Cooper Electric

they work with me and did a great job

They were not accommodating to the requests of changing days and times. The man answering the phone was arrogant and couldn’t be bothered. He was annoyed that they had to rearrange their schedule (mind you someone tested positive for covid so the appointment had to be rescheduled). He passed the phone off to the owner who told us we planned improperly, “put the cart before the horse”, and “screwed up”, therefore he cancelled our job with less than a day of notice. Beware of Cooper Electric. They are old timers who are out of touch.

Responded promptly to my request, performed the repair the same day, brought my outlet installation up to code, and the price was reasonable. Will hire again when needed.

Never contacted me. If they didn’t want the job they could let you know so you are not waiting for them to bid for the job. Claimed free estimates. I will not use them for any future work.

The job went well overall and was completed over a 2-day period in November, 2017. We paid $3600 for the work that included installing exterior LED lighting and bathroom heater, light, vent fan ceiling mounted units. Unfortunately, the wall switches to control the bathrooms heater fans (installed in two separate bathrooms) stopped working both at the same time in January, 2020, just beyond the 2-year parts replacement warranty. After a call to Cooper to ask about replacing the switches and scheduling the job, I was told by Greg their scheduler that the switches originally installed by Cooper are now obsolete. Greg quoted replacement parts cost (out-of-warranty) of $26 each (plus out-of-warranty labor?) for the new switches from the same manufacturer. Upon my asking him to quote for new switches from another supplier/manufacturer, he began to "complain" that most electrical parts and supplies are no longer made in the U.S. and also used a car manufacturer analogy to apparently compare electrical parts with car parts. To conclude, no replacement switches have been installed and after requesting a better solution from Cooper, I have yet to receive a call back or response.

I called Cooper Electric hoping to get electricity working in my garage and at several switches. I had a tight timeline and they were able to come out quickly and resolve all of the issues. I was really happy with the interactions I had with all the people I talked to because they were all very professional. I would absolutely work with them again.

Called twice and talked to someone. Was never called back to schedule an estimate

Tops! We had Cooper Electric Install and Replace our Attic Fan. They sent out two guys and supplied the attic fan replacement. We can already tell that the house is not as hot due to installing the new attic fan. We also had them install and new grounded 3-prong outlet receptacle for our new LG washer in the basement. The contractors at Cooper are very knowledgeable and really nice guys as well. We have had Cooper Electric do our electric off and on for years.

Excellent service. All charges were explained up front the craftsman was on time and very professional.

Very professional, quick and they know what they are doing. I needed an older FPE electrical panel replaced ASAP and Gil/Tyler from Cooper Electric came and got it done the very next day. This is the only electric company I will go through for anything I might need done. Thanks Cooper Electric !!! -Corey Cincinnati, OH

The electrician and his assistant were friendly, professional, and thoughtful. I would not hesitate to use, recommend Cooper electric. In fact, I did to my neighbor.

Overall their work to date has been extremely careful, appears to be of excellent quality, and has resulted in very specific information for me as a homeowner about the status of my home's electrical. The only area where I gave them a "B" was on price because they seem a little expensive, but I would have given them an A- or B+ if intermediate 'grades' were available. The Current Safe diagnostic results in a report that offers the homeowner a complete picture in writing accompanied by photos showing the status of all the home's electrical systems and outlets. The final report includes both items tested where problems were found and also where no problems were detected. Upon completion of the diagnostic, the report becomes immediately available, and is carefully reviewed with the customer by the electrician who performed the diagnostic - in this case Ted - and also subsequently by the manager of the program, Mike, who is also a licensed electrician. Ted was careful while performing the diagnostic - since I was around the home - to point out any really serious problems, and to explain their significance to me. In reviewing the report with me, Mike also was clear about which issues were the most problematic, and they clearly will work with the customer to prioritize repairs, and work out a payment plan if the owner requires that. So, although I read some critiques of their costs, I think they are very customer-oriented both in the way they approach organizing the work itself, and also in their willingness to schedule payments and the work from a financial standpoint. My questions were all very carefully answered, including questions I had about matters such as the risk of finding aluminum wiring in a home built when mine was; I received a very informative narrative regarding the real issues with aluminum wiring and the 'gold standard' approach for repairing that problem if it arises (which does not necessarily require tearing out walls). I did not have an issue after all with small aluminum wiring, but I offer this as an example that all questions have been responded to with great care. Both Mike and Ted have taken the time to educate me regarding various electrical concepts and matters pertinent to the electrical situation in my home, and in response to my questions. The Current Safe report is an excellent vehicle for segueing into actual work because it allows for the customer to be very clear about the specific work that is being agreed to, and the problem that has been identified. The diagnostic also caught problems such as an outdoor electrical issue in the wiring running from the street to the house, an overheating wire that Duke Energy will need to repair after Cooper has completed their part of the connection. Cooper was also very responsive regarding helping me to schedule some additional electrical work in a timely manner that is preparatory to other contractors being able to do their work (e.g. overhead outlets in garage for new garage doors). The actual work that they will be doing pursuant to the Current Safe diagnostic is just now being scheduled, and is too lengthy to fully elaborate here, but it comes with a very good warranty. Generally, this work will include projects such as replacing worn and/or hazardous outlets, repairing breakers on the electrical panel damaged by water intrusion, sealing and properly grounding outdoor wiring, adding Ground Fault outlets in damp areas, installing an updated system of smoke/CO detectors, installing surge protection, and much else. They have kindly made some helpful suggestions about other related home matters that have arisen as well - e.g. recommending a place of quality from which to purchase replacement exterior lighting for the home. I feel very confident in their excellent skills as electricians and find them to be very respectful of their customers, and enjoyable to work with. This is an area of home repairs where I prefer to pay a little extra and be certain that the work is being handled in a safe and highly competent professional manner; a couple of problem electrical spots in the home that were pointed out to me during the diagnostic appeared to be the result of someone having tried to take a shortcut with some either unskilled or DIY electrical work. So I would recommend Cooper to anyone and not be deterred by their prices; I feel that taking shortcuts with this kind of highly skilled work can be very costly and regrettable. I am very pleased to have found their services.

The estimator was extremely thorough, spending all the time necessary and opening every available access point to investigate all possible ways to install and vent a fan. Ultimately he determined he would not be able to provide an estimate without opening some wall spaces to investigate further (which I decided not to do). I learned a lot and came to the conclusion that an exhaust fan was not a good idea. I would definitely call Cooper Electric again to address a difficult electrical problem in our old (1929) house.

Went ok, cost more than we expected (technician was thorough but slow). Disappointed that technician left a mess behind in my bathroom - lots of dirt in the sink and all over the hand towel. :(

Arrived 2 hours early. Completed work and tested outlets in one hour. Not the first time I've used them, won't be the last.

100% recommend cooper electric. Came quickly, experts in their craft. Cleaned up after themselves. All around professionals. Very courteous as well.

Great interaction on phone to schedule. Professional who estimated was prompt and courteous. They worked to get our job scheduled as soon as possible to accommodate our tight timeframe for our house closing. Kevin was very professional and courteous and respectful of our home. Everything went without a hitch!

On overall services, I would grade them an A. In fact, one of the installs that they did failed and I called them, and they had the guy out like right away. On price, I'm sure it was okay; I'll give it an A. Would I use them again? Oh yeah, definitely. The gentleman that they sent out, their technician, he didn't talk over me; he talked to me. He just treated me like a paying customer and not like I didn't know what the he** I was talking about.

I called Cooper Electric after a fizzling sound was heard from an electrical outlet. After inspecting the house, I received the bad news that every single outlet would need to be pigtailed with copper to avoid potential fires. Independent research confirmed that the method proposed by Cooper Electric was the way to go. The repair took twice as long to complete than anticipated, and Cooper honored the original contract price. All workmen on site were professional, diligent, and available to answer any questions I had. When the job was completed, I was taken on a room by room inspection to make sure all outlets had been fixed. Generally, the workmen were on time and cleaned up after themselves. Cooper is not cheap, but I believe their work is of high caliber. As necessary, I will use them again.

We were able to get somebody scheduled the following day after we called. The technician got held up at an earlier job so they were a bit later than the window we were originally given, but that is the only small negative. The technician was very thorough, diagnosed the issue, and was diligent with shoe covers and cleaning up after completing work. The issue got fixed within a couple of hours, and the price was very reasonable. I will definitely use Cooper again.

I've had them a number of times, very accommodating and I've recommended them to our neighbors

This is the fourth time I have used Cooper Electric. I specifically requested Kevin based on the outstanding work he did last time on my swimming pool light. Not to get off track about the review of the garage work, but Kevin fixed all kinds of wiring issues with my swimming pool, the light and an outlet next to the pump. I had hired another company who claims to be a swimming pool electric specialist, only to be told the problem was with the light and I needed to hire a pool company to replace the light. Of course I had to pay them over $200 for that incorrect advise. Now back to garage project. I am building a new garage and wiring from existing garage needed to be moved. Not sure what the GC did in trying to attempt, but the result was the garage and dining room lights no longer worked. Rather than waiting for the electrician who wired the garage to be available to check out, I wanted it fixed as soon as possible. So, I called Cooper Electric. Kevin asked what changes I would like, explained what he was doing every step of the way, and cleaned up afterwards. When I need electrical help, it will be Cooper.

Alex and his team came to the home and performed copalum remediation on my 49 year old home. The team worked efficiently and finished in under the expected time, despite some unforeseen difficulties with ceiling fixtures. While they weren't the cheapest bid, the quality of the initial inspection and available start time made them my choice for the job. They replaced all outlets and receptacles in the home and did an excellent job cleaning up and not damaging the recently refinished floors.

When half the power of my house went out in January, I panicked. Cooper Electric was one of the A rated companies I called to ascertain the problem. One of their electricians, Kenny, visited my house on a Friday morning and informed me of the scope of the problem. Because the situation was hazardous, I wanted to move on the replacement as soon as possible. I was given a bid on Friday afternoon and was told the 9+ hour fix could be done on Tuesday. Kenny also gave me a handwritten cost proposal. I received the actual written proposal on Monday and signed off on it. Kenny and his assistant showed up on a cold Tuesday morning and spent all day on the repair. I shivered because all power to the house had to be turned off while the repair took place. Although Cooper officially closes at 4:30 p.m., Kenny stayed until the job was completed (approximately 5:15 p.m.). The charge was a bit higher than I expected because some extra parts needed to be attached to the breaker box. In looking through the signed contract, Cooper could charge for the extra cost for materials ($64). Before asking for payment, Kenny made sure that all outlets and appliances worked. He also labeled each circuit breaker to indicate what appliance or outlet it controls. I am pleased with the outcome.

Outstanding work. Super fast response ? same day. Knowledgeable and courteous techs on site. Pricing reasonable and accurately explain upfront. Could not have asked for a better experience-great job Cooper!