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Plumbing 911

Plumbing, Drain Cleaning, Water Heaters,

About us

Family owned & operated business with 10 full-time employees (no subs), A+ BBB rated, servicing all NE Ohio. Free Estimates, No Trip or Overtime Charges, Honored Warranties on all services (24/7.) Help us be one of Cleveland's Best!

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

We are a full service, one stop for all your home and business plumbing needs. We would be happy to repair or service any plumbing issue - big or small. As a family owned and operated business, we happily service all Northeast Ohio. Our many services include: water or gas line repairs and replacements, garbage disposals, sump pumps, drain/sewer cleaning, water heaters, toilets, faucets, sinks, sewer excavation repair or replacement, boilers and more.

Services we don't offer

At this time, we do not provide services for well or septic systems. However, we do clear drains if your septic is backed up into your home or business.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.4170 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
6%
3
4%
2
4%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.5
responsiveness
4.6
punctuality
4.7
Showing 151-170 of 170 reviews

Aimee B.
04/2016
1.0
basement waterproofing, plumbing, wells
  + 1 more
See above
Description of Work: I called plumbing 911 for a Saturday emergency service call, but they didnt call me back for hours, and then they said they don't have the expertise to replace the well water holding tank that leaked in my basement. They recommended I call a well service provider; however, I got another, more responsive plumber from Angie's list to perform what he said is a routine repair.

Rating CategoryRating out of 5
responsiveness
2.0


Response from Plumbing 911
To Whom It May Concern: We sincerely apologize for your experience with us not getting back to you more promptly. In addition, we have updated on our Angie's List profile users to acknowledge that we at this time do not service well systems. I am glad to hear that you were able to have this problem taken care of and again, we apologize for any inconvenience. Sincerely, Karen Miller 330-952-1900

Robert D.
03/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Plumbing 911
Thank you so much for your kind review and for your business. We hope we've proven our customer care and workmanship to be your exclusive plumber going forward. Sincerely, Karen Miller Plumbing 911 330-952-1900

Susan F.
03/2016
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Plumbing 911
Thank you so much for choosing Plumbing 911 to help with your plumbing needs. We are thrilled that you will use again, per your friendly review. However, we hope it isn't soon as no one wants multiple plumbing issues. Please let us know how we can be of service in the future. Your Plumber Always, Karen Miller Plumbing 911, Inc. 330-952-1900

Jim J.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Company was responsive was on time. Work was done to my satisfaction.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Plumbing 911
Dear Mr. [Member Name Removed], Thank you so much for choosing us to service your pipe going to the crock. We appreciate your business and if there is ever anything else that we can help you with, please don't hesitate to give us a call. Sincerely, Karen Miller Office Manager 330-952-1900

Robin P.
03/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Plumbing 911
Hello Ms. [Member Name Removed], Thank you so much for choosing us to help with your main drain backup. We appreciate your business and hope we proven our workmanship and customer care to be your exclusive plumber. Feel free to call if you ever need us for other plumbing needs. Sincerely, Karen Miller Office Manager 330-952-1900

Luke M.
02/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Plumbing 911
Dear Mr. [Member Name Removed], Thank you so much for choosing Plumbing 911 to care for your sewer backup drain issues. We appreciate your business and hope that we have proven our workmanship and customer care to be your exclusive plumber in the future. If you ever have another plumbing issue, please don't hesitate to give us a call. Thank you for being our customer and blessings to you, Karen Miller Office Manager 330-952-1900

Elizabeth W.
11/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: date of service 07/02/2015
Rating CategoryRating out of 5
Yes, I recommend this pro

Carlos M.
09/2015
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Jenny D.
03/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Margaret L.
02/2015
5.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: Earlier in the day, I had a plumber come to my house because there was some sort of blockage in the line between my washing machine and my back toilet. Every time my washing machine would go through the spin cycle, my toilet would overflow. The first plumber actually went into the line with the washing machine and pulled out a hunk of roots and lint, but he wasn't able to solve the problem. He recommended Plumbing911. I called them and they were able to come later that day, which was great. They cleared my main sewer line by pulling the toilet and jetting the line out. Before they did the water jet, they did a camera inspection which showed I had tons of roots and this was the only way to go. They spent over 2 1/2 hours at my house and I could see the pipes were clean by the time they left. They did a fabulous job, were very friendly, and actually made it a nice experience. Shane and Derek were awesome.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Arleen G.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Unclogged my main sewerage line to the street in the basement using a camera and water jet system. A large maple tree's roots had eaten into the old pipe in several places and needed to be cleared out. I saw the whole operation - it was facinating! Needless to say, the drains flow wonderfully now.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda B.
11/2014
5.0
plumbing
  + -1 more
good
Description of Work: They fixed all my plumbing issues...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$349

LARRY H.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: First they snaked a drain. Then had a jet wash machine in to cut out tree roots, flush & clean. Very pleased with the team & service in every way!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575

MICHAEL H.
05/2014
1.0
plumbing
  + -1 more
unknown
Description of Work: Bad!' They tried to push us to spend a lot money AND they made a mess. I had water all over my laundry room. I called to complain after I had someone else come out, they didn't make no where the mess 911 did so I asked for $$ back, said they would BUT NEVER SAW a DIME. Would never recommend this co.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0


Response from Plumbing 911
Hello Mr. [member name removed], I am sorry about your experience with our company. I am trying to learn about your situation, as when I research your work order in our database, I only see a call for September 2012. Would you please call our office and ask for Karen, so I can learn more about your situation to see how we can help. Thank you, 330-952-1900

Gregg W.
04/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Total rebuild of drainpipes in kitchen and bathroom. Totally worth it. No problems since.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Response from Plumbing 911
Dear (removed member name), Thank you for taking the time to review our company. We appreciate your business and was happy to solve your plumbing issues. Please call us anytime for anything and mentioned that you reviewed on Angie's List for special customer discount. Blessings to you and enjoy the summer! Karen Miller, VP 330-952-1900

Raymond B.
01/2014
3.0
plumbing
  + -1 more
.
Description of Work: The plumber that came out to fix a dripping shower had to come out twice. I actually had to call another plumber to fix the dripping shower because it still wasn't fixed by plumbing 911 after two tries. On top of it all the plumber was rude and uninformative when we asked about having kitchen disposal replaced because it started leaking as well.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Response from Plumbing 911
Dear (removed member name), I am sorry to hear that your experience was less than you deserve. If you would please give our office a call and ask for Karen, I would be happy to see how we make things right for you. Sincerely, Karen Miller, VP 330-952-1900

Luke M.
01/2014
5.0
water heater repair
  + -1 more
.
Description of Work: Installed hot water tank after flooding in my home they were prompt, courteous , have used them for other emergencies as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanne J.
01/2014
1.0
plumbing
  + -1 more
I used PLUMBING 911
Description of Work: .

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0


Thomas K.
12/2013
1.0
plumbing
  + -1 more
unknown
Description of Work: Moved gas line 2 ft. Used flex line. I had to ground and was not moved where I wanted guess he wanted it in the way of my Elevator install. Was shopping 2 times for parts 2x?? and one of those times came back with nothing. was working at site for maybe 1/2 hr. Next time I will make time to do it myself. Then it will be how i want it.
Rating CategoryRating out of 5

Response from Plumbing 911
Dear (removed member name), I truly apologize that your experience with our company was less than desired. We would like the opportunity to see how we can make this right for you. Please call our office and ask for Karen 330-952-1900.

Rosemary S.
11/2013
5.0
plumbing
  + -1 more
unknown
Description of Work: They did for work us 2 years ago. I think it was a plumbing issue with the toilet or the sink. They did an excellent job. We called them and they came out right away.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Plumbing 911
Dear [member name removed], Thank you so much for your review on our company. We truly appreciate your business and are happy to hear you are satisfied with our services. If there is anything else we can ever help you with, please don't hesitate to let us know.

Contact information

1103 Wooster Rd N, BARBERTON, OH 44203

http://www.theplumbing911.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
Oh Lic. # 36619
Trade License Locale
Ohio
Trade License Authority
Master Plumber in the State of Ohio
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Excavating,
Appliance Repair - Small,
Drain Pipe Installation,
Wells and Pumps,
Kitchen and Bath Remodeling,
Natural Gas Lines,
Basement Waterproofing,
Water & Smoke Damage

FAQ

Plumbing 911 is currently rated 4.4 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Plumbing 911 accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Plumbing 911 offers free project estimates.
No, Plumbing 911 does not offer eco-friendly accreditations.
Yes, Plumbing 911 offers a 10% senior discount.
Yes, Plumbing 911 offers emergency services.
Yes, Plumbing 911 offers warranties.
Plumbing 911 offers the following services: We are a full service, one stop for all your home and business plumbing needs. We would be happy to repair or service any plumbing issue - big or small. As a family owned and operated business, we happily service all Northeast Ohio. Our many services include: water or gas line repairs and replacements, garbage disposals, sump pumps, drain/sewer cleaning, water heaters, toilets, faucets, sinks, sewer excavation repair or replacement, boilers and more.
At this time, we do not provide services for well or septic systems. However, we do clear drains if your septic is backed up into your home or business.

Contact information

1103 Wooster Rd N, BARBERTON, OH 44203

http://www.theplumbing911.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day