Karl Mattes Co Inc

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ESTIMATE WAS QUICK AND PERFORMED WHEN EXPECTED, AND THEN WORK WAS EXACTLY AS BILLED. VERY CAREFUL TO ENSURE THAT NO MESS WAS MADE. WE HAD NO OTHER ESTIMATES, SO I CANNOT JUDGE THEM ON PRICE.

KARL SR. CAME AND INSPECTED SOON AFTER I CALLED AND THE WORK WAS PERFORMED SOON AFTER THAT. THE MEN WERE PROFESSIONAL AND HELPFUL AND WERE CAREFUL WITH THE ASHES AND DIRT THAT WAS COMING OUT OF THE FIREPLACE.

KARL MATTES PROMPTLY RETURNED OUR INITIAL PHONE CALL AND CAME OUT TO GIVE US A FREE ESTIMATE. WE RECEIVED HIS WRITTEN ESTIMATE IN A VERY SHORT TIME. AFTER ACCEPTING HIS ESTIMATE, A TIME FOR THE WORK TO BE DONE WAS SET AND THEY ARRIVED RIGHT ON TIME TO START. KARL OVERSAW THE BEGINNING OF THE JOB, WHICH WAS DONE BY TWO OF HIS EMPLOYEES, AND CHECKED ON THEIR PROGRESS. THEY WERE EXTREMELY NEAT AND COURTEOUS WHILE THEY WORKED AND IT WAS COMPLETED IN LESS THAN A DAY WITH ALL CLEANUP DONE BY THE MATTES EMPLOYEES.

COMPANY ARRIVED ON TIME. BROUGHT IN EXTRA DROP CLOTHS SO THEIR SHOES WOULD NOT DIRTY THE CARPET. GENTLEMEN WERE VERY PROFESSIONAL AND COURTEOUS. SUGGESTED SOME EXTRA THINGS THAT NEEDED TO BE DONE TO MAKE CHIMNEY SAFER. THINGS WE WERE NOT ABLE TO SEE FROM THE GROUND. ONCE WEATHER WARMS UP A BIT, WE PLAN TO HAVE THEM BACK TO COMPLETE THE EXTRA WORK.

SERVICE PEOPLE WERE ON TIME, QUICK TO IDENTIFY THE PROBLEM AND OFFERED ADVICE. THEIR ADVICE WAS APPRECIATED AND WELL RECEIVED.

I HAVE A LEAK WHOSE ORIGIN IS UNKNOWN. KARL CAME OUT AT THE APPOINTED TIME AND SPENT 45 MIN LOCATING THE LEAK. UNFORTUNATELY, HE DIDN'T DO THE TYPE OF WORK REQUIRED. HONESTY AND HARD WORK ARE A RARE FIND THESE DAYS.

CONVERTED MY WOOD BURNING STOVE INTO A GAS LOG FIREPLACE.

THEY WERE PROMPT AND CAME WHEN THEY SAID THEY WOULD. THEY WERE VERY HONEST, I HAD ASKED THEM TO DO SOME EXTRA THINGS AND HE CHECKED IT OUT AND ADVISED THAT THE EXTRA SERVICE WASN'T NEEDED. WE WERE HAVING A RACCOON PROBLEM AND HE GAVE ME THE NAME OF AN ANIMAL REMOVAL COMPANY TO GET THAT DONE BEFORE HE INSTALLED THE CHIMNEY CAPS. THEY ARE VERY NEAT AND CLEAN, ALSO DID GOOD REPAIRS. I FOUND SOME MORTAR ON PART OF MY CHIMNEY AND THEY WERE VERY RESPONSIVE IN COMING BACK TO CLEAN IT UP.

NICE JOB! ON TIME AND REASONABLY PRICED.

THESE GUYS WERE ON TIME, VERY POLITE AND REASONABLY PRICED. THEY DID NOT MAKE A MESS FOR US TO CLEAN UP! IT IS REFRESHING TO WORK WITH A CONTRACTOR THAT PERFORMS QUALITY WORK.

ALTHOUGH THE OWNER WAS VERY POLITE, HE QUICKLY LOOKED AT BOTH MY FIREPLACES AND DETERMINED THAT NO CLEANING WAS NECESSARY AT THIS TIME. A FEW DAYS LATER I RECEIVED A BILL FOR THE SERVICE CALL. I ASSUMED THAT THERE WOULD BE A SERVICE CHARGE, BUT NOTHING WAS EXPLAINED TO ME AHEAD OF TIME. I FELT THAT $65 WAS A BIT MUCH FOR ONLY A FEW MINUTES. WHEN I CALLED HIS OFFICE TO DISCUSS THIS, THE REPRESENTATIVE WAS EXTREMELY RUDE, TOLD ME THAT IT WAS A STANDARD CHARGE AND I NEEDED TO PAY THE BILL. I TOLD HER THAT I WOULD PAY, BUT JUST WANTED TO DISCUSS THE RATIONALITY OF THE FEE. SHE TOLD ME THAT "IT'S JUST THE WAY IT IS, THANK YOU", AND HUNG UP ON ME. BASED ON THE EXTREMELY UNPLEASANT ATTITUDE OF THE RECEPTIONIST, I WILL NOT DO ANY BUSINESS WITH THEM.

KARL CAME TO THE HOUSE TO MAKE THE ROOF REPAIR ON A SATURDAY MORNING. HE WAS AT THE HOUSE LESS THAN 1 HOUR AFTER I CALLED. HE MADE THE REPAIR ON THE ROOF IN THE POURING RAIN.

KARL MATTES SR. CAME TO OUR HOME AND GAVE US THE QUOTE. HE WAS VERY NICE, VERY KNOWLEDGEABLE, AND WE WILL PROBABLY CALL HIM BACK TO QUOTE ON DOING SOME INSIDE FIREPLACE BRICK REPAIRS AND FLUE CLEANING, ETC... PLUS CHIMNEY SWEEP WORK IN THE FUTURE.

THIS IS A GREAT SMALL COMPANY AND THEY DID A SUPERB INSTALL. A BIT MORE EXPENSIVE THAN SOME OF THE COMPANIES I GOT BIDS FROM, BUT THEY USE QUALITY MATERIALS AND THEIR OWN CREWS. THE INSTALLERS WERE FRIENDLY AND DID A GREAT JOB, DESPITE WORKING IN THE WINTER.

MY EXPERIENCE COULD NOT HAVE BEEN BETTER. DAVE AND GEORGE WERE SO NICE AND COURTEOUS. SO WAS MR. MATTES. I WOULD GIVE THEM AN A+++.

I HAVE SEEN WORK PERFORMED BY THEM ON OTHER PROPERTIES IN THE PAST.

THEY WERE A BIT HARD TO GET BECAUSE VERY BUSY, BUT THE WAIT WAS WORTH IT. VERY PROFESSIONAL JOB.

THEY ALWAYS RETURNED CALLS BUT IT MAY HAVE BEEN AS LONG AS A COUPLE DAYS. FOR NO EXTRA CHARGE THEY REMOVED AN OLD TV ANTENNA FROM OUR ROOF AND CLEANED LEAVES OUT OF OUR GUTTERS. BOTH VERY NICE GESTURES!

REQUESTED AN ESTIMATE ON 8/26/02 AND HAVE NOT HEARD FROM THEM AS OF 9/26/02. THEY SAID THEY WOULD GO TO MY HOUSE AND GET ME AND ESTIMATE IN 14 DAYS.

THEY DIDN'T TRY TO OVERCHARGE FOR THINGS I DIDN'T NEED. VERY GOOD ABOUT GIVING INFORMATION ON THE CHIMNEY

THEY WERE WILLING TO CLEAN MY CHIMNEY AND DO SOME SPECIAL REQUESTS REGARDING INSTALLING A BAT HOUSE THAT ID WANTED TO PUT UP ON MY CHIMNEY. THEY WERE VERY HELPFUL AND KNOWLEDGEABLE. KARL WAS A VERY COMPETENT FELLOW.

DEBBIE, THE RECEPTIONIST WAS VERY HELPFUL IN SETTING UP APPOINTMENT. TECHS WERE VERY FRIENDLY AND KNOWLEDGEABLE. DID A WONDERFUL JOB.

WE'VE JUST MOVED, AND I WANTED TO BE SURE THE FIREPLACE WAS SAFE BEFORE FALL COMES AND WE'LL WANT TO USE IT. UNFORTUNATELY, KARL DID NOT ONCE RETURN MY CALLS TO SET UP AN APPOINTMENT FOR AN ESTIMATE.

SAME DAY RESPONSE AND VERY PROFESSIONAL