A Sound Alternative Inc DBA Wain Security

At first some parts were needed after a close inspection by Matt and team. Instead of doing it on the fly, Matt consulted with me to ensure the job was done right! After parts were ordered, Matt returned to my home and did a perfect installation with all cables concealed in the wall. Perfect workmanship and work ethic. Would hire A Sound Alternative again in a heart beat.

The service was very good. I do wish that they used a price list or at least a basic bill of service at first. I think that as busy homeowners/parents etc. I would have preferred that they offer a very clear estimated costs and upcharge options written out. The service was excellent the verbal communication was great and easy via e-mail/internet. The providers were polite, friendly and trustworthy. I would recommend their services to my friends.

This company never responded to my inquiry !!

Excellent. He was very very good. Came out when I needed him to come out. Did what he was supposed to do. He came out again and did another tv.

Matthew and team were very friendly. They did a great job wall mounting the TV. I would definitely recommend Wain Security.

It was an Angie's List Big Deal that we purchased. They did a good job. We didn't pay any additional. They delivered what they said. They were timely, professional and they cleaned up. The price was reasonable.

There was a $50 upcharge from the $129 "Big Deal" price because of the large size of the TVs. I did not need the full services of the deal (wall mount, wall mount installation, and cable routing through wall) -- I only needed the heavy TVs lifted off and onto the existing mount. Therefore the big deal was overpriced for what I needed, but this is more my fault than theirs, although I was hoping for a discount for the services they didn't need to provide in the deal (e.g. the wall mount).

I paid for my "big deal" coupon for this company and contacted them multiple times with no response. I am very disappointed that Angies List would endorse such a poor business. I hope that I will get my money refunded for this waste of my time.

Wonderful job. Professional and effective. If you are looking for a capable team, this is it. One note: The bracket that is included in the Big Deal does not come out or articulate. That is something that we will eventually have to replace, but the service level and workmanship was perfect.

I contacted the contractor immediately after buying the vouchers, then had to delay work for some time. He was responsive each time I contacted him and arranged to install on my schedule. He was able to come a couple days earlier due to a cancelation. Fast, courteous and professional are the best words to describe his work. He was knowledgeable and made suggestions which were helpful. He is on my list of people to call and recommend.

We had difficulty scheduling as my life is a bit different for commitments and the provider also experienced problems with his time. He did meet what we agreed to and his work was excellent. Professional, friendly, helpful. Yes, I would call him again.

Very professional and up front. Told me exactly what he was going to do and actually did it. Both Matt and his co-worker were respectful of the surroundings and took care to clean up after their job was complete. I will use their service again. Thanks again. p.s. if you're contemplating this particular deal from Matt, call him , it's a bargain.

Responded to Angie's list big deal. Used email to set up and confirm appointment a couple of weeks out. Called him a couple of days before to confirm details. No call back, but I let it go. Day of appointment they didn't show up during 2 hour appointed window (8-10am). I called Matt and he discovered that he had missed the Angie's list confirmation and arranged to have someone there a couple of hours later that day. Said that AL messaging wasn't working right. Crew of two arrived at 12.30 and told me that due to inconvenience there would be no up charges. However, I already had wall brackets and cable, so no real relief. Asked them to install shelf under tv for center speaker. Since big deal said AV connections included, I assumed that would be included. They originally agreed but after double checking with Matt said can't do it now, but Matt would come out and quote it along with adding rear room speakers. I have called and emailed Matt several times but have received no responses. They did an ok job with install, but did create an extra 2-3 inch hole in wall, missing stud location. Fortunately the hole is hidden behind tv. I had to leave for appointment at 2 pm, accordingly, they ran out of time to reconnect to AV system, but they did clean up well before leaving.

I purchased 2 coupons in June 2013 for The Big Deal being offered through the above company. We moved to our new home in July 2013, and had the first service (I was only having one TV done on their first visit) done on 8/16/13. I was under the impression I was paying for them to provide the mount (which was going to cost an additional $50, since it was a larger TV. I was made aware of this at the time of purchase), in stall the mount, offer cables / AV configuration idea, perform AV configuration work, and hang the TV. No configuration ideas or activity were performed or ideas offered. In essence, I paid $179 for a mount and 15 - 20 min of labor. I could have purchased a mount on my own and hung it with the help of a friend or relative. I'm not saying this group does bad work. They mounted the bracket and hung the TV to satisfaction. I was just hoping for something a little more in dept on the configuration side, as that drew me to the offer.

The company and I exchanged several emails at first, because the original TV we wanted them to attach to the wall needed to have an electrician do some work first, as the TV that was to be hung was located above the fireplace. Once the electrician was finished, we decided we no longer needed the company to hang that TV, because my husband had already purchased and hung the TV. At that point, we contacted the company and told them we would have them hang the TV in the basement. We exchanged emails and set up an appointment date. Unfortunately, the date we had set for the appointment was the day our area had several inches of snow and power outages. The company did not arrive within the four hour time frame they had given me. I waited two more hours, because of the snow and then called the company to see what was going on. I was told that because of the power outages, they had not been alerted that they had an appointment that day. They asked if they could still come to my home that day. I agreed. They did arrive and began to hang the TV in the basement. At that point, they discovered that my basement did not have wooden studs, but metal studs that would not support our 46 inch TV. They apologized and said they could order a special ceiling mount that would hold the large TV. They said they would email me an estimate for this special ceiling mount. I did have to email them for 2 or 3 days asking about the estimate. When I heard back from them, they said that with the special ceiling mount and labor, they would need an additional $344.00 to complete the project. My husband and I discussed this and decided we did not want to pay $344.00 along with the $129.00 Big Deal that we had already purchased. At that time, I cancelled their service and notified Angie's List that I would need a refund for the Big Deal that I had purchased.

When they came we kept having to remind them what all was included in the Big Deal package that we purchased.

The service was not performed, as the company was unable to coordinate an installation date in a professional manner. I had been attempting to get an installation date set since I purchased the service on 9/10 and I either have had to call/message multiple times without any response or a very delayed response. Matt suggested an installation date of 10/4, to which I agreed, however I asked what the time frame would be as I would need to coordinate having someone at home at that time. After two requests for a time, Matt finally messaged me at 10:00 PM on 10/3 indicating that he would be over between 8-12 on 10/4. As I did not know this until the morning of, I obviously did not have time to coordinate having someone at my house. If setting up a time for installation is this difficult for this company, I can only imagine the quality of the work.

Matt serviced the call to "uninstall" the TV's. The crew that came to re-hang them didn't do such a great job. The fellow who did that installation is no longer with the company. Matt followed up with it, and made sure it was right.

It was a very good experience and I will call him when I need assistance in the future.

There were terms in the details of the offer that made it clear there would be extra fees based in the size of the tv we wanted installed. Also extra fees for hanging the tv above the fireplace. The job also turned out to be harder than expected and the crew that came was only familiar with basic installations. Overall, not a big issue with the installer as I overlooked the details. We agreed to refund.

Will fill you in when the install happens

It was a pleasant suprise when the provider was in front of my home five minutes early. They were very friendly and professional. They did an excellent job quickly, provided answers to any questions and also looked at a future job. Overall an excellent experience and I am planning on using them again.

I called him this morning, and he said that this didn't include the bracket, and that the deal didn't include placing this on the bracket. Also, that he wouldn't be able to conceal the wires. In my personal opinion, I think he is just over booked. He did say that he would install it later if I wanted. Also, because I have a fireplace he said he might not be able to do it anyway. It was hard to get the guy on the phone.

Everything went exactly as planned. Communication with Matthew leading up to the install was clear. They arrived on time and went straight to work. The install was a bit tougher than they expected given my plaster walls, but the job was done quickly and they cleaned up afterwords. I would hire again and highly recommend.

Two workers came in; they put on covers over their shoes. They were very polite and professional. The lead worker asked me where I wanted the TV placed on the wall. Then they got busy and installed the TV. They put up some other wires for me that had been in the way at no further cost and was not part of their job. They made sure my cable TV was operative before they left. GOOD JOB!!!