One Hour Heating & Air Conditioning - Cleveland

They serviced my air conditioning unit and furnace, and did duct work cleaning.

The repairman found many others things wrong and pushed a maintenance contract and thought we needed a whole new furnace and everyone we talked to about it said that was a bunch of Bologna We asked for just the airconditioning repair and he charged $295 for a part we could buy on line for less than $50 plus service call

The cost is $200. It is a prepaid twice a year thing with One Hour Heating.

Good! They have been very informative and take care of all the problems we have. They are a little over priced but you get what you paid for. We have a service contract with them. If we did not like them, we wouldn't use them.

Went very quickly and easily.

I have used them several times. They are great. Very professional and prompt. Everyone that we have worked with there has gone above and beyond to help me whenever I needed it. Once they came out within an hour and a half to fix my heat when it went out.

inspection, light cleaning, troubleshooting. furnace working now.

They installed our furnace in August 2012, now it's March of 2014 and the thing is busted and they said too bad, warranty is up. I thought a furnace was supposed to last more than a year and a half. Terrible company and awful product. Update: We do have our furnace serviced yearly but by another company since our experience with this company was poor. The man was turned away at the door because they wanted a $89 charge just to look at it, which is funny that they are now saying they would look at it for free, something they would not do when we called them for service. It shouldn't be broken after a year, PERIOD.

$50 for diagnostic. They told me there was a crack in the heat exchanger, igniter did not work, and needed a new circuit board- estimated cost for repair was $1500.00. Then he said all the repairs were not cost-effective for a 14 year old furnace and that we should look into getting a whole new furnace. We called a friend who has a friend who owns his own furnace company and he said only the circuit board was bad and fixed it for $300.00. He said everything else was fine and we should excpect at least 25-30 years out of a furnace, and that he was not surprised we were trying to be sold. I would recommend getting another opinion before believing these guys.

They have always been upfront and straight forward. They were timely, persistant to try and help answer our questions, and were very helpful.

They certainly do an adequate job, but some of their technicians are great, others are so-so. Some try to sell you maintenance contracts, others do what they came to do, tip their hats and leave. As a company, I have found them to be honest and professional.

We've been very happy with One Hour Heating and Air Conditioning over the years. They're usually within their time frame of when they're going to be here or else they do call and let us know if they're running late. They set-up an appointment plan or a yearly maintenance plan and we've been very pleased with that. Usually my husband's here that time, he has a little more flexibility with his schedule but he's always said that they're been very good. They've been fairly prompt and they don't try and do more than they need to. They just called to schedule our next one. I think their price is pretty reasonable. They have always been very quick to respond.

The work was very through. Service person was on time and kept me informed of any system concerns.

Had a new furnace and condenser installed. Service people showed up on time. Installation went smoothly. The manager came by toward the end to check on the progress and explain the operation of the furnace, etc. So far. so good. No complaints.

At the time I contacted One Hour Heat and Air Cooling, there were a number of tax credits available for purchasing and quot;greenand quot; units. Therefore, after an hour-long, pushy sales pitch, I purchased a unit that was far too big for my 1500 square foot home. I accept responsibility for that - it was before my Angie's List subscription and I did not do enough research. The installation was smooth...until I noticed that the piping used for condensation was haphazardly placed into a drainage pipe in the basement floor, leaving a gaping hole, as the drain lid no longer fit. I asked the installers about replacing the lid with something that fit, and was told that and quot;the pipe doesn't lead anywhere, it won't be a problemand quot;. I called a few days later to complain, and was told the same thing. Fast forward a few years (12/12/2012) - I have had to use steel wool to keep rodents from crawling into my basement from the drain pipe, unsuccessfully. I called One Hour Heat and Air Cooling to make an appointment to have the problem fixed once and for all. The individual I spoke with informed me that in order to make an and quot;after hours appointmentand quot; (5pm or later), I would have to pay an $89 dollar fee. When I responded that after spending thousands of dollars to have the unit installed, that paying anything else was foolish, he agreed and said as long as the tech found that it was One Hour's fault, then the fee would be waived. Considering the pipe went directly from the air conditioning unit to the drain, he agreed that the fault would not be in question. The following day, after leaving work early to be home by 5pm, I received a call from the driver around 6pm. in an abusive and verbally aggressive manner, he said that I would have to pay the $89 fee (mind you, he hadn't set FOOT into my home), that after three years and quot;who knows what you didand quot;, and and quot;how am I supposed to know who did it?and quot;. When I informed him that the pipe goes from the unit installed by HIS COMPANY to the drain, and that outside of using a jackhammer on the same floor that has been part of this house since 1947, there's no way I could have done anything to alter the piping or drain, he said, and quot;You'll have to pay. How should I know what happened, who did it, or what you did to it - I'll be there in thirty to forty-five minutes...who knows what I'll be able to do.and quot; I said, and quot;Clearly, you know that you're going to charge me, since you've made your decision before even seeing the problemand quot;, to which he responded, and quot;I'll be there at 6:45pm.and quot; After being yelled at, spoken to like an incompetent child, and essentially called a liar, I called to register a complaint with the company. I was told and quot;the system was downand quot; and there was nothing they could do, and that I should call back in 10 minutes. In tears, I explained to the man answering the phones that I'd be treated horribly by a driver who would be AT MY HOUSE at any moment. Not only was I angry, and insulted, I felt incredibly uncomfortable with letting such an individual into my home, especially as a single woman. I felt powerless because the situation needed to be remedied in the basement, the driver was on his way, and I couldn't afford to take MORE time off of work to deal with this company. I called again 10 minutes later as instructed, and was told again that the system was down. I asked the person answering the phone to at least write down what I was saying, because I wanted a record of my complaint prior to the driver's arrival. Both individuals were sympathetic, however I have yet to receive a return call (now over three hours later). When the driver arrived, and saw the situation in the basement, to say he was sheepish would be putting it lightly. He cut the pipe and replaced the drain lid, which is all I was asked for when making the appointment in the first place. In his words, and quot;I don't know why they did this...clearly, this isn't right.and quot; He gave me two options, either cutting the pipe so it would drain on top of the lid or re-routing the piping to the drain by the washing machine. It was so painfully clear (from the phone call on) that he did not want to work late, nor did he want to do anything past the easiest possible option. Therefore, I agreed to the first option in order to get him out of my house, as soon as possible. Clearly, I was not charged, as from the start, One Hour Heat and Air Cooling was at fault. However, before he left, I asked him and quot;Do you see now how it was NOT my fault, how I could not have possibly done ANYTHING to the pipe, and that you were not only rude, but you were WRONG?and quot; and quot;Yeah, well, how was I supposed to know?and quot; was his response. You weren't supposed to know, sir. You were supposed to treat the customer with respect, come to my home, do your job, and leave without incident. From the beginning, the entire experience with One Hour Heat and Air Cooling has been an utter nightmare. I have been mislead, lied to, and essentially threatened with high fees and verbal abuse. I would NOT recommend this company to anyone, especially to women, as clearly lazy drivers who don't want to work late will go out of their way to bully customers into paying exorbitant fees or canceling all together. I have never been treated so disrespectfully and from this point forward, I will use another company to service my unit.

They always returned my calls even if it was on the weekend. They answered the phone on a Sunday night at 10:00 P.M. The fixed the job the next day and have always been helpful. They were very professional and answered all my questions I had.

24 hour heating and Air were very professional. Professionally dressed. The people who did the work said that different things didn't have to be done, which saved us money.

The service call went well and the only reason I did not give them an A rating is that once my husband got home, he checked the outdoor unit to find that only 3 of 4 screws needed to attach the cover for the capacitor and the other electrical connections had been put back and that the cover also had not been seated correctly which would have allowed water access to that area possibly causing water problems in the future. I know it's a small complaint, but had the technician told me he'd lost a screw, I could easily have gone to my basement and found a screw in my and quot;extra'sand quot; stockpile that would have fit. He wouldn't even have needed to stay, we would have done it when my husband got home. By not mentioning it to me and leaving it incorrectly replaced is what bothers me the most. The fact that my husband doesn't trust any outside service people to do the job fully is the reason he goes to double check their work and does catch these problems before they get to be major problems. Telling the customers the whole truth is usually the best solution. I would still call them if I had another problem in the future but I suspect we'd still want to double check their work.

It's been fine. The price was fine; nothing's cheap. They give you a window of time and they usually come out pretty well.

Installation went well, but when they put in new thermostat, they left holes in my wall. They have new codes in place which required new copper tubing and a sleeve in my chimney. When theguy came out to check my broken A.C , he said it could repair it but couldn't guarantee how long it would last. He immediately went into a sales mode. Mentioning carrier and anouth known brand I ended with an Amana which was never mentioned. I was also put into a membership planx 1 yr. which includes a discount on future services/parts, and furnance/ac cleaning in one year. The motor on my furnance was replaced and now it continues to make a high pitch noise. They were prompt and professional in trying to fix it, but they kept hinting that my furnance is too big for my house and it is a short cycle and it will run that way. I never had trouble before. I thind they were trying to sell me a new fuirnance. After the a/c was installed and the 4 visits to attemp to fix motor, another visit was required to now cleam my furnance. Now it was a surge protector should be installed on my furnanced. $125. Shortly after that, the transformer went out on my furnance and they had to come out again Shortly after that my furnance started to make a buzzing sound another visit needs a new transformer.$250 At this point I am becoming paranoid about this company. I took them approx 3 months to install the sleeve in the chimney as they had to coordinate one of their guys with another co. They were in my house more in 3 months than my son visits in a year. One inconvenience after another. Now, I due for an annual cleaning in July and I dread it. What else are they going to try to sell me. Also, I didn.'t realize that all phone calls to them were long distance for me. BrookPark to Avon. I think they are good professionally, but they are in the sales mode vs just doing what one needs. They are too expensive for me. And, the motor is not as loud as it was , but sometimes kt drives me crazy.

They have a guarantee of arriving within 30 minutes to do the job. They didn't arrive within that time, so they did the work for free. They honored that disclaimer that if they are late, it's free. I would use them in the future.

It was a very good experience working with this company. The technician was excellent and very knowledgeable about the services he performed. He explained things perfectly. I would definitely recommend this company to everyone looking for AC and Heating work.

First time used this provider. Arrived on time. Very neat and professional.

Overall, the job went fine. They were timely and accurate in their work. They carried a good brand. They were able to get the job planned quickly.

There were two visits. This was an emergency because it was very, very hot this summer, in the 90s. They came the same day that I called, and they were very prompt and professional.