Plumbing 911

At first, we thought the service was great. The plumber came out on a weekend and got right to work. He was professional and really seemed to know what he was doing. He replaced some old pipes in our bathroom (original to the house, which was built in the 1940s). However, 6 hours and $650 later, we still had a leak from a different pipe. The plumber said there was a crack in that pipe and the gasket was on backwards. He offered to fix it, but it would cost another $150 and he would have to go buy parts so he wasn't sure he could do it in that same day. We decided to try to fix it ourselves after the plumber assured us he would come back right away if we were unable to correct the problem. After our attempt at fixing it, the pipe still leak, so we called the plumber back. We were scheduled for the next day, but then he couldn't come because of a sewer emergency at another house. I understand that sewage backup is more important than my small leaky pipe. But then we kept getting bumped day after day, and a week later, the plumber had never come back. We ended up calling a different service to help us.

The serviceman came out promptly in morning, measured and discussed our needs. Returned 1 and 1/2 hours later and installed a new hot water tank that was perfect for our needs. The plumber was professional and courteous, and the work done was excellent. This is the second time I have had Plumbing 911 out and they have given excellent service each time.

They did a nice job but it felt like they set their rates by the address on one of the jobs.

They were not honest about the problem with the toilet. They gave me an inflated price to fix it. I ended up getting it fixed, all it took was 20 minutes of work and an $8 pump replacement part.

They were great and offered me a discount.

problem was diagnosed and brought in another person before assessing the situation. I believe that the work could have been done by one person . quoted 600 to start, then realized what the situation was and reduced cost.390.00 for one hour is a little too much

I am not good at leaving comments but my experience with this company was so above expectation, I had to share with others in hopes they will call this company when plumbing services are needed. I had an excellent experience with Plumbing 911. Their plumbing service was more than reasonably priced, incredibly responsive and professional. If you'd like to hear about my experience, I gladly share the details. They said that someone would arrive between 2 - 4 pm on Sunday. Steve called at 1:30 pm to let me know he would be there soon. He arrived at 2:04 pm and examined the damaged pipe which was cracked in between the joints, the entire length of the pipe, about 4-5 inches. He identified the issue as being poor insulation and revealed open gap underneath the paneling. He counseled on how to prevent in the future and checked the other side of the basement where another pipe to an outside faucet was located to ensure it was okay. He also re-pressurized all the plumbing in the house and checked visible pipes for any damage, which there was none. He offered to come back the following week to repair; however, I had to put it off until I could be home this week. We scheduled the appointment for today. Upon leaving that first day, I asked what the charge was for the Sunday visit. The answer was $0. In the world of immediate need and what feels like desperate times when your basement is flooded, this was amazing and surprising news to me. When I asked why, his comment was that the company is about building relationships and that their goal is future service and referrals but providing great service at a fair price. Steve returned today, again calling 30 minutes ahead and arriving promptly at the scheduled time. He repaired the pipe, tested it and helped me with the shut off on the other outside wall. He worked quickly and without disruption, left the space exactly as he found it (clean) and presented me with a bill that was exactly the amount of the original estimate. He was very helpful, friendly and professional and because of that, he helped make a terrible situation easier to manage.

Plumbing 911 came to my house the same day I called and replaced a badly leaking water heater. The young technician did a nice job. He let me help and didn't charge extra for it! The overall cost was exactly in the middle range of the online estimated cost in my area. This is the second major job they have done for me and I am very pleased.

The plumbing technician came and advised me that he would need to cut a whole in the wall to find the leak and when I expressed concerns over the wall opening necessary he left me with quote options and did not charge me for the visit. Great! very courteous.

City had to come to shut off the water and there was a limited time window to get the job done before city workers went home for the day. 911 Plumbing came out immediately and got the job done promptly. They installed a quality shut off valve and were very professional.

I had a great experience with Plumbing 911. First of all I was very impressed with how quickly they were able to make it out. I made the phone call on a Tuesday and they were able to make it out the next day, I instead had to schedule out a couple of days later which was no fault to them but instead my work schedule. Once they came they explained to me very clearly what all was going to be done before they did it as well as how much it would cost. I felt like the price was fair and they were very quick to complete the job. I would absolutely recommend them in the future and I know if I have any plumbing issues they will be the first company I call.

After our basement was flooded, it ruined our hot water tank. Our condo has the latest hot water tank, that vents through the ceiling, so it wasn't an easy job to do. Plumbing 911 came out, and did a fast, efficient job!

First we were impressed that we called on Friday evening and someone was available to come on Sat. Excellent scheduling on short notice! Being in the midst of our kitchen cabinet installation, it was crucial to have the job done so our countertop installer could stay on schedule. Jim was prompt, courteous, and professional. Such a pleasure to have done business with this company. Thank you!

They guys at plumbing 911 were quick and did a great job! I would definitely recommend them for all of your plumbing needs.

We couldn't be more pleased and satisfied with the plumbers who came and the work that was done. All of the plumbers were, fast, friendly, trustworthy, reliable and professional! Our leak with the toilet was resolved right away. The plumber diagnosed the problem and it was fixed quickly. The flooded basement was in such a mess when they came. After they left, the basement looked new again, and smelled great! They cleaned, sanitized and dried it out. During this process, which was several days of fans and dehumidifer, John kept coming over and checking on the basement. John and Alex did a wonderful job. Shane came over and installed the hot water tank, and he did an awesome job! Keith is currently installing the plumbing for an extra bathroom. Keith is such a hard working, knowledgable, kind Plumber! Plumbing 911 has done an excellent job with all our plumbing needs. When I have called them to set up an appointment, Karen or Bridget is who I spoke to. How fantastic is it to find a friendly, kind, helpful person on the other line, ready to help solve your problem. This amazing company truly cares! I highly recommend Plumbing 911, from your smallest plumbing problem, to your biggest problem.

BLOCKAGE WAS NOT CLEARED. USING LATEST TECHNOLOGY, THEY SENT DOWN A CAMERA WITH A SUPER JET. SUPER JET BROKE THROUGH THE TILES. THEY LOST THE SUPER JET. WOUND UP DIGGING UP ENTIRE DRIVEWAY AND SIDE YARD TO REPLACE THE SEWER LINE --- THIS IS AFTER ASSURANCES THAT THEY WOULD ONLY HAVE TO DIG UP SPECIFIC AREAS ALONG THE PATH OF SEWER LINE. ENTIRE BASEMENT IS DUG UP. WAS TOLD BY THE PLUMBER, BOB STUDD, THAT THEY WOULD BE BACK TO FILL IN THE BASEMENT DIG OUT AFTER THEY CONFIRMED THAT THERE WAS NO PROBLEMS WITH THE REPLACED SEWER LINE. CONTRACTOR WAS GIVEN A KEY FOR ACCESS TO THE BASEMENT TO COMPLETE THE WORK AT THEIR CONVENIENCE. IT WAS NEVER COMPLETED. THE INVOICE I WAS PROVIDED AT THE TIME OF CONTRACT WAS FOR $1,000.00 LESS THAN THE EMAILED COPY SENT TO ME A MONTH LATER - AT WHICH POINT MY CREDIT CARD WAS ALREADY BILLED. THESE GUYS TOOK AN ENTIRE WEEK TO DO THE JOB. THEIR TECHNOLOGY IS A FARCE. THEY KEPT WANTING TO DIG TOWARD THE REAR OF THE HOUSE WHEN THE SEWER LINE GOES TO THE FRONT OF THE HOUSE BECAUSE THAT WAS WHERE THE DETECTION EQUIPMENT INDICATED THE PROBLEM. I DON'T KNOW OF ANY PLUMBER (EVEN FROM 100 YEARS AGO) THAT WOULD DIG SEWER LINES AROUND THE BACK OF THE HOUSE WHEN THE DIRECT LINE OF EXIT IS TOWARD THE FRONT. ONLY AFTER MY INSISTANCE OF WHERE TO BEGIN DIGGING, DID THEY FIND THEIR EQUIPMENT THAT THEY LOST THOUGH THE TILES. NEEDLESS TO SAY THE BLOCKAGE WAS AT THE SIDEWALK CONNECTION. SO MUCH FOR THE DRIVEWAY AND WALKWAY. ALL TORN OUT WITH THE OLD SEWER LINE. I WAS TOLD BY THE PLUMBER, BOB STUDD, THAT HE WOULD BE BACK TO FILL IN THE BASEMENT ONCE THEY WERE SURE THAT ALL WAS PERFECTLY FLOWING. THAT WAS A YEAR AGO. AFTER CALLING THEIR OFFICES I WAS TOLD THAT THEY DON'T DO CEMENT WORK. READ THE CONTRACT.

He had to replace the main shut off valve to the house another plumbing service put in months before. The valve body was cracked from over tightening. He replaced the whole assembly. he had to run out to get some fittings because of the unique setup. Has been trouble free since and works correctly.

They were there next day assisted in checking appliances, and recommended a heating cooling company to assist us further.

They arrived on time, and told me my sewer was blocked between my house and the main sewer line. The technician mistakenly removed my storm clean out cap and destroyed it in the process. He told me that I would be charged for a new one. He also told me that running a snake through the sewer wouldn't work, and highly recommended a high pressure water jet (which was more expensive). He adjusted the water intake in my upstairs toilet, which then started leaking into the toilet bowl. He said that I needed another valve, which he didn't have with him. At the end of the day he opened my sewer for a high price. To rub salt into the wound he charged me $125 for the clean out cap that he destroyed, along with the $38 toilet valve and he had neither part with him. I paid him the entire amount due, and he promised to return a day or two later to fix these 2 issues. That was 5 months ago and I haven't heard from him again. Do yourself a favor and avoid Plumbing 911.

Great job. Really liked gentleman that came out to help. A second person came to help, also very nice. Professional, helpful, friendly, and nice.

They came out and he snaked out the bathroom. Shane was the plumber who came out and he also worked on the dispenser/disposal, that mashed up the trash in the kitchen. He completed both of these jobs on the same day, I believe. He was very polite and he did a very good job. Our job was completed during regular business hours and it was the the first time that we have used them.

At the end of the project I was very happy with Plumbing 911 and the way they do business. They fixed the problem that I called about, and went above and beyond to make sure everything was alright. Initially, I was confused about the pricing I had been given and felt that I was over charged for the services I had called about, but I had nothing to compare it with and I am not used to dealing with house related projects. During the same visit, the technician had given me an estimate for some additional work that he suggested having done. He did this based on the condition of my sewer lines. I was confused about whether this was required work, or optional; something I could have done at a later date. As a result of this communication breakdown, I was unhappy with the prices. The company, actually the Owner, called me to resolve the issue that had come up. In the end, it seemed to be a matter of miscommunication regarding the initial service project and the suggested work. They were more than happy to work with me and resolve the issue, and explain everything in great detail. As a result, I will definitely be calling them if I am in need of their services in the future.

We had them come out to fix 3 of our toilets. When they left we still had the same problem. They stayed for about 45 minutes. Just one person did this work.

They put a new drain out in then backyard for my sub pump. They stayed on the job and didn’t leave until it was finished. They responded to my call right away. A sales man came out, an operator and another plumber came out too. This was the first I have used this company and they were referred to me to by a friend.

The service was great. He came out one day and explained everything. I had to check with my husband and we went forward with them and had a new garbage disposal piping and garbage disposal itself installed. The piping had to get added to the new garbage disposal. He gave me a lot choices and options too. It was the same plumber who came out both days. Their response was very quick and prompt. Everything was included into the flat price. I wished Angie's List would let me give them an A+.