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AE Door Sales & Service Inc

Garage Doors, Doors, Windows,

About us

AE Door & Window with 3-locations forest park, florence ky, & eastgate ohio, AE Door is a major supplier of clopay garage doors, chamberlain lift master garage door openers, provia entry doors & storm doors, and other fine products in the greater cincinnati area. Not only is AE a major retail distributor and installer, but they also dominate in the new construction and commercial fields as well. AE Door & Window is very proud to have been a supplier of all the rolling doors at the paul brown stadium in downtown cincinnati and all the doors at the kentucky speedway, as well as the service provider for great american ball park in downtown cincinnati. Additional phone numbers - Forest Park (513) 742-1984, Eastgate (513) 943-1984, (513) 932-3443, (800) 739-7763, (937) 296-1984 & (937) 427-0041 for additional contacts please contact Adam Weber or Greg Zinser.

Business highlights

44 years of trusted experience
Emergency Services Offered

Services we offer

Sales & installation of garage, entry & storm doors, openers & vinyl replacement windows & patio retractable awnings.

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8631 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
3%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 576-600 of 631 reviews

Saralou D.
12/2013
5.0
garage doors
  + -1 more
unknown
Description of Work: Of course, they fixed the problem I was having in less than a minute. I felt like I should have thought of it, but since I didn't it was worth anything to get the door working properly again!
Rating CategoryRating out of 5
Yes, I recommend this pro

Grace D.
12/2013
1.0
garage doors
  + -1 more
It didn't
Description of Work: This provider never contacted me. Not even a phone call.

Rating CategoryRating out of 5
responsiveness
1.0


Randy N.
11/2013
5.0
garage doors
  + -1 more
Put on new garage door springs.
Description of Work: I used AE Door Sales & Service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Z S.
10/2013
5.0
garage doors
  + -1 more
.
Description of Work: AE Door Sales and Services Inc

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

cynthia G.
07/2013
5.0
garage doors
  + -1 more
Very well.
Description of Work: Replace garage door and door opener

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Lorrie B.
04/2013
5.0
garage doors
  + -1 more
Pleased with service
Description of Work: Tune-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Richard D.
04/2013
3.0
garage doors
  + -1 more
Read the comment above.
Description of Work: The deal was ok. It was more a search to see if I had bigger problems that would lead to big bucks. So there was a minimum of service and a lot of talk. I am glad I didn't pay any more for the visit.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$69

Geoff M.
02/2013
5.0
garage doors
  + -1 more
unknown
Description of Work: On time and fair.
Rating CategoryRating out of 5
Yes, I recommend this pro

heatehr S.
12/2012
5.0
garage doors
  + -1 more
unknown
Description of Work: I had a replacement garage door opener unit installed. I didn't even have to be home, they gave me a new push button on the wall, a new unit, and replaced the hardwear on the door for only $250. They were very nice on the phone and I would absolutely use them again.
Rating CategoryRating out of 5
Yes, I recommend this pro

JOSEPH H.
11/2012
5.0
garage doors
  + -1 more
No problems.
Description of Work: Garage door tuneup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

MICHAEL D.
11/2012
1.0
garage doors
  + -1 more
See above.
Description of Work: I needed to have some work done on a garage door, so I looked on AL and saw that this company came with strong recommendations. I contacted them and they set up an appointment for this morning. They didn't give me a time but told me that the service person would call in the morning and let me know when they would be by. Morning came and went and there was no call. In calling them back they said that the person who set up my call was inexperienced and didn't know what she was doing (really? how hard is it to get the time right when all you need is AM or PM?). I told them that I would have at least expected a courtesy of a call, and that never came. I cancelled the call and will give my business to someone else. I work hard for my money and I don't see why I should give it to companies that lack common courtesy. I understand if the technician gets delayed - that's where a simple phone call saying "they won't be there until later, is that okay or should we reschedule?" would be appropriate. What is not appropriate is making a paying customer sit around without any information or feedback. Sorry, but you won't be getting any of my money.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


James W.
05/2012
5.0
garage doors
  + -1 more

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$349

Keith J.
05/2012
5.0
garage doors
  + -1 more
outstanding job
Description of Work: responded to repair broken spring on garage door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Albert B.
04/2012
5.0
garage doors
  + -1 more
A+
Description of Work: A&E Door Sales & Service installed a new garage door and opener for our home. The process was quick, professional, easy, and I would definitely recommend them. The products have provided security, quality, asthetics, and have performed as expected with no problems. The installation and workmanship is great. Everything went just as planned, without a single glitch. We would use their services and products again for future projects.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Brian H.
04/2012
5.0
garage doors
  + -1 more
It was a seamless experience.
Description of Work: They gave me a to-the-penny estimate and were able to get my car out of the garage quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Catherine L.
03/2012
5.0
garage doors
  + -1 more
Professional and complete
Description of Work: Installed new garage door spring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Richard G.
01/2012
5.0
garage doors
  + -1 more
Great service.
Description of Work: Replace pulleys, springs and assorted components for two garage doors and reset the doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gertrud A.
01/2012
5.0
garage doors, doors
  + 0 more
Excellent.
Description of Work: We had both garage and garage entry door replaced. The company did are very nice job and yes, we would recommend them to other customers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

george D.
01/2012
5.0
garage doors
  + -1 more
see above. Great.
Description of Work: had estimate to repair or replace garage door at my son's house. Was told it needed to be replaced and price was givien. The cost of the estimate was deducted from the price of the installed price of the door. All was done as said and when told it would be done. Good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Timothy N.
12/2011
5.0
garage doors
  + -1 more
Outstanding and under an hour.
Description of Work: Billy, the experienced and courteous technician, arrived on time, performed the tune-up as promised, found a salvaged and out-of-date part and repaired the circuit board in the wall switch for no addiitonal charge. He also carried all sorts of batteries, one that did work on our old door opener. Basically, A&E kept our old trusted garage door opening for quite some time. Thanks for the lead and the coupon. This has not been the case with other vendors and garage door companies. I will always call A&E now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Don O.
10/2011
5.0
garage doors
  + -1 more
Quality work
Description of Work: Replaced two garage doors and openers.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Kim C.
10/2011
5.0
garage doors
  + -1 more
Great
Description of Work: I took advantage of the deal Angie's list advertised. The man who showed up was very quiet, but got right to work. Was finished quickly and gave me a quote on replacing a panel on my garage door. I don't plan on replacing the panel unless the COA pushes the issue with me. The man even pushed out some of the dents. I would definitely use again. Maybe calling them to replace garage door opener for a friend of mine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Mike A.
09/2011
5.0
garage doors
  + -1 more
Flawless
Description of Work: I bought two new Clopay garage doors and had them installed. Price on the doors was competitive and the service was terrific. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

MARTHA L.
08/2011
5.0
garage doors
  + -1 more
They were excellent.
Description of Work: They came out for a garage door tune-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

W. Randall W.
04/2011
1.0
garage doors, doors
  + 0 more
Very poorly.
Description of Work: They didn't show up for quotation appointment nor even call with an explanation of why the appointment was broken. Using the computer link to make an appointment resulted in a 4 day delay before anyone got back to make the original appointment. A call after the appointment only lead to more frustration when the reception / phone desk was argumentative. Following that, the service manager kept me holding for over 4 minutes at which point I decided that A-E Door didn't really want my business. A competitor called within 1 hour of internet site request and were here within 4 hours. I was ready to buy....but not from AE Door.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,350

Response from AE Door Sales & Service Inc
I am writing in response to the poor rating we received for an estimate on a replacement garage door. We received the estimate request on 4/21 @ 1:03pm. The request was pulled off at 3:44pm. We contacted the customer on 4/22 and scheduled the appointment for Monday 4/26. Our sales rep. had an unexpected emergency and failed to respond. I would like to express our deepest apologies for not meeting or exceeding your expectations. We have an excellent service rating with all our partners and only hope you would give us a second chance. Please feel free to contact me directly if I can be of any assistance in the future. Sincere regrets, Cathy Wempe. VP Sales and Marketing. AE Door and Window Sales, Inc.

Contact information

1260 W Sharon Rd, Cincinnati, OH 45240

http://www.aedoorsales.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
8:30 AM - 1:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Garage Doors,
Doors,
Windows,
Insulation,
Finished Carpentry and Woodworking,
Electronic Gadget Repair,
Awnings,
Garage and Shed Building

FAQ

AE Door Sales & Service Inc is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:30 AM - 1:00 PM

AE Door Sales & Service Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, AE Door Sales & Service Inc does not offer free project estimates.
No, AE Door Sales & Service Inc does not offer eco-friendly accreditations.
No, AE Door Sales & Service Inc does not offer a senior discount.
Yes, AE Door Sales & Service Inc offers emergency services.
No, AE Door Sales & Service Inc does not offer warranties.
AE Door Sales & Service Inc offers the following services: Sales & installation of garage, entry & storm doors, openers & vinyl replacement windows & patio retractable awnings.

Contact information

1260 W Sharon Rd, Cincinnati, OH 45240

http://www.aedoorsales.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
8:30 AM - 1:00 PM