A Sound Alternative Inc DBA Wain Security

When the tech first came out to put up my wall mount, I realized that the mount advertised in the $129 deal was not the mount I wanted. I needed to have my TV mounted "up in the corner" of the room. This required a side arm mount. The mount advertised in the deal was a "tilt wall mount." This is mounted on a flat wall. (I'm a tax accountant. What do I know about TV mounts?) The tech explained that there would be an up-charge of $75 for a side arm mount. When I talked to Matt to give him the OK for the new mount, he indicated that he would have to order it from his supplier and would setup a time to do the job as soon as the part came in. Two weeks later from the original install date, my TV was mounted exactly as I wanted it. The tech did a great job. I didn't mind the up charge or the delay. (There was no additional charge for the tech to come out a second time.)

They were punctual, professional, cleaned up all the debris and overall I was extremely pleased. They actually called and came prior to the appointment time.

Called Matt on cell phone. Scheduled a service call for the next week. Service men were knowledgeable and prompt. Cleaned up after themselves. Nice job.

Fine ... No problems encountered.

Installers were prompt and called prior to arrival. Concious of entering my home and cleanliness. Asked questions regarding my preference and options for mounting TV. Cleaned up after installation.

The cable was run well. And, the internal work went smoothly. We had an issue getting the speaker cable under the siding. The ultimate installation went well. But, where the wires came out and hooked into the speakers the finish was real rough.

Everything turned out great. I had purchased a deal on Angie's List for the television mounting. Mr. Wain came out to the house to make sure he'd be able to do the work since it was over a fireplace. He said he could. We had to have an outlet installed so once we had that done by our electrician I called Mr. Wain to schedule the mounting. They were able to come out sooner than I had expected. The guys that came were very pleasant and did a great job. They put on booties before coming in the house (as did Mr. Wain when he first came out) and made sure to completely clean up after themselves. I couldn't be happier. The television looks great. They also left me with extra mounting screws because we had upgraded to a bigger mount because we plan to get a bigger tv than what we currently have. I would not hesitate to call them in the future, they did excellent work.

Extremely well. The gentlemen was professional and very fast. I would recommend this business to anyone.

I left a few messages with company prior to receiving a call back. It could have been because the order was placed under my husband's name. Once scheduled, everything went smoothly. They were on time and very polite. Explained everything they did.

They came out on my schedule when I ask them to come out. I just paid for the Big deal and no extra charge. They had a very nice job, they actually simplify the hook the way it is, they determine that the way that system had been hooked up originally was very complicated, they simplified it and they're working fine ever since they came out.

There were monthly charges and more things you had to do to get that service. It was not a clear Deal.

Very good, no complaints, they did what they said they would do and it looked good when they were done. Half the price that Geek Squad wanted.

The last speaker was not finished as additional wire was needed. Also there is an odd buzzing that is heard through the system, so I keep the volume off when not in use.

I called and scheduled for a Thursday morning. They were there first thing. It took them roughly 60 minutes to install after I answered some questions how I would like it installed. They were able to give me recommendations. The installation went very well. I will use this company to install home security system very soon.

I didn't get anything. I was billed through Angie's list, but then there were strings attached and I didn't get anything sent to me.

No work was performed, due to contract length required.

They were professional and prompt.

My husband and I purchased the wall mounting service for our TV. Matt got us an appointment within 2 days. He and his coworker showed up at the early end of the waiting window, but had to run back to his office for something for the wall mount. He was super awesome and took some money off our bill to cover the inconvenience They worked quickly and efficiently and cleaned up the mess that was made from drilling. My tv now looks fabulous sitting above my fireplace. Matt was delightful to work with and was super nice while he was here.

The technicians were prompt and efficient.

Matthew Wain and his assistant arrived on time. Installed the ADT system efficiently and gave us a through discussion on how to use the features of the advanced monitoring system. I will definitely use their services in the future and recommend their services to anyone needing a home security system.

He was very professional. Very prompt and understanding of the limitations of my mother. Unfortunately, It was just not the appropriate alarm system for my mother to use. It was a little bit Beyond her limitations. Ultimatley we decided it was not a good fit to install for her.

I purchased an Angie's List "Big Deal" for $99, usable toward 2 hours of home audio/video or security installation services. We asked Matt to redo the wiring for speakers from our AV receiver to speakers in our den (where the receiver is located), kitchen, patio, and living room. He also furnished and installed a Jamo 4-output switch to allow individual on/off and volume control for the different pairs of speakers. Matt and his crew completed the work in 1 day. The work quality was good. Matt was professional, personable, and easy to work with. After the work was finished, we lost the audio signal to one of the speakers in our living room. We are waiting for Matt to return to do some follow-up work (wall-mounting a flat-panel TV, not yet scheduled), and we will have him address the malfunctioning speaker then.

I was told the installation was done neatly and took about an hour. I have seen the finished istallation and it looks great.

Matthew Wain came out, right on time, to our house at midday on a Friday to review the HDTV coaxial rewiring job we needed in two rooms of our house. He was pleasant, professional and seemed knowledgeable. He promised a written estimate by early the following week. We never received the estimate and never heard from them again. We found another vendor to handle our project.

The two men showed up on time, I bought my own TV mounting kit for them to hang, turns out it was missing quite a few parts, they agreed to go get a cup of coffee while I ran to Walmart to exchange the box, which I thought that was very nice of them, I returned in 20 minutes and they pulled in right after me. They installed the TV very fast and professionally done. I had to buy a couple of cables off them because mine were to short, im glad they brought them along. I am well satisfied with this company and will use them again.