AE Door Sales & Service Inc

They did an outstanding job. It was actually one guy who did it. He took out our old door and all the mechanisms that go with it and installed a brand new door. He did it very efficiently and very cleanly. He cleaned up after himself. I don't think the work took more than four hours. I felt that they had very good customer service. They communicated well in terms of setting up the dates and what was going to happen and everything, and coming out and checking the situation ahead of time. I thought that they did a really good job.

They did the work very well. They were punctual. They asked me questions about details that they were not sure about, they checked with us on every aspect of it and the product itself was very nice. I would use them again in the future.

They were right on target with the estimate and they knew exactly what the problem was. They were right on time and they did the job quickly; it only took about 30 minutes. They were definitely very good. I think the time was good for what they did.

We like them. We have had their product with no problems for 14 years. We called them and put in the battery backup. They are the first ones we will call in the future.

We were very satisfied with their work. One thing that they fixed was our garage door spring and the other one was a bent screen door. They are excellent.

They did a really good job. We were very happy front beginning to end. The salesperson to the installer were all professional and did a great job.

They did an excellent job. They fixed the problems, had good service, and had a good price. The project went overall very well. They were excellent.

I called AE Door in the afternoon and was scheduled for their first service visit the next morning. Lawrence arrived on schedule, quickly assessed and explained the problem, and fixed the door. He also opened the motor box to inspect the gears. He's the first door service tech ever to do that. I was very pleased with AE Door and intend to use them to service my garage from now on.

They called and set up an appointment within 24 hours of the time we sent an online request for service (and we submitted on a Sunday). The technician showed up on time, and diagnosed the problem right away. He was friendly and informative. It was fixed very quickly, and we were given a guarantee that they would come back out if we had problems in the next month or so (I can't recall the exact length of the guarantee). .

AE Door and Window Co. are my go to guys when it comes to my garage door repair needs. They came in and got the job done efficiently and soundly.

They came within an hour of us calling. They repaired quickly, and it wasn?t easy as they had to work with the car still in the garage. They completely replaced the center pole, which had broken. The price was reasonable, and I have no complaints.

I called on Tuesday they were out on Wed within the estimated time frame. Replaced my chain system with a new belt garage door opener. Works really well. Very quiet.

I called on a Tuesday, they called back in afternoon to confirm time frame to come the next day. They came right in the middle of the 9-12pm time frame. He was quick and friendly. Did the job well and the door works better than it did before the springs broke. Excellent work and very punctual in setting up appointment and arriving for repair.

Technician arrived on time, was friendly and professional. Serviced the door and opener in half an hour or so. Door now opens and closes smoothly and quietly.

The estimate was $1200.00 to replace and interior door. I felt that the estimate was too high. When I asked the sale rep for a written estimate he wrote it on a business card. I like written estimates when getting work done on my house. Also, I told the sales rep that I needed a new garage door, he didn't offer an estimate.

I discoverd that both springs on my garage door were broken on Wednesday morning. The garage door would not go up or down and my wife's car was trapped inside. I called AE and they were able set an appointment for the next day. The technician arrived and repaired both springs and instructed me on some minor maintenance I could do myself to improve the life of my door & opener. The only issue I had was the service window was between 12 - 5 pm. It would be nice if they could narrow that down a bit and give a call when they were 30 or so minutes out. Otherwise it was a great experience and I will definitely use AE again for all of my door needs.

In home visit by salesperson, fast response to install date, hard working installer removed old and quality install with demo. and operation test before departing.

The service was fine. My only complaint is that when I made the appointment, I was told the service would be between 12 noon and 4pm. The day before the appointment, a message was left on my phone that it would be between 10 am and 2 pm; I asked that I be called 30 minutes before the service person was to arrive. The day of the appointment, I received a call at 9am from the service person, telling me that he'd be at my home in less than 30 minutes. I told him that I could not be home before 10 am; he was obviously irritated and said that he'd be waiting for me at my house. When I got there at 9:50, he was pleasant.

Tressa and Don came out from the Florence office to inspect our garage and provide an estimate for the installation of the new doors. They did a good job of explaining all of our options, and the pros and cons of each. Installation was performed by Jason on the date that we requested. He seems to have done a professional job, and we are very pleased with our new doors and opener.

Promptness - (arrived 30 minutes into the two hour window I had been given), quality and professionalism from quotation through installation were terrific. The installer, Andrew, worked alone which was very surprising, and did a bang-up job. He was courteous and explained how to work all of the gadgets and described the bells and whistles that were included. I paid more for this door than I had been quoted by other companies with the hope that I am paying not only for the product itself but the service that will be provided after the fact.

When I called for a free estimate Bernadette was very professional and efficient and was able to evaluate that day. She clearly knew her product and did not try to oversell. Bernadette even knew the best color before she knocked on the front door. I had called 2 other companies and prices over the phone seemed comparable but they couldn't come out for an evaluation right away. The next day I called to order if someone could clip the spring since our old garage door was unusable. She not only promptly scheduled the old door to be clamped until the new door could be installed(13 days later), she reduced the price by $50 since the service call was $59,so our total costs were$1,402. We even qualify for the $1500 energy tax credit because of the insulated windows. I was very pleased with the new garage and service.

They came the next morning, as promised, on time and their representative, Rob, was very professional. He did his work efficiently, and at the cost I was quoted. I would definitely use and refer this business again.

Got email from Angie's List that AE Door was doing a complete garage door adjustment/lubrication for $59 for members only. As my garage door just started acting up signed up and paid through Angie's List. Called AE Door and got appointment for a couple days later. Service man was on time, quickly inspected, adjusted and lubricated all areas of the garage door and opener. No issues since. Well worth the $59. Will definitely use AE Door when springs go, which will happen sooner or later, as the cost I was quoted for that was very reasonable compared to what I have paid in past.

I requested an estimate through their website and received a prompt response via telephone call. Scheduling the installation was smooth and professional. When I sent notice that I wanted to change the installation time I received a prompt response from the manager via email. The installer showed up timely and called in advance - as I had requested. The installation was professional and everything was completely cleaned up afterward by the installer. The installer was affable, professionally dressed, and did a thorough job. I am satisfied with my experience with this firm and would recommend them to others.

I called on a Monday afternoon and they were out the next morning. Billy the tech, checked the system and discovered the problem but instead of repairing a 17 year old opener I opted for a new one. It should be noted, he did not pressure me at all to buy a new system, which I appreciated. It was actually enjoyable dealing with this company! If you need this type of service, call them first!! I will use them for all my door and window needs.