ADT Security Services, Inc

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Very positive experience.

Very pleased.

Overall they are good.

THE SERVICE TECHNICIAN CAME OUT ON THREE DIFFERENT DAYS, 8/12, WRONG PARTS TO COMPLETE JOB, 8/15, BROKE HIS DRILL BIT AND COULD NOT FINISH THE JOB AND FINALLY ON 8/19 AFTER I CALLED A SUPERVISOR AND INSISTED THAT THE REPAIR BE COMPLETED THAT DAY. ADT RATE IS OUTRAGEOUS. THEY CHARGE $85.00 FOR 1ST 1/2 HR AND $21.00 FOR EACH SUCCEEDING 1/4 HR. A JOB THAT SHOULD HAVE BEEN COMPLETED IN 30 - 45 MINUTES TOOK ALMOST 2 HOURS OVER 3 DIFFERENT DAYS. I NEGOTIATED A CHARGE FOR 1 1/2 HOURS PLUS $37.00 FOR PARTS. THIS IS PLAIN ROBBERY. NOBODY WITH THE SKILL LEVEL OF AN ADT SERVICE PERSONAL IS WORTH THAT KIND OF MONEY. THEY DON'T DO A GOOD JOB OF CLEANING UP AFTER THEM SELVES.

I HAVE USED THEM FOR TWO YEARS. RECENTLY I NEEDED TO HAVE THE SYSTEM REVIEWED, AND HELP IN CHANGING THE PASSWORD. AFTER HOLDING FOR MORE THAN A HALF HOUR, THEY TRIED TO TELL ME THEY COULDN'T SET AN APPOINTMENT BECAUSE OF VACATIONS AND PROBLEMS WITH THEIR APPOINTMENT CALENDARS. I WILL BE SWITCHING SERVICES SOON.

MY HOME WAS DIFFICULT TO WIRE FOR A SECURITY SYSTEM, BUT BOB FORD HAS A LOT OF EXPERIENCE AND DID AN EXCELLENT JOB. ANOTHER COMPANY INSISTED IT COULDN'T BE DONE ON MY HOUSE AND WANTED TO INSTALL UNSIGHTLY WIRELESS CONTACTS ON MY DOORS AND WINDOW FRAMES. BOB IS ALSO EXTREMELY PROFESSIONAL AND KNOWLEDGEABLE AND WORKED WITH ME TO GET AROUND ANY OBSTACLES. HE TRIES TO FIND WAYS FOR YOU TO SAVE MONEY RATHER THAN TRYING TO SELL YOU EXPENSIVE ADD-ONS. IN ADDITION, THIS IS THE SAME COMPANY THAT MAKES THE ARMORED CARS AND BOTH THE MONITORING AND INSTALLATION SERVICES ARE PROVIDED BY BRINKS. FINALLY, THEIR PRICES WERE EXCELLENT.

TECHNICIAN DID NOT CLEAN UP AFTER HIS WORK. HE INSTALLED THE DOOR SENSOR WITHOUT LATCHING THE DOOR COMPLETELY CLOSED. IT CAUSED THE DOOR TO BIND WHEN FULLY LOCKED BECAUSE THE SENSORS WERE MUCH TO CLOSE TOGETHER. THEIR PRICING IS OUTRAGEOUS. THEY CHARGED $68 FOR FIVE MINUTES OF WORK. THEY HAVE YOU OVER A BARREL BECAUSE THEY ARE THE SECURITY COMPANY AND THEIR LIABILITY WOULD CEASE FOR A FAILURE DUE TO AN OWNER INSTALL.

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THEY DID A FAIRLY GOOD JOB, WITH A FEW DIFFICULTIES. THERE WERE SOME SCHEDULING ISSUES, WHERE THEY CAME OUT AT THE WRONG TIME FOR INSTALLATION. THEY ALSO INSTALLED A WINDOW SENSOR TO CLOSE TO THE WINDOW OPENING SO IT KEPT POPPING OFF WHEN WE OPENED THE WINDOW. BUT ALL IN ALL, THEY DID A DECENT JOB.

I WENT WITH ADT. REASONS: NAME RECOGNITION. ANGIE''S LISTS HAD THREE REPORTS WITH A RATING OF A. THE INITIAL SALES CALL WITH HEATHER DIXON, I GIVE AN OVERALL A RATING. ALLEN, THE SENIOR RESIDENTIAL INSTALLER I GIVE AN OVERALL A RATING ALSO. I WILL ADD THIS THOUGH, IN THEIR ATTEMPT NOT TO HARD SALE I HAD TO PROBE WITH QUESTIONS TO GET WHAT I THINK IS THE BEST SECURITY CONFIGURATION FOR MY HOME. THIS MAY HELP MEMBERS...EVEN THOUGH WE AS MEMBERS LOOK TO INSTALLERS/CONTRACTORS TO ADVISE US ON THE BEST COURSE OF ACTION, WE MUST STILL BE FIRM IN STATING WHAT IT IS WE WANT EVEN THOUGH THE INSTALLER/CONTRACTOR BEGINS TO EXPRESS HOW INCONVENIENT PART OF THE JOB MIGHT BE TO THE INSTALLER/CONTRACTOR.

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VERY CLEAN, VERY NICE, VERY KNOWLEDGEABLE AND HELPFUL.

INSTALLED A SYSTEM IN THE HOUSE. WE HAD A SMALL BILLING PROBLEM THAT THEY FIXED RIGHT AWAY WITH NO PROBLEM.

PUT IN ALARM SYSTEM. HAVE USED FOR YEARS-NO TROUBLE WITH THEM.

THEY INSTALLED A NEW SECURITY SYSTEM, WHICH WORKS GREAT!

USED TO INSTALL SECURITY SYSTEM. PROMPT, PROFESSIONAL- COMPETITIVE MONTLY FEES.