Cincinnati Door & Window

NICK WAS VERY POLITE AND KNOWLEDGEABLE. I APPRECIATED THAT HE ASKED ME TO CHOOSE THE PIN FOR THE KEYPAD BEFORE PROGRAMMING ONE INTO THE DEVICE.

EXCELLENT. THE SPRING BROKE AT 7 AM, I CALLED AT 8 AM TO SCHEDULE AN APPOINTMENT. THEY ARRIVED WHEN PROMISED AT NOON, AND WERE DONE WITH THE JOB IN 30 MINUTES. THE EMPLOYEES WERE EXTREMELY PROFESSIONAL AND FRIENDLY.

THEY COULD EASILY HAVE TOLD ME THAT THE OPENERS NEEDED TO BE REPLACED, AND CHARGED ME 3X AS MUCH, BUT THEY SAID THAT WAS UNNECESSARY AND INSTEAD DID A FAR-MORE-ECONOMICAL REPAIR THAT SHOULD BE GOOD FOR ANOTHER FIVE YEARS, BEFORE REPLACEMENT WILL REALLY BE NECESSARY. I REALLY APPRECIATED THIS LEVEL OF HONESTY.

EVERYONE I CAME IN CONTACT WITH WAS COURTEOUS AND HELPFUL. EVERYTHING WAS CLEANED UP AND HAULED AWAY AFTER WORK WAS COMPLETED. INSTALLER WAS POLITE AND FRIENDLY.

THIS COMPANY IS ON THE BALL! I CALLED AROUND BEFORE CHOOSING THEM BUT WOW IMPRESSIVE! FIRST, THEY ARE ONE OF THE FEW COMPANIES THAT OFFERS SATURDAY SERVICE WITHOUT CHARGING A HIGHER SERVICE RATE. SECOND, THEY WERE CHEAPER THAN ANY OF THE OTHER COMPANIES I CALLED (PLUS AN EXTRA BONUS - THEY OFFER A COUPON ON ANGIE'S LIST:) THIRD, THEY TELL YOU WHEN YOU SCHEDULE THE APPT THAT THEY CALL FIRST THING IN THE MORNING DAY OF THE SERVICE CALL (WHICH THEY DID). THE TECH CALLED, GAVE A TWO HOUR TIME FRAME OF WHEN TO EXPECT HIM TO ARRIVE. WHEN THE TECH WAS RUNNING LATE, HE CALLED AND ADVISED HE WOULD BE THERE SHORTLY. AND FINALLY - THE TECH WAS QUICK, DIDN'T WASTE TIME, WAS PROFESSIONAL, FIXED THE DOOR, AND EVEN TOOK THE TIME TO EXPLAIN WHAT THE PROBLEM WAS. THE COMPANY PROVIDES A 60 DAY LABOR WARRANTY ON THEIR SERVICE.

THE QUOTE CAME IN UNDER MY EXPECTATION. THE WORK WAS DONE BY A 15 YEAR SERVICE PERSON. THE JOB IS UNBELIEVABLY GOOD! EVERYTHING WAS DONE ON TIME. THIS WAS ONE OF THE EASIEST COMPANIES I'VE WORKED WITH SO FAR.

SALESMAN WAS HELPFUL AND RESPECTFUL. WE ORDERED AN ITEM NOT IN STOCK, SO THEY KEPT US ADVISED AS TO WHEN THE MATERIAL WOULD ARRIVE. THEY DID THE JOB IN ONE DAY. NICELY AND WITH NO MESS. WE ARE VERY SATISFIED WITH OUR CHOICE.

THE COMPANY WAS ABLE TO SET UP A NEXT DAY APPOINTMENT AND CALLED IN THE MORNING TO ARRANGE A TIME WINDOW AND A CALL AHEAD. THE SERVICEMAN ACTUALLY CALLED MIDDAY TO INQUIRE ABOUT MOVING UP THE APPOINTMENT, BUT I WAS UNAVAILABLE AT THAT TIME, WHICH THE SERVICEMAN ASSURED ME WAS NO PROBLEM. WHEN JEFF ARRIVED, HE IMMEDIATELY DIAGNOSED THE PROBLEM AND BEGAN WORK. JEFF APPEARED KNOWLEDGEABLE AND HONEST ABOUT THE GARAGE DOOR PROBLEMS WE WERE HAVING AND WAS ALSO PROFESSIONAL AND POLITE.

HE CAME THE SAME DAY, WAS VERY FRIENDLY AND GAVE AN ANGIE'S LIST DISCOUNT

THIS COMPANY WAS VERY PLEASANT TO DEAL WITH IN ALL ASPECTS OF CUSTOMER SERVICE. THE ESTIMATOR WAS ON TIME, HONEST, AND INFORMATIVE. THE INSTALLER WAS KNOWLEDGEABLE, COURTEOUS, AND EXPERIENCED. THE FINISHED PRODUCT LOOKED GREAT AND WAS VERY QUIET AS PROMISED. THEIR PRICE WAS VERY COMPETITIVE AND THEY OFFERED AN ANGIE'S LIST DISCOUNT. I HIGHLY RECOMMEND THIS COMPANY.

I CALLED AT 11:30AM AND ASKED FOR HELP. 2 HOURS LATER A SERVICE TECHNICIAN, TIM, ARRIVED AT MY HOME AND DIAGNOSED THE PROBLEM. HE DETERMINED THAT THE INFRARED SENSORS NEEDED TO BE REPLACED. HE HAD TO LEAVE AND COME BACK WITH PARTS. BUT, BY THE END OF THE DAY, BOTH DOORS WERE FIXED. EVERYTHING WAS DONE IN 1 DAY...AMAZING. GREAT SERVICE.

THEY WERE HONEST ABOUT MY OPTIONS (REPAIR VS. REPLACE) AND WERE QUICK TO DO THE WORK. GOOD COMPANY. I RECOMMEND THEM.

THE TECHNICIAN WAS ON TIME, SAVED ME MONEY BY REPAIRING INSTEAD OF REPLACING THE OPENER, SUGGESTED THE SAFETY CABLES TO KEEP THE SPRINGS FROM PROPELLING IF THEY BREAK(MINE HAD).

AFTER THE WORK WAS COMPLETED WE NOTICED THAT ONE GARAGE DOOR WAS NOT CLOSING PROPERLY. WE CALLED AND THEY CAME RIGHT OUT AT NO CHARGE.

TECHNICIAN WAS RESPONSIVE, PROFESSIONAL AND EFFICIENT. HE QUICKLY DIAGNOSED THE PROBLEM AND VERY CONCISELY AND COURTEOUSLY DESCRIBED THE REPAIR. AFTER THE REPAIR WAS COMPLETED, HE MADE SURE THAT I KNEW HOW TO USE THE MANUAL/AUTOMATIC FUNCTION OF THE GARAGE DOOR OPENER.

GAVE 10% DISCOUNT FOR BEING MEMBER OF ANGIE'S LIST. VERY KNOWLEDGEABLE, QUICK, ACCOMMODATING, AND EFFICIENT. LUBRICATED ALL MECHANICAL PARTS ON DOOR AT NO EXTRA COST.

CINCINNATI DOOR WAS GREAT. THEY WERE PUNCTUAL FOR BOTH THE ESTIMATE & INSTALLATION. NO HIGH PRESSURE. THE INSTALLER WAS PROFESSIONAL, FAST, AND EFFICIENT.

THEY WERE ON TIME, EXPLAINED WHAT NEEDED TO BE FIXED, SUGGESTED (IN A VERY LOW KEY MANNER) A SAFETY IMPROVEMENT WHICH I ACCEPTED, DID A COMPLETE AND THOROUGH JOB, AND CLEANED UP. THEY WERE PLEASANT TO DEAL WITH AND VERY COMPETENT.

WE WERE IMPRESSED WITH BOTH THE SALESMAN AND THE INSTALLER. THEY KNEW THEIR STUFF AND WERE REASONABLY PRICED. THEY EVEN REMOVED A LARGE SHELF THAT ALL OTHER COMPANIES WERE GOING TO CHARGE ME EXTRA TO REMOVE. DIDN'T LEAVE A MESS, EITHER. I HIGHLY RECOMMEND.

THIS COMPANY HAD TO SEND SOMEONE OUT THREE DIFFERENT TIMES TO FINALLY FIX OUR PROBLEM. EACH TIME, THEY CAME OUT PROMPTLY AND GRACIOUSLY AND DID NOT TRY TO CHARGE MORE FOR THEIR RETURN VISITS EVEN THOUGH MY DOOR IS ON ITS LAST LEGS. I WILL DEFINITELY BE CALLING THEM FOR A REPLACEMENT DOOR WHEN IT FINALLY BITES THE DUST!

THE SERVICE TECHNICIAN WAS VERY KNOWLEDGEABLE.

VINCE, THE SALESPERSON, WAS GREAT. HE EXPLAINED WHAT WOULD NEED TO BE DONE, MY OPTIONS, AND TIMELINE. DAVID DID THE INSTALLATION, VERY PERSONABLE AND DID A GREAT JOB, EVEN UNDER SOME DIFFICULT SITUATIONS (A BOAT WAS IN HIS WAY). EVEN THOUGH THEIR PRICE WAS A BIT HIGHER THAN COSTCO, I WENT WITH THEM BECAUSE OF THEIR GREAT CUSTOMER SERVICE.

WE USED THIS SAME SERVICE 3 YRS AGO AND THE SERVICE CALL PRICE WAS STILL THE SAME! WE WERE ABLE TO GET SAME DAY SERVICE IN BOTH CASES.

VERY RESPONSIVE, CALLED TO CONFIRM THE APPOINTMENT TIME. GAVE A SHORT WINDOW, AND WERE PUNCTUAL.

CAME OUT AT 1:00 ON TIME. I HAD TO LEAVE WHILE HE WAS STILL WORKING. HE TOLD ME HE WOULD RESET THE CODE. WE MOVED IN TO THE HOUSE WITH NO PAPERWORK ON THE DOOR OPENER SO WHO KNOWS WHO HAS THE CODE FOR REMOTE ACCESS. NICE TO KNOW WE HAVE OUR OWN. HE SHOWED ME HOW TO DO IT MYSELF.