Just Ask & Consider it Done - Ohio

I was completely satisfied with them. They did a good job overall.

They were okay overall. I didn’t feel like they were very thorough; I had to have them re-clean/re-do items, and even then they weren’t as clean as I would’ve liked them to be. Also, they seemed anxious to leave ahead of the time period that was allotted. After they left, I noticed a few other things that weren’t quite as clean, so I called the office and they told me that I’d be able to receive a discount if I signed up with a monthly contract.

I called the company about one week before we were able to coordinate our schedules. The woman scheduling was responsive and cordial in her timely return phone calls. Although they had to cancel the first scheduled appointment due to another job, they rescheduled promptly and showed up exactly at the time quoted. The two men that showed up were friendly and did not waste time with idle chatter, but got right to the job. One of the units didn't fit immediately but they figured out how to manage that, solved the problem and got the work done promptly. They will be coming back to help out with some additional work in the near future.

They were excellent painters and cleaned up after themselves. They were very considerate and pleasant to be around. They came when they said they would. I would most definitely give them support.

I bought An Angie's List "Big Deal" of 9 hours of cleaning for $180 (3 people, 3 hours). I wanted them to do more than just general cleaning (more like spring cleaning), so I had a list of things for them to do. They were about 10 minutes late although they sat in the driveway for some time. The third person showed up a couple of minutes later. They said they were not given the correct address. The supervisor thought they might not be able to finish my list so they asked what was the least priority. I told them vacuuming as we could do that later. Also they could do the spare bedrooms last. They set to work. They worked diligently. They were pretty much done after 2.5 hours (including the vacuuming and the spare bedrooms). They were getting ready to leave, but they still owed me 30 mines (each). I asked that they clean the windows in the sun room. The supervisor thought that might take too long so I told her they should get as far as they could. One person cleaned them in less than 30 minutes. They also dusted inside a curio cabinet that I had told them to do only if there was time. I was then given their standard checklist of what they were to do and asked to sign off on it, which I did. I had found a few things they had missed which they corrected. After the fact, I noticed that they did not always dust objects as a few were left pretty dusty. It also appeared that they dusted around some things, rather than move them. Also, my husband's bathroom bowl still had scum in it. In general, I thought they did a reasonable job but not the best in the world. They also seemed ready to leave after 2.5 hours rather than ask what else they could do to give me my full time.

I don't understand how instructions can be given and then not followed. Overall communication was poor and calls attempting to resolve went unreturned. Very unprofessional.

They did a really good job. I was impressed with the cleaning they did.

My complaint is with the deal I bought versus the deal I thought I was buying. After Just Ask and Consider it Done realized I thought I bought 3 sessions for $180, I feel like they could have done something to make it up to me. I would be happy with half my money back. $90 is the most I would pay someone ot clean my house for 3 hours.

I've tried a few Angie's List Big Deals and this was by far the best. I was contacted just a few days after buying the Big Deal and was able to schedule the service in about a week. Both Lisa and Whitney were very professional each time I spoke to them on the phone. A team of three arrived promptly and did a very thorough cleaning job throughout my house. They moved furniture and any other moveable objects to clean under and around everything. (And discovered where that pesky mouse has been hiding...a mission even an exterminator had failed to accomplish.) It would have taken me days to get my house this clean so it was great to get it done in just three hours. As a single woman with a very demanding job, I'm pleased to have found this resource that can help me keep my home in order.

They showed up on time, proceeded to immediately focus on cleaning my 5,000+ square foot house, completed the work on time, and most importantly did an excellent job!

They were very good and very efficient. They got the job done quickly. They were on a deadline because the movers were bringing the new family's furniture in at noon. They had 2 hours to get it done and they got it done. They were very good, I recommend them.

The nature of our business relationship with JUST ASK is on-going. We are currently still conducting business with them, and intend to continue to do so as they have performed admirably for us over the years.

They have performed admirably for us over the years, in some instances while my family was enduring some extreme medical related hardships.

I really think they are a wonderful, top-notch company! Their employees are reliable and professional, and I’ve always been very happy with their wide range of services.

They’ve been wonderful! Just Ask & Consider It Done has been perfect for us because they’re like a concierge service. The people they employee are top-notch. I think they are responsive, professional, reliable, and knowledgeable.

It went great except it was expensive and the senior arrived in his/her slippers.

Every thing went great They were on time polite and preformed as advertised

I have used them for several years. They did a good job. they were reliable and listened to what needs to be done. I will definitely use them again in the future.

They arrived on time (a group of 3 people) and were in my home exactly 2 hours. I have 2000 sq feet divided up into 3 floors. They got to 2 floors only and never touched the 3rd floor. Immediately after they left, I climbed my carpeted stairs (custom carpet runner over wood floor stairs) and noticed right away that they had left something hot for too long on one of the stairs and it melted my carpet. I took pictures and called them right away....(sending them the picture)....Later my husband felt each and every riser and found anohter half dozen other spots of melted carpet. The carpet is a dark patterned design, so you have to feel for the spots as only the one very bad one is noticeable to the eye and not just to the touch. The owner wanted to come out and look at it, but could not make it before today (9/7/11). It was apparent to my husband and I that she came here with the attitude of there being no way she was going to make this right. She even said that "we could not prove that her crew did this damage"....I explained to her that the damage was not there before her crew cleaned my home, and I immediately noticed it when they left. Being in the service industry myself, I can not imagine treating a customer this way......not only damaging their property BUT then treating them like they were liars to boot. Terrible Terrible company!!!

WORST SERVICE EVER!!! Charged us $70 for nothing!

I was extremely pleased with their service. They truly lived up to their name "Just Ask & Consider it Done". I called on a Monday and was able to schedule and receive transportation for that very day. Although I set up a schedule for transportation for the rest of the week, I had to modify based on my recovery. Lisa and Whitney were completely flexible and supportive. They provided everything I needed, when I needed it and more! I am on my second week being on crtuches and can count on Lisa and Whitney to make sure I am completely taken care of. The price is so reasonable and it is such a relief to know that they are available if I need something. I will continue to use them until I am off crutches in a few weeks. I would highlighy recommend them!

They have done well so far. They come on a weekly basis to get the work done. I wish their price would have been a little lower, but they do a good job and I have three floors to be cleaned. They come on time. We know at what time they would be coming to do the work, as they always call before coming. They are professional too.

Unfortunately, when I arrived home Friday evening, I found that my house had not been thoroughly cleaned. I found the following: Master Bathroom - Mirror not cleaned, shower not cleaned (soap scum), the floor tile had not been cleaned, Hair on the tub, Trash not emptied. All through the house there was lint and things on the floor as if they had not vacuumed thoroughly. I literally went through my house picking stuff off the floor. They also left a vacuum attachment on the floor. I left a message for Lisa early Saturday morning about the quality of the cleaning. Later that same day, I discovered that I was missing money. I had a large container of change/a few $ with roughly about $50-80 in it. It was located in on the top shelf of my closet in the master bedroom. They had entered the closet to put my shoes in. I called the police and made a report. I also called Lisa. As you can imagine she was shocked yet apologetic. She offered to give me a free cleaning b/c she wanted to keep the business. She could not believe that one of her employees could have done such a thing, etc. She mentioned that she had a new employee that was sent to work in my house. While the process for solving the crime has been slow, I spoke with the Officer who had identified a suspect (surprise! the new person) but that person was evading his calls and attempts to take a lie detector test, etc. He was going to ask Lisa as her employer to attempt to compel her to cooperate. I have not heard anything as of yet. Just Ask cashed my check. I have to say this was my fault b/c I always think people are going to do the right thing. I should have stopped payment on the check. I thought that she would not cash until we had resolution to both situations 1) the quality of the clean and the 2) the theft. I spoke with her about it via phone. I asked her why she would cash the check without there being a resolution. She said she would refund if it was proven that her group was at fault. She asked me to send her a list of the things that were not cleaned, which I did. This was her response to me: I appreciate your comments on the things you noticed that the crew did not take notice of. As you know, I expect my crew to always be attentive and to do their job right. If you still want to use our services after the case is closed with Officer Temple, I will comp you 30 minutes of time to make up for the last cleaning. Just Ask & Consider It Done, LLC hopes that all of this can be resolved. With sincere apologies, Lisa Davies Owner I couldn't believe it when I read the email. I want my money back not 30 minutes of free cleaning!! I was robbed by one of your employees! I can't believe this is the way they would conduct their business. I have never had anything stolen from my house before but I learned a valuable lesson although an expensive ($175.00) one. I think I will be cleaning my own house from now on.

After getting in touch with 'Just Ask', Lisa Davies came to my home right away to estimate the cleaning job. Lisa was wonderful. She discussed with me all the cleaning options, then allowed me to pick and choose the services I wanted, The next day, two young ladies came to my home and worked non-stop every minute they were here. My house sparkled by the time they walked out the door. I just sat down and smiled at money well spent. Lisa knows how to get things done! I have recommended Lisa and her company to others, and now my friends are happy too!

Did an excellent job. Plenty of helpers. This is the second time we've used them and both times they did an excellent job.