J J SMITH HEATING & COOLING INC

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JJ Smith Heating and Cooling gave us the quote right away. They were courteous, on time and knowledgeable.

I was very unhappy because they had installed the unit the year before and we were having problems within a year. I just found out today that the company had installed it wrong. I really do not feel very positive about the whole thing. For some reason they had a problem with my credit card going through even though there was no problem with my credit card, I suppose that could happen to anyone.

I started with Anigie's list to determine who I would have estimate the job. I had two companies submit an estimate: JJ Smith Heating & Cooling, and another company that begins with a "W". After I received the estimates I noticed a large discrepancy in the price, with company "W" at $1400 more than JJ Smith HC. So I went back and verified the estimates included the same products and I also asked the "W" company to give me a breakdown of the product costs and labor costs. I found that company "W" labor costs were significantly higher than JJ Smith. Company "W" did estimate the job completion at 1 business day, whereas JJ Smith estimated at about 2 business days. So company "W" using more labor and being a much larger company, probably has higher costs due to advertising, etc. Representatives from both companies were courteous, knowledgeable, and responsive, so the decision boiled down to cost. I decided on JJ Smith to do the job and it was absolutely worth it. Representatives from JJ Smith are very courteous and professional. They explained everything I needed to know about the product I was purchasing, what I should expect in terms of cost savings, and what would happen as part of the installation. The work took exactly as long as the estimate said it would, about 2 work days, and the only additional cost I had over the estimate was the permits from the county, which totaled $70. They took me through the thermostat and humidifier, and answered all the questions I had. The area’s where they had worked were cleaned and everything was just as you would expect from a company with good service.

They were friendly, didn't make a mess and did exactly what they said. I plan on using them all my future heating and cooling needs.

Project went as planned---installation completed in two days. Cleaned up area and left no mess for us to deal with.

I called to schedule the service expecting a long wait, but I was pleasantly surprised to find out they could come out the next business day. Chris arrived within the given time frame, I described the problems, and he got to work. He found that the igniter was bad, and had been installed in the wrong location by the last company to work on the furnace (before I moved in). Chris replaced the igniter, cleaned and adjusted the flame sensor, and performed diagnostic service on the furnace. He was also able to fix the problem with my humidifier so it turns on and off properly with the furnace. Chris was very professional, and cleaned up any mess that he made. Chris told me that my furnace was about 17 years old, and instead of trying to sell me on a new one, said I could probably get 3-4 more years out of it if properly maintained.

They were great they were friendly and informative and easy to get a hold of when I had questions.

Very positive experience. They got the job done in a day and a half, exactly as promised, and left the house as clean as it was when they arrived. They were very helpful in explaining what they were doing and how to maintain the new units. We recommend them and will use them for future maintenance/service.

The furnace, a/c and humidifier had been installed a little over a year ago by this same company. During the annual maintenance period, they came during the time scheduled, were very thorough in checking all three units and answered many questions from me when I asked about the operations and settings of the three units in different seasons. In addition, when I had the blocked pipe, which wasn't caused by their installation, they again showed up when scheduled, solved the problem quickly, went an extra step to raise the overflow pipes and didn't charge me for that work.

SMALL MOM & POP OPERATION, BUT VERY HONEST. EASY TO DEAL WITH. REASONABLE IN PRICE.

LABOR CHARGES $80/HR, 2 HRS. REQUIRED. CONTROL BOARD REPLACEMENT $275.00 SEEMED A LITTLE HIGH. A PREVIOUS COMPANY DID NOT HAVE THE EXACT REPLACEMENT BOARD.