Action Lock & Door Co Inc

They were excellent. Arrived as promised and did a great job.

I never heard back or received an estimate. I had expressed urgency for one of the doors to be replaced as it does not open. We agreed that an estimate would be provided quickly and then the work done. Never received an estimate and when I followed up with a phone call I was told they would call me back in a couple hours with status. Never heard from them. A lot of my time was wasted on getting repairs someone to do the work

They made two trips, but only charged for one service call out, they were prompt and efficient and very professional. They were both really pleasant to work with and I would use them again in a flash. Excellent service.

Left waiting and the provider no showed no call. No contact from provider outside of appointment window. Contacted Angie's List and was unable to connect with provider.

Chris was very helpful in setting up the appointment, responsive, and giving me a high level quote. Richie & Gabe came out to fix the 2 back doors to the deck and also explained how to adjust for the future, that was really nice. They also helped with tweaking the front door which we had done ourselves and also suggested we reconfigure the garage door openers and put a keypad on for convenience. Richie really knows his stuff and is very knowledgeable in the expertise. We will certainly use this company again.

They came on time, worked efficiently, were friendly and personable.

Chris was very pleasant and knowledgeable. He knew immediately what was wrong with the doors and explained what he had to do to improve on noise, vibration and stalling. He was clear about not changing or removing anything that was working properly. He worked diligently and cleanly. My doors are wonderful; the noise has greatly diminished, there is no vibration rocking the house every time we operate the garage doors and the openers work without a glitch. Thank you Chris!

After a first visit to try to fix the existing lock, which could not be done, they returned in a few days and replaced the lock including bars and key cylinder. The price was very fair and the service courteous and reliable. The lock works well.

Chris rocks!!! In less than a half hour I had locks changed and he made sure everything closed perfectly. His professionalism showed that he really enjoys what he does.

Richie and Chris were fantastic. They explained everything to us and answered all of our questions. They completed all the work, and took care of a few minor adjustments in other parts of the house that needed attention. They also gave us some good security tips. They were friendly and polite. It is a great experience like this that makes customers for life!

Chris was great. Arrived on time, took a look at the work that needed to be done and gave us the price. Work was completed quickly and thoroughly. Very pleased.

It went well. They came on time and did the job quickly. They did a very good job. They were very clear about the cost.

called 830am worried garage door was going to collapse. Door was repaired at a good price by 4pm same day. communication was excellent and we are extremely happy with service. Will definitely use again.

Someone was sent over the same day that I called. He repaired the door in 10 minutes and then showed me everything that he did and how to properly use the lock. These guys are great!

The servicemen with Action Lock & Door Co, Inc were very pleasant and did good work. When I called them to request their services they came right out.

PERFECT vendor experience. On rainy, miserable morning, was locked out of front door when lock wouldn't open properly (no other access to home creating mini-emergency situation!). Located Action Lock & Door (Yonkers) on Angie's List and called. Explained problem over phone. Repair truck arrived at our home literally within 20 minutes and opened door almost immediately. Identified problem with very old lock cylinder and suggested replacement. In about 15 minutes, they installed new cylinder from inventory on truck and also corrected "sticky" deadbolt fit into door jamb to allow for easier opening/closing. Service call charge and new cylinder were, in my opinion, priced very reasonably, and especially so considering extreme speed of responding to my call. Received 10% discount and first-time Angie's List caller. Would rate Action Lock & Door as A++ on every criterion, would personally use again in a heartbeat and would heartily recommend to any who might ask for local locksmith referral.

They were very responsive and came out right away.

Showed up on time. Professional and knowledgeable. Did all the work in about an hour.

Action was prompt and professional when providing the original bid. They were readily available by phone and answered all of our questions. When a poorly installed door made it difficult for the lock to function correctly, the locksmith solved the problem for us. One minus--We were told that the order for the locks would take a week or two. We ended up waiting for almost a month for the locks to be ordered and installed from the time Action Locks provided the bid.

Richard called back within an hour, he was the only locksmith to call me back. We set up an appointment and he came out within the allotted time. I was very happy with his service and he is returning to fix my door so the problem won't happen again.

They did a great, great job. The handle of the door was never working and there was a problem. We actually had somebody try to fix it and they just kind of made it worse. This guy came. He took it apart, he cleaned it and he oiled it. I really think it is completely fixed now. We are very happy with him. I chose them because everyone had rated “A” on Angie’s List. I don’t really know how prices go. It was a big problem and it was $89 so I was very happy. They looked at it, they adjusted it and they talked me through it. It was one person and he was very interactive. I told him at 4 to have someone out here between 9 and 11 the next day. I called him at 4 pm the night before and they were here the next morning. They were supposed to be between 9 to 11 and they were here at 9:15. They were very professional. They had the tools and the receipt was fully filled out. I am actually planning to use them again because we have a bunch of other doors that need to be looked at.

Richie did a great job. He gave us an accurate estimate over the phone, came when he promised, gave us great advice as to how to organize the job (leave one door with separate key for giving out for occational use, etc); did all the work promptly, didn't charge us any more than estimate (I called around to compare prices and if you are rekeying many locks like we did, his pricing structure ends up being the lowest around). He offered to program our garage door codes for free and sold us a remote control at fair price. All in all a great experience, and I would recommend him to friends.

I stated on the phone when I first called 1this company that this was a metal security door. I was told the job would be $165.00. Worker arrived promptly. After looking at it and determining that old cylinder had to be drilled out, he called boss, Richie. After discussions wit Richie, he told me that I had not said it was a mortice lock, or a metal security door or that old cylinder had to be drilled out. They thought, "it was just a plain new deadbolt cylinder on a front door of a house." So, to drill out old cylinder would be an additional $65.00 and with installation of new cylinder total would be about $290 plus tax. The $165 in essence was just to come to the house. You decide for yourself. Drilling out the new cylinder took about 5 or 6 minutes at most. They turned a thirty minute job tops into an hour and fifteen minutes and doubled the price quoted. Worker was a nice guy and did a professional job. Lock works beautifully. I asked for a few additional keys. Wprker made some comment about I'm doing you a favor for cutting the two extra keys and not charging you extra (on top of the $290)l LOL,!!!!!!!!!

Great job.Chris was polite, professional, and an efficient worker. He was prompt and knew exactly what to do - a no nonsense worker. Completed the job in an effortless manner. I will definitely use them again and would highly recommend them. Thanks Chris.

The serviceman worked meticulously until he had satisfactorily made the necessary adjustments. Because of the lock's age and condition, the total work time took at least an hour. If the serviceman was dishonest, he could have easily convinced me to buy a new lock, which was unnecessary at this time.