Cooper Electric

WANTED TO CHARGE TWICE WHAT THEY QUOTED BUT THEY STUCK BY WRITTEN ESTIMATE. GOOD BUT EXPENSIVE. THEY PREVIOUSLY THEY CAME TO RESOLVE 3 MINOR ISSUES. THEY SPENT A LOT OF TIME AT $80 PER HOUR TO TELL ME THAT A SMOKE ALARM HAD NO POWER TAP, THAT A FUSE TRIPPING MAY BE A WIRING ISSUE, AND CHANGED A BULB ON AN OUTDOOR LIGHT IN WHICH THE BASE TURNED WITH THE BULB. I THINK THEY WERE STRAIGHTFORWARD, BUT I ALSO THINK THEY COULD HAVE BEEN MUCH MORE EFFICIENT WITH THEIR TIME AND MY MONEY.

ESTIMATOR CAME ABOUT A WEEK AFTER CALL, SUGGESTED WAYS TO SIMPLIFY JOB AND REDUCE COST, AND ELECTRICIAN ARRIVED ON SCHEDULE AND COMPLETED WORK PROMPTLY.

OVERALL GOOD EXPERIENCE. PLEASED WITH RESULTS.

VERY TIMELY AND POLITE. THE ESTIMATE WAS IN LINE WITH ALL THE OTHERS, HOWEVER DID NOT INCLUDE ANY DRYWALL REPAIRS OR PAINTING THAT WOULD OCCUR AS A RESULT OF THE WORK. I WENT WITH ANOTHER COMPANY THAT HAD BETTER IDEAS ON HOW TO MINIMIZE DAMAGE TO THE EXISTING DRYWALL EVEN THOUGH THEIR ESTIMATE WAS A BIT HIGHER. EVERYTHING I REQUESTED WAS INCLUDED IN THE ESTIMATE.

DID A GREAT JOB. I AM VERY PLEASED WITH THIS COMPANY.

THESE PEOPLE DID A GREAT JOB AND WE WOULD USE THEM AGAIN.

MIKE WOOD WAS OUR FIRST SERVICE TECHNICIAN, AND WAS WONDERFUL TO WORK WITH. HE COULD NOT HAVE BEEN NICER, AND WAS A BIG HELP. TOM WOODS WAS OUR SECOND SERVICEMAN. HIS WORK WAS EXCELLENT AND WOULD RECOMMEND COMPANY TO ANYONE.

HANDLED BOTH LARGE AND SMALL PROJECTS WITH EASE. GAVE US GOOD RECOMMENDATIONS TO ADDRESS VARIOUS ELECTRICAL ISSUES IN OUR HOME.

WORK WAS PROFESSIONALLY DONE AND CLEAN UP WAS GREAT!!

MIKE, OUR ELECTRICIAN WAS EXCELLENT.

LEFT WIRE SNIPPINGS ON FLOOR, AND NEW SWITCH WAS SLIGHTLY OFF CENTER WITH THE ONE ABOVE IT.

THEY NEVER CALLED US BACK. WHEN I CALLED TODAY, THEY SAID THEY COULDN'T GET TO US FOR 4-5 WEEKS. WHEN I LAST SPOKE WITH THEM, THEY SAID THEY WOULD GET BACK TO US WITHIN A WEEK.

THEY GAVE ME $25 OFF MY ORDER BECAUSE OF A COUPON IN REACH MAGAZINE AND I HAD THE MAGAZINE BUT IT DIDN'T HAVE A COUPON FOR THIS PARTICULAR MONTH!

THE MAN WAS VERY PLEASANT AND PROFESSIONAL.

GOOD ELECTRICIAN - STAN. I HAD A PRINTED LIST OF WHAT I WANTED THEM TO DO TO MAKE SURE THERE WAS NO MISUNDERSTANDING.

THEY DID NOT REPAIR ANYTHING. THE ESTIMATE WAS NOT FREE. THE ESTIMATE DID NOT COME FOR THE POOL HOUSE UNTIL A MONTH LATER. THEY WERE IN A BIG HURRY WHEN HE WAS HERE.

THE APPRENTICE WHO ACCOMPANIED THE OTHER EMPLOYEE WAS VERY NICE AND GAVE HELPFUL INFORMATION.

THE ENTIRE TIME THEY WERE HERE, STAN SAID HE WOULD BE ABLE TO GO HOME EARLY AND THAT THIS WOULD BE HIS LAST JOB (AT 9AM!). IT SOUNDED LIKE STAN WOULD MAKE HIS MONETARY QUOTA FOR THE DAY ON OUR JOB. THIS WAS STANS LAST WORDS: LOOKS LIKE IM GOING HOME EARLY TODAY. LARRY HAS TO KEEP WORKING. IT TOOK STAN ALMOST 30 MINUTES TO CALCULATE THE BILL, TIME WHICH HE INCLUDED IN THE BILL. STAN SAID TO THROW AWAY THE COOPER ELCTRIC BUSINESS CARD AND GAVE ME HIS PERSONAL CARD. HE SAID IF I CALL HIM NEXT TIME I NEED ELECTRICAL WORK, HE WOULD GIVE ME A DISCOUNT ON TODAYS WORK. ALSO, MATERIAL FEES WERE NEVER APPROVED, NOR EVEN DISCUSSED. WE ARE VERY DISAPPOINTED!

THEY WERE PROMPT, COURTEOUS, AND PROFESSIONAL. THEY CAME OUT THE SAME DAY I CALLED AND GOT RIGHT TO WORK.

STEVE DID A GREAT JOB AND CLEANED UP

IT WAS $76 FOR THE FIRST HALF HOUR $18 FOR EVERY QUARTER HOUR THERE AFTER.

HAD ELECTRICIAN OUT ON MONDAY, DUE TO HAVING TO WORK WITH ALUMINUM WIRING HAD TO COME BACK DUE TO NOT HAVING THE RIGHT TOOL HAD TO RESCHEDULE FOR WEDNESDAY, NO SHOW CALLED AND THEY SAID THEY WOULD HAVE TO RESCHEDULE DUE TO TRUCK HAVING GPS PROBLEMS. WERE SUPPOSE TO COME ON FRIDAY AND AFTER THE TIME THEY WERE SUPPOSE TO BE HERE WE CALLED AND WERE TOLD ANOTHER JOB HAD RUN LONGER THAN THEY THOUGHT IT WOULD. TOLD THEM NOT TO COME OUT. WERE NOT APOLOGETIC IN ANY WAY FOR WASTE OUR TIME. WE HAVE USED THIS COMPANY IN THE PAST AND WE HAD A POSITIVE EXPERIENCE BUT WE WILL NOT USE THEM AGAIN.

BECAUSE OF MEMBERSHIP WITH ANGIE''S LIST, I RECEIVED $10 OFF BY USING THE COUPON FROM ANGIE''S WEBSITE.

THEY DIDN''T MIND MY 150 LBS NEWFOUNDLAND DOG FOLLOWING THEM AROUND.

MAJORITY OF COST WAS THE ''SERVICE CALL COST'', WHICH JUST GETS THEM TO YOUR HOUSE. THE ACTUAL WORK ONLY TOOK 15 MINUTES.