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Plumbing 911

Plumbing, Drain Cleaning, Water Heaters,

About us

Family owned & operated business with 10 full-time employees (no subs), A+ BBB rated, servicing all NE Ohio. Free Estimates, No Trip or Overtime Charges, Honored Warranties on all services (24/7.) Help us be one of Cleveland's Best!

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

We are a full service, one stop for all your home and business plumbing needs. We would be happy to repair or service any plumbing issue - big or small. As a family owned and operated business, we happily service all Northeast Ohio. Our many services include: water or gas line repairs and replacements, garbage disposals, sump pumps, drain/sewer cleaning, water heaters, toilets, faucets, sinks, sewer excavation repair or replacement, boilers and more.

Services we don't offer

At this time, we do not provide services for well or septic systems. However, we do clear drains if your septic is backed up into your home or business.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.4170 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
6%
3
4%
2
4%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.5
responsiveness
4.6
punctuality
4.7
Showing 26-50 of 170 reviews

Pamela H.
06/2019
5.0
plumbing, drain pipe, drain cleaning
  + 1 more
AMAZING service from the 1st call into the friendly customer service right up through the end of a complete replacement a collapsed drain pipe in my front yard. Plumbing 911 made me feel at ease, they were up front with costing, what it was going to entail, and the time frame of completion to expect. They completely exceeded my expectations and are going to definitely be on my speed dial for sure!!! Can't recommend this company enough!!
Description of Work: Replacement of collapsed pipe in front yard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda P.
06/2019
5.0
plumbing
  + -1 more
Very well. Very professional and kind.
Description of Work: Leaky pipes

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Odessa A.
06/2019
5.0
plumbing, drain cleaning
  + 0 more
Shane kept at it until he was able to break up whatever was causing the clog.
Description of Work: Bathtub drain was clogged.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joellen L.
05/2019
5.0
plumbing
  + -1 more
From the first contact (Melanie) to the completed job (Shane), Plumbing 911 was Outstanding! Most often, the repairs in our home cause difficult challenges. Shane was able to handle this repair with great expertise & professionalism! His attention to detail was very much appreciated. We were extremely grateful and pleased! For future plumbing problems, it is comforting to have Plumbing 911 and Shane to rely on! So Thankful!
Description of Work: The Replacement of Broken Kitchen Faucet. (Challenging Removal)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Helen K.
05/2019
5.0
plumbing, water heater repair
  + 0 more
Wonderful Very professional and a job extremely well done
Description of Work: Hot water tank and new outside spiket

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Joseph V.
05/2019
5.0
plumbing
  + -1 more
I’ve used Plumbing911 twice: first for faucet replacement and then an emergency leak repair. Each instance the plumbers were professional, courteous, and knowledgeable. The repairs were completed efficiently and correctly. They were able to schedule the dates and dates at my convenience and the plumbers called within the planned arrival window given by the office. I highly recommend them.
Description of Work: Faucet replacement and leak repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David G.
05/2019
5.0
plumbing
  + -1 more
An appointment was made for the following day. The technician was a little late due to an early appointment. It was obvious that the water heater was bad and needed replaced. He gave us a quote, we agreed as the price was reasonable. The technician started draining the tank, then he left to get the replacement. When he came back he had help. The new tank was different the the old so it took some creativity to reconnect the plumbing. The only issue I have with it was that the technician was a bit confused about the proper vent pipe to be used. Other than that they did a fine job.
Description of Work: Replace hot water tank.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Jennifer C.
04/2019
5.0
plumbing, water heater repair
  + 0 more
So happy that they worked with us to resolve the issue rather than just needing to replace it!
Description of Work: We had issues with our hot water heater. The company was able to flush it out for us and we were set to go.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah B.
04/2019
5.0
plumbing
  + -1 more
Plumbing 911 is absolutely the best! They are the only plumbing company I would call. They not only got the job done, but they genuinely cared : )
Description of Work: Pipe leak coming from our upstairs bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Douglas B.
04/2019
5.0
plumbing, water heater repair, drain cleaning
  + 1 more
Shane,Bob&Keith(the Boss) spent a week doing miscellaneous jobs at my residence.OUTSTANDING work gentleman.
Description of Work: Drainlines,valves,tankless water heater,frost free faucet,washtub

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Michelle M.
03/2019
5.0
plumbing, drain cleaning
  + 0 more
Able to get appointment quickly, friendly and fixed our plumbing problems
Description of Work: Main drain hydrojetted and camera inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$540

Response from Plumbing 911
So glad we could help you! Thank you for this friendly review of our business. If there is anything else that we can help with in the future, we'll be there! Blessings.

Frank K.
03/2019
5.0
plumbing
  + -1 more
work was not done , due to a comunication .
Description of Work: safety bars in tub area.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Plumbing 911
Dear Mr. [Member Name Removed], Thank you for this friendly review. Please let us know if there is anything we can help you with in the future. I put in your customer record to give you a discount for future services, due to our miscommunication of scheduling. Blessings!

C D.
03/2019
5.0
plumbing
  + -1 more
We have used them for various projects over the last 10 years. They are terrific to deal with and very good at what they do. Wouldn't hesitate to recommend them to my family and friends.
Description of Work: Hot Water Tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Plumbing 911
Hello [Member Name Removed], Thank you so much for your continued business! We truly appreciate your patronage and if there is anything else we can help you with, just let us know. Blessings!

Ania W.
03/2019
5.0
plumbing
  + -1 more
They responded quickly, came on time and fixed it right away. Left the bathroom clean. Very pleasant technician.
Description of Work: toilet overflowing

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Plumbing 911
Hi [Member Name Removed], Thank you so much for your kind review. We really appreciate your business and if there is anything else that we can do for you, just let us know.

Rosylin W.
12/2018
5.0
plumbing, drain cleaning
  + 0 more
Dennis was wonderful and a great and personalable man and if I need anymore plumbing work I will be sure to call plumbing 911.
Description of Work: Unclogged kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from Plumbing 911
So glad to hear that Dennis was able to help. He is a great plumber and so glad you were impressed with his professionalism. Please let us know if we can be of help in the future. Blessings!

Donna B.
10/2018
1.0
plumbing, drain pipe
  + 0 more
Person cam out after I called back once. Came late. Then, he didn't even take a close look at the project and gave me a cost of $1000.00 to do the job. Replace approx 5 foot of pipe. Maybe hydrojet if needed. Would only have been $600.00 if hydroject not needed. I had someone else come out who got down and really looked at the job. Found that the drain wasn't even hooked up to my primary pipes from the back yard. No work needed to be done. Really? This is who you recommend????? Sad. Yes, I am a single woman also. Hate to be treated unfairly.
Description of Work: replace broken outside drain pipe

Rating CategoryRating out of 5
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Response from Plumbing 911
Dear Ms. [Member Name Removed], I am sorry that you feel this way. We really did our best based on what we could see at the time of the job. Our master plumber did give options to video camera inspect your line for an exact quote and to see what the exact problem was but also gave you a ball-park range estimate of worst case scenario if the outside drain on side of garage was broken and needed repaired. When you had called us you had mud backing up and our options to service this type of situation is 1. Hydrojetting 2. Video Camera Inspection of the Line and/or 3. Repairing the Line, if in fact broken. We gave you these options in a free estimate. We appreciate the opportunity and also respect your choice to choose others to help. We'd love to see how we could make this right by you and earn your business. I have reached out and left you a voicemail and would love to speak with you in person, as this is the first we have heard of this concern regarding this job. Sincerely, Karen Miller 330-952-1900

Mark J.
10/2018
1.0
plumbing
  + -1 more
Agreed to their quote, scheduled the job, then received a last minute cancellation. Asked for their next available appointment to reschedule but we never received a response.
Description of Work: Replace sump pump

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Response from Plumbing 911
Dear [Member Name Removed], Thank you so much for speaking with me on Thursday, October 16. Again, I apologize for the oversight in missing getting you rescheduled. This was for sure a miss on our end and I am not sure how it happened, but I do apologize. Thank you for giving us a chance to make it right and we look forward to helping you this Saturday with your sump pump. Sincerely, Karen Miller.

Susan P.
08/2018
1.0
gas leak repair
  + -1 more
The guy from Plumbing 911 came out and did a pressure test. Charged me $247.00 and then told me I probably had pinhole leaks all over and for him to find them,he would have to tear out ceilings and walls at a cost $3995.00 I wanted a second opinion so I called the Blankenship Brothers.They came right out and found a leaky valve.I was charged $ 175.00 and problem was fixed.I called the management at Plumbing 911 and she was understanding and refunded the $247.00
Description of Work: one of my rentals had a gas leak

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$247

Response from Plumbing 911
Hi [Member Name Removed], Thank you so much for talking with me today. I know that you are working at changing your review based on our making this right by you. Have a blessed day!

Elizabeth V.
08/2018
5.0
plumbing
  + -1 more
Plumber was professional, neat and efficient. Reasonable price.
Description of Work: Basement plumbing

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kristine O.
07/2018
5.0
plumbing
  + -1 more
Bathtub wasn't draining and nothing I did would work. Finally had to call a plumber who discovered the drain wasn't clogged and persisted until he found, and fixed, the problem. The bathtub drain now works better than ever. Service was over and above! From the initial call, everyone was courteous and very professional. I will definitely use them again.
Description of Work: Bathtub Drain

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jenny D.
06/2018
5.0
plumbing, water heater repair, drain cleaning
  + 1 more
I am a realtor who has recommended Plumbing 911 to over 20 clients. They have serviced many of my clients, from installing hot water heaters, repairing gas leaks, flushing plumbing lines and performing inspections to fixing leaky faucets and tubs. I highly recommend them and have used their services at my personal residence many times. Quick, efficient, friendly, competitive pricing and professional!
Description of Work: Multiple different plumbing repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Katherine G.
05/2018
5.0
plumbing
  + -1 more
The scheduling office was responsive and helpful, and kept in touch with me throughout the day to update me on arrival time for the plumber. He was able to unclog the sink quickly.
Description of Work: Unclogging disposal/sink drain

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Kim T.
04/2018
5.0
plumbing
  + -1 more
Plumber was prompt, easy to talk with. Shane explained the situation and quickly did the job! Did a great job with no trash left behind! Thank you Shane!
Description of Work: Replum of the utility tub

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$241

Pam T.
03/2018
5.0
plumbing, drain cleaning
  + 0 more
I've used Plumbing 911 for several problems in my 100yr. old home. The first time was because after 5 large bottles of drain cleaner I could not open the drain!!! John separated the kitchen drain from the laundry drain. He replaced and corrected the traps. I moved the washer and dryer to the basement. John ran new water lines, gas line, and vented the dryer. All the problem have been resolved. John was truly pleasant, kind and very knowledgeable!!!!! Thank You
Description of Work: main drain for kitchen sink and drain for the washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Brian F.
03/2018
5.0
plumbing
  + -1 more
Exceptional. Diagnosed issue very quickly and fixed
Description of Work: Sump pump issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

1103 Wooster Rd N, BARBERTON, OH 44203

http://www.theplumbing911.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
Oh Lic. # 36619
Trade License Locale
Ohio
Trade License Authority
Master Plumber in the State of Ohio
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Excavating,
Appliance Repair - Small,
Drain Pipe Installation,
Wells and Pumps,
Kitchen and Bath Remodeling,
Natural Gas Lines,
Basement Waterproofing,
Water & Smoke Damage

FAQ

Plumbing 911 is currently rated 4.4 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Plumbing 911 accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Plumbing 911 offers free project estimates.
No, Plumbing 911 does not offer eco-friendly accreditations.
Yes, Plumbing 911 offers a 10% senior discount.
Yes, Plumbing 911 offers emergency services.
Yes, Plumbing 911 offers warranties.
Plumbing 911 offers the following services: We are a full service, one stop for all your home and business plumbing needs. We would be happy to repair or service any plumbing issue - big or small. As a family owned and operated business, we happily service all Northeast Ohio. Our many services include: water or gas line repairs and replacements, garbage disposals, sump pumps, drain/sewer cleaning, water heaters, toilets, faucets, sinks, sewer excavation repair or replacement, boilers and more.
At this time, we do not provide services for well or septic systems. However, we do clear drains if your septic is backed up into your home or business.

Contact information

1103 Wooster Rd N, BARBERTON, OH 44203

http://www.theplumbing911.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day