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Plumbing 911

Plumbing, Drain Cleaning, Water Heaters,

About us

Family owned & operated business with 10 full-time employees (no subs), A+ BBB rated, servicing all NE Ohio. Free Estimates, No Trip or Overtime Charges, Honored Warranties on all services (24/7.) Help us be one of Cleveland's Best!

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

We are a full service, one stop for all your home and business plumbing needs. We would be happy to repair or service any plumbing issue - big or small. As a family owned and operated business, we happily service all Northeast Ohio. Our many services include: water or gas line repairs and replacements, garbage disposals, sump pumps, drain/sewer cleaning, water heaters, toilets, faucets, sinks, sewer excavation repair or replacement, boilers and more.

Services we don't offer

At this time, we do not provide services for well or septic systems. However, we do clear drains if your septic is backed up into your home or business.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.4170 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
6%
3
4%
2
4%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.5
responsiveness
4.6
punctuality
4.7
Showing 76-100 of 170 reviews

Nancy B.
03/2017
3.0
small appliance repair
  + -1 more
The line is working well. I had asked them to do something else but they said it would cost over $400 and I declined and said just put in the wire. Just one tech to install the water line in about a half hour.
Description of Work: Put a new copper water line to the refrigerator ice maker

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$100

Darin S.
03/2017
5.0
water heater repair
  + -1 more
It worked out fantastic. They were great, top notch. The workers were excellent and very professional. They left the area perfectly clean. Everything was great.
Description of Work: They did a hot water tank. We had our hot water tank go out and they replaced it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Roseann L.
03/2017
3.0
drain cleaning
  + -1 more
They didn't clear all the drains out that they were suppose to do, so they job was not totally complete. They then caused some water to come up through the basement, and I had water in my carpet. I had to tend to the wet carpeting, and then they wanted me to sign up to get some foundation done which was $3000. I did not feel like I needed it at that time. I had just had new lawn put in and they would have had to tear up the lawn.
Description of Work: Cleaned drains, with hydro pressure.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Guy M.
03/2017
5.0
plumbing
  + -1 more
They were great. Efficient, timely, and excellent follow up.
Description of Work: Sump pump broke. They had to use the dryers and all kind of things.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Plumbing 911
Thank you so much for the kind review! We really appreciate the business and look forward to helping you in the future; however, hopefully you don't need us for quite a while. Sincerely!

Michael B.
03/2017
4.0
drain pipe, drain cleaning
  + 0 more
I had to have them come out twice. They snaked it the first time, and then it backed up again, so they had to come snake it again. Well, after two times, it was effective. They just didn't get the job done the first time. The worker I came in contact with seemed to be ok. One person came to complete the service. It took an hour to complete the service.
Description of Work: Cleared out a drain.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$199

Cynthia H.
03/2017
5.0
plumbing
  + -1 more
I have used them several times. They are absolutely fantastic. They are dependable. That means a lot when you have a contractor. They show up when they say they are going to come.
Description of Work: I have used them for plumbing services.
Rating CategoryRating out of 5
Yes, I recommend this pro

Mary H.
03/2017
5.0
plumbing
  + -1 more
They did a very good job. We are supposed to be moving the tree sometime this month. They had to wait 9 months. There was so much dirt that we couldn't do anything with it until 9 months, I guess until it settled. To come in because we didn't know what was happening. My husband was getting ready to go to church. The toilet backed up and all this black stuff came out. I didn't know a plumber so we looked in the Yellow Pages. We found 911 Plumbing and called them and they came out and he inspected it. At first, he didn't know it was as serious as it was. They did a temporary cleaning out of the pipes and stuff and putting down the snake and everything. They charged us $522 for that. That was on a Saturday. He said it seemed like it was deeper because they had a camera and they put that down and the camera got stuck in the pipe because there was so much roots down there but they didn't know it at the time. They came back about 2 days later to see if he could get the camera out because he said it cost about $2000 and he didn't want it to stay down there. That's when they found out the blockage. At first, they thought it was out in the street and we wouldn't have to pay for it but then they found out it was right in the yard, the big blockage was. About two days later they had to bring in the big trucks and all that. That's when they had to start digging. At first he told us $4000 and my husband said to bring it down a little bit so they charged us $3000. They came 3 different days and brought 3 different trucks. Came at 9:00 on Monday and were here until about 6:00 putting the PVC pipes in. They did work with us on the price. That was a lot of work. We haven't had any more problems. He said we wouldn't have any more problems for 10 years, probably 20 years, but we have got to get that tree out because we don't know how fast the roots are growing. The little chimney they had is sticking up so they have to come back as soon as the landscaping is done to make that even. They did work with us about the price. He said it was going to be almost $6000 and my husband said no way. He thought they had cleared it out until the camera got stuck down in the ground. They company is a very good company.
Description of Work: They had to do a lot because there was a big tree in the yard and the big tree had gone down into the plumbing system, the pipes underground, and had blocked the whole system up. They had to come in and replace about 6 PVC pipes for the plumbing. They had to dig down because we are sitting on top of a hill. They had to dig down about 15 feet to get to the pipes and they had to call the electric company and the gas company to make sure they didn't touch any of the electrical or gas equipment that was down under the ground.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

Paula B.
03/2017
5.0
sewer cleaning
  + -1 more
The service worked out well. I was satisfied with them. They were punctual, professional and did a good job.
Description of Work: They cleaned out the sewer drain in the basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cynthia H.
03/2017
5.0
plumbing, water heater repair
  + 0 more
They are awesome; they are fantastic. They have been to my house, probably four or five times over the last couple of years and I highly recommend them. They have fixed toilets and leaks over the years. They have installed plumbing and have done all kinds of stuff. They are professional, fast, friendly and they get the job done right the first time. They are trustworthy too. I just don't let anyone come in to my home and they are trustworthy. The workers I come in contact with are awesome. All of the workers I had are fantastic.
Description of Work: We had some, like, major work done. We had, like, a hot water tank replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Val L.
02/2017
5.0
plumbing, water heater repair
  + 0 more
It went very well. He was quick. Kept everything clean. Explained the difference in the new water heater versus the old.
Description of Work: We have used 911 before. This time they helped to replace our water heater that started to leak. The water heater was over 15 years old.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joan K.
02/2017
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Very well--definitely would recommend
Description of Work: Drain cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael S.
02/2017
5.0
plumbing
  + -1 more
Work was done well and quickly. I called on Sunday afternoon and they came out to fix the leak on Monday morning, but other places were about the same wait if not longer. The leak was inside a shower, so it was not like it was flooding any other part of the home, just wasting some water.
Description of Work: Replace shower cartridge inside handle and replace 2 shut-off valves that was causing water to leak out of the shower head.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$375

Bob S.
02/2017
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
The plumber arrived promptly in the evening and called for backup support. He quoted a price and stood by the price even though the work was more extensive than originally anticipated. Both gentlemen unplugged the sewer line and ran a camera to insure the line was cleared to the street. They cleaned up the area to perfection. These 2 gentlemen were excellent and we would highly recommend them
Description of Work: Sewage line was plugged.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wayne S.
02/2017
5.0
excavators, plumbing
  + 0 more
They did the diagnosis, the excavation, and the installation. Quick, and accurate.
Description of Work: Collapsed sewer pipe to septic tank

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tim M.
02/2017
5.0
plumbing, drain cleaning
  + 0 more
It went great. They came out and put a camera in the pipes and decided a water jet was the right move. They proceeded to clean the pipes and didn't leave until everything was running great and the pipes were cleaned. I would DEFINITELY call again.
Description of Work: Needed roots cleaned out of pipes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$610

Matthew D.
02/2017
1.0
plumbing
  + -1 more
Called them to come out. The service technician did not even go down in the basement to look at the drain/master pipe. He wrote me up at 3,200 quote, saying he had to jackhammer things, etc. I then found out they had free estimates.e then had to call his company to see how much he should charge for a quote, even though they ended up charging me an $89 Service fee to come out I ended up calling another company, and they fixed the issue within twenty minutes. Definitely not a good experience with plumbing 911.
Description of Work: My sink backed up the day before thanksgiving

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
4.0


Kimberly M.
01/2017
5.0
plumbing, drain cleaning
  + 0 more
It went very well. A lot of companies do not do Mobile Home Services Plumbing 911 was more than willing to help me out. They came out the same day got my water running again and help me keep my sanity. Frozen pipes are a nightmare if you have them call Plumbing 911. I will use them again and I do highly recommend them
Description of Work: Unfreeze frozen pipes in a mobile home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dennis P.
01/2017
5.0
plumbing
  + -1 more
Completed quickly. Price was very reasonable. I would recommend to anyone. Excellent service.
Description of Work: Replace drain pipe located in wall on second floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeffrey S.
12/2016
5.0
plumbing, water heater repair
  + 0 more
They were prompt and neat and did an excellent job.
Description of Work: Replaced a hot water tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dianne P.
12/2016
5.0
plumbing, drain cleaning
  + 0 more
With having an older home, did a great job with overcoming many obstacles. Job was completed in a timely fashion, kept everything neat and clean. Very professional.
Description of Work: Had 2 different jobs done. Have used to clear main drains. Replaced plumbing lines.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul M.
12/2016
5.0
plumbing
  + -1 more
Plumbing 911 showed up on time and had a leaky pipe replaced in less than 45 minutes. I would definitely use them again!
Description of Work: Fixed a leaky pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$234

Chrystal F.
12/2016
5.0
plumbing, drain cleaning
  + 0 more
Great! We love this company, they are very fast at getting here, work as quickly as possible, clean up afterwards, always fair pricing.
Description of Work: Tree roots in plumbing. Happens every year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebecca D.
10/2016
3.0
plumbing, drain cleaning
  + 0 more
1. The guy that came out didn't seem to know why I called. 2. We went to the basement to look at drain pipes. His first comment was "Where do you want me to start?" as he pointed his flashlight to some possible issues. He also mentioned a few times grease build up from kitchen disposal and I let him know I don't pour grease down my drains. 3. I told him I waited until Mon. to call a plumber due to pricing and he said their prices are always the same. 4. We reviewed my options and the costs involved. I chose their Hydro flush to just get it all out. The next day water/ sewage was backing up in the basement. 5. I called them back to get the rest out to the street. The same plumber came and acted like he was doing me a favor. He wouldn't charge me for this visit.
Description of Work: The shower stall was filling up with water. I needed a drain cleaned.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$600

Dorothy H.
03/2016
5.0
plumbing
  + -1 more
John was extremely prompt..also excellent at explaining everything to us adn did a superior job of making things better than they were..Would definitely call for John again..He is A-1
Description of Work: MOST importantly..he found the problem...totally installed a new water lien system tot eh ice maker..also installed new cut off valves adn some other repairs in the utility room...The parts he used are far superior in quality to the original ones

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Plumbing 911
Dear [Removed Member Name], Thank you so much for choosing Plumbing 911. We are so happy to have been able to solve your plumbing issue and to have also met you! Please let us know if there is ever anything else we can help you with and again, Thank you! Sincerely, Karen Miller Plumbing 911, Inc.

Mike E.
03/2016
5.0
plumbing
  + -1 more
On time, VERY polite and professional. Careful to remove shoes and clean up after they were finished. Found the problem (where others did not), got the necessary parts quickly, made the repairs and thoroughly tested to be sure the problem was fixed.
Description of Work: leaking plumbing in 2nd level shower; found the problem (not the shower head !!), and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Plumbing 911
Thank you so much for your kind review and for trusting us with your home's plumbing needs. Please let us know if we can help you in the future. Sincerely, Karen Miller - Plumbing 911

Contact information

1103 Wooster Rd N, BARBERTON, OH 44203

http://www.theplumbing911.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
Oh Lic. # 36619
Trade License Locale
Ohio
Trade License Authority
Master Plumber in the State of Ohio
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Excavating,
Appliance Repair - Small,
Drain Pipe Installation,
Wells and Pumps,
Kitchen and Bath Remodeling,
Natural Gas Lines,
Basement Waterproofing,
Water & Smoke Damage

FAQ

Plumbing 911 is currently rated 4.4 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Plumbing 911 accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Plumbing 911 offers free project estimates.
No, Plumbing 911 does not offer eco-friendly accreditations.
Yes, Plumbing 911 offers a 10% senior discount.
Yes, Plumbing 911 offers emergency services.
Yes, Plumbing 911 offers warranties.
Plumbing 911 offers the following services: We are a full service, one stop for all your home and business plumbing needs. We would be happy to repair or service any plumbing issue - big or small. As a family owned and operated business, we happily service all Northeast Ohio. Our many services include: water or gas line repairs and replacements, garbage disposals, sump pumps, drain/sewer cleaning, water heaters, toilets, faucets, sinks, sewer excavation repair or replacement, boilers and more.
At this time, we do not provide services for well or septic systems. However, we do clear drains if your septic is backed up into your home or business.

Contact information

1103 Wooster Rd N, BARBERTON, OH 44203

http://www.theplumbing911.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day