West Construction

We love the new bathroom layout and love having a walk-in shower. The half bath and laundry room were updated. When the job was finished, the construction manager, Frank, told us they would call us in 1 yr to see if we had any concerns and if we were pleased with the quality of the work. We began to observe numerous problems with the work. We had 1 upside down outlet, irregular tile in the shower, wall paint that stopped 1" below the ceiling, cabinets without shelves or drawers, a shower head not fastened to the wall and and uneven molding. They never called us as promised and we didn’t realize that at the time as I was in a rehab facility in Florida. I wrote to them several times after my return, detailing the problems. They sent a representative to look at the work on Feb 13. He observed the problems, made notes as to the repairs necessary and took pictures. They never called to schedule the work. I sent 2 emails inquiring as to why the work had not been scheduled and received no reply. After several emails and phone calls, a 2nd representative came to the house on May 9 and documented the numerous concerns. His comments to us included, "this tile job (shower) looks like ****" and "this is the worst paint touch up job (laundry room) I have ever seen". He attempted to repair the upside down outlet in the master bath, but when we tried to use it later, it sunk into the wall. We had to hire an electrician to repair it as we could not wait to have a functional outlet in the master bath. The electrician said the box was not fastened correctly to the stud. He repaired it the best way possible, but it is still a little loose. The construction representative was going to schedule the repairs, but has never called to do so.

We have a very small bathroom in a small bungalow, in the Eastside of Lorain. Owner looked at bathroom, and stated it needed to be gutted, which we agreed with. He then went on and quoted a price of 10-13,000 dollars. I stated this was not in our budget, and I felt the price was very high. He was the third company, we had called, and, his price was double, compared to the other two companies. He stated that he usually did not TOUCH bathrooms like ours, his customers were paying 45,000 to get their bathrooms done,he came across as snobbish, not wanting to waste his time on our bathroom. Very disappointed in West Construction. I am not a expert on bathroom remodels, but seriously, 13,000!

Provider was at my home on time. Accomplished everything on my list that could be done. A few things were not able to be done due to prohibitive costs or additional work that would have needed to be done which we chose not to do at the time. Price was excellent because we had a coupon for 2 hours of work. He did the work with a pleasant attitude and did not make us feel like we were not important because the jobs were small. Handyman services are a great resource when you're older and have no one to help. Really appreciate this type of service.

They were very helpful with the estimate. They were responsive, they were fast, and they gave us a good design, and quote, we just couldn't afford it.

l The entire process was conducted professionally Our kitchen looks great! We will call West Construction again. Special thank you to Michael

West did a project for me awhile back. I told them I would be contacting them for smaller work around the house later in the year. Just as before the quality of work was impeccable, the staff was super friendly, and they communicated with me everyday about what was going on (even though it was a three day project). When I have future projects come up, they will be the first one I call. Thanks guys!

The entire remodeling process was great. Mike explained how the entire process worked from start to finish on his first visit. Myia (one of the designers) helped us with all of our selections and was there for us anytime we had questions. The installers were very pleasant and down to earth guys. They did a nice clean up everyday. Our project manager was always in contact with us letting us know what was going on with our job. They said it would take about 10 weeks to do the entire project, and they finished right on schedule. Overall we are extremely happy with our new kitchen. The design and final product came out exactly how we wanted it to and it was installed with very minimal problems. When problems did arise, they were right on it. I'll definitely use them again in the future.

I called Mike West in the morning. I expected to schedule an appointment as it was not an emergency. Mike arranged to have someone stop by within a few hours. Two hours later a service representative come by and fixed the leak. The total experience was fast, professional, and reasonable. I only have total praise for Mike West and his crew. I already have Mike's company scheduled for an upcoming rehab. Again, great job.

I contacted West Construction because I had used them in the past for 2 bathroom remodels, new sunroom door and a couple of other things. Mike West himself did the work for me back in 2011 and I could not have been more pleased with the work or the price of the job- that is the reason why I contacted them again for the above work that I needed done. His son responded to my email request and sent someone to my house wtihin a week to give me a price breakdown for the work I wanted done. I was given a quote of $8,000.00 for the work, which I have to say shocked the heck out of me. I requested a breakdown of costs to see just where all of the expense was going and explained that this was double the cost for work I had done less than 2 years earlier and that work was more extensive (in my opinion) than what I was having done now. Mikes son explained to me that the company has really "grown" since then and this would include all work including, removal and disposal of old doors, painting, trim,etc. I said that was too much money and did not have them complete the work that I had requested. I did however find a master carpenter to come and give me a quote for all of the above work that I wanted done and was given a quote of $3,800.00 which is $4,200.00 LESS than what I had been quoted through West Construction. Needless to say, I gave the man the job and it was completed within 1 week- that included all doors, closet doors, hardware, new door frames, new trim around inside front entrance door (I did not have this door replaced, but he trimmed it out to match the rest of the doors). He actually set up a painting booth in my garage so the doors could be spray painted for a more even finish- he also removed all old doors and disposed of them for me. He repainted any and all areas that he may have knicked up by removing the old door frames and cleaned up after himself daily before leaving. I could not be more pleased with the work that was done and have to say that I went into this remodel with the intent of using West Construction, but it seems that they have "grown" a little too big for their shoes and are overcharging for quite a bit for work that needs to be done- a $4,200.00 difference is not a small amount.

Followed the proposed schedule to exact specification. Builder uses Dropbox and all documents and schedule are online and updated regularly. Constant daily communication with our project manager Dennis. Tim Miller our head carpenter was amazing and kept his entire crew focused. A rain/wind storm hit unexpectedly when our roof was ripped open and tarped. We started to take on some water. We called Tim and within minutes the crew was on site, up on the roof during a driving wind and rain storm and secured a second tarp and stopped the water from doing any damage. Worked longer hours when needed to make sure the project stayed on schedule. The job site was extremely clean. During the demo and framing phase we were able to go upstairs and use our master bedroom and there was zero evidence that our roof was ripped off and they were building two rooms on the other side of the hall way door. It wasn’t until the new doorway had to be cut into our hall way that we noticed construction work on the inside of the home. We had looked at other contractors including Dover whom we used for our master bed room project a few years ago. I would highly recommend looking at West. Our only regret was we didn’t use them for our master bedroom project.

I contacted West Construction based on the information on Angie?s list. It may have been better to just use the yellow pages. We interviewed a number of contractors and received 5 quotes. West Construction?s quote included a 9? x 4? walk-in closet. As no other quotes included this feature we accepted West?s. We signed the contract and waited for a start date. As requested by West we contacted Dennis, their rep, so see if there had been an update to start. Each time Dennis said no and that he would contact us on Friday if they were starting the project on Monday. No word so we went out of town on the week-end knowing we had another week to finish packing the 2 rooms. Surprise ,Monday morning and in walks our sales man and the head of our construction to start tearing down the walls. As I scrambled to get things packed I called my partner to help. Both of us ended up taking 1/2; days from work. When I asked my salesman about this he said, well things do fall through the cracks,..,.What?? Next started the issue of the 4 ' x 9' walk-in closet. Turns out there was no room for one, our salesman based things on the outside measurements of the house. Strange way to do that. Bottom line no closet, a true bait and switch!. I contacted reps of West Construction about this and for some weeks I got the run around. Finally Mike West came to my house with his assistant Dennis. I took Mike West upstairs and the first thing he told me was that I needed a new roof. In to the en suite and the small now 33" x almost 8'; closet. I had a set of drawings and a tape measure. When I started to refer to the drawings Mike West tapped them hard enough that they almost fell to the floor. Mike West then said, measurements really don't mean anything; a good thing that everyone considering Mike West and West Construction should know. Then Mike West turned the corner, looked at the vanity area and told me that he really hates the placement of our sink. Wow, that is customer service. We returned to the conversation of the closet Dennis, Mike West's assistant asked how we could reconcile the closet issue. I said that we could try to knock down a wall and add footage to the house but that was obviously not possible. Mike West suggested that they would install a custom closet to make the best use of the space, he even took measurements. This was a concession but still a disappointment. II emailed Mike West and Denise and confirmed what we all agree to at the meeting. Mike West emailed back confirming the solution. But 48 hours later Mike West emailed stating that he meant they would install anything that I purchased. HHMMMM that is part of the contact with West Construction, they install what we purchase. We are in week 13 of the 4-6 week project. We have gone weeks at a time having no one in our home. This week is one of them. I planned on waiting to the completion of our project before writing a review, but I can no longer wait knowing it is possible West Construction will cheat others. Ps, due to length I did not give all the issues we have been dealing with. I also left email transcripts out, I am willing to share written documentation as requested.

They were really nice and made a great impression during our meeting. Due to some scheduling miscues and lost photos, we opted not to utilize their services. They refunded our money promptly and even offered the layout gratis. I believe they were moving and really busy. I would like to catch them at a better time. My wife especially was really impressed with their initial vision for our kitchen. We may try them again next spring.

West Construction gave us a quote for a new shed and their quote was about twice as much as another company's quote and they offered less. They were punctual.

They were very good with communication and very professional. Also, very easy to work with in regards to preferences and adjustments to the overall projects as they went along. i.e. We wanted windows in the new garage which had not been originally planned, and it was no problem.

Overall the experience was very good. The people I dealt with from start to finish were very friendly, polite, and helpful. Mike came out to do our quote. Within a week he sent us our quote along with a layout that he thought would best fit the needs of our space. From there we made a stop at West's showroom on the west side to pick out the materials that we wanted to go with; tile, toilet, granite, etc. After materials were selected we signed our contract and scheduled the work with them. About three weeks later our carpenter/job lead Scott was on site to start work. Scott was great throughout the whole project. Communication was always good and his focus was to make sure everything got done to our liking. There were a few minor snags that were encountered along the way, but Scott always kept us informed of any issues and we were able to resolve all the issues encountered. Work completion was about what they quoted (3 weeks) and the final product was terrific! Thanks Scott and West Construction. Job well done!

They are prompt and courteous and they honor the warranty. I used them for handyman service at the beginning of April and I paid $95. They repaired the roof in the end of March and there was no charge for it because it was under warranty. I would absolutely use them again in the future.

Everything wend great..they even caught a slight miss-measurement by Lowes, which would have caused 1 window to not fit..they dealt with my handyman for most of the process, but I talked with Mike regarding installation..I had to reschudule one time and he was very accommodating..day of original install the installer had a problem with his truck and we had to reschudule for Saturday, which worked out better for me as I was able to personally be at the job site that day. The installers impressed me enough that I gave them each a tip.

The experience was very good overall. Mike West and his brother are very good at their work. They started work earlier than expected (despite the rainy season) and kept to the schedule even with several days of rain. There were only two negative points to the experience. The last day was a bit rushed for them. Three men on the crew each took a turn walking the perimeter to clean up the debris. Even with this care there were still nails and shingle chips to clean up, particularly under the dumpster which was picked up after the crew left. Their work was very good, but with the next rain storm there was a very serious leak in the home. The crew was back first thing the next morning to analyze the problem. The weak link in the chain was the chimney - the only thing not repaired. They wrapped the chimney in plastic which kept the home dry until we could get a mason to caulk and reseal the mortar. We've been dry ever since.

The experience was great overall. They kept me well-informed throughout the project, and paid great attention to detail.

After he did such a good job I recommended him to the condo board. I'm very happy with his work. He's prompt, on time, clean and honest. His guys are clean and honest. They do an excellent, thorough job. They came and did the lobby of our building. He came back and did a free repair on my closet because there were some difficulties with it. The board was extremely happy with him, they did our ceiling and his guys came out and did the floor. They were extremely good at what they did, we will probably be using them from now on for anything that has to do with remodeling, floors, ceiling, fixtures, etc. They removed everything and rewired. They will probably come back and do our ceilings on every floor in the building and install lights. They made sure everything was done properly and I think they laid tile on our floors. I found him in the phone book, he said he did small jobs and large jobs. He was very fair and honest, I would definitely recommend him. You name it, they do it and they do a great job. We called other people for bids and they never called back, Mike called back immediately. They came on time and left on time, there were no problems with them at all. I'm thinking about referring them to another friend of mine who has property.

This is the ONLY contractor (of 5 we contacted) who responded timely and provided written, crisp understandable contract proposal. Mike West and his crew were wonderful. They were polite, clean, and respectful. Helpful and cheerful, too. The work was the same: prompt, thorough, efficient, accurate, reliable. The workers on site were quick to keep us informed of what they were doing. Mike called every afternoon to fill us in on what had been done that day and what was planned for the next day. We are completely satisfied and appreciative of both the workmanship and the style of business demonstrated by these men.

I just accepted their bid because they had a good quote process. Their service was good and he is very knowledgeable so he gave me some good ideas. I plan on getting a quote for more work while they are here doing the work.

Excellent job- very accommodating, would definitely recommend and use again.

I spent about $1200 on the job. They came out when required; they came out in the evening after work to repair the roof. The tarp on the roof had come off owing to wind damage. I was very pleased with their quick response. They were prompt, courteous, and reasonably priced. I will use this company in the future.

We met a few times discussing our ideas and he presented us with estimates and worked with us on every detail and went out of his way to do what we wanted and stay within our budget.