Cincinnati Door & Window

The spring on our garage door opener broke this morning when trying to leave for work. We called and they had Tj one of their technicians out by 12:30 today (same day). He was very professional and got the repairs done quickly. Highly recommend. Thanks Tj for all your help and getting us back to work in a timely manner.

Nate was FANTASTIC. No other words need be written. F*A*N*T*A*S*T*I*C!

Great experience again with Cincinnati Door. Tech TJ provides great service. Demonstrates how to operate if future power outages occur.

Adam and Jerry did a quick and great job of installing new spring on our garage door.

Really great. Our technician Rick was right on time and completely removed our 2 old openers ( which were 21 years old ) and replaced with brand new Linear openers. Rick was very nice and professional and when finished installing he thoroughly answered all our questions about the new system. We're very pleased with the job he did!

He did a great job, was nice and courteous, and my daughter will hire him when she gets some money as well. I would definitely hire him again and I would recommend him.

Jake did a professional job replacing a broke spring in no time. He arrived within the time slot assigned. He was courteous answering a few questions on the spring and door. Not all companies provide 5 year warranty on the spring labor and part.

I had them come out to my house twice for two projects. The first one dealt with putting on a weather strip, programming a new keypad for my garage door opener and 2 key fobs. The second one dealt with the garage door opener malfunctioning. That one required a new control board being installed .

I've used Cincinnati Door & Window to not only install my garage door, but also repairs. Each time I've called, I've received prompt and reliable service. Today's service was for repair of the garage door opener, which they hadn't installed. The technician easily rectified the problem and also performed a tune-up on the opener and garage door, all for a reasonable fee.

We scheduled an appointment to get a quote to replace 11 windows. Mark Knue came over, and left us a brochure, and measured the windows, said someone would send a quote via email. We never received a quote, we even checked our junk mail folders. We went with someone else that was more professional, had very high quality windows, and gave us a quote at the end of the visit.

Did a great job for reasonable price

Technician Cody came out on Friday, the same day as our initial call. He secured the door and gave us an estimate of repair. He returned on Tuesday with the correct part and installed it. Cody was professional and skilled and the company's response time exceeded our expectation. Would definitely call this company again.

When I submitted my request through Angies List, Steve from Cincinnati Door, called right away and talked me through the problems I was having with the garage door, asking me to describe some things as well as the age of the garage door opener. He was great at explaining things and quoted me a price of $429 to repair the garage door, replace the keypad outside the door, replace the touchpad next to the entrance to our home and 2 remotes. Because of everything he went through, I felt really comfortable that our cost would be $429. When my other request for quote contacted me, they could not give me that same information. So I chose Cincinnati Door and Window. As soon as the repair guy arrived and looked at my door, he tells me that generally it's best to repair BOTH springs, since it is most likely going to fail soon. He then also needed to replace the coils on the rollers for the garage door. That changed my quote from $429 to final price being $568. I can understand the the coils, and not being aware of those until they arrived. BUT, I feel like it would have been nice if it was mentioned that I most likely needed to have the other spring replaced. I would have been better prepared for the price to jump. Other than that, the work was done well. It is very squeaky when opening the door, I'm hoping that will change with a little time.

Loved the service and education that Adam provided while installing a great looking product!

Jake was great. He has come to service and replace one of my garage door openers in the past so when I saw him, I knew I was in good hands.

Job went well as they explained the problem along with cost to repair. Was able to have everything done including payment without physically being at property.

They were able to come out the next business day for pricing, etc -- they installed then the NEXT day. The installer, Adam, was great, very professional and clean. He explained how everything worked before he left and even made a couple of small changes at our request.

I had Cincinnati Door & Opener replace my old garage door. They showed up on time and proceeded to remove my old garage door. The technician Adam was both courteous and professional. After installing the new garage door he went over everything for me and even added additional support to my existing garage door opener. The price charged was exactly what they quoted me -so no surprises. I would definitely use again and I was very impressed with the Company's representative Adam.

The cables to my garage door broke. I called on a Friday afternoon and was able to get a service call scheduled the next day - Saturday. Adam called first thing in the morning to remind me of the scheduled time frame of when to expect him. He called later saying he would arrive in 20-25 minutes which he did. He reviewed the work that would need to be done and took the time to explain the whats and hows of it. He was very polite and knowledgable. The work was completed in a timely fashion and Adam made sure I was satisfied with how the door operated. I am very pleased.

I needed a garage door spring replaced after it broke unexpectedly. I called round noon and they were able to send a service person later that day. Service person arrived about 2 hours after calling. He performed the replacement of the broken spring plus replaced a second spring on another door per my request. The work took 30 minutes. This included lubricating both of the doors/openers that were worked on plus lubricating a third door that was not worked on. Service person was prompt, polite and professional. I would absolutely use this company’s services in the future.

Called to get an estimate to see what needs fixed to fix the gap at the bottom of the garage door, per the description on Angies List and their website it says free in home estimates. I called the 513 number listed and the guy said they only do service calls and to get someone out its $99??? Guess Ill take my business somewhere else

The technician arrived on time. The first challenge was to raise the garage door. This required two people, and I supplied assistance. The effort on my part presented no strain or danger. Once the door was up, the repair went quickly. Both cables were replaced. The operation of the door was thoroughly tested. The site was cleaned up. A bill was prepared and paid. And the technician was on his way. The door's operation since the repair has been consistent, reliable and much improved.

Had Jake replace my garage door extension springs. Was extremely knowledgeable and went above and beyond providing exceptional service. Will defiantly be using them again.

This was the third company I contacted. The opener is old so the first two did not have the belt and needed long lead times to get it. I called Garage Door and Window and told them the model number. The technician called scheduled the appointment. He arrived on time with the correct replacement part. He fixed the opener. He also helped me program my car remote. He serviced the second door and adjusted the tension. He was very professional. I would definitely recommend and use him again.

Very happy we chose Cincinnati Door and Window. TJ was courteous and professional , explained everything and made our garage doors safe again in no time. The doors had not been maintained and were out of balance. Will definitely hire again.