Nelson Comfort

The electrician who came to do the work called before coming out and arrived at the appointed hour. My first impression of Gary Clark was his professional appearance. He was well groomed and wearing clean appropriate work clothes. Gary scoped the work and then worked up a price to do the job before beginning. After agreeing to the quote he proceeded to install the outdoor lights. He encountered some problems in replacing a light that had been installed incorrectly when our house was built but was able to work through the issues and completed the job. For the indoor work Gary put on shoe covers to keep from tracking dirt into the house. Although Gary has installed a lot of ceiling fans he was unfamiliar with the brand we had purchased. No problem, however. It didn't take him long to figure out what parts were needed and what parts weren't. Gary pointed out some bad wiring when he removed one of the fans and said he was surprised the fan hadn't shorted out at some point. He repaired the problem. Both fans had remote controls, but I had purchased an additional wall switch to control the fan and fan light. Gary installed the wall switch and it required a new cover plate - two switch, one style line plate. He didn't have one on his truck so called his shop and a co-worker drove it out to our house, nice service. Gary removed the old fans and lights and took them with him. Overall excellent experience with Gary and Nelson Comfort. I wouldn't hesitate to recommend this company and will definitely be using Nelson Comfort for my future electrical needs.

The gentleman that came was very nice. I am going to use them the 22nd of September.

He showed up a little later than I expected but no problem. He checked my system in the basement, outside, and the themostat. He always covered his shoes prior to entering the house. The AC is wroking much better than before. I am very pleased with the results.

The cost of an inspection was about $100 less than the first electric company I called. Gary arrived exactly on time, and did a very thorough inspection. He found an outlet with the wires hooked up backward and he went ahead and fixed it for us at no additional charge. While we were there, I noticed that the garage door openers weren't able to be plugged in, so he gave us an estimate for how much it would cost to have outlets installed for them, and he used an extension cord to check them for me and see if they work. Overall, he was very nice and helpful. We will definitely be calling Gary and Nelson Electric for all of our electrical needs after we purchase the house.

The AC went out and it was over 90 degree's out. I called a company we had used before but they could not come out until the next day in the afternoon. I looked on Angie's list and found 2 companies that were close by that had gotten good ratings. The first one could come the next day so I called the second one, which was Nelson's. I told them I was trying to find someone to come out today (it was about 2 in the afternoon by this time). He said no problem, he could have someone over in about 1-2 hours. I set them up to come. They called when they were about 30 minutes away. My husband stayed out side with the guy and the guy told him exactly what he was doing. First he checked one thing and it worked fine. Next he checked another thing. He told my husband exactly what he was checking and why. So my husband was able to see when he checked the capacitor that it was the thing not working. He went and got one from his truck and installed it. They turned the AC back on and it worked just fine then. We were thrilled that they were able to come so quickly and my husband said the technician was very professional and helpful. I would definitely recommend this company highly. We were so pleased.

I am very satisfied with the work that Roger did. He was informative and performed the service exactly as expected. He gave me some good tips.

Greg was spectacular and I plan on specifically asking for him on similar service in the future. It went very well.

Extremely impressed. I called before hours began on a weekday. I left a message, and they actually returned my call within a couple of minutes of the start of their day. Even though we were in a terrible heat spell, they came the same day. The serviceman (Russ) was on time, courteous, and professional. He didn't try to convince us we needed a new unit. He made the repairs quickly. This is how business should be conducted. A+.

Overall my dealing with Nelson's was excellent - I am very pleased.

It’s been an excellent experience.

The work was supposed to be about $700, but it ended up being about $500 because they did not replace the ceiling fan. They just hooked up the loose wire, and I saved $200 because of that. I wasn’t at home but my husband was, and they told him that they had reconnected the wire. He was busy doing something with the kids, so he thought that was what I had hired them to do and didn’t realize that they were supposed to replace it. They did connect the lamp, but the first time it rained, the electricity went out in half the house because the lamp they had connected blew a fuse; they had not wired the lamp right. I think they told me it would cost another $375 to wire the lamp, and that was probably because they had to wire the length of the yard. I thought that since I had already paid for the work, there would be some sort of warranty on it but there wasn’t. I had hired them to replace the attic fan with a quiet one with a thermostat connected for humidity and heat, and instead, they just hooked the wire up on the old fan, and it is rattling away up there making a horrible sound. When they looked at the ceiling fan, they said that it was a remote controlled ceiling fan, and somebody had wired it to both the wall and the remote. When someone turned the light switch off, the ceiling fan didn’t go on when they turned it on with the remote, and it burned out things around the ceiling fan; it wasn’t their fault, but they said that they could not fix it as it needed a new motor. I ended up with nothing being resolved. I would not hire an electrician in the future unless they guarantee the work. They were very nice and showed up on time. They were polite and professional. Their price of $100 an hour is about average for an electrician. I would recommend that people make sure that they are at home when they do the work and supervise the work. Only one of the things that I had hired them to do is working. They were good about calling back; they called back within 24 hours. I thought I was going to get great work done, but it was normal. They were not interested in giving a discount or some sort of warranty on the work that they already did. I would not use them again in the future.

First off I was not aware that Nelson bought Hilliards until Nelson called back when I knew I called Hilliards. They did not warn me of any service charge and there was a fee. Secondly, they said my doorbell was worn out, which I believed and replaced with a new one. I offered to go with them, but they said “no no no, I can pick it up.” He came back with a box; I had a two-tone door bell. He opens the box and this is a doorbell. I asked for a receipt and he did not furnace me a receipt, additionally he should have left the old doorbell with me and he did not. I am not too happy with Nelson. Hilliards was fabulous. They should have identified the fact that there would be a diagnostic fee. I did not get to pick out the door bell and I did not get a receipt and I was still charged for it. I also wish he would not have taken the old equipment with him. He should have at least asked me if I would like them to take the doorbell and now I don’t know what they put in. They just had very questionable business practice.

Nelson did a great job. They scheduled me right away when my A/C was not functioning, and they called in advance of their visit and were very knowledgable on the service call.

I chose Nelson off of your list and called them. It was not an emergency since all other lines were working, but Joe came out to take a look within two hours of calling them. I called at three in the afternoon. He did some checking. He said he had another stop and would return the next morning around 8:30 AM. He did, and was here within 15 minutes of that time. He worked for about two hours and fixed the burned out line. It was not easy to find and he had to test every plug in the house and climbed up in the loft several times. I had run a line into the house to run the freezer and booster to the cable TV line. When Joe was finished he made sure everthing was plugged back in and running properly before he left, including my computer upstairs. Joe was pleasant and professional as he went about his work. I need the electrical panel updated. He mentioned that, but did not pressure me to get it right now. I will definetly use them again.

I was given different ideas and prices ranged that worked best for my home and allowed me to save money on my utility bills. Tony did a great job in helping me decide the best system and Greg's installation was on time and completed in a day. Greg also provided us with great tips on getting the most out of our furnace and controlling our utility bills. I will continue to use Nelson Comfort to maintain my heating and air, and won't hesitate to use their other services.

Nelson Comfort's service was excellent.

They were very professional and punctual, and did a good job. They presented themselves well, which was why we went with them, and also because of their price, which was very reasonable. The staff was great; they were very friendly, knowledgeable and informative. I was very happy with their work. I would rate them highly and would use them again in the future if necessary.

I spent a little more than $4200 on that service. They filed Duke Energy and got me a tax credit and provided me paper work to file for income tax to get the energy credit deduction. There were actually two furnaces that were made by the same company, but with a different name. The other company was a little cheaper, so I was going to go with them, but this company came down and matched the price, so I used them because I knew somebody that worked for them. I would tell others that I don?t know a lot about their electric and I think that is a new service they are offering and they gave me a coupon for that I think if I wanted any electric work done. I think that they responded fairly quickly and it took them all day to do the work. I had to be somewhere that day and the installers made sure that everything I needed done or they needed done they got done before I left. I thought that they were very accommodating according to my schedule. They responded pretty quickly to present me with a quote. I think that their pricing was fairly competitive. When I took my daughter to school and got back they were here.

Very pleased. When Joe called back (this was a Sunday and the answering service passed a message to him) he explained the charges up front. When he arrived about 45 minutes later, he looked at the box, did some work, then showed us the problem and how he fixed it. Joe explained that the loose lugs caused poor connections, which made the wire heat up and melt the covering on the wire. He tightened all the connections. I ran some appliances to make sure the problem was solved and it was. Joe even called back later to make sure everything was working ok.

They did excellent work and delivered as promised.

They come twice a year to do service on our systems. They are very knowledgeable, professional. They always come on time. We have been very happy with their workmanship. Their repairs have always been correct. We have had no problems with this company.

Other electricians came out and estimated having to open up the wall (requiring repair, painting and more $$). Joe Holt (from Nelson) came out and said he thought he could work around the existing structure and electrical boxes to minimize or eliminate needing to open up the wall. He quoted me the job at considerable savings but said that if he was wrong and he had to open up the wall, the estimate would stand. When it was all said and done, Joe got the wiring installed with no damage to the existing wall. It took him a bit of creative "gap finding" and he had to drill a couple of holes in the basement walls (to gain access to the family room wall). In and out in two hours with no mess left behind. If I'd have known it would be this easy, I'd have had it down years ago.

When I called to make an appointment the woman that answered the phone had never heard of Angies List big deal. Thats a good way to start. I finally got an appointment and the inspection was conducted on 11/11/2010. There were three recommendations. The first was to run a dedicated line to the microwave ($210), the second to repair a TV outlet ($114) and the third to do something to the water line because I had installed a Culligan system that disrupted grounding??? The technician was not sure how to handle it so he said, "We will follow up with cost to repair" That is the last I ever heard from this company. They also gave me a $25 coupon to use if I had the work done. However, the coupon had expired several weeks before they gave it to me. I am not happy with Angies List for this referral.

They were very good and were pleasant. He fixed them on a reasonable schedule and was able to complete the work to my specifications. He had to go to the store to pick up the parts as well.

I have an annual maintenance and service contract with Nelson. During the summer AC call, the freon level was low and a leak was detected in our 17 year old coil inside the furnace. We called Tom Mounce at Nelson to discuss a new AC system. Tom came out to check our system and gave us a quote on a Bryant AC to replace our Carrier system. Before acting on this quote, I learned that there was still a 1500 tax credit available on replacing the furnace. Although the furnace was still working, the tax credit significantly reduced the overall cost of also replacing the furnace so we had Tom quote on replacing both the furnace and AC at the same time. We agreed to the quote and set an installation date. The installation date fell on the day that the rain, the first in six weeks, was forecast. Nevertheless, Greg arrived at 8:00 AM and started the removal of the old system. Soon he was joined by Rob and Bruce. They worked without a noticeable break and the system was in place, ready to use by 4:00 PM. Rob and Bruce worked in the rain to install the outside AC compressor. Before leaving, they cleaned up everything and left the furnace room/laundry spotless. Greg took the time to explain several things about the new furnace and the AC which has the most current freon refrigerant. Tom Mounce took care of submitting the warranty registrations to Bryant and getting copies of the completed warranty documents to me. I really enjoyed this total process and the equipment is working flawlessly.