Nelson Comfort

They are excellent. I have a maintenance plan where they do a check up twice a year and they do a good job checking it out. I would highly recommend them as well.

Nelson installed our new furnace and AC last year, summer 2017. We were happy with them and decided to go in their annual plan although they are more expensive than others. When it came to the first scheduled maintenance a year later everything went well. Technician said the filter needed to be changed. He said I could buy it myself and I did order one the next day to save some money. One week after the technician came out AC would not come on. It was a hot day. I called Nelson and they sent out the same technician, who told my wife, the issue was the dirty filter. The filter I ordered but had not arrived yet. For this advice I was charged $79. the filter came the next day. Suffice to say, I was angry. The technician did not warn me, my AC could malfunction within a week after service if I don’t change the filter. I would have bought their overpriced filter if I had known that. He recommended to order it. He knew it would take a week or so to arrive. I called Nelson, left a message, told them, I will not pay for this. Of course they sent me a bill. And another bill. FinalIy I sent them the check with a letter explaining my dissatisfaction with them. I also canceled my service plan. Since I had 1 maintenance service left, I suggested if they not cash the check we can call it even. ( actually not, since their plan is much more expensive, but I had to cut my losses). Nelson responded by sending the check back, voided, with NO letter, no communication, nothing. Just the check in an envelope. What a superb level of customer service. Unbelievable. There are tons of HVAC service companies out there who want to earn and probably keep your business. Nelson is not one of them and I do not recommend them. It’s a shame.

I have used Nelson for a number of years. 4 years ago they put in a new geothermal system and standby generator at my home. They have serviced both bi-annually since then.The generator failed to operate recently, and the service received was alarming. The technician diagnosed for almost 3 hours and eventually determined that a $700 part/repair was needed and not covered under warranty. The unit would not transfer the home back to utility power. When asked if we could simply bypass the generator to run on utility power while we waited on the part, the answer was no. After 3 days without power I called another Generac supplier locally. After coming out same day to look at the generator one simple switch was pulled to restore power to the home. Further, the $700 repair part that Nelson stated was broken was actually fine. The switch that needed replaced was recalled by Generac a couple years back. Nelson never performed the warranty campaign replacement during the numerous service calls. It was also apparent that the valves had not been timed, and two major bolt were missing from the initial install on the manifold. No firmware updates had been made during those maintenance visits either causing several faults on the unit. In short, Nelson is a good HVAC company. I would never contact them for any electrical or generator based services and unfortunately after this experience I will not be using for any services.

Competitive price, installers were friendly and professional

did a good job. I have not noticed any problems as of November 15, 2017

I have used them multiple times. They are very polite and seem very knowledgeable. They took care of what we needed. We signed up for a service plan.

Scheduled a 9:30am appointment. One hour prior the appointment Nelson office calls to say appointment needs to be changed or canceled , Nelson was unable to keep appointment. I rescheduled for Noon same day. No show at Noon, then after waiting nearly 1 hr I call the office, I was updated the technician will likely show in another 20 mins or so. No apology offered. Frustrated I canceled the "Noon" appointment and called another more reliable company.

The equipment came at an excellent price. Installation was faulty, they needed to come back a couple of times to finish or correct what was done at installation. Because the quality of the installation has such a big impact on performance, I don't feel confident that I'm getting the full value of my high efficiency furnace.

I really like them they are very reliable, professional and been with them for many years

We are very pleased with them. We're on a maintenance plan where they come twice a year. Once in spring for AC and once in fall for furnace. Top quality service and responsiveness. The workers are very good and knowledgeable, they told us what was going on. They were very thorough and courtesy.

We use Nelson Comfort for our heating and air conditioning service. We actually got referred to them by you and we're very pleased with them. We're on a maintenance plan with them and I think it's like $79 a month or something like that. It's an annual plan where they come twice a year. Once in the Spring time for the air conditioning and once in the Fall for the furnace. I don't know if it's $79 a year or $129 a year. We would definitely use them in the future, we have had so many previously, that we weren't real thrilled with and we're happy with what we have now. I would tell other that they are a top quality service in responsiveness. The workers were very good, knowledgeable, I mean they told us what they were doing, explained what was going on, and they were very thorough and courteous.

The people are very good, their very knowledgeable, they very prompt and their prices we haven't comparison shop but I would think that their in line. They also installed a new furnace for us when the old one conked out some years ago, they did a very good workman like job on that like everything. He just seemed very knowledgeable and it made sense and there was no charge for the service and he said you know if you ever want to go back to the old filters that you had, he said their perfectly alright that their safe they do the job but not as efficiently as the new paper filters and he said that I just leave the old ones here but he said after a few months check the paper filters and I think you'll be surprised to see how much it is picking up as far as dust and in particular and so we went with that recommendation, that's an example of what I think is their standard of care and they stay very up to date with the latest developments. The technician who was out here recommended that we try a new filter, he said it's becoming common in the industry, it's lighter and works more efficiently and he gave us this filter to experiment with to use, so I'm impressed with that because we weren't having any problem with the filters and again the filters are okay the electric ones we had but he was just bringing us up to date on what was the latest going on in the industry and these paper filters I believe are far less expensive than the filters that we've had.

The replacement was $1,255 for a 50-gallon water heater. I can always count on their professionalism. They are knowledgeable and thorough. They are punctual, they complete their work to our satisfaction. With respect to installation, they’ve done a very good job of installing the units I’ve mention. Heating, air condition and hot water.

We're very pleased with their service. Their very professional, I believe their prices are competitive they don't push any particular line of products whether it's heater or air conditioning units, they installed them all and they do a good job we believe that their on top of the products they sell and service and install, to me it meets all of the expectations that we have when it comes to good service for a/c and heat.

Of course, we were entering the coldest stretch of weather we have had this year and the gas furnace stopped working. I called Nelson Comfort, and they sent a technician over to access the problem. They were rather busy, and Elliot arrived at 2:00 AM and had the issue diagnosed and the gas furnace back up and running by 2:45 AM. The problem was a bad circuit board, and even though it was operating again, the gas furnace could stop working again at anytime. Therefore, Elliot returned the next day to replace the circuit board. I have used Nelson Comfort since we moved into our house (7 years) and have always been extremely satisfied with their technicians and service. I have no hesitation recommending them to friends and family. I have also maintained the service contract during this time.

Great, seems to to be working fine, but cold weather has just gotten here. My wife felt comfortable with their service guys in the house, which has not always been the case with other contractors.

Maintenance check before the cold weather arrives. He was on time - checked everything out. No problems. Yes - I plan to use them again next year.

Nelson came to check the operation of the air conditioners of two homes we own. The service was fine. I have to say the best thing about Nelson is the office staff is responsive and caring. They seem to have staff that has been around a long time and knows how to schedule appointments and make cell phone reminder calls to the home owner so all goes smooth.

I'm writing this review since I was prompted to when I logged in today. I did not hire Nelson Comfort to replace my Heating and Cooling system, but I really liked the man who came out and discussed it with me. He arrived when he said he would and was courteous. He wasn't a pushy sales guy looking to speak poorly about the prior service company. I would have purchased a whole new system from Nelson Comfort if I had not found a compelling reason to use a service through being a member at Costco. Even though I didn't use their installation service, I was impressed.

Courteous and timely, very knowledgeable. They also installed our air conditioner in 2014 and had the most reasonable prices of all the HVAC companies we looked at. They did not try to upsell us on an air conditioner but steered us toward a reasonable and appropriate model for our home and needs.

Our AC wasn't cooling, so Nelson came out (very quickly -- in less than 24 hours of me calling) and assessed the reason why it wasn't working -- simply due to the fact that we hadn't replaced the air filter in several months! It was slightly embarrassing, but our technician was extremely professional and took care of changing the filter. We won't make that mistake again, but we will call Nelson again if we have heating or AC issues. They are a great company.

Very professional and cleaned up

Prompt knowledgeable thorough inspections have kept my older system in great condition. Electrical was prompt and the repair worked.

My furnace quit working on one of the coldest days of the winter. Nelson could not have been more responsive or professional. They came within hours of my call and installed the new furnace the next day. They even provided space heaters for the night which worked very well. I will use them again.

I called the company I usually use, but they were booked almost two weeks out so I googled HVAC near my home, found Nelson Comfort and then used Angie's List to read reviews. When I called, I was greeted by a lovely woman named Sandy who had a southern politeness to her voice. She told me she could probably get me in the NEXT day and I thought that was perfect. Sandy called a few hours later letting me know that a technician could come over the same day, but unfortunately I was not available to be home. I received a call at 8am the next day and Sandy said she could have someone over by 10am. Yippee! Nick pulled up in a well maintained company van. He wore the company uniform, including a blue polo and baseball hat.... well groomed (I don't know.... I just feel better when service companies wear uniforms....and don't smell like smoke, lol). Nick greeted me and asked what kind of issues I was having. I told him that my a/c unit was blowing air, it just wasn't cold. He checked the thermostat, heat pump, furnace and ran a few tests. He determined that I was low on refrigerant, told me the price per pound before he did any work. I believe the price was $166 for the first pound and $66 for each pound thereafter. Told him to proceed. I love learning about how things work, so I asked a few questions and he was more than happy to answer all of them. He was finished with his work and he gave me two well organized and carbon copied forms to sign. Everything about this company was very professional. I will NOT be using my previous servicer and will now be using Nelson Comfort!