Action Door

Bob Parker, sales person, arrived on time on the scheduled day to look at the broken garage door and to quote having it replaced. He was able to get the door opened long enough to get the car stuck inside of it out. Installation was set for first morning opening. Installer arrived on time and completed the installation in good time and in good order. We are very pleased with the experience.

BOTH OF THE GUYS THAT CAME OUT FOR THE ESTIMATE WERE NICE, AND THE INSTALLERS THEY WERE VERY FRIENDLY. THE MANAGER, BOB PARKER WAS ALSO VERY NICE OVER THE PHONE, VERY BUSINESS LIKE. I'M VERY SATISFIED WITH THE JOB.

THEY ANSWERED ALL PHONE CALLS, GAVE AN ESTIMATE AND ABIDED BY IT, CAME ON TIME, AND WERE COURTEOUS. THEY HAD TO MAKE 2 TRIPS BECAUSE THEY HAD TO ORDER THE NEW MOTOR.

CAME QUICKLY (''EMERGENCY SERVICE''), BUT DID NOT CHARGE EXTRA. VERY POLITE, FRIENDLY GUY.

INSTALLER WAS ON TIME AND DID A GOOD JOB ON THE INSTALLATION. HE CLEANED UP AND DISCARDED THE OLD DOOR. SERVICE GOOD, BUT INSTALLER NOT THAT FRIENDLY.

ON TIME, POLITE, REASONABLY PRICED.

THE OPENER BRACKET BROKE OFF THE GARAGE DOOR. THE TECHNICIAN BOLTED THE BRACKET BACK ONTO THE DOOR, AND THROUGH THE GARAGE DOOR FOR ADDED STRENGTH. HE ALSO REINFORCED THE ROLLERS SO THEY WOULD NOT FALL OUT OF THE TRACK AGAIN. THE TECH WAS VERY PERSONABLE, INFORMATIVE, KNOWLEDGEABLE, AND EXPERIENCED. I WOULD ASK FOR HIM EXCLUSIVELY. BUT, I WAS NOT PLEASED THAT THE BRACKET MAY HAVE BROKEN OFF BECAUSE THE SPRING WAS ON TOO TIGHT, A SPRING THAT ACTION DOOR REPLACED JUST LAST YEAR.

WE WERE VERY SATISFIED WITH THE QUALITY OF WORKMANSHIP THAT WAS PERFORMED BY ACTION DOOR. WE DID NOT HAVE TO WAIT VERY LONG BEFORE THEY WERE ABLE TO SCHEDULE US.

THESE DOORS WERE INSTALLED FOURS YEARS AGO BY ACTION DOOR. THEY ARE PROFESSIONAL AND KNOWLEDGEABLE OF THEIR PRODUCTS. THE SERVICEMAN FIGURED OUT THE PROBLEM RIGHT AWAY AND MADE THE ADJUSTMENTS.

VERY QUICK RESPONSE, CAME TO OUR HOUSE SAME DAY OF CALL. TECHNICIAN WAS PROFESSIONAL AND WORKED QUICKLY. TESTED THE NEW ARM SEVERAL TIMES WITH REMOTE CONTROL AND MANUALLY.

UNPROFESSIONAL AND AWFUL WORK ETHIC. AFTER THE INSTALLATION: 1. BOTH BRACKETS WERE BENT. ONE WAS LOOSE. 2. ONE SIDE OF THE DOOR WHEELS JAMMED THE LIMITED ROOM DESIGNED FOR ADJUSTING DURING OPERATION. 3. THE CEILING CRACKED IN BETWEEN THE TRACKS FROM BACK TO FRONT. BOTH 3RD PARTY TECHNICIAN AND CITY BUILDING COMMISSIONER POINTED OUT THE UNPARALLEL TRACK ISSUE. BOB PARKER OF ACTION DOOR WAS RELUCTANT TO COME CHECK UNTIL MANAGEMENT BECAME INVOLVED. EVENTUALLY HE CAME BUT BLAMED THE SNOW, HOUSE SETTLING, STRESS CRACK. HE IGNORED THE FACTS: THE CEILING CRACKED AFTER THE INSTALLATION; LITTLE SNOW FELL BEFORE MID 12/2004; STRESS CRACK NORMALLY HAPPENS AT WHERE THE ROOF SITS; THE CRACKS AROUND THE BENT BRACKETS, BENT THE WOOD SUPPORTING THE CEILING; HOW MUCH CAN A 40 YEAR OLD HOUSE CAN SETTLE? HE LEFT WITH WORDS SAYING "CITY COMMISSIONER IS ON YOUR SIDE. GOING TO HOMEDEPOT, BUYING PATCH. GO TO COURT IF YOU WANT." I SENT A CERTIFIED MAIL TO THE COMPANY CEO WITHOUT A RESPONSE.

KEVIN, THE TECHNICIAN WAS VERY PROFESSIONAL AND FRIENDLY. I CALLED THEM AT 4PM AND BY 5:30 THE DOOR WAS FIXED. BECAUSE OF ANGIE'S LIST I GOT A 10% DISCOUNT.

I DID NOT HAVE THE WORK DONE. I WENT WITH A LESS EXPENSIVE COMPANY.

DID NOT USE THIS COMPANY BECAUSE THEY CHARGE $60 JUST TO COME OUT AND GIVE AN ESTIMATE.

I CALLED FOR APPT ON THURSDAY MIDDAY; WAS GIVEN AN APPT FOR FRIDAY (NEXT DAY). OFFICE CALLED AHEAD ABOUT 20 MINUTES TO LET ME KNOW TECH WAS ON THE WAY. TECHNICIAN WAS VERY PROFESSIONAL, KNOWLEDGEABLE AND FRIENDLY. WORKED QUICKLY AND EFFICIENTLY. CLEANED UP WORK AREA WHEN HE WAS DONE. A TOTALLY SATISFACTORY JOB.

PUT ONE BACK ON THE TRACKS AND DID A SERVICE ON THE OTHER.

DISPATCHED PROMISED SERVICE THE SAME DAY AND SERVICE REPAIR WAS PERFORMED AS PROMISED.

I WAS SO IMPRESSED BY THE PERSON THEY SENT OUT TO GIVE THE ESTIMATE. HE COULD NOT HAVE BEEN MORE PROFESSIONAL AND POLITE. THE REASON I DID NOT CHOSE THEM WAS THAT THEY WERE HIGH IN PRICE AND THE OTHER COMPANY GAVE A BETTER WARRANTY.

I THINK HIS NAME WAS TIM O'MALLEY BUT I COULD BE WRONG. I ONLY SPOKE TO HIM ON THE PHONE BUT HE WAS VERY NICE AND ASSURED ME HE WOULD INSPECT EVERYTHING. HE ONLY DID WHAT WAS NECESSARY TO GET THE DOOR WORKING AGAIN. I'D CALL THIS COMPANY AGAIN IF ANYTHING WENT WRONG WITH MY GARAGE DOOR. THE DOOR WORKS GREAT AND EVERYTHING LOOKS WELL LUBRICATED.

THEY CAME OUT WITHIN THREE DAYS AND WERE VERY PROFESSIONAL AND COMPETITIVE. THE COMPANY I SELECTED WAS HAVING AN EXCELLENT SALE ($160 LESS) AND I CHOSE THEM INSTEAD. I WOULD STILL RECOMMEND THIS COMPANY AND WOULD CONSIDER THEM IF I HAD A NEED IN THE FUTURE. THE ESTIMATOR WAS VERY THOROUGH AND PROFESSIONAL. THE PRICE WAS REASONABLE.

ON TIME, VERY POLITE, REASONABLY PRICED, AND ALSO FRIENDLY. NO SALES PITCH. OFFERED HELPFUL INFORMATION.

SERVICEMAN WAS COURTEOUS AND ON TIME. MADE REQUIRED REPAIRS AND ALL IS WELL!

VERY PROMPT AND VERY REASONABLY PRICED, CONSIDERING IT WAS AN OVERTIME EMERGENCY SERVICE.

THE OVERALL EXPERIENCE WAS VERY GOOD. THE SALESMAN AND THE INSTALLER WERE PROFESSIONAL AND PERSONABLE. THE INSTALLER WAS PROMPT, COURTEOUS AND CONSCIENTIOUS. HE CLEANED UP AFTERWARD.

THEY CAME IN A VERY TIMELY MANNER, WERE VERY PROFESSIONAL, DID AN EXCELLENT JOB, AND QUICKLY.