Just Ask & Consider it Done - Ohio

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I did the packing of all our belongings, and they moved us for 10 mile distance. It was little bit more than the estimate, because of the amount of time they had to spend. They did their job well, and did not damage any of our belongings. They also arranged the stuffs properly. They were friendly and personable as well.

We obtained the number of this company by a flyer which the company distributed in our neighborhood. The estimate was given to my father-in-law by phone during a 20 minute conversation as $125 total. No written estimate was ever given, which I consider very unprofessional. My father-in-laws's understanding of the estimate was that the price would be a total of $125 whereas the owner of this company claims that she told him that the price was actually $125 per hour. On the day that the work was performed, the owner did initially come with the employees to survey the home, but did not tell him the exact time it would take to clean the home, nor did she again confirm the cost to perform the work. It is important to note, that we have had a number of maids clean our home in the past, with the total cost of the work ranging anywhere between $120 to $145. Therefore, my father-in-law thought the estimate of $125 total was reasonable. If we had known that this company's fee was actually $125 per hour, we would have thought that to be outrageous, extremely unreasonable, and would have never hired this company. The work was completed in approximately 8 hours, and a check of $125 was given to one of the employees who accepted the check and never made a comment regarding the amount. The owner then called my father-in-law the next day and was outraged that we believed that the cost would be only $125 total and stated that the cost was $125 per hour. My father-in-law stated that this was an outrageous amount upon which rather than the owner attempting to try to work out some agreement, said that if the total amount was not paid immediately that she would take us to court. At this point, my wife and myself became involved to express our concerns and try to work out some agreement. During our conversations with the owner, we found her to be very defensive, rude to my father-in-law, and very unprofessional. My wife, father-in-law, and I are all professionals in the field of medicine and would never treat our patients in such a manner as we have been treated. During the course of our attempts to work out some compromise with the owner, she agreed verbally to reduce the cost of the work performed by approximately $100 provided we did not 'disparage' her and her company to others. At this point we simply paid an additional $691 which she agreed upon, finally, in writing and the matter was concluded. Towards the end of our communication with her, she did leave a message on our answering machine stating that if we did not submit the fee that she requested that she would begin legal proceedings. We had even sought legal counsel who felt that the fee that the owner charged was not reasonable or customary and it was unprofessional that the company did not provide a written estimate. Because of time constraints of our profession, we did not pursue this matter further and paid her the full amount of $816 that she requested in writing.

The detailed cleaning was between $700 and $800, subsequent cleaning for my 4,000 sq ft house was $185 bi-weekly. I was informed that my house would be kept as clean as it was after the detailed cleaning. The quality was high initially and has degraded dramatically over the past 6 months. I recently pulled away a large picture frame that had been simply propped against the wall and the baseboard and vent that had been covered were coated with dust (I don't expect furniture to be moved, but do expect smaller items to be moved occasionally). Additionally, we discovered money missing from one of my children's gift envelopes immediately after our last cleaning. When I contacted the proprietress to discuss she became defensive about both matters, although this was not the first conversation we had regarding the quality not continuing to be acceptable.

They did a very good job in a timely manner. They called to let me know they would be late. I had no complaints with them. They brought all the cleaning supplies with them.

Great. Found the company on Angie's List. Called them and 2 other companies. Received a call back within a day. Set up initial cleaning and talked about estimated time and money. Arrived on time and worked with budget --spent more than I had budgeted on the initial cleaning, but house in need of it. Then worked with Lisa on the ongoing schedule and price. Very happy.

I think they did a great job, overall.

It was OK, the owner, Lisa Davies and her receptionist, Aisha, were very nice and professional for the most part. Lisa could have been more informative about the price. There was a misunderstanding about it. She or her receptionist at first quoted $80/hour. But when the bill came out they had charged $160/hour. I questioned Lisa about it and she said that she would never have quoted that amount...and that's all she told me. So of course I was thinking they ripped my mother off. Finally, after a few phone calls, Lisa told me that they had to double the price because they had double the workers. Well, if she would have explained it that way in the beginning, there would have been no problem, but my mother (who is elderly) was very upset. She just lost her husband in April, so she didn't need this upset from them. One of the workers put the dustpan on the kitchen counter. Another worker or maybe the same one, had a bad attitude with my mother when she was wanting them to hurry it up. I think they did a good job in general, but the things I have mentioned has made the experience not good in general.

They came with a crew of four and worked in a timely manner. They showed up on time and did a good overall cleaning. They did a fantastic job cleaning the floors. They were trustworthy and did the work while I was gone.

They prompt in all their correspondence. When I called and said I had to cancel the next day's appointment,they just left a number, and thanked me for the heads up, no grief, no fuss. They called back about two weeks later to see if the services were needed, and when I said no they thanked me for letting them know. I liked their pricing as well. I will undoubtedly use them in the future.

It was fine. I really didn't think they did that great of job. It was much cleaner than it was before. It wasn't that thorough, though. I wasn't very satisfied. They were pretty expensive. They made a special point that they cleaned the top of the fridge and showed me, but it wasn't even clean.

They were very punctual and able to accommodate my schedule. Lisa (owner) brought in three people and they seemed to be done in no time; even with taking off the shower doors to clean them completely.

This price is per visit. They do a great job. I am very happy with them. Whenever there is a request or problem, the owner will go above and beyond to take care of it. I will continue to use them and would recommend them to others.

Lisa and her crew are very efficient, professional, and work well together.

They went very quickly and they were very professional. They were very thorough and cleaned everything with detail. I have had other companies clean my house but none compared to them. I would definitely use them again.

The crew and the owner of Just Ask arrived on time. The Just Ask owner and her three person crew had me take them on a tour of the house. I pointed out areas that needed particular attention. We toured the entire house including the finished basement which was not included in the initial clean. I told the owner my budget limit, which meant the crew would stop at the end of 3 hours. The owner gave me her cell phone number in case I needed to contact her about anything and she left. The cleaning crew got started cleaning upstairs. The crew spent a lot of time on the bathrooms especially cleaning the tiles, grout, and shower door frames. The crew worked steadily and only took one short break during the 3 hours they were in the house. The crew spent two hours cleaning upstairs and only had an hour or so for the downstairs cleaning. The crew worked even harder to complete the downstairs in an hour. The owner of the company returned just before the 3 hours was up. She wanted to know was I satisfied with the work her crew had done. When the 3 hours were up the crew had just about finished downstairs. I paid the owner by check (they accept credit cards also). Even when the three hours were up one of the ladies continued to hand wash the hardwood floor in the kitchen and entry area. She did not stop until she had finished the downstairs floor and the hardwood stairs to the 2nd floor. When the Just Ask crew left the house looked and smelled very fresh and clean. The crew even changed out burned out light bulbs. I had the house cleaned when my wife was out of town. When she came home all she could say was, Wow. During the first day my wife was home she kept finding little surprises. She took a bath and commented the tub and tile grout had not been that clean for years. The crystal chandelier in the kitchen had been cleaned so it looked like new. She asked what kind of vacuum the crew used because the carpet looked and felt cleaner than when we vacuum.

Everything is excellent, no problems. They keep appointments and show up on time. They do everything correctly and even do extra if asked.

I really liked them. It was a nice crew. There was some heavy duty cleaning to be done. I had to follow up with them afterward. I think for the amount of cleaning that they had to do, they did a good job. I would recommend them and use them again. I thought they were a little bit pricey.

They were excellent! I've moved seven times and this is the only time that any one did a fantastic job. They were very careful with all my belongings. They are very trustworthy. They are very detailed. They are very customer service oriented. It could not have been better! I would recommend them to every body. They got everything done in a timely matter. Their prices were very reasonable.

Driver was punctual, showed up in uniform. Movers were very professional & courteous. They were very careful with my furniture used blankets & wore pads on feet so as not to get my carpet dirty.

They were an hour and a half late with truck trouble, and no call. Crew was unkempt, unprofessional and lacking in trained skills. No protective back braces nor proper moving equipment was used that would not only make the move go quicker and safer. It would have about protected my home and furnishings. Movers were slacking off job only 2 hours into move and unloading was a disaster. My new home with fresh paint and my furnishings were poorly handled and when brought to attention of mover they threatened to walk off job, owner included who was on site. While offering a review to co-owner, she offered to make things right by sending their handyman to repair work and offer free handyman services. He was untrained as well, broke a family heirloom, didn't fix it and then I got sent a bill!!! The manner in which all work was done was rude and uncommunicative and I was sent a final e-mail that was both insulting and uncalled for.

I sent an email mid week and Lisa Davies called me that evening. I needed the thorough cleaning on short notice, and requested a weekend crew on Saturday morning (for a Sunday afternoon family event at the home). Lisa assured me it was no problem. Lisa arrived at 9am Saturday morning, about 10 minutes before the crew of 4 women showed up. I walked her through the house and we discussed what work would be done. Then she took her crew through and gave them specific details. The workers were there for 3 hours, and did a fantastic job. All were friendly and personable, and no one slacked off on her work. I will definitely use them again!

My daughter was relocating to another state and had moved her furniture and belongings into a storage unit. She notified me it had to be moved immediately. All companies I called were unavailable or too costly for the short time I had to work within to move. Frank Chambers, Owner, responded quickly, professionally and arrived exactly at the time promised. His employees worked tirelessly and got the job done therefore avoiding additional cost, pain and loss to me. They saved me great deal of heartache as many my daughters childhood memories were stored in that garage, as well as, new furniture she and I had just purchased before her relocating out of state. They not only moved the items, but assisted in arranging/organizing my basement to accommodate the items. This was helpful due to my house being for sale and needing to "look" roomy. When my house sells I will definitely call Just Ask and I know it will be done right!

Their prices were better than other services that I had used previously. I am very comfortable having them in my home. I've used other cleaning services and none of them get down and wipe base boards and Just Ask did. They also did my windows without even asking and didn't charge me extra for it.

LISA AND HER CREW ARE PERSONABLE AND METICULOUS. THEY ACTUALLY MADE THIS HUGE OVERWHELMING PROJECT SEEM LIKE FUN. THEY WERE FINE WITH USING NON-TOXIC CLEANING PRODUCTS, AS I HAVE CHEMICAL SENSITIVITIES AND AM UNABLE TO TOLERATE NORMAL CLEANING PRODUCTS WITH STRONG ODORS.