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Steamex-Eastern Custom Carpet Care

Carpet Cleaning, Upholstery Cleaning, Water & Smoke Damage,

About us

7 employees. No subcontractors. Cost is determined by the job. Travel charges may apply. Award winning. Owned & operated by Michael Murrie. Our technicians average over 20 years of experience with Steamex-Eastern. We offer Early Bird Appointments for your convenience! Please contact us by phone for further information or quotes 513-984-1738.

Business highlights

48 years of trusted experience

Services we offer

Residential and commercial carpet & upholstery cleaning, minor water extraction, odor & stain removal, with no high pressure sales. Now offering Ceramic Tile and Grout Cleaning! *Be sure and ask about our Early Bird Appointments! "Quality and Service Since 1976." Please call our office 513-984-1738 for further information or quotes.

Services we don't offer

N/A.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

5.0283 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
98%
4
1%
3
1%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 176-200 of 283 reviews

Kevin C.
03/2009
5.0
carpet cleaners
  + -1 more
Glenn Riefle, who did the work at our house, did an excellent job. He was on time, professional and did and great job cleaning our carpet. We were originally planning to limit the number of rooms we had cleaned, but based on the price he quoted, we had more done than we planned. Glenn was efficient and effective and got out stains that other carpet cleaners couldn't for a price lower than what they charged. We will definitely use them again and probably more often based on our experience with Steamex.
Description of Work: Cleaned carpet in multiple rooms and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Bob C.
03/2009
5.0
carpet cleaners
  + -1 more
Great experience! The carpet cleaner was on time, dressed professionally and very nice. I even asked if I could add a couple additional rooms to the already long list and it was no problem. The entire house was cleaned in just over one hour. I would definately use this company again.
Description of Work: We had all the carpets in our house cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Karen B.
03/2009
5.0
carpet cleaners
  + -1 more
From the moment I called to make an appointment, I knew I was in good hands. The receptionist explained how everything worked and was able to set an appointment for less than a week later. The company rep showed up right at the start of the appointment window, provided me with an estimate, and got started right away. The total amount of time was about an hour and 15 minutes, and the carpets looked almost like new! By the next morning, the carpet was dry, just as promised.
Description of Work: Cleaned carpets on two small sets of steps, dining room, living room, and family room. Included treating old pet stains and moving furniture in some areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Marc L.
02/2009
5.0
carpet cleaners
  + -1 more
I was very happy with the service. They were on time, and I thought the price was fair. They gave me a discount without me asking about it. They actually were able to lift an old paint stain in one area, which I'd long-since accepted as permanent.
Description of Work: I had carpet cleaned in three rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Ed F.
02/2009
5.0
carpet cleaners
  + -1 more
Mike is the guy that I always ask for, and he is always here on time and is very professional. They did an excellent job. They are good, especially in dealing with homes with pets. We have a dog, and they took the time to really work hard to get the dog fur out, and make sure that they didn t miss a spot. They call ahead to let you know that they are coming, and not only that, they also call if they are running late, which to me is very important.
Description of Work: I used Steamex for carpet cleaning, and we had them do the whole lower level which is all carpeted, and also two areas on the main floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

DAN P.
02/2009
5.0
carpet cleaners
  + -1 more
The technician showed up at 9 AM sharp, as promised, after calling the day before to confirm the time with us. He was in, did the job, gave me the bill, took the check and was backing out of the driveway 42 minutes later. Very well done.
Description of Work: We had them clean our carpet in the family room and the basement stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR COMMENTS. WE APPRECIATE YOU TAKING THE TIME TO LET US KNOW YOU WERE HAPPY. OUR GOAL IS TO HAVE ALL OF OUR CUSTOMERS SATISFIED WITH THE CLEANING AND SERVICE PROVIDED. WE LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. REGARDS, MYRA RIEFLE, GENERAL MANGER

STEVEN and DEBBIE J.
01/2009
5.0
carpet cleaners
  + -1 more
Steamex is very good. THey got the stains out of my carpets. It is amazing, what they can do. They really got my carpets clean. We also had them spray a carpet protectant on our carpets. They give discounts if you use them again. I decided to use them when they saved carpet in a church, after 10,000 gallons of water had been spilled on it. The price is very good as well.
Description of Work: I hired Steamex to clean my carpets in my family, living, and dining rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Lori M.
12/2008
5.0
carpet cleaners
  + -1 more
They always do a good job. They are on time, polite and do little extra things for me. I highly recommend them.
Description of Work: I have them clean the living room, family room and the stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR CONTINUED PATRONAGE. WE APPRECIATE YOUR KIND COMMENTS. REGARDS, MYRA RIEFLE, GENERAL MANGER

Brian B.
12/2008
5.0
carpet cleaners
  + -1 more
The service person arrived on time. He worked very hard to complete the job as quickly and efficiently as possible. We were very pleased not only with how efficient he was, but also in the quality of his work.
Description of Work: I had them clean all of the carpets in our house which included seven room, two stairways and one hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Steamex-Eastern Custom Carpet Care
WE THANK YOU FOR YOUR KIND COMMENTS AND FOR YOUR CONTINUED PATRONAGE. REGARDS, MYRA RIEFLE, GENERAL MANAGER

HELEN K.
12/2008
5.0
They were wonderful. They responded quickly, and they are really nice to work with. It was a busy time of year, so I was surprised that they were able to fit me in. I was very happy with their service.
Description of Work: I had a pipe explode, and they did water extraction and clean-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Steamex-Eastern Custom Carpet Care
WE AT STEAMEX-EASTERN APPRECIATE YOU TAKING THE TIME TO RATE OUR SERVICE. WE THANK YOU FOR YOUR PATRONAGE AND LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. REGARDS, MYRA RIEFLE, GENERAL MANAGER

Kathy M.
11/2008
5.0
carpet cleaners
  + -1 more
I was very pleased with my experience from start to finish. Justin arrived at the time specified. Immediately started the job. I feel he did an excellent job. He was very professional and yet friendly in response to any questions that I had. My carpets were cleaned thoroughly and efficiently, and dried in a very reasonable amount of time, about 4-5 hrs. He did not over soak the carpets and yet he got them very clean. I feel he is excellent at his job, in all aspects. I will definitely use this company when I require my next cleaning. It has been about 5 wks. since my carpets were cleaned, and they continue to show no soil. No soil has surfaced anywhere on my carpets, as has happened to me in the past in previous residences with other companies.
Description of Work: I had all carpeted rooms cleaned, including a full flight of fairly soiled steps. All large furniture was moved and cleaned under, then returned to original positions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$222

JEFF & DONALEE S.
10/2008
5.0
carpet cleaners
  + -1 more
The price is somewhere between $200-300. Jeff does a great job! I do not feel like I am getting ripped off. Since we use Jeff every time, it is not like a stranger coming into the home. He is very professional. I will continue to use him in the future and would recommend him to others.
Description of Work: We use Jeff Chitwood to clean all the carpets in our home about once per year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane M.
10/2008
5.0
carpet cleaners
  + -1 more
He arrived on time, did an excellent job and my carpets look wonderful. I have two animals, and he cleaned the carpets miraculously!! He even removed a purple stain from a dark-colored gift bag that had leaked onto a tan carpet-which I assumed I could have never been removed. I have had many people clean my carpets over the years-but Steamex eastern is the only one I will call from now on. Thank you for the great job!!
Description of Work: Carpets cleaned in several rooms, hall and steps, open areas in bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Paul L.
09/2008
5.0
carpet cleaners
  + -1 more
Excellent job cleaning the carpets. The best cleaning job I have ever had.
Description of Work: Cleaned the carpets in 5 rooms, hallway, entryway and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$203.48

KEVIN S.
09/2008
5.0
carpet cleaners
  + -1 more
It was excellent. The gentleman arrived on time. He was a quality guy. He did a wonderful job. The price was right. I would recommend this company.
Description of Work: They did a 5 room carpet cleaning, including my living room, family room, dining room, stairs and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Eva K.
09/2008
5.0
upholstery cleaning
  + -1 more
Called the office Monday, asked for Friday cleaning and had it done by 4 pm Friday.
Description of Work: A large basement area and two offices were cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

MINI K.
09/2008
5.0
carpet cleaners
  + -1 more
Quick, responsive, cleaned the carpet, what more can I ask for?
Description of Work: Cleaned basement carpet (less than 500 sq feet).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

MARY F.
09/2008
5.0
carpet cleaners
  + -1 more
We had a light colored carpet with stains - and spots where a "spotter" seemed to have lightened the carpet. Steamex did a job that I didn't think could be done successfully. Carpet like new!
Description of Work: Bedroom carpet cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

John M.
08/2008
5.0
carpet cleaners
  + -1 more
Very efficient, fast and the result was good.
Description of Work: Cleaned living room, hall and bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$73

Response from Steamex-Eastern Custom Carpet Care
THANK YOU SO MUCH FOR TAKING THE TIME TO EVALUATE STEAMEX-EASTERN AND FOR THE EXCELLENT RATING. WE LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. REGARDS, MYRA RIEFLE, GENERAL MANAGER

Mary G.
08/2008
5.0
carpet cleaners
  + -1 more
We have lived in this house 16 years, and we have had our carpets cleaned several time by other individuals, by far this is the best company we have used. Within a week, we received a thank you note with a fridge magnet! That really demonstrates what Angie's List is all about. We would never have found them if we weren't members.
Description of Work: They steam cleaned all the rugs on the first floor and two flights of stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR TAKING THE TIME TO POST THIS RATING AND COMMENTS. WE WORK VERY HARD TO MAKE SURE YOU ARE HAPPY WITH OUR WORK. THE THANK YOU NOTE AND MAGNET ARE A PART OF OUR SERVICE TO SHOW THAT WE APPRECIATE ALL OF OUR CUSTOMERS! WE LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. REGARDS, MYRA RIEFLE-GENERAL MANAGER

TOBY G.
08/2008
5.0
carpet cleaners
  + -1 more
Called because they were on the page of happiness. It looked to be more expensive than it actually was. They charged about half of what I expected to be charged and saved me a fortune. They made moving into my new apartment easy since there were so many other complications. Their technician worked well and did an excellent job, courteous, and worked to get the cleaning machines up the stairs. The carpets dried fast and it looked great. I would definitely recommend them to anyone.
Description of Work: Cleaned area rug in new apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59.95

Response from Steamex-Eastern Custom Carpet Care
I AM GLAD WE WERE ABLE TO HELP YOUR MOVE IN TO BE A LITTLE LESS STRESSFUL. THANK YOU FOR YOUR KIND COMMENTS AND WE HOPE TO SERVE YOUR CARPET CLEANING NEEDS IN THE FUTURE. REGARDS, MYRA RIEFLE, GENERAL MANAGER

Ed F.
08/2008
5.0
carpet cleaners
  + -1 more
They are very helpful when you call. They are very prompt and call if they are going to be late. We have pets and they do a great job. The carpets look great when he is finished.
Description of Work: They cleaned the carpets in 2 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR GREAT RATING AND KIND WORDS. WE STRIVE TO BE SURE ALL OF OUR CUSTOMERS ARE SATISFIED WITH OUR CARPET CLEANING SERVICE. WE LOOK FORWARD TO SERVING YOU AGAIN IN THE FUTURE. REGARDS, MYRA RIEFLE GENERAL MANAGER

DAWN M.
08/2008
5.0
carpet cleaners
  + -1 more
They were prompt, had good communication and the carpet looks great. Pretty much an ideal experience.
Description of Work: They cleaned carpeted stairs, landing and family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$82

Response from Steamex-Eastern Custom Carpet Care
THANK YOU FOR YOUR POSITIVE FEED BACK ON THE CARPET CLEANING. WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO SERVING YOUR CARPET CLEANING NEEDS IN THE FUTURE. MYRA RIEFLE-GENERAL MANAGER

JEFF R.
08/2008
5.0
carpet cleaners
  + -1 more
It was an excellent experience! They were courteous, and very polite while they were in my house. I was pleased that they did not have to move out all of the furniture when they cleaned, and the little mess that they did make they cleaned up before they were finished.
Description of Work: They steamed cleaned the carpet throughout the entire house. I would give them a high grade. They called a half hour before they came out, and they pre-warned me about the stains they would not be able to clean.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Steamex-Eastern Custom Carpet Care
WE AT STEAMEX-EASTERN APPRECIATE YOUR KIND COMMENTS. QUALITY IN OUR WORK IS VERY IMPORTANT TO US. WE LOOK FORWARD TO SERVING YOU AGAIN IN THE FUTURE. MYRA RIEFLE-GENERAL MANAGER

TRACEY G.
07/2008
5.0
carpet cleaners
  + -1 more
The quality of the cleaning was very good. They did a great job getting the spots out.
Description of Work: Steamex Eastern cleaned the carpet in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Steamex-Eastern Custom Carpet Care
WE AT STEAMEX-EASTERN THANK YOU FOR TAKING THE TIME TO SEND YOUR KIND COMMENTS. WE STRIVE TO BE SURE THAT YOU ARE SATISFIED WITH OUR CARPET CLEANING SERVICES. MYRA RIEFLE-GENERAL MANGER

Contact information

11369 Williamson Road Suite B, Cincinnati, OH 45241

http://www.steamexeastern.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Water & Smoke Damage,
Ceramic Tile

FAQ

Steamex-Eastern Custom Carpet Care is currently rated 5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Steamex-Eastern Custom Carpet Care accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Steamex-Eastern Custom Carpet Care offers free project estimates.
No, Steamex-Eastern Custom Carpet Care does not offer eco-friendly accreditations.
No, Steamex-Eastern Custom Carpet Care does not offer a senior discount.
No, Steamex-Eastern Custom Carpet Care does not offer emergency services.
No, Steamex-Eastern Custom Carpet Care does not offer warranties.
Steamex-Eastern Custom Carpet Care offers the following services: Residential and commercial carpet & upholstery cleaning, minor water extraction, odor & stain removal, with no high pressure sales. Now offering Ceramic Tile and Grout Cleaning! *Be sure and ask about our Early Bird Appointments! "Quality and Service Since 1976." Please call our office 513-984-1738 for further information or quotes.
N/A.

Contact information

11369 Williamson Road Suite B, Cincinnati, OH 45241

http://www.steamexeastern.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM