Tecta America Zero Company LLC

I was very happy with them. They came back and checked their work. As far as the price, I think it was kind of high. But according to the guy’s own TV advertisement I have been told that one of them doesn’t do a good job. So I guess it is worth the price.

We liked them in terms of their quote but we haven't had any work done. We had contacted them because they specialize in the Hardy board which is what we wanted. We got other quotes and they are all very comparable. I believe they were the most expensive but we liked their proposal for the repair work.

Excellent experience & we are very happy with the work that was done!

Tecta America Zero Company did a pretty good job. The price was a little higher than I expected it to be and the job took a little longer than I thought it should but in the end we are happy with the results.

After getting several estimates for siding and replacement windows, we chose Tecta America Zero Co. We were impressed with their product (Alside) as well as the professionalism of the salesman, Mike Morris. Because we had both windows and siding, we had two different crews. Both crews were professional and on time. The window crew did a terrific job, was quick and neat, and we love our new windows. It is so nice to not feel a draft when sitting by the windows anymore! The siding crew was phenomenal. Because of our terrible weather, they had to work a day and be off a day continually. They actually worked two weekends in a row to catch up. They took their time when doing the detail work, asked for my input when appropriate, and cleaned up after each days work. The end result was incredible. I would highly recommend this company.

The inital repair did not solve the problem. The workman replaced some flashing and shingles that were some distance from the problem area, but did not work on the gutter. The second service call addressed the leak and we have not had a problem since.

I contaced the company after reading about them on Angie's List, and we were not disappointed. They gave us an estimate within a few days (we didn't need to be at home for them to estimate the gutters), and completed the work within a few weeks. We were a little nervous that snowy icy weather was going to come before they had a chance to complete the job, but all went well and they cleaned up very well after they finished.

The sales representative/estimator was exceptional. Service and response dropped off once handed to the service side. Could have been an ?A? experience if better follow up on the scheduling and communication.

They put on a new roof. Everything went very well. They cleaned up well after themselves.

The shingles and all other materials arrived several days before and were placed out of the way on the side of the driveway. On the day the job was to begin, the job foreman and supervisor arrived on time and introduced themselves and said they were here to begin the job. Due to the size of the roof and the work to be done he said they had their best crew here today and they hoped to get everything done today and would be working as late as possible. There were 6 to 7 crew members and the work proceeded quickly and professionally. They ran across 1 section of roof decking that had suffered moisture damage and they gave us a small change order, which we accepted to replace it and that went well. I was home and went outside several times to check on the progress and everyone was always busy and staying on track. By late afternoon it was getting dark and they were basically done with the roof and were finishing the last couple of details. As the work crew was cleaning up, the foreman and supervisor talked to me about what they did and how everything had gone and said they would be back the next day when it was light to thoroughly inspect the roof. The next day the supervisor did return and inspect the roof and once again explain how the job went. The only little item to note is we found a couple of dozen roofing nails, both new and old in the driveway and around the perimeter of the house and garage. Due to the darkness when they were cleaning up I guess that is acceptable. Due to the upgraded items we used on the roof and the factory certified installers Zero Company uses we received a special warranty from GAF which extended the warranty coverage. It did take a couple of calls to the office for them to follow up on this and for us to receive this warranty, but we did receive it and all is fine. We also received a follow up call this summer from Zero Company asking if everything was fine with the roof and to let them know if we have any questions or concerns about the roof now or at a later date and they would be happy to come out and take care of any problem or concern that we have.

He couldn?t come out on our specified date because he was bitten by a dog or something so that?s fine. I would consider using them without a doubt.

They had an energy star rated roof which we went with. They were excellent.

I called the company and they were able to come out when I was available. He came out for less than an hour. The following morning I had an estimate from them. They have been very prompt and professional throughout the process. I made sure to mention that I was an Angie?s List member and they have been really on the ball. I have been pleased with them so far.

Left a voicemail requesting a call-back to set up an appointment to have chimney flashing repair work, never received a call. Hate to be so harsh with my ratings, but when i get zero response, i don' t think it's fair to give anything but the lowest possible grade. I received no value from my experience with this company. Sorry...UPDATE: I received a call back from this company, and received a very forthright and honest apology, apparently my message got lost in the shuffle of a backlog of messages from a very busy period. They accepted full responsibility, and this was conveyed to me in a way that did not feel like excuses were being made. I very much appreciated this, and because of the manner in which they responded, i would certainly call them again in the future for an estimate.

The night before the final phase of my roof replacement there was a massive thunderstorm. They had not put the tarp on the flat part of my roof correctly. The thunderstorm caused twelve thousand dollars of interior damage to my home. I had water coming through recessed can lights, smoke detectors, pouring down the walls into my basement, the ceiling in both my garage and my sons room collapsed. It was a nightmare. I called them at about two o clock in the morning. They were at my home by four o clock in the morning trying to repair the roof. They had professional restoration services at my home by six o clock in the morning. They were able to dehumidify my home and they restored everything beautifully. On top of all that, they did a beautiful job with the roof. Their prices were comparable to other estimates that I received. Despite that fact that it was a fiasco, they went above and beyond the call of duty to make sure that everything got taken care of.

Provided a diagnosis and rough estimate for roof leak. Provided an estimate to remove and replace my current roof. The representative was punctual, knowledgeable, professional and answered all of my questions

I was very frustrated with this company, primarily due to their poor communication and their poor follow-through for a problem. They were very responsive after the storm in September, and I appreciated that they covered the damaged area on my roof quickly to protect it until it could be replaced. I had an initial delay due to my insurance company, and when I called back in October to ask for a full roof replacement, they told me they were swamped because of the storm, and that it would take some time. All of that was fine and expected. I found out that they were going to start my roof replacement in December, however, when I came home to find a dumpster in my driveway, blocking my car in the garage. There was no prior phone call or notification. After that, I never knew when they were coming, despite the fact that I asked for a phone call ahead of time so that my dog could be put inside. They did the initial roof replacement quickly, in two days, but there was a problem with the roof edge and with one of my gutters afterwards. They came after that and replaced the siding, did inspections, and repaired the roof once - but I never knew when they were coming, or what they had done. I would just come home and find 2-3 men on my roof. The people they contracted to do the work did not carry company cards, did not pick up their nails, and did not communicate with each other. When I asked the "roof repair team" about my gutter, they told me I would have to have the "gutter repair team" out. When I talked to the gutter supervisor, he said he would come out and give me an estimate in a week, and I never heard from him again. Finally, the residential supervisor came to my house to evaluate the problem with my roof and gutter. He agreed there was a problem and told me he would provide me an evaluation and estimate of what needed to be done in a week - again, I never heard from him! If fact, I didn't hear from any of them until I sent my bill back 6 weeks later with a statement that I wouldn't pay it until the final repair of my roof and gutter was done. They called me and apologized, told me they had just forgotten about my problem. I was surprised by the poor handling of my problem - this company has seemed to get consistently good reviews - but I would not use this company again and would not recommend it to anyone I know.

Overall, very well. The estimator did a thorough job explaining what would be done and helping us identify the right kind of dimensional shingles to use. The superintendent made sure all the materials were at the site on time and that the crew was the right crew for the job (we requested hand nailing). The crew put in a lot of time on the job, even coming on Saturday and Sunday to make sure the work was complete and done right. The crew found a couple of rotted plywood boards under the shingles, and those were replaced (Moral -- never shingle over a roof, always do a tear-off, in case there's a problem underneath). They were thorough in their work. However, when the superintendent did the inspection after the installation was finished, he looked over the work closely and found a couple of things that hadn't been done to his satisfaction -- he was picky, which is good. The crew came back out that same day to take care of the issues. Also, there was some collateral damage in our family room because of the nailing of the new shingles. Zero took care of the expense of fixing this damage, no questions asked. I only had one minor concern: The superintendent told me that Zero has a handyman they use to fix collateral damage. I set up a date through the super, but the handyman never showed up. In the end, I had to find people myself to fix the damage. However, Zero agreed that I could deduct these costs from the invoice. I also understand that Zero has no control over their handyman's schedule. Zero gave us the quality of service that I expected from their Angie's List rating. I would use them again, but I expect this roof will give many years of good service, so I don't think we'll be seeing them back for quite some time.

Did a good job, but this is my vacation home and I have not been there to yet confirm that the leaking is fixed.

They did an excellent job. They were very professional and cleaned up well. I would hire them again.

We contracted with the company to install a new roof. They indicated it would be 2 to 3 weeks until they got to us, and that they would contact us when they were close to starting. After about two weeks, we recieved a call that they would be starting the next day. I would have liked a little more advance warning. They arrived the next day and started the job. There were 4 or 5 workers as part of their crew. They were intent on finishing the job in one day, which suprised me since there was a tear off involved. They worked until about 9:15 p.m that evening before it got too dark. I was ok with them working so late as I wanted to get the job completed in the shortest matter of time. I'm not sure my neighbors felt the same way. Anyway, they came withing probably 5% of finishing the job before it became too dark. Unfortunately, it was also too dark for them to do a good job of cleaning up. We found multiple nails on the property, including the driveway, the next morning. With about 5% of the job left to complete we did see or hear from them again for a few days. Finally, after a few days, I called them to see when they planned to finish. The person I talked to said that the crew was not supposed to go to another job before our job was finished, but they obviously had. They came back a few days later (early Saturday morning) to finish. Again, I was ok with it, my neighbors probably were not. They finished the remaining 5% work in about 2 hours. Overall, we were happy with the way the job turned out in terms of the apparent quality of the work for the price. I think they could have done a better job with the installation process and communication.

The sub-contractors were very polite and did everything I asked. Unfortunately, they somehow left a gap on my front porch post and couldn't repair it. I spoke to the operations superintendent (Mike Hughes) and he told me to call a carpenter and send them the bill.

The quality of work really impressed me and we definitely will use them again. They were also very professional.

Their crew arrived on time. Removed the old shingles and installed the above-mentioned roof. Completed in two and a half days. Clean up was excellent. During the wind storm in September 2008. No damage occurred to the roof.

They did a good job. They pretty much showed up on time. We've had no problems with our roof so far. When they were done, they were suppose to go over the lawn with a magnet to pick up the loose nails. We were picking up nails in our yard for the next year. It seemed like the workers knew what they were doing