Plumbing 911

My 80 year father got fleeced by these con artists. Dad accidentally bent a water pipe right next to his washing machine trying to replace a hose to the new appliance. Plumber came 2 days after promised date, replaced a small section of copper pipe (only needed to use press-fit couplings), replaced both hose connectors (1 unnecessarily), and attached the washing machine hoses. Maybe 30 minutes total labor. Charged my old man just short of $500. Dad even generously tipped the plumber $25 after getting taken! Rip-off artists that prey on the old. DO NOT CALL THEM. USE ANYONE ELSE!!!

It went well! They were very responsive and were accomodating to our schedule. The scheduling person on the phone was very transparent about how much they charge for the evaluation and set expectations well. The site tech arrived on time and completed the job in a timely manner. He was very polite and went over the cost with me before proceeding. He did a great job and our faucet is working well! No complaints, and I look forward to using them in the future if we need anything else. Thanks Plumbing 911!

The tech snaked the basement drain.

Great they directed me in the right directions and checked my whole system

Made an appointment for Monday between 2 pm and 4pm took a whole day of work off know one called waited till 4 called them back and they didn't have any information not my phone number or any thing...

This was the second time we have employed the services of Plumbing 911 - our first experience was so prompt & positive that we did not consider any other business for our needs. Shane is our technician, & he has done an amazing job, gone above & beyond the call of duty more than once when we have had issues here. Courteous, professional, & genuinely caring about the customer's well-being - those qualities have been our experience with him & also with the phone staff we have spoken to during any of our calls. We had basement flooding in July that required drain cleaning, then had the back valve installed in August to avoid further problems - all work was done well, within the estimated time frame & budget, & we are very, very happy with every aspect of the service we've received. Have already recommended this business to others, & will absolutely continue to do so...these are people we trust to do this work in the best way possible!

Very well. Had to use water power because of clay pipes (old house)

Really not sure what to make of these guys. Had a faucet start leaking over the weekend and they were the only ones I found listing Sunday hours so I thought I'd give them a try. Got the Angie's List call center who scheduled me for 12-2 meeting. Within 5 minutes of that call, got a call from someone saying they were representing the actual company and told me they weren't doing calls that day and wanted to fit me in for Monday. I declined. A few minutes later got a call back from the call center leaving a vm to say they were busy and I was rescheduled to 3-5. I kind of threw my hands up in the air and went for a run. Get back from run to two vm's from the repair guy (1:45) saying he was on the way over. WTH? Repair guy shows up and is super nice. Inspects the faucet and main is frozen. Recommended I buy my own replacement (cheaper) and he come out next day to install. Fast forward to Monday and the same guy (Adam - super nice), shows up right on time and installs the new faucet in about an hour. Price ends up at $220 (normally 250 but $30 off for the communication issues. While I appreciate the discount - $200+ seems awfully expensive for an hour of simple plumbing work. Haven't shopped around lately so maybe this is normal? Form your own opinions. If I had an emergency over the weekend in the future they are definitely an option due to the professionalism of the repair tech. Otherwise, for the cost and communication issues, will look elsewhere for normal stuff.

Good. The problem was resolved and he didn't leave a mess.

We needed help figuring out a plumbing leak at our house, Plumbing 911 was very quick to get us scheduled. Dennis was our tech, he was very friendly, and found and repaired the problem!

Everyone I spoke with and met was very friendly and professional. They went above and beyond.

Very fast and efficient. I will definitely use them again. Very fair with prices to definitely not a rip off Shout out to Jeff.

All work professionally done. Neat and clean and fast.

First day the the very qualified plumber got us back in service. Second day he returned with a helper who was also very professional and quickly replaced the pipes. There was no yelling, no swearing, no smoking - everything was perfect and done in a very crafts-manlike manner. They will be our plumbers from now on.

I called and made an appointment a week in advance of a day that I had off of work. The company sent me a text to confirm the appointment, and I responded.. Then two hours before my appointment, they sent a text to confirm again. The plumber called and left a message that he was on his way. He never showed up. I sent a text 40 minutes after he was supposed to arrive and didn't get a response. When I called to see why, I was told he didn't come to my house because I didn't return his call. But here is the thing, NEVER in any of their texts and or in their phone message did they ever say that they needed me to return the call. I was told that they could not send someone today and I would have to reschedule for a day later this week. But I can't because I HAVE TO GO TO WORK. Now I have to try to find another plumbing company and start all over. Why is it so hard to get someone to show up when they say they will? If you choose to hire this company, make sure you call them, even if they don't ask you to, or they will waste your time and not show up at your scheduled and confirmed time.

On January 17, 2020 a technician from Plumbing911 arrived around 9:00 AM to replaced a leaking hot water tank. I had purchased a new Rheem tank and already had it in the furnace area where it was to replace the old leaking tank. I had already drained the old tank while waiting for the technician. After a brief inspection, he made out an invoice for $495.00 to Install 50 gallon tie in port at bottom and top to heat unit and install expansion tank at an additional $329.00. The expansion tank was already connected to the old hot water heater and was in a horizontal position across the top of the old tank and suspended by a strap. I was charged the $329.00 addition for one elbow to put the expansion tank from a horizontal position to a vertical position using the old tubing. I had already signed the invoice on the $495.00 when this charge was added. I expressed my concern to the technician about the cost and was told that they go by a book for the pricing. On January 20th I called the company to speak with the owner concerning the additional $329.00 expansion tank installation charge and got a call from the technician and did not receive a satisfactory answer from him. I then called the company back and asked to speak with the owner for a reconsideration on the extra $329.00 expansion tank installation charge. (Remember, it consisted of adding one elbow to put the tank in a vertical position, and using the old tubing.) I never received even a courtesy call from the owner, Keith Miller. In defense of the technician, the work was done satisfactorily. I assisted the technician, when needed, with the installation, furnished the appliance hand truck, and helped the technician in getting the old tank upstairs. I highly urge one to require any work to be done by any company to be done so in writing so that one would know exactly what they are getting for work accomplished and before signing for any service. I sure wish I had. I cannot recommend this company for any work at this time.

It went great. The blockage was far in the pipe.... difficult to access. The 911 plumber got to it and made sure it was cleaned out. Very efficient.

They came evaluated the problem and solved it all in the same day. The worker was very pleasant, friendly and was willing to take the time and explain what he found and how he would fix it. Was very pleased with the work he did.

We really needed this work done fast and they came out the same day. They worked to solve our problem and explained what they were doing, why and ways we could prevent the issue from recurring. The tech was professional, courteous and knowledgeable. I would definitely hire these guys again if necessary.

Very well. This is my 2nd time using plumbing 911. They've had to correct work a previous plumber did who completely ripped me off for $3000. I appreciate they're honest, quick prompt work and reasonable fees. They are now my go to plumber for all my plumbing needs

It went great, no problems and really nice people to work with.

Technician explained the cause of the problem, provided recommendations and costs for each option. Once an option was chosen, the work was scheduled and installation was completed. Technician was knowledgeable and personable.

Called to have them fix my shower facet. Extremely professional, and quick. Will hire again.

I needed to have the water shut-off valve for my dishwasher replaced before my new dishwasher could be installed. I emailed a few plumbing companies, and Plumbing 911 called me back within a day. They were able to get someone out to me in just a couple of days, and the job went very smoothly. The technician called when he was about 25 minutes away, and Plumbing 911 kept in touch with me via text during the whole process. They were great!

the plumber took care of the problem efficiently