West Construction

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I would like to highly recommend West Construction, LLC for your construction needs. I recently purchased a single family residence at a tax sale. I knew going into this project that extensive remodeling would be required. I contacted several contractors for estimates and conducted a review of their past history. Based on my due diligence, I selected West Construction. It was the best decision I ever made. Not only did they save time and money, they guided me through the pitfalls of a rehab project. Yes, we had some unexpected surprises, but these were mitigated through expert advice and project management planning. Their work, craftsmanship, and attention to detail truly reflect well on the owner Mike West and his team. Again, I highly recommend West Construction.

Overall the experience was frustrating. The more we got into the project the more, it seems, their capabilities were overstated. They did not seem to want to deviate from their initial plan and were very inflexible when listening to our concerns about the initial layout. Also, some of the subcontractors that they used were unreliable. We were charged an "expediting" fee for logistical matters and ??? yet the project ran a month plus over budget and we were not compensated for that. Also, "expediting" seemed to be that we go to the store and select a fixture (or whatever), call the owner to have his guy go to the store the next day and buy it (at the same price we could have) and then mark it up by their percentage. We were told the floor would be made level in the new room (as the existing house had shifted and they did not want to make a crooked floor), however once we moved in we noticed the furniture was sloped and that the floor was indeed not level. When we told the owner he said that we could shim the furniture, but that was all they could do. The floor in the shower was set unevenly and water pooled in certain areas, causing them to come back out and redo it. However, now the water pools in a different area. They ripped up some flooring in a different room to install duct work, however they ripped up the wrong area, causing a hole in the flooring. Because the flooring was old, they could not find a replacement and were forced to take a section from another area that was hidden from plain sight. The painting sub-contractor didn't show up for several days in a row, with no one (not even the owner) knowing where he was. The glass sub-contractor needed a three-week lead time to order and install the glass for the shower, yet the project was done, other wise. So we had a nearly completed bathroom (except for the shower) that we couldn't use because the "expediting" didn't happen properly. Lastly, there was an interaction dealing with money that really broke our trust. They job was almost complete (or so I thought) and they asked to more money. I said I only wanted to write one more check to them that was all encompassing and was final. That couldn't happen because the guys needed to get paid, he was overdue on one of the invoices and they needed to get reimbursed for some incidentals. So I paid the invoice. A week or so later, the owner was joking with me and one of the guys on the job where he indicated that he still needed to pay the overdue notice! All in all it was very frustrating.