A Sound Alternative Inc DBA Wain Security

The company is great at the sales/installation process, but if you have issues afterwards, their responsiveness and follow-up is horrible. It took me 6 weeks to get a new battery for my alarm a couple of years ago. Back in December, 2016 they started contacting me about "routine maintenance" that needed to be done on my system. I left a message on their phone about my availability (no response) and then later emailed him with 3 days that I was available for the service. He never responded, but weeks later (out of the blue) sent me a short email at 5:30 one evening asking if I was available the next morning? Now I have cancelled and have been trying to get them to pick up their equipment for weeks. I got no response to my emails until yesterday, and he told me that normally customers mail their equipment back when they cancel so that they aren't charged for the equipment. I'm not sure why he didn't tell me that on June 29 when I first notified him of my cancel request. He told me that he would get back in touch with me and let me know when a tech would be in my area this week. So, 24 hours later, I have not heard anything else. I just want them to get their equipment. I don't really trust them to return it by mail. I want them to pick it up and give me a receipt for it.

It was great! The guys at Wain are super friendly, knowledgeable about their product, and thorough with installation. They spent all day on the install and stayed afterwards to make sure I was comfortable with the products and software. Highly recommended!!

He gave me an estimate to mount a tv and relocate a Directv and Apple TV devices. I accepted his estimate and I tried four times to get the service scheduled and Matthew Wain would not respond back to my emails or phone calls. I would never use this company. Very unprofessional.

Team was professional, quick and clean, everything went great!

It did not go well at all see above comments.

I never called to get the job fulfilled. Not their problem.

Work went very well. Took longer then expected to originally set up the appointment but once it was locked in the service techs showed up a few minutes early which was nice to see. Both of the techs were professional and detailed. They made sure to clean up the job site and that everything was placed exactly where we wanted it. I will use A Sound Alternative Inc DBA Wain Security the next time I have a similar job as well.

There were additional costs because I had to purchase a different type of mount that would bend. He had to order the piece before he could come out and he had it within a week. They completed the job in about an hour. Everything went fine.

Great work. Great guy who did the work.

We have had a difficult time getting them scheduled. They came out 6 weeks ago and they did not have the proper TV mount. When we originally scheduled the appointment, they asked us questions about where the TV is going, electrical outlets, how far off the ground it was going to be, etc. Then they emailed me and said it would be an additional $75, due to the type of mount we needed for the bedroom.

Overall, the service performed went very well. Matt and his partner arrived on-time and got to work quickly. They were very professional, explained clearly what they were doing, and cleaned up after themselves. In terms of the finished product, they delivered on what they said they would do, and I'm very pleased with the work. I would certainly contact Matt again for any similar work in the future.

THE OWNER WAS VERY NICE. I PURCHASED THE COUPON AND HE CONTACTED ME RIGHT AWAY. AFTER FURTHER DISCUSSION THROUGH EMAIL OF THE CONFIGURATION WE WERE LOOKING FOR THE PRICE WAS GOING TO BE TOO EXPENSIVE.

It went well. They came the first time to mount my TV for $125. They were professional, they cleaned up after themselves and they were prompt. They were efficient and they did the job right.

The service turned out well. They did have to charge additional fee because my TV was larger. The technicians did a nice job. Scheduling was not an issue. a

There were some complications with the owner. They tried hard to make the Big Deal a value for the installation. They worked diligently to try and meet my needs. I used the Angie's List tool to try and message the provider and the provider's responsiveness was adequate to good. They were professional.

Installers were courteous, efficient, and did a great job.

We spoke over the phone. The gentleman was very nice and polite. We talked about it and we both agreed that the TV was too heavy to mount. It was actually a monitor that weighted over 100 pounds. I would use them again if I had a lighter TV to mount.

This was a wonderful experience!! Matt was delightful to work with...great communication throughout the process. The guys, Anthony and Dave, were excellent. They were friendly, polite and very respectful! They were thoughtful and meticulous about everything they did. They left not a speck of dust after they were done with the project. We are very satisfied customers.

Great quality and very professional and conscientious!

He said he was going to get back to me, but he never called back. This is after Angie's List had intervened and contact him. This interfered with a lot of our scheduled work list.

I asked if the mount could pull away from the wall and turn. He told me that?s not the deal I purchased. He wanted to charge me an additional $175. I told him I already have the mount I wanted to use. I asked if he could mount the one I purchased for the price of the Big Deal. His response was yes, but there would be a $25 upcharge and I must supply the mount and the cables.

It went fine. They were very efficient and clean. It was a very satisfied transaction. The pricing was good and fair. They were fine.

Before purchasing the Angie's deal that this company advertised I tried to contact them numerous times to ask a few questions. I did not receive a call back, email, no response. I think this says a lot about the professionalism, and reputation of a company. If he will not contact a possible client how could you trust the work ethics. I am thankful that I did not purchase the advertised deal offered previously to finding this out!!!

It went very well. Matthew was on time and fixed the issue very quickly.

The job required services and work that unfortunately "A Sound Alternative" could not provide. This included building the wall out, plaster work, and more. Matt was responsive and helpful and we appreciated his honesty in what could and couldn't be done.