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Steamex-Eastern Custom Carpet Care

Carpet Cleaning, Upholstery Cleaning, Water & Smoke Damage,

About us

7 employees. No subcontractors. Cost is determined by the job. Travel charges may apply. Award winning. Owned & operated by Michael Murrie. Our technicians average over 20 years of experience with Steamex-Eastern. We offer Early Bird Appointments for your convenience! Please contact us by phone for further information or quotes 513-984-1738.

Business highlights

48 years of trusted experience

Services we offer

Residential and commercial carpet & upholstery cleaning, minor water extraction, odor & stain removal, with no high pressure sales. Now offering Ceramic Tile and Grout Cleaning! *Be sure and ask about our Early Bird Appointments! "Quality and Service Since 1976." Please call our office 513-984-1738 for further information or quotes.

Services we don't offer

N/A.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

5.0283 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
98%
4
1%
3
1%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 201-225 of 283 reviews

ROBERT S.
06/2008
5.0
carpet cleaners
  + -1 more
Steamex showed up on time and got right to work. Even took stains as personal challenges.
Description of Work: We had 4 large and 1 small area rugs cleaned --a couple of which had pet stains. Steamex did a great job on all of them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Steamex-Eastern Custom Carpet Care
WE AT STEAMEX-EASTERN THANK YOU FOR YOUR POSITIVE COMMENTS AND LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. MYRA RIEFLE-GENERAL MANAGER

ANTHONY N.
06/2008
5.0
carpet cleaners
  + -1 more
They charged reasonable prices. They were prompt in scheduling. Justin was very nice and worked quickly.
Description of Work: They cleaned some carpet in a rental unit. About 1500 sq ft.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR POSITIVE FEED BACK. WE WORK HARD TO BE CERTAIN THAT YOU ARE ALWAYS SATISFIED WITH THE CARPET CLEANING. MYRA RIEFLE-GENERAL MANGER

LEA M.
05/2008
5.0
carpet cleaners
  + -1 more
It went very well. Glenn was very nice and did a very good job. There was some stains on the carpet and they came up. I was very pleased with the results.
Description of Work: Glenn cleaned the living room carpet, hall way and steps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Steamex-Eastern Custom Carpet Care
WE LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE AND THANK YOU FOR YOUR POSITIVE COMMENTS. YOUR SATISFACTION IS VERY IMPORTANT TO US. MYRA RIEFLE-GENERAL MANGER

ANDREA & JEFF O.
05/2008
5.0
carpet cleaners
  + -1 more
Jeff did a fantastic job. He was prompt and professional. The carpet looked amazing and it is 17 years old. Even the dark edges of the stairs came clean. He worked on a candle wax stain which did not come out but it was not nearly as noticeable. I will definitely use them again in the future.
Description of Work: We had all of the wall-to-wall carpet steam cleaned in our house (a total of 9 rooms, 2 carpet covered stair cases and a hallway).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR TAKING TIME TO SHARE YOUR POSITIVE EXPERIENCE. WE WORK VERY HARD TO MAINTAIN HIGH QUALITY STANDARDS AND APPRECIATE YOUR KIND REMARKS. MYRA RIEFLE GENERAL MANGER

Barbara G.
05/2008
5.0
carpet cleaners
  + -1 more
The carpet cleaning went very well. Steamex was able to schedule the carpet cleaning on very short notice which we appreciated. They arrived promptly and cleaned the carpet in a thorough and professional manner. They cleaned several high traffic areas in our house, including the family room and stairs.
Description of Work: We hired Steamex to clean the carpet in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR KIND REMARKS AND CONTINUED PATRONAGE. WE LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. MYRA RIEFLE-GENERAL MANGER

Frederick B.
04/2008
5.0
carpet cleaners
  + -1 more
Called for an appointment. Appointment scheduled for about 4 days later. Glenn was on time and efficient. Great job!
Description of Work: Cleaned LR, DR, and Hall in about 30 minutes. This is a cream colored carpet that looked terrible before cleaning. Now it looks great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR THE GREAT RATING. STEAMEX-EASTERN WORKS HARD TO MAINTAIN HIGH QUALITY SERVICE. WE THANK YOU FOR YOUR CONTINUED PATRONAGE AND LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. REGARDS, MYRA RIEFLE GENERAL MANAGER

TODD & TERESA U.
01/2008
5.0
carpet cleaners
  + -1 more
It went very well. Mike was very professional, courteous and knowledgeable about his job. I will be calling them again to do the second part of our house.
Description of Work: Clean carpet in second floor of home (6 rooms) and 2 sets of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$202

Response from Steamex-Eastern Custom Carpet Care
STEAMEX-EASTERN WORKS HARD TO DELIVER HIGH QUALITY SERVICE AND WE APPRECIATE YOUR KIND COMMENTS. WE LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. REGARDS, MYRA RIEFLE GENERAL MANAGER

Glenn F.
01/2008
5.0
carpet cleaners
  + -1 more
The worker whose name was Jeff did an outstanding job. I have 7 dogs and there were quite a few urine stains from a recent litter. Jeff got up all the stains. He was quick and thorough. He did four bedrooms, a hall way, stairs and a living room for $160. Very polite too.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Steamex-Eastern Custom Carpet Care
IN 2008 STEAMEX-EASTERN WILL BE CELEBRATING 32 YEARS OF "QUALITY AND SERVICE" AND WE WORK VERY HARD TO MAINTAIN THIS. WE THANK YOU FOR YOUR COMMENTS AND LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. REGARDS, MYRA RIEFLE GENERAL MANAGER

Peter T.
12/2007
5.0
carpet cleaners
  + -1 more
We were very pleased. The carpets were cleaned very well. Justin, the technician, was both personable and competent. We were especially pleased that he was able to remove a large stain from the carpet in the upstairs hallway. A couple of areas were not quite done to our satisfaction and he returned to re-do those areas a few weeks later at no extra charge.
Description of Work: Cleaned carpets in the master bedroom, upstairs hallway, two sets of steps, and part of the basement. Also cleaned three area rugs in the family room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$248

ELAINE S.
11/2007
5.0
carpet cleaners
  + -1 more
They were excellent. There was one stain that was till in the carpet and they came back the same day to re-clean the stain and it came out. Will use again.
Description of Work: They cleaned two carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR COMMENTS. STEAMEX-EASTERN WORKS HARD TO MAINTAIN HIGH QUALITY SERVICE. WE APPRECIATE YOU TAKING THE TIME TO SEND THIS RESPONSE AS WELL AS THE KING MESSAGE YOU LEFT US. WE LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. REGARDS, MYRA RIEFLE, GENERAL MANAGER

DIANA M.
11/2007
5.0
carpet cleaners
  + -1 more
This was a very good experience, beginning with the scheduler. She asked detailed questions about room sizes and furniture to be moved. She gave detailed instructions to prepare for the cleaning and gave us a detailed estimate. Then they worked us in when we were unable to keep our original appointment because our HVAC unit was broken (we were concerned the carpets wouldn't dry quickly without it). It's obvious these guys are veterans and take pride in their work. The cleaner was professional, courteous and fast, and there was no pressure to buy add-ons. He also gave us useful ideas to reduce carpet wear. While they aren't the cheapest out there, their prices are reasonable compared with other A+ companies. The experience was well worth the money, and the carpets look great! I'll hire them to clean my furniture next!
Description of Work: Steam cleaned LR, DR, FR, stairs, hall and 3 BR's. Moved furniture in LR, DR and FR. Did not move beds or dressers in BR's (at our request).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

David T.
10/2007
5.0
carpet cleaners
  + -1 more
Excellent work, excellent experience. Company called day prior to confirm appointment. Tech was punctual, professional, personable, and capable. Actually charged less than estimate because one room was smaller than described. Recommended.
Description of Work: Steam cleaned carpets in house entry, stairs, halls, two bedrooms, study.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR KIND COMMENTS. WE STRIVE TO MAINTAIN QUALITY SERVICE AND YOUR COMMENTS WILL BE SHARED WITH THE STAFF HERE AT STEAMEX-EASTERN. WE LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. REGARDS, MYRA RIEFLE, GENERAL MANAGER

ROXANNE W.
09/2007
5.0
carpet cleaners
  + -1 more
Great. I had a lot of recommendations from co-workers but went to Angie's List to find someone and I couldn't be happier with the service and results. From the time I called up to make the appointment to the service tech, Glen, who came and cleaned the carpet they are great. Never pressured me into any other services. I asked Glen about scotch guard because of my two dogs. Very minimal cost to add to the service. Carpets look great. Almost brand new and they are 10 years old.
Description of Work: Had the carpet on the stairs, in the hallway, master bedroom and great room cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR POSITIVE COMMENTS AND GREAT RATING. WE STRIVE TO PROVIDE PROFESSIONAL AND COURTEOUS SERVICE TO ALL OF OUR CLIENTS. I WILL PASS YOUR COMMENTS ALONG TO THE TECHNICIAN AND THE OWNER. WE LOOK FORWARD TO SERVING YOU AGAIN IN THE FUTURE. MYRA RIEFLE, GENERAL MANAGER

ANDREA O.
05/2007
5.0
carpet cleaners
  + -1 more
Fantastic job - all of the pet stains were removed and the carpet looks new again. Also willing to move furniture to clean underneath.
Description of Work: Cleaned 3 bedrooms, great room, hallway, and stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$183

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR POSITIVE COMMENTS. WE DO STRIVE TO PROVIDE THE HIGHEST QUALITY SERVICE TO OUR CUSTOMERS. IT IS ALWAYS NICE FOR US TO BE ABLE TO PASS GOOD COMMENTS ALONG TO THE TECHNICIAN WHO SERVICED YOUR ACCOUNT. WE LOOK FORWARD TO ASSISTING YOU WITH YOUR CARPET CLEANING NEEDS IN THE FUTURE. SINCERELY, MYRA RIEFLE, GENERAL MANAGER

NEIL B.
03/2007
5.0
carpet cleaners
  + -1 more
They did a good job given the condition of the carpet.
Description of Work: They cleaned a carpet in the family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$63

Response from Steamex-Eastern Custom Carpet Care
MR. BARTON, THANK YOU FOR YOUR EVALUATION OF OUR SERVICE. WE STRIVE TO ALWAYS DO OUR BEST AND HAVE HIGH QUALITY STANDARDS. IT IS NICE TO HAVE POSITIVE FEED BACK FROM OUR CUSTOMERS. WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO SERVING YOU IN THE FUTURE. SINCERELY,MYRA RIEFLE,GENERAL MANAGER

KRISTA P.
10/2006
5.0
carpet cleaners
  + -1 more
Positive experience. Jeff was on time and cleaned the entire house in four hours, even though our electricity was out for part of the time. All dirty spots and high traffic areas are now clean.
Description of Work: Carpets cleaned in whole house, including basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$364

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR COMPLIMENTS. WE APPRECIATE ALL FEEDBACK AS IT HELPS US MAINTAIN OUR STANDARD OF HIGH QUALITY SERVICE. WE LOOK FORWARD TO SERVING YOU IN THE FUTURE. STEAMEX-EASTERN

SANDRA S.
10/2006
5.0
carpet cleaners
  + -1 more
Glenn did a wonderful job. The difference between the cleaned rug and uncleaned portion was dramatic. Gave me hints on other cleaning issues.
Description of Work: Excellent job was done cleaning stairway, bathroom, and bedroom carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$107

Response from Steamex-Eastern Custom Carpet Care
WE APPRECIATE YOU TAKING THE TIME TO SEND ALONG THE COMPLIMENTS. WE STRIVE TO MAINTAIN OUR HIGH QUALITY OF SERVICE AND ALL FEED BACK HELPS US WITH THAT. WE LOOK FORWARD TO SERVING YOU IN THE FUTURE. STEAMEX-EASTERN

KIM K.
09/2006
5.0
carpet cleaners
  + -1 more
Great to deal with. Nice people. Carpet looks good - comfortable having them in my home.
Description of Work: Cleaned an apartment building foyer and hallways and two bedrooms in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$319.5

HELEN K.
09/2006
5.0
carpet cleaners
  + -1 more
Wow! What a great job! Mike called to let me know he was on his way and arrived on time as scheduled. Very courteous, professional and thorough. Was extremely careful moving my furniture, a few pieces were quite heavy. He did a terrific job. This carpet was heavily soiled. He was able to get out stains, I thought were permanent, even pet stains. I have had my carpets cleaned by other companies, and the stains show up again, a few days later. It has been over a week and it still looks awesome. Will definitely be calling them again.
Description of Work: Steam cleaned 2 large bedrooms, hall and set of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

MEREDYTHE & GEORGE F.
08/2006
5.0
carpet cleaners
  + -1 more
They were wonderful to work with. They did such a great job. They have their own self-contained talk for dirty water. They were excellent!
Description of Work: They cleaned the upstairs and downstairs carpets of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

LAUREN J.
07/2006
5.0
carpet cleaners
  + -1 more
Easy to set up appointment, arrived on time. Did a fantastic job - carpet looks great. He even gave me tips on how to keep it looking new, and offered that I call anytime I have a question about the carpets. Great service and price!
Description of Work: I had the carpeting in two empty bedrooms steam cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$64.11

Frederick B.
06/2006
5.0
carpet cleaners
  + -1 more
Easy to schedule an appointment. Scheduled within 2 weeks of call. Prompt, courteous service. They called the day before and 15 - 20 minutes before arriving. Did not have to move furniture. I offered to help and he said he would do it. Excellent quality and value.
Description of Work: Living Room and Dining Room carpets cleaned. It was a mess. A lot of spots from spills.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$63.85

PATSY H.
06/2006
5.0
carpet cleaners
  + -1 more
Mike was on time, very friendly, and very reasonably priced. I called the day before to increase the area of carpet to be cleaned, more than doubling the size to include the whole house. Steamex took that in stride and cleaned the entire house. He worked very hard and efficiently, removed many stains and gave special attention to the blackened edges of the rooms. He did a great job and I will have Steamex do all my carpet cleaning in the future.
Description of Work: Mike came and cleaned the carpet in our whole house. He removed several bad stains. He was prompt, friendly, efficient, and hard working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$229

Kevin V.
05/2006
5.0
carpet cleaners
  + -1 more
Estimate was given over phone by very courteous representative, and was accurate and simple, no extra charges such as removal of dirty water. Service was prompt and professional, carpet was cleaned very well, with only few colored dye spots remaining (such as red kool-aid). For a ten year old carpet, it looked very good, with stairs looking like new. Overall, good value and service. We would recommend them, and plan on using again.
Description of Work: Cleaned all carpets downstairs and upstairs including stairway. Upstairs cleaned only exposed areas and downstairs moved furniture to clean entire carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

DAN M.
04/2006
5.0
carpet cleaners
  + -1 more
Technician was knowledgeable, friendly, fast & efficient. They were able to adjust to my last minute schedule change. Very accommodating. Did a a very good job and were very reasonably priced
Description of Work: Cleaned carpet in nearly all rooms of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

11369 Williamson Road Suite B, Cincinnati, OH 45241

http://www.steamexeastern.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Water & Smoke Damage,
Ceramic Tile

FAQ

Steamex-Eastern Custom Carpet Care is currently rated 5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Steamex-Eastern Custom Carpet Care accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Steamex-Eastern Custom Carpet Care offers free project estimates.
No, Steamex-Eastern Custom Carpet Care does not offer eco-friendly accreditations.
No, Steamex-Eastern Custom Carpet Care does not offer a senior discount.
No, Steamex-Eastern Custom Carpet Care does not offer emergency services.
No, Steamex-Eastern Custom Carpet Care does not offer warranties.
Steamex-Eastern Custom Carpet Care offers the following services: Residential and commercial carpet & upholstery cleaning, minor water extraction, odor & stain removal, with no high pressure sales. Now offering Ceramic Tile and Grout Cleaning! *Be sure and ask about our Early Bird Appointments! "Quality and Service Since 1976." Please call our office 513-984-1738 for further information or quotes.
N/A.

Contact information

11369 Williamson Road Suite B, Cincinnati, OH 45241

http://www.steamexeastern.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM