AE Door Sales & Service Inc

CAME OUT RIGHT AWAY TO CORRECT THE PROBLEM. TURNED OUT IT WAS A GFCI SWITCH THAT GOT TURNED OFF DURING AN INSPECTION. I'VE USED THEM SEVERAL TIMES OVER THE YEARS AND HAVE ALWAYS BEEN PLEASED WITH THE WORK THAT THEY PERFORM.

JOSH FROM AE DOOR & WINDOW WAS PROFESSIONAL AND FOCUSED. AFTER HE FINISHED INSTALLING THE NEW MOTOR & CHAIN DRIVE, HE GAVE ME THE INSTRUCTION BOOKLET AND POINTED OUT THE WARRANTY. HE ALSO EXPLAINED HOW TO USE THE KEYLESS ENTRY PAD (WHICH WAS NEW), AND POLITELY LOOKED AWAY AS I ADDED MY SECRET CODE. JOSH ALSO ANSWERED MY QUESTION ABOUT HOW TO REPLACE THE BOTTOM SEAL OF THE DOOR, EXPLAINING WHAT TYPE OF SEAL WE SHOULD BUY, WHERE WE COULD BUY IT, AND HOW TO DO THE JOB. HE WAS VERY HELPFUL.

THEY ASKED QUESTIONS ON THE PHONE SO THEY KNEW THE KIND OF OPENER TO BRING, AND DIDN'T REQUIRE SUPERVISION. JUST DID THE WORK, AND IT WORKS GREAT. ALSO SCHEDULED THE DATE AND CAME AS SCHEDULED. I WOULD USE THIS COMPANY AGAIN.

SERVICE MAN A LITTLE LATE, HOWEVER, VERY QUICK AND DID AN EXCELLENT JOB.

EVERYTHING WENT SMOOTHLY. HE WAS PROMPT, COURTEOUS, AND DID A GOOD CLEAN UP JOB.

WE WERE PLEASED, WHEN WE HAD A PROBLEM THE MANAGER DID COME OUT AND RESOLVE IT.

VENDOR DID A VERY NICE JOB, WAS ON TIME, AND VERY PROFESSIONAL.

WORKERS WERE VERY PROFESSIONAL AND HAD A GOOD WORK ETHIC DURING INSTALLATION. SOME TRIM AND A KICK PLATE WILL BE ADDED AT NEXT VISIT. A COUPLE OF MINOR FLAWS IN PRODUCTS. RECEIVED DISCOUNT DUE TO PREVIOUS BUSINESS WITH COMPANY.

I HAD THEM FIX MY OLD GARAGE DOOR TWICE BEFORE I DECIDED TO HAVE IT REPLACED. THE NEW DOOR IS A BIG IMPROVEMENT.

IT TOOK THEM ABOUT 4 DAYS TO GET HERE. THE FIRST TIME I CALLED, THE GUY MISSED AN APPOINTMENT, SAID HE COULDN'T FIND MY PLACE, WHICH I THOUGH WAS ODD SINCE I'M A BLOCK AND A HALF AWAY FROM THEM. THEN HE CAME THE NEXT DAY, SO I HAD TO WAIT AROUND A WHOLE DAY. THE REPAIR SEEMS TO HAVE BEEN DONE WELL. THEIR RECEPTIONIST WAS VERY NICE AND PROFESSIONAL.

THEY DID A GOOD JOB WITH THE INSTALLATION. THE JOB WAS DELAYED ABOUT A WEEK AND THEY CREATED QUITE A MESS AND DID NOT CLEAN UP.

THE SPRINGS WERE $190. THEY WERE TIMELY IN THEIR RESPONSE, REPAIR AND WITH ACCOMMODATING MY SCHEDULE.

VERY SATISFIED WITH THE COMPANY'S RECOMMENDATION FOR THE NEW REPLACEMENT OPENER. THE PRICE INCLUDED THE NEW OPENER AND INSTALLATION. ON TIME, VERY COURTEOUS AND WORK COMPLETED QUICKLY.

VERY POSITIVE EXPERIENCE - FRIENDLY, RESPONSIVE, QUALITY, BUT NO HIGH PRESSURE. THEY WERE VERY COURTEOUS, SHOWED UP JUST WHEN THEY SAID THEY WOULD, AND PERFORMED THE WORK FOR THE ESTIMATED PRICE. THEIR WORK WAS VERY PROFESSIONAL.

THIS COMPANY HAS BEEN CONSISTENTLY RELIABLE. WE'VE HAD PROMPT RESPONSES IN EACH INSTANCE.

THEIR DOOR SALESMAN WAS POLITE AND ATTENTIVE. THE DOOR INSTALLER WAS PROFESSIONAL AND SHOWED UP ON TIME.

THOUGHTFUL ABOUT NOT TRACKING IN MUDDY MESS. COMPANY WAS HERE WITHIN 24 HOURS OF MY CALL. COURTEOUS AND ON TIME. EVERYTHING YOU COULD HOPE FOR IN A COMPANY. VERY REASONABLE. GIVE OLD FASHION CINCINNATI SERVICE.

THEY OFTEN HAVE COUPONS IN REACH MAGAZINE OR ONLINE. ALL QUOTES WE RECEIVED WERE $1100-1319. THIS WAS THE SECOND HIGHEST. WE WENT FOR THE CLOPAY BRAND DOOR WHICH WAS THE MOST EXPENSIVE, BUT BASED DECISION ON FRIEND'S RECOMMENDATION. A HOME IMPROVEMENT STORE WAS ACTUALLY THE $1319 PRICE. THE OTHER BRANDS SEEMED OK, BUT WE DON'T KNOW MUCH ABOUT ANY OF THEM SO WENT WITH THE FRIENDS RECOMMENDATION.

I CALLED THE CINCINNATI OFFICE AND TOLD THEM I LIVE IN NORTHERN KENTUCKY. THEY PUT ME IN TOUCH WITH SOMEONE FROM THE FLORENCE KENTUCKY OFFICE. THE SALESMAN REALLY ONLY SHOWED ME ONE DOOR, AND WHEN I KEPT ASKING QUESTIONS ABOUT DIFFERENT DOORS, HE KEPT TELLING ME "I DIDN'T KNOW YOU WANTED THAT". I FELT LIKE I WAS CHANNELED INTO WHAT I ENDED UP TAKING VERSUS WHAT I REALLY WANTED.

THE INSTALLER WAS COURTEOUS AND ANSWERED ALL MY QUESTIONS BEFORE HE LEFT.

I CALLED ON TUESDAY AND THEY INSTALLED THEM ON WEDNESDAY. THE REPAIRMAN WAS AT MY HOUSE FOR ONLY ABOUT 20 MINUTES. VERY QUICK AND PROFESSIONAL. CALLED WHEN HE WAS 10 MINUTES AWAY FOR EXACT DIRECTIONS.

THE ELECTRIC EYES WERE NOT WORKING PROPERLY AND WITH TWO SMALL CHILDREN, WE NEEDED THEM REPLACED AND WORKING. THEY CAME OUT PROMPTLY AND SEEMED VERY KNOWLEDGEABLE ABOUT OUR GARAGE DOOR AND THE FACT IT WAS A LITTLE DIFFERENT CONSTRUCTION FROM THE NORM. HE FIXED THE UNIT AND WAS ON HIS WAY....

QUICK RESPONSE COURTEOUS FRIENDLY PROFESSIONAL ANALYZED SITUATION GAVE POINTERS MADE SUGGESTIONS.

COMMUNICATIONS WERE A BIG PROBLEM. THE SALES STAFF WOULD ONLY CALL ME BETWEEN 8-9AM -- AND WERE UNAVAILABLE AT ANY OTHER TIME. I'M USUALLY IN MEETINGS AT WORK THEN, SO THAT WAS VERY INCONVENIENT. INFORMATION GIVEN TO THE SALES FORCE WAS NOT GIVEN TO THE PEOPLE DOING THE WORK, SO THEY DIDN'T GET MY WORK PHONE NUMBER, NOR DID THEY REALIZE THAT MY GARAGE DOOR WAS WOOD, SO THEY HAD TO COME BACK AT A LATER TIME FOR THE WEATHERSTRIPPING. SO I WOULD GET HOME FROM WORK AFTER 5PM (AND AFTER AE DOOR WAS CLOSED) WITH MESSAGES ON MY HOME MACHINE. IF THEY HAD CALLED MY WORK PHONE, THEY WOULD HAVE BEEN ABLE TO TALK TO ME. THIS CAUSED NEEDLESS DELAYS. PUNCTUALITY WAS ANOTHER BIG PROBLEM. THE FIRST APPOINTMENT WAS MISSED COMPLETELY AND I HAD TO CALL THEM TO RESCHEDULE (AFTER I HAD TAKEN HALF A DAY OFF TO BE AT HOME FOR THE WORK!). THE WORK THAT WAS FINALLY DONE WAS DONE WELL, HOWEVER.

THEY ARE VERY HONEST. THE OVERCHARGED ME BY $6, BUT THEY FOUND THE ERROR AND WERE ABLE TO DRAFT ME A CHECK FOR $6. GENERALLY MOST PLACES WOULD NOT CONTACT ME ABOUT THAT.