One Hour Heating & Air Conditioning - Cleveland

Connie is very professional and polite. She did a wonderful job.

Cory Peters arrived and diagnosed the problem as a faulty transformer. Soon the air conditioner was up and running and cooling my house again. Mr. Peters did a detailed inspection of the system and went over his findings with me. He is knowledgeable, professional, and courteous.

The price quoted was more than TWICE the price of the company I actually used. The repair man was rude after I asked for an explanation of the outrageous cost (over $600) to simply replace a contactor, which is a $10 part. He was mad I googled the part right in front of him. I got the job done the next day for $240. Wouldn’t trust this company as far as I could throw them. The only thing done right was being on time. Even the diagnostics should’ve taken 15 min and it took him an hour, clearly so he could charge more for his time.

I would avoid this company since they tried to price gouge us. Our furnace needed replaced and they literally quoted us twice the price as anyone else because they knew they were the first company to quote us. I can't believe that they can get away with these sales techniques.

They were professional, honest and dependable. I’ll use them again and again. I had both my air conditioning units replaced. They were 25 and 26 years old. The technician gave me options for repairing or replacement of the units. Due to their age I decided to have them replaced. The work was done in one day for each unit.

The guys did a great job switching out our system and the company was very fair with us. Would recommend them without hesitation.

Completely satisfied as I have been for over 20 years

Well, except all of the parts that were needed were not available on their van but they weren’t typical repairs but they went and obtained parts immediately and fixed the problems instead of rescheduling me for another time when they ordered the parts so happy that the problem was resolved in one service call. Scheduler and technician were both courteous and prompt and knowledgeable. Learned that they are available 24/7 and they don’t upcharge for “off” hours, weekends or holidays!!!

Perfect, just like when One Hour installed my new furnace last year. The check up no charge, I did need a new filter. The staff is wonderful, so courteous and respectful.

Outstanding job by the technician, Mark. He was able to resolve the issue within minutes providing us with heat. Mark was professional, adept at fixing the problem, and provided all the information we needed. We will definitely make One Hour our new furnace/AC service company.

They're professional, pleasant, extremely conscious of maintaining cleanliness and they're quite affordable with monthly payment plans! Very quick and knowledgeable at all levels.

Great- everyone was great to work with. The guys that came for install were very friendly and professional. They did a great job and we would definitely recommend them to anyone

Very well..they were on time as scheduled and did a good job.

on time, kept all areas clean, efficient, got all work done in a timely fashion and work done correctly the first time.

Very well....servicing technician was vert polite and professional. Explained everything he was doing and invited questions.

It went great! One Hour was able to schedule an appt at 5:00, which I need because of work, and the technician was prompt and very professional. He explained things I didn't know and showed me a few things with the furnace and vents that are very helpful.

Great. Fixed. They made it right! Didn’t charge except for new air filter.

The people that work for One Hour always do fine work. I would not change companies. I am totally satisfied with the work I have had done and the people who have performed the services

They told me that it would take 6-8 hours to clean out the air ducts. When the technician arrived, he told me that it was their policy to say that and it depended on how dirty the ducts were and it only took 2.5-3 hours. I recently had construction work done on my home and I really wanted them to take their time and clean the ducts thoroughly. Whenever the a/c is on, and coming out of the ducts, I can tell that there's still dust in them because I'm allergic.

They come every 6 months. I have a contract with them. They do fine. They do great work. They're always on time and follow through. Their pricing is average. I think everybody's pretty competitive there. If their quality wasn't good, I wouldn't have signed a contract with them. They are always there when they say they will be. I use them all the time. I have been using them, I think, since 2008 when I contracted them. Just one guy comes out for the service. It takes 45 minutes.

It's seasonal. They come to service the heating within the fall months and they come in the spring to summer months to service the air conditioning. What they do, is they do an inspection and everything, but on both units at that time to determine if there is anything maintenance-wise that needs to be done, as well as just regular preparation for the season. I think it's pretty standard. I'm sure that different companies offer the same service. I pay a fee, a monthly fee, and that covers that visit as well as gives me a discount on any major, or even minor, repairs that might need done. I wouldn't give them anything else but an "A". Otherwise, I still wouldn't be with them. I've been with them for at least 8 years, well, almost 10 years, since we put in the new system. I just upgraded the package when my system turned 10 years old. It's always just one guy that comes out to complete the service.

They are very good. They are very pleasant. I will be using them again.

They sent out a salesman which was pretty high pressure sale, and unfortunately it was at a time when I was going through some stuff, my mother was dying so I went ahead and signed with them, considerably overpaid. With the installation, they didn't really do a good job on the furnace. When the guys took a lunch break, I went back. I have a whole closet that's where my furnace and everything is, and I noticed that the furnace was sticking out too far and the doors wouldn't shut and I had to tell them. They did, and the furnace was leaking from one spot, afterwards there was a lot of air coming out around the base where it should have been. The furnace still sticks out a little further than it should. I really have to work the doors to get them open. I was just not really happy with the installation. They could have done a much better job. They were very overpriced. I had no problem with the air conditioner. They came out on time and did everything that he said he would.

The installers arrived on time, polite, explained everything, answered all questions, cleaned up after themselves, hauled away old furnace and air conditioner & debris, no problems with installation.

Besides a problem with an electrical circuit, our furnace had high levels of CO in the chamber, causing the technician to "red tag" our unit. Long story short, we wound up with 2 new furnaces and a/c units for both floors of our two family. Everyone we worked with were great, the service guys, the ladies in the office and Rachel, who quoted us the new systems. Everyone was professional and clearly explained what was being done.