Our business focus is on the overall experience from start to finish. We are dedicated to providing the best in customer service. Our technicians are friendly and honest. We treat our clients like family. We understand that an appliance is a convenience, and without it you are inconvenienced. We specialize in antique stove sales, repair, cleaning, and restoration. We take your beloved family stove and make it the talk of the town. Belgrove Appliance is the Home of the Famous Stove Lady. Additional website: www.stovelady.com Please note: we only travel out of area for antique stoves. Additional phone - (914) 664-5231.
Business highlights
24 years of trusted experience
Emergency Services Offered
Services we offer
antique stove restoration, cleaning, sales and repairs.
Services we don't offer
No new appliance sales and repair, only antique stoves.
I have been using their services for almost four years. There are not many people who are knowledgeable and have the available parts for vintage stoves. They are very fair and do great work! They are the best!
Description of Work: We have a vintage Crown stove. They have completed repairs and maintained the stove.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Belgrove Appliance Inc
(Member name removed), It is clients like you that allow us to get so much joy from the work we do. Thank you for allowing us to serve your needs and for taking the time to tell others about it.
Denise R.
10/2014
5.0
appliance sales
+ -1 more
Carlita Belgrove is the best! I have been a homeowner for almost 30 years and have never had a service provider respond so quickly to my request. My refrigerator/freezer broke and all my food was starting to spoil. I called Belgrove early in the morning before business hours just intending to leave a message and Carlita answered the phone herself! She was so understanding of my situation of a freezer and refrigerator full of food having to be thrown out she arranged her schedule so that she could make my home a priority. Unfortunately, I needed a new refrigerator which was more difficult than usual because it had to be one that could fit into a customized cabinet area. Carlita worked literally all day until well into the evening and found a supplier that had one to fit my space. Her delivery men picked it up the next morning, delivered the new one and removed my broken one. Carlita went out of her way by researching each brand of refrigerator and their dimensions to find what I needed. This was way beyond the "call of duty". She even phoned me that evening to make sure all went smoothly. If you ever need an appliance repair make sure to call Carlita at Belgrove Appliance!
Description of Work: Refrigerator repair service visit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Belgrove Appliance Inc
[removed member name], You are just one of the sweetest people I have ever met and I am happy that we were able to help you and save your food. I look forward to treating you to one of our networking events in the future.
Kurt L.
09/2014
5.0
appliance repair
+ -1 more
Carlita is extremely professional and she fixed the dryer. They arrived on time and she called prior to arrival as I requested. I would absolutely use them again and would recommend to anyone in need of an appliance repair.
Description of Work: Replaced coils in dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Belgrove Appliance Inc
Thank you for taking the time to post this review. In a world where referrals are the best way to do business your comments really mean everything to my staff and I.
Thomas Z.
09/2014
5.0
appliance repair
+ -1 more
I was told by many other "can't fix, won't fix it r it will cost a lot." Carlita came and she fixed two ovens and six stove burners and it cost a 1/3 of her estimate. Would highly recommend her.
Description of Work: Carlita is the stove whisperer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Response from Belgrove Appliance Inc
Thank you for taking the time to post this. It was a pleasure meeting you and your family. And look out in the mail because the travel was a little less than expected on the way back so you will be getting some money back. I also spoke with your local tech and advised him what he could do next time for other people who have your range. Hopefully he will be able to resolve it for them.
Raymond R.
08/2014
5.0
appliance repair
+ -1 more
Arrived early in the day as promised. Were neat and thorough and the price was the lower of the two. Emergency visit was deducted form balance due. The same company made a different unrelated repair around 5 years before and this is why I returned to them.
Description of Work: Original emergency visit very prompt. Diagnosed problem give probable solutions and cost for possibilities. Repaired freezer problem which affected refrigerator cooling. Returned next business day for repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Belgrove Appliance Inc
It was a pleasure working with you and your wife, and I am so happy that we were able to get your refrigerator up and running without the loss of food. Thank you so much for taking the time to post your satisfaction with our services. All of our clients are busy and it thrills the entire team when somebody takes their personal time to acknowledge our hard work and dedication to our clients.
Thomas T.
08/2014
5.0
appliance repair
+ -1 more
We are thrilled! Carlita Belgrove, president of Belgrove Appliance, Inc and her assistant arrived exactly as scheduled, worked to figure out what problems the fire caused and fixed EVERYTHING in a matter of minutes. She explained what she was doing and taught us how to operate the pilot light ignition system should it ever be damaged again. Our entire experience was a most pleasant and informative one. We cannot recommend Belgrove Appliance, Inc. higly enough. They are wonderfully effecient and pleasant as well as being extremely knowledgeable and completely professional. They set a standard for all service organizations that will be hard to match. I suggest anyone needing work done on their stove visit their website and believe it all. WONDERFUL SERVICE!!!
Description of Work: We had a significant fire in one of our two Wedgewood stove's ovens. The Belgrove Appliance, Inc aka the Stove Lady and her crew assessed the damages, repaired a long term problem we'd had with one of the oven's thermometers, and restored both ovens to perfect working condition.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Belgrove Appliance Inc
[member name removed], thank you so much for the great review and taking time to post your experience. Every day we try to provide great service and added value so it means a lot to be recognized in this way.
Andrei P.
03/2014
1.0
appliance repair
+ -1 more
I wasn't able to set up an appointment because the person who answered the phone cut me off wanting to know if it was an emergency because the office was closed. There was a reason why I called their office Sunday Morning and it wasn't to chat about the weather. It was the person's tone of voice that prompted me to write this negative review.
Description of Work: nothing
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Belgrove Appliance Inc
Sorry you were having such a bad morning. At 9am on Sunday we spend time with our families and we even called you back to let you know that nobody had an attitude with you. We only handle emergencies on the weekends so our antique gas stove clients have somebody to call other than Con Ed. When you were asked what was the problem with your appliance you got an immediate attitude and hung up, which is why I called you back to wish you luck with your appliance. You were the fourth call I got that morning. Everyone else went to our website and respected the fact that we were closed. That being said we don't service refrigerators in your area. A simple review of our profile on Angie's List would have prevented you from calling us. And we could have told you what to do in the mean time to save your food. I do hope you were able to get your appliance fixed even though we were not able to assist you. I don't think it is fair to give us an F rating because you were having a bad day, but I can't control how people feel. We try our best to give the best service possible, which is why somebody answers the phone 24 hours a day when clients are truly in need.
Leatrice G.
10/2013
5.0
appliance repair
+ -1 more
It's in perfect condition. First she is incredibly knowledgeable and very pleasant to work with. It is very hard to find people who are knowledgeable about Crown Stoves. We baked with the oven last night it was perfect.
Description of Work: She fixed my Crown Stove. She restores Crown Stoves. She either has original parts or can manufacture the correct parts. The first thing she did was she installed she correct oven thermostat and she adjusted it perfectly. She installed new gas lines that had been broken that attached to the pilots. Those now work perfectly. She installed and rebuilt a safety valve. She installed two original Crown oven gaskets. She installed 4 oven door springs. She removed the gas line in one of the ovens that had been broken and cut and replace new fittings for the safety valve. She installed two restored pilot assemblies and burner supports. She installed two restored Crown oven thermostat dials.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,584
Pamella M.
09/2013
5.0
appliance repair
+ -1 more
LEAK WAS NOT EASY TO FIND BUT THEY STUCK WITH IT UNTIL IT WAS FIXED.
Description of Work: REPAIRED LEAK IN WASHING MACHINE
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Belgrove Appliance Inc
Thank you for your patience and taking the time to share your experience with others.
Ricky T.
09/2013
5.0
appliance repair
+ -1 more
Both my tenants advised that their ovens were not warm and one stove did not light at all but had gas so the tenant lit it with a match. After inspecting the situation that was indeed the case. Both magic chef stoves around 12-13 years old near end of life. But I wanted to make sure before buying new stoves by calling the stove lady for a diagnosis. After describing the situation Carlita replied within hours. After several correspondences even over labor day weekend a diagnosis day was scheduled. Before the day arrived Carlita asked for additional information on the stoves serial number and model number were asked so they can do preparation research. Upon arrival within 30 minutes both stoves diagnosed and issues identified. Good news was that the stoves do not need to be replaced. Parts were required but since she was prepared it did not take long to get the parts. She gave me a phone and explained everything before work was to be done including e complete cost and waited for my confirmation to continue the fix. On her 2nd trip back same day she managed to replace both oven ignitor bars new module box and one new right front burner. Confirmed working. She wrote the invoice at the end of the day. One other thing she mentioned was that typically one service call is $95 but since both stoves were in the same building and since I was the landlord theservice for both stoves were $150. That I did not know and would have paid $190 regardless, but she told me their policy. Both my tenants are happy with the service and resolution. All through the process we were in communication via email and phone as I could not be on site. And she also mentioned the stoves were in very good condition and barring an unforeseen issues and maintenance neglect, the stoves should last several more years.
Description of Work: Carlita replaced 2 oven ignitor bars in my 2 tenant stove ranges. She also installed one new module box and one new right front burner in one of the stoves.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Belgrove Appliance Inc
Thank you for taking the time to share your experience with others. I love that Angie's List allows clients to share.
Kimberly H.
08/2013
5.0
appliance repair
+ -1 more
We bought our washer/dryer combo from Sears 7 years ago, and the 5 yr extended warranty was expired. Sears wanted too much money to extend the coverage, and when the dryer started malfunctioning I thought I'd rather support a local business for the repairs. I was very impressed with the reviews on Belgrove and just as impressed when they came. Carlita, the owner, was highly personable and courteous, as was her employee Randy and the work was done fast and clean.
Description of Work: Our dryer was making a thunk every time the drum turned. Owner Carlita, came with one of her service repairmen to a**** the problem, and recommend a repair. They were able to get the part and return a few hours later to make the repair. Dryer is working well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Abigail S.
07/2013
5.0
appliance refinishing, appliance repair
+ 0 more
This is a wonderful company. Everyone I dealt with was wonderful, truthful, prompt and generous, skilled and pleasant.
Description of Work: Gave an estimate of a total over haul of an antique stove as well as some minor repairs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Elizabeth S.
07/2013
5.0
appliance repair
+ -1 more
Phone calls back and forth referring to the photos I emailed her from my cell phone. final decision was to buy new, not repair because of flaw in gasline in my wall.
Description of Work: supportive phone calls with information, resources, and suggestions
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Response from Belgrove Appliance Inc
Thank for taking the time to post.
Randall F.
07/2013
5.0
antiques, appliance refinishing, appliance repair
+ 1 more
Great experience! Thorough, pleasant, totally professional. I'd asked for a reminder call the day before, and a call when the technician was on his/her way. Both done. Carlita introduced herself, shook my hand and said what a pleasure it was ti meet me after our extended email correspondence. She carefully looked over the stove, reviewing on her smart phone our earlier correspondence, in which I had detailed the stove's infirmities, so nothing would be forgotten. Then she videoed the problem areas and dictated descriptions of what she was seeing. We discussed two options: (1) having the stove removed for major servicing (including re-plating the top); (2) in-home servicing that would fix all the problems except one, plus replacing some parts, and thorough cleaning. Carlita recommended the second option. She explained that this work was a meticulous business and would take the technicians between half a day and a full day to complete. She said I would receive a full estimate within 5 business days, and then we could schedule the work. I have complete confidence that everything will be done to my satisfaction, and would .
Description of Work: Estimate for repairs and cleaning of our 60-year-old Chambers stove.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Response from Belgrove Appliance Inc
Thank you so much for taking the time to provide such a detailed comment about your experience. We look forward to making this entire experience even more enjoyable. I can't wait to make your stove absolutely beautiful! I really do love what I do so I set the bar high when it comes to customer service and the overall customer experience. See you again soon!
Jack M.
06/2013
5.0
appliance repair, small appliance repair
+ 0 more
Our dishwasher had slowly developed a leak over the course of a month from a drop or two to filling a bath towel. They took apart the door, found the likely location of the leak and fixed it. A week later, the dishwasher was making a big mess again. A tech came almost immediately and spent a couple of hours trying to find the leak, to no avail. After a conversation with Carlita, the owner, it appeared that the dishwasher was at the end of its useful life. The next morning, I got word from Carlita that she had searched through all the repair manuals that night and had a new theory. They came that day and found a simple problem and fixed it--a loose screw in the spray assembly. There were no charges for the 2nd or 3rd trip. This experience is sadly rare--someone who stands behind their work and does what it takes to make it right.
Description of Work: Fixed a Leak in the dishwasher
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Response from Belgrove Appliance Inc
Thank you for continuing to call me for service after all of these years. I really appreciate it when people think about me. I especially appreciate your patience too. If I had known the secret on the first visit, I sure would have repaired it. I take pride in what I do and am thrilled being back to work doing what I love. Thank you for allowing me that pleasure.
Linda B.
05/2013
5.0
appliance repair
+ -1 more
Carlita showed up during the window of time that she gave me. She found the problem and had to order a replacement part which she did and she came back within two hours and replaced the defective part. She was prompt and professional and I would use her again should the need arise.
Description of Work: Diagnosed and repaired problem with gas dryer that would not work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$171
Response from Belgrove Appliance Inc
It was a pleasure meeting you. Thank you for taking the time to comment.
Anne K.
04/2013
5.0
appliance repair
+ -1 more
Belgrove Appliance (aka the StoveLady) did a great job. They were prompt, thorough, and taught me about how to better maintain my stove. I would definitely recommend her or call her again if I had a problem. The best way to schedule an appointment is on the website: www.stovelady.com . She responds to requests through the website within hours. I'm so happy my stove is working again!
Description of Work: I have a Wedgewood stove from the 1950s and the oven temperature was running too hot. I had stopped using my broiler because everything got singed. Carlita recalibrated the oven and set the flame lower so I could use the burner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Response from Belgrove Appliance Inc
Thank you [member name removed] for not only posting a comment, but for letting people know that the website is truly the best way to get the impeccable service that we provide. It was a pleasure meeting you. Now you can enjoy using your broiler without worrying about burning your hand. And the cookies will bake evenly now.
JAMES M.
04/2013
5.0
appliance repair
+ -1 more
It was great. She was terrific and highly professional. I plan to definitely use them again in the future.
Description of Work: We had a slight flooding problem, which we thought was our dishwasher. Carlita came out and found that it was not the dishwasher and fixed the flooding problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARYANNE L.
02/2013
5.0
appliance refinishing, appliance repair
+ 0 more
I would hire Carlita and her company again in a minute. She was prompt, professional and a pleasure to work with. She kept me appraised of the progress on the vintage stove she was refurbishing for me. Great job Stove Lady!!!
Description of Work: Refurbishing of a vintage stove/
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Response from Belgrove Appliance Inc
Thank you for taking the time to post, Customer!
Jennifer F.
01/2013
5.0
appliance repair
+ -1 more
I called Carlita on the phone to tell her what my problem was and she told me to try something first and if that didn't work contact her again. I really liked that she did that. It didn't fix the problem. So I contacted her again. She was on time, neat and friendly. She replaced the ignitor and gave me some helpful hints about maintaining my stove. I like that her service and the part is under warranty. I gave a B on price because I don't have a reference point if the price was fair, I assume it was, but who doesn't want things to be a little cheaper. I would recommend her to others. In fact I am going to drop off her card to a co-worker today.
Description of Work: Replaced the ignitior in the oven.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Response from Belgrove Appliance Inc
Thank you for taking the time to post, Customer!
Jaime L.
01/2013
5.0
appliance repair
+ -1 more
Carlita and Randy were great. They researched the model and potential problems before coming, and came with the part needed to repair the most common problem. They were prompt, worked quickly, and cleaned up after themselves. They were friendly and knowledgeable, and gave me dryer care tips as well.
Description of Work: Replaced lid lock and fuse for my washer/dryer upright combo.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$244
Response from Belgrove Appliance Inc
Thank you for taking the time to post, Customer!
Meredith G.
01/2013
5.0
appliance repair
+ -1 more
It went incredibly well. I contacted Carlita Belgrove, aka The Stove Lady, while she was out on another call on a Friday afternoon. She finished that job late but went out of her way to make it to our home before the weekend. Turns out a part had worn out but she had it in her truck. She came in and knew exactly what to do, did it quickly and cleaned up so nicely that it looked better than before she came. I am impressed. I am thrilled to know that there is someone out there who can help us maintain our great oven. Highly recommend. This experience was my first on Angie's List but I will return.
Description of Work: Our beautiful industrial-style Garland range would not light or heat up. I tried to find someone who could repair older stoves but was unsuccessful until I found Belgrove Appliance here on Angie's List.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$265
Response from Belgrove Appliance Inc
Thank you for taking the time to share your experience with others. It was a pleasure working with you. And even though you couldn't be home on such short notice, I appreciate you taking the time to have your neighbor let me in, and allowing us to bill you. I know an oven is important when you have a family.
Bruce G.
12/2012
5.0
antiques, appliance refinishing, appliance repair
+ 1 more
I would hire them again in an instant.
Description of Work: Successfully repaired my very old wall oven.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$270
yoav R.
12/2012
5.0
appliance repair
+ -1 more
The company was very responsive, but was not able to come out to my area. Gave me some helpful possible solutions on the phone.
Description of Work: called for an estimate for repair of oven
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Richard F.
10/2012
5.0
appliance repair
+ -1 more
I sent an email to Belgrove late afternoon on Oct. 8th and Carlita expediently replied to my email and called as well even though her company was closed for Columbus Day. She was able to contact an independent service person she uses when she can't make it to the residence herself. I greatly appreciated that she made such an effort to get me an evening service call same day. You pay extra but I had wet clothes waiting and wanted to get this issue dealt with that day. She gets an A+ in books for professionalism and going the extra mile to provide good customer service.
Description of Work: Our dryer stopped working (mid load) and a new switch had to be installed. The service person opened the machine and noticed that water had leaked into where the mechanism was and rusted and shorted out the works. He did not have the necessary part but put a call into Carlita Belgrove (President & owner) to have it ordered. She was accessible by phone and email the whole time he was on the job. He thoroughly inspected the machine to make sure nothing else was wrong with it. The dryer was working when the man left but it still needed the new switch installed to keep it going. The part was promptly ordered and Carlita came that same week when we were available and installed it quickly and efficiently.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$244
Response from Belgrove Appliance Inc
Customer, Thank you so much for taking the time to post about your experience. I appreciate it. Carlita
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Antiques,
Appliance Refinishing,
Appliance Repair - Small,
Appliance Sales and Installation
FAQ
Belgrove Appliance Inc is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Belgrove Appliance Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Belgrove Appliance Inc does not offer free project estimates.
No, Belgrove Appliance Inc does not offer eco-friendly accreditations.
No, Belgrove Appliance Inc does not offer a senior discount.