10K over what insurance was willing to reimburse. Their higher cost structure stems from using US citizen labor and investing more in equipment and safety. I wanted to use Durable Slate because I was confident that they would do a high quality job. However, I was unwilling to pay that much out of pocket. I wish insurance was willing to step up, but they didn't.

Durable Slate did a fantastic job!!! This is quality old workmanship at its best. The roof, gutters, and dormers are better than original. Brian Jenkins did most of the copper work. He is talented and knowledgeable about his trade. The crew that installed the slate also did a great job!!

I selected a contractor who could also do the flat roof on my garage AND work with my insurance company.

I felt that they were easy to work with. They did a very good job explaining the work that needed to be done and what they were going to do.

Very pleased with their work, from scheduling the estimate to the job done. Everyone I dealt with was very professional. They even had a quality control person come out and review the work when it was finished.

They helped us get a fair settlement from our insurance company. The guys maintained an orderly and clean job site with daily cleanups. There was no damage to our landscaping. The workers were courteous and answered our questions. They were flexible with a unique situation-adding insulation to a small enclosed roof space. This one time opportunity happened since they worked with us. The overall quality of the job was superb. The new roof is BETTER than the original roof that was built with the house. The prep work to replace unsuitable roof boards, the protection of the roof with the heavy builder's felt, the skill with which the copper flashing was applied, the attention to detail in laying the slate and the flashing, the care in finishing the copper roof segments all demonstrated craftsmanship which is not seen by other slate roofing companies doing work in the area. I would and have recommended Durable Slate to anyone needing a slate roof for their building.

They are very professional and attentive, and they tried to protect the historic integrity of the property. They are very skilled craftsman.

It was obvious that to the untrained eye that there was damage. I asked why the other company said there was no damage. He said it was possible they didn't bother to get up on the roof. I called the Durable Slate and Tile company offices in Ohio with my concern. The person who answered the phone took my complaint and would have the "president" of the company call me. That was a week ago and I have heard nothing. The cost of replacing my roof and gutters is significant and needless to say I would not recommend the Durable Slate and Tile company to anyone. Had I stuck with their opinion I would have had major water damage to the interior of my home over the next few years.

With an old home you have 2 choices, do it the right way or do it the cheap way. Durable Slate has a reputation for being the ''gold standard'' of historic home roofing and gutter repair and there is good reason. From start to finish, these guys have been amazing. Their work is superior, they are on time and work a full day each and every day. They do not rush a job and don't stop until everything is perfect. They are not cheap, but you get what you pay for and they are the best. They work they did on our home ensures that these gutters will last for 75 years. They were pleasant, reliable, and did a marvelous job of keeping the worksite as neat as possible at the end of each day. The foreman even offered to take my digital camera up the ladder with him to take photos for me of each phase of the job. I got a birds eye view and records of the rebuild for my files. I have NOTHING but praise for Durable Slate and would recommend them always. You get what you pay for.

This was my first time using the Durable Slate Comp (because the person I was using never had the time to help me) & they were excellent. They were very professional & did the job while I was at work. Left the papers in the door for me.

This is an excellent company; quality materials and knowledgeable employees. We tried other roofing companies who pumped our roof full of silicone. Once we found Durable Slate, we have not had any other company work on our roof.

They did a wonderful job & always left the work site clean after each day's work. The estimate was made in a timely fashion. Excellent follow up to make sure all was well after the job was completed. It's grand. I've used them previously for replacement of copper hips & valleys on a slate roof. Another great job. They are expensive, but the quality is superb.

DURABLE SLATE IS WELL WORTH THE MONEY. THEIR PEOPLE ARE CONSCIENTIOUS, KNOWLEDGEABLE, AND PROFESSIONAL, AND THEY TRULY CARE ABOUT THE QUALITY OF THEIR WORK AND REPUTATION. I HAVE EXTENSIVE EXPERIENCE WITH THE BUILDING TRADES AND HISTORIC RESTORATION FIRMS OF ALL TYPES. THEY ARE AMONG THE BEST. I DID TRY ANOTHER FIRM FOR A SMALL ROOF JOB, BECAUSE THE PRICE WAS MORE ATTRACTIVE, BUT THAT WAS A MISTAKE. WORK BY DURABLE SLATE IS WIDELY RESPECTED, BEAUTIFULLY DONE, AND A REAL ASSET TO THE VALUE OF ONE'S HOME. I'M A LEARNED CYNIC WHEN IT COMES TO CONSTRUCTION AND RESTORATION. YOU CAN TRUST THIS RECOMMENDATION.

THEY RECOMMENDED A COMPLETE TEAR-OFF AND REDO OF THE REAR OF THE HOUSE FOR OVER $18,000. TWO OTHER ROOFERS HAVE SAID THIS IS ABSOLUTELY UNNECESSARY AND THE ROOF CAN BE FIXED FOR LESS THAN HALF (STILL A LOT OF MONEY!) I RECOMMEND CAUTION IN ACCEPTING ANY ESTIMATES FROM THIS COMPANY WITHOUT GETTING AT LEAST ONE OTHER OPINION.

I WAS UNSURE ABOUT THE CAUSE OF LEAKING ON A FLAT PORTION OF MY ROOF THAT HAD PREVIOUSLY BEEN REPAIRED WITH RUBBER MEMBRANE. DURABLE SLATE GAVE ME AN ESTIMATE TO REMOVE AND REPLACE THE AREA WITH COPPER. I ASKED SEVERAL TIMES IF THEY WERE SURE THAT THE CAUSE OF THE LEAKING WAS THE MEMBRANE AND WAS GIVEN THE RUN AROUND. I FINALLY CALLED SEVERAL OTHER COMPANIES WHO SAID THE MEMBRANE WAS IN PERFECT SHAPE AND REFERRED ME TO A MASON FOR TUCKPOINTING! IF I'M GOING TO SPEND $16,000.00 I WOULD LIKE MY LEAK FIXED, NOT JUST A SHINY COPPER ROOF THAT I DON'T NEED! I WOULD NOT RECOMMEND DURABLE SLATE TO ANYONE.