Remodel Cincinnati LLC

Very well indeed

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They were fine overall.

During the first reconstruction of the bench in 2005, we had a few minor disagreements but ultimately the job was finished well and looked fine (see previous entry). Unfortunately, in September 2006, one face of the Corian bench began to separate from the frame. Although Steve could have given us the cold-shoulder, he was very responsive and arranged quickly to re-cement it onto the frame. Now in August 2007, that face and another of the Corian are separating from the frame again. When we called him, again he responded quickly and professionally. This time he is contacting Dupont to figure out why this is happening so unexpectedly. I do not (NOT) feel that this is due to poor workmanship, but is a rare situation, and I am confident that he cares about making sure that we end up with a lasting solution. I have been impressed with the way that he is standing behind his work and his ethics, especially given the initial squabbles we had.

STEVE IS AN ABSOLUTE PLEASURE TO WORK WITH. HE UNDERSTOOD EXACTLY WHAT WE WERE TRYING TO DO AND MADE SOME EXCELLENT SUGGESTIONS. AFTER SPEAKING WITH HIM & HEARING HIS IDEAS, WE TOLD HIM IT WAS HIS JOB TO LOSE. UNFORTUNATELY, WE NEVER RECEIVED AN ACTUAL ESTIMATE LISTING MATERIALS/COSTS. INSTEAD, WE SPOKE ON THE PHONE A FEW TIMES AND STEVE JUST GAVE SOME VAGUE BALLPARKS. AFTER ALMOST TWO MONTHS, WE WENT WITH A DIFFERENT CONTRACTOR AND EXPLAINED TO MR. ZIMMER THAT ALL WE WERE EVER LOOKING FOR WAS A WRITTEN ESTIMATE AND EXPLANATION OF COSTS. HE THEN SAID THERE WAS A ''MISCOMMUNICATION'' SOMEWHERE AND THAT HE WAS WAITING FOR SOME ''FORM OF COMMITMENT'' BEFORE WRITING UP AN ESTIMATE. WE WERE DISAPPOINTED BECAUSE WE GENUINELY LIKED HIS IDEAS AND WANTED TO WORK WITH HIM. HE IS EXTREMELY KNOWLEDGEABLE, HONEST AND STRAIGHTFORWARD AND HAS GREAT REFERENCES. WE ARE THRILLED WITH OUR NEW PORCH AND LOVE THE CONTRACTOR WE FOUND, THOUGH WE HAVE LITTLE DOUBT THAT STEVE WOULD HAVE DONE THE SAME GREAT JOB

ALTHOUGH I DIDN'T HAVE THIS COMPANY COMPLETE THE KITCHEN REMODEL I APPRECIATED ALL THE ADVICE AND CONCERN.

THEY WERE ALWAYS PROMPT, AND THEY KEPT THE HOUSE CLEAN WHILE THEY WORKED. THEY DID SOME MINOR DAMAGE TO THE FLOOR TILES OF THE SHOWER, AND DIDN'T SEEM PARTICULARLY CONCERNED ABOUT IT. OUR BIGGEST PROBLEM WAS THAT WHEN THE FRAME OF THE BENCH WAS BUILT (OUT OF CINDER BLOCK AND CONCRETE), IT WASN'T BUILT AS PRECISELY SQUARE AS IT COULD HAVE BEEN. I WARNED HIM THAT I THOUGHT THE SURFACES WERE NOT PLUMB, SQUARE, AND TRUE, BUT HE TOLD ME THAT I WAS BEING TOO PICKY. WHEN THE CORIAN FACE WAS ADDED TO THE BENCH, THE CORIAN WORKER SAID THAT HE HAD PROBLEMS GETTING THE PIECES TO FIT NICELY BECAUSE THE BENCH WAS SKEWED. STEVE AND HIS SUBCONTRACTOR THEN CONTINUED TO BLAME EACH OTHER FOR THE FACT THAT THE BENCH DIDN'T LOOK QUITE RIGHT. THEY THEN HAD TO REMOVE MANY OF THE PIECES AND TRY TO SHIM IT TO MAKE IT LOOK MORE TRUE. ULTIMATELY IT LOOKS ''O.K.'', BUT NOT SPECTACULAR, CONSIDERING IT COST OVER $4000.

PRE-SCREENS HIS CUSTOMERS TO MAKE SURE THEY ARE A CORRECT FIT. KNOWLEDGEABLE AND FRIENDLY, FELT CONFIDENT IN HIS SKILL LEVEL AND THAT HE HIRES GOOD QUALITY PEOPLE TO DO THE WORK. A BIT PRETENTIOUS THOUGH AND FELT HIS RATES WERE HIGHER THAN THE NATIONAL AVERAGE WHICH RANGES FROM $90-125.00 PER SQUARE FOOT. IF YOU ARE WILLING TO PAY TOP NOTCH PRICE I AM CONFIDENT THE JOB WILL BE DONE RIGHT.

STEVE IS VERY DETAILED. HE DOUBLE CHECKED WITH ME ON ANYTHING THAT HE WASN'T 100% SURE ABOUT. HE WAS FLEXIBLE WHEN I ADDED ADDITIONAL WORK IN THE MIDDLE OF THE PROJECT. WE WORKED HARD TO FIND JUST THE RIGHT ITEM THAT I WANTED. HE AND HIS EMPLOYEES ARE VERY PROFESSIONAL. THEY WERE ALWAYS ON TIME, AND CLEANED UP AFTER THEY WERE HERE.

STEVE IS VERY PROFESSIONAL AND A NICE PERSON. HIS PEOPLE WERE ALWAYS ON TIME, VERY CAREFUL TO CLEAN UP AFTERWARD AND DID GOOD WORK. HOWEVER, THE SUBCONTRACTOR HIRED TO CUT AND INSTALL THE GRANITE WAS NOT TIMELY, ALTHOUGH THEY DID A BEAUTIFUL JOB. STEVE WAS VERY CONCERNED ABOUT THEIR TARDINESS AND WORKED HARD TO GET THEM BACK ON SCHEDULE. I WOULD HIRE STEVE TO DO REMODELING AGAIN IN A MINUTE, HE IS A JOY TO WORK WITH AND DOES GOOD WORK.

RESPONSIVE & PROFESSIONAL. DID WHAT HE SAID, ON TIME, AND WITH GOOD FOLLOW UP.

STEVE ZIMMER IS THE MOST PROFESSIONAL SERVICE PERSON I HAVE EVER DEALT WITH. HE MADE SURE EVERY LAST DETAIL WAS ACCOMPLISHED TO MY FULL SATISFACTION, EVEN CHANGED STYLE OF BEADBOARD WHEN THE ORIGINAL KIND WASN'T AESTHETICALLY PLEASING. I AM 100% SATISFIED (AND IMPRESSED!).

SMART, CAPABLE AND COMPETENT, VERY TRUSTWORTHY. UNDERSTOOD PROBLEM, MADE SOUND SUGGESTIONS AND THE REPAIRS WENT LIKE CLOCKWORK. MADE A SMALL ERROR AND DIDN'T HESITATE TO FIX IT. USED THEM A SECOND TIME WITH EXACTLY THE SAME RESULTS.

SUPPOSED TO CALL BACK ON A MONDAY AND HEARD NOTHING

EXTREMELY HELPFUL, SOMEWHAT HARD TO SCHEDULE, BECAUSE HE WAS BUSY. A BIT MORE EXPENSIVE, BUT THE QUALITY MAKES THAT A VALUE. WITH HIS SCHEDULE, CUSTOMERS NEED TO BE FLEXIBLE

HE NEVER GAVE US THE COURTESY OF RETURNING PHONE CALLS.

MADE APPOINTMENT AND NEVER CALLED TO SAY HE COULDNT MAKE IT AND NEVER SHOWED UP.

THEY DID JUST A WONDERFUL JOB...TIMELY, CLEAN, NEAT, STEVE ZIMMER HAD GREAT AND INNOVATIVE IDEAS. THEY WERE VERY PROFESSIONAL. NEVER BEEN AS PLEASED

THE COMPANY REPRESENAITIVE WHO CAME TO DO THE ESTIMATE WAS COURTEOUS AND FRIENDLY AND SEEMED AS IF HE WANTED TO DO THE JOB.

MR. ZIMMER SCHEDULED A TIMELY APPOINTMENT FOR THE ESTIMATE AND CALLED WHEN HE RAN ABOUT TEN MINUTES LATE. I WAS VERY OPTIMISTIC ABOUT HIS COMPANY, UNTIL THE ESTIMATE FAILED TO ARRIVE.