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Steamex-Eastern Custom Carpet Care

Carpet Cleaning, Upholstery Cleaning, Water & Smoke Damage,

About us

7 employees. No subcontractors. Cost is determined by the job. Travel charges may apply. Award winning. Owned & operated by Michael Murrie. Our technicians average over 20 years of experience with Steamex-Eastern. We offer Early Bird Appointments for your convenience! Please contact us by phone for further information or quotes 513-984-1738.

Business highlights

48 years of trusted experience

Services we offer

Residential and commercial carpet & upholstery cleaning, minor water extraction, odor & stain removal, with no high pressure sales. Now offering Ceramic Tile and Grout Cleaning! *Be sure and ask about our Early Bird Appointments! "Quality and Service Since 1976." Please call our office 513-984-1738 for further information or quotes.

Services we don't offer

N/A.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

5.0283 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
98%
4
1%
3
1%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 283 reviews

Peter T.
10/2018
5.0
carpet cleaners
  + -1 more
Very well. Cleaned all areas quickly and efficiently. Carpet look very good!
Description of Work: Cleaned carpets in master bedroom, master bedroom closet, upstairs hallway, office, stairs from first to second floor, stairs from first floor to basement, area rug in foyer, and three area rugs in family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$164

Edwin A.
05/2018
5.0
carpet cleaners
  + -1 more
Showed up on time and very professional, Jeff our technician did an amazing job restoring our carpets to like new condition. We have used other local companies in the past, but none has been able to clean our carpets and a runner, like Steamex, came in the morning and carpets were almost completely dry by 8pm. Great company!
Description of Work: Cleaned 4 rooms and hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

Meredith Z.
04/2018
5.0
carpet cleaners
  + -1 more
Carpet and rug look like new. Tech showed up on time, was polite and friendly. Carpet in the master and guest room cleaned as well as the dining room rug. Will be calling back for a cleaning before the holidays.
Description of Work: Spring Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

DB C.
03/2018
5.0
carpet cleaners
  + -1 more
Off the top, I am very happy with the service, professionalism, and price I received from Steam-ex this morning for these two room The gentleman was courteous and competent and actually arrived a few minutes early He used precautionary equipment to ensure our newly painted staircase was protected from hose damage All stains were treated and removed as expected He was finished within 50 minutes total time and things looked great Finally he advised me to try to avoid traffic for 24 hrs while things dry
Description of Work: Two large rooms, each over 250 sq ft Light colored carpet Coffee stain and soot build up around baseboards and registers in bedroom on a high quality carpet Coke stain and moderate wear in the family room on a lesser quality carpet Both about 5 years worn The first steam cleaning for both I had emptied both rooms off all furniture and obstructions prior to the appointment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Nicholas C.
02/2018
5.0
carpet cleaners
  + -1 more
The gentleman who cleaned my carpets was awesome. He was a professional, he took his time and obviously cared a bout doing a great job. The carpets feel great and look great. I would only recommend that the person I called to schedule do a better job of asking questions about the house to better determine the estimate for services.
Description of Work: I needed all the carpets in my house cleaned. Some stains removed. Move some furniture, although I moved some of it. I had five bedrooms, family room, office, library, formal dining room, finished basement and a craft room along with two stairways cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$665

Christine M.
02/2018
5.0
carpet cleaners
  + -1 more
All the carpets looked great after cleaning. The person who completed the cleaning was thorough and really seemed to care about doing a good job. The price was reasonable as well.
Description of Work: I had all the carpets in my house cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DAVID R.
01/2018
5.0
carpet cleaners
  + -1 more
It went very well. They arrived on time and did good work
Description of Work: I needed the carpet in three bedrooms, a large downstairs room and half of the stairs cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$184

Amy B.
01/2018
5.0
carpet cleaners
  + -1 more
Professional, courteous, worked with me to adjust my service.
Description of Work: whole house carpet cleaning. 7 rooms, 2 stairs & a 30 ft walkway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$374

Melissa K.
11/2017
5.0
carpet cleaners
  + -1 more
Did a great job. I have used several carpet cleaners and without question Steamex Eastern is the best.
Description of Work: Carpets cleaned, living room, dining room, lower level family room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Daniel M.
11/2017
4.0
carpet cleaners
  + -1 more
Did good job but only one person showed up making moving furniture and placing protective pads under legs difficult and was skipped.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ed F.
09/2017
5.0
carpet cleaners
  + -1 more
We have used them for 10 years or more. They are fantastic.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Peter T.
08/2017
5.0
carpet cleaners
  + -1 more
Very well. Cleaned carpet in four bedrooms, master bedroom closet and hallway upstairs and two sets of stairs. Removed stains. Carpet looks good in all areas cleaned!
Description of Work: Cleaning of carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214

Daniel M.
08/2017
5.0
carpet cleaners
  + -1 more
Steamex-Eastern are outstanding. They can highly recommend to me from the realtor from whom I purchased this house, and I got this house back in 2000. She was a top-selling 50 client realtor who was well known in the area and she recommended Steamex-Eastern. I used Steamex-Eastern to clean all the carpets in the house. The owners had already moved out of the house. I had bought a four-bedroom house, and they did great. Every time they've come back since they did great. My wife's super happy with them. I'd use them again.I hold them in high regard. I don't want to use anyone else.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

steven K.
08/2017
5.0
carpet cleaners
  + -1 more
We have them once a year. They are always very reasonable with the price. You can really see and feel the difference after they have been through. They always have been on time. They have always been very good. They come in, put the little booties on and then they elevate the furniture and stuff until the carpet dries and they can put the furniture back.
Description of Work: (For carpet cleaning) I use a company called Steamex-Eastern for professional cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna B.
08/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
This is the sixth time we have used this company to clean our carpets. The technicians that have come to our home are prompt, courteous and very pleasant. The carpets look great and dry within a couple of hours, which is a great plus for us. We will not hesitate to continue to use them. We are most pleased from the initial phone call to the time the job is completed. Excellent job on their part.
Description of Work: Cleaned carpets and an upholstered recliner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane F.
07/2017
5.0
carpet cleaners
  + -1 more
They did a nice job, and were able to get out to stubborn spots.
Description of Work: Four rooms of carpet cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Beverly B.
07/2017
5.0
carpet cleaners
  + -1 more
They were great. I've had them twice this year. The guy is just great. He is just really good to work with. I had some spots on my carpet that I thought would never come up and they got the carpet clean even with those spots so I was delighted with that.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Shane W.
07/2017
5.0
carpet cleaners
  + -1 more
Responsive, on time, and professional
Description of Work: We had our steps and hallway carpet cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kimberly R.
07/2017
5.0
carpet cleaners
  + -1 more
The service provider worked 3 times longer than any other cleaning company I've had.Did an excellent job.
Description of Work: Carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Bryan M.
05/2017
5.0
carpet cleaners
  + -1 more
Glen showed up at the beginning of the given time window after giving me a 30-minute warning call. It was nice to not be kept waiting. He was very professional and very thorough. I have had other carpet cleaners go through my house in about 90 minutes, but Glen was more deliberate and took about 2.5 hours. The extra effort was evident in the results, especially the difficult stains that he was able to remove. He even spent a few extra minutes to clean an area rug for me at no extra charge. These guys are not the cheapest carpet cleaners out there, but they provided a level of service that goes along with the higher price. I would definitely hire this company again.
Description of Work: Needed all carpet in house cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Rose V.
04/2017
5.0
carpet cleaners
  + -1 more
This is a company that takes pride in its work. Everyone I talked to and met was professional and friendly. They did what they said they'd do--called when they said they'd call, came when they said they'd come, and did exactly what I wanted. My carpets look bright, fresh and clean.
Description of Work: Carpet cleaning in my home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Denielle R.
03/2017
5.0
carpet cleaners
  + -1 more
It went well. They arrived promptly and were very nice.
Description of Work: We had upstairs carpet cleaned and three rugs on the main level.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Steamex-Eastern Custom Carpet Care
Thank you for taking the time to post this great rating and review. We look forward to serving your carpet cleaning needs in the future. Regards, Myra Riefle Steamex-Eastern

Coleen K.
03/2017
5.0
carpet cleaners
  + -1 more
Hands down, Best Company for carpet cleaning. A small Company that clearly takes pride in their work, arrived early (!) and cleaned up what I thought to be impossible pet stains. Mike, the owner, who cleaned my carpets and Denise, managing Customer Service were fabulous. Highly recommend hiring--you will not be disappointed!
Description of Work: Numerous rooms required carpet cleaning, some with pet stains deemed impossible to clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Steamex-Eastern Custom Carpet Care
Thank you so much for the great review and ratings! We appriciate your business and look forward to serving your carpet cleaning needs in the future. Regards, Myra Riefle Steamex-Eastern

Debra G.
02/2017
5.0
carpet cleaners
  + -1 more
Technician arrived at the expected time and cleaned the areas requested. He did a great job with a couple of bad stains and the carpet looked like new when he left. It still looks good 2 months later. I was very happy with the service and the cost.
Description of Work: Cleaned carpet in two rooms and one stairway, plus one area rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Steamex-Eastern Custom Carpet Care
We appreciate you taking the time to post this great review. We look forward to assisting you with your carpet cleaning needs in the future. Thank you! Myra Riefle Steamex-Eastern

Beverly B.
02/2017
5.0
carpet cleaners
  + -1 more
The carpet was all cleaned in one hour and it looked terrific. I determined from the look of the carpet that I will hire this company to do the carpet in my house, too. It really refreshes the look of a home to have nice, clean carpets! I was particularly impressed with the removal of about 5 serious spots that I feared were permanent. Great work!
Description of Work: I needed all the carpet cleaned in my mom's condo prior to putting it up for sale.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Steamex-Eastern Custom Carpet Care
Thank you so much for taking the time to post this great review. We look forward to working with you at your home in the near future. Regards, Myra Riefle

Contact information

11369 Williamson Road Suite B, Cincinnati, OH 45241

http://www.steamexeastern.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Water & Smoke Damage,
Ceramic Tile

FAQ

Steamex-Eastern Custom Carpet Care is currently rated 5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Steamex-Eastern Custom Carpet Care accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Steamex-Eastern Custom Carpet Care offers free project estimates.
No, Steamex-Eastern Custom Carpet Care does not offer eco-friendly accreditations.
No, Steamex-Eastern Custom Carpet Care does not offer a senior discount.
No, Steamex-Eastern Custom Carpet Care does not offer emergency services.
No, Steamex-Eastern Custom Carpet Care does not offer warranties.
Steamex-Eastern Custom Carpet Care offers the following services: Residential and commercial carpet & upholstery cleaning, minor water extraction, odor & stain removal, with no high pressure sales. Now offering Ceramic Tile and Grout Cleaning! *Be sure and ask about our Early Bird Appointments! "Quality and Service Since 1976." Please call our office 513-984-1738 for further information or quotes.
N/A.

Contact information

11369 Williamson Road Suite B, Cincinnati, OH 45241

http://www.steamexeastern.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM